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Mike (Kilgore, Texas 75662) Avatar

Mike (Kilgore, Texas 75662)
On 09/30/2022 I was setup with Frontier's 1GB fiber service near Kilgore, Texas 75662. On 10/13/2022 they had a fiber cut in Sulphur Springs, Texas that affected a few thousand customers (our service being one of those) and it took them until 10/15/2022 to get this repair made. On Tuesday, 11/15/2022 we encountered another outage and were advised it was yet another fiber cut that was affecting 274 customers. This outage had an estimated time to repair of 11/16/2022 @ 20:00. It is now 07:43 on 11/17/2022 and our service remains down.

1 week ago
john Avatar

john
18610 Blakeslee, PA : Fiber installed 3 weeks ago. It went down NINE DAYS AGO. Frontier cannot get it fixed. Opened 2 tickets. Crew never arrived.

2 months ago
Dominick Avatar

Dominick
THIS IS REDICLOUS MY APPOINTMENT WAS LATE HAD THIS ABOUT A WEEK AND ITS DOWN?? Not working then saying there is an outage ITS BEEN SINCE 3 pm I pay for a reason!

2 months ago
Sean Avatar

Sean
Internet still out seven days long now Roanoke WV— 26447

5 months ago
Jeremy Avatar

Jeremy
Internet went down here around 11am, been out all afternoon Wilmington-45177.

5 months ago
John Avatar

John
Frontier Outage of about 10 minutes today. Tampa 33556

6 months ago
Bellasima Avatar

Bellasima
Burlington, MI 49029, Internet down since around 6 pm EST. Frontier rep said outage is affecting 4,500 households.

6 months ago
JAY Avatar

JAY
Pittsford MI,49271 Black Out ADSL2+ DSL 6 Mbps sucks

6 months ago
Babka  Avatar

Babka
My sister-in-law is widowed, nearly 90 years old. She lives alone, has cancer and has been out of telephone service since Thursday & was told it would be repaired the following Wednesday. I called & talked seveal times to 6 different people. After explaining the situation many times to many people & telling them it was a MEDICAL EMEMGENCY, i still got no help….only Wendsday is available. She is waiting for a call from her doctor concerning treatment. This is uncalled for NON-SEVICE COLUMBUS NE, 68601

1 year ago
Frank McCully Avatar

Frank McCully
My elderly parents have been having lots of problems with frontier. All they have static can’t have any conversation with them. They have had numerous calls made to frontier no one is fixing their problems. Needs taken care of. Zip code is 44615 Carrollton Ohio need someone to respond

1 year ago
Ozzie Avatar

Ozzie
Frontier Fios has been out in Valrico, Florida for a few hours now. There are outages throughout the U.S. that for some reason they are not reporting and for some reason when you ask them about it, they choke up and seem to be afraid to answer the question. Instead they talk in circles. Horrible service and they lie to and are dishonest with their customers.

1 year ago
Harry Saxe Avatar

Harry Saxe
Internets been out since Friday in Sweet Valley, PA. 18656. What's going in??

1 year ago
maryetta Avatar

maryetta
Sutton 26601 internet has been out for hours, no online reports by users or Frontier

1 year ago
Susanna Brooke Avatar

Susanna Brooke
Eastern panhandle of WV- 26711 & 26808 Capon Bridge & Highview: Second time in a week landlines are down for hours, last week Internet was down for 7 hours. They say it’s nothing to do with Bankruptcy, but the reps literally could care less anymore.

1 year ago
Jeremy Avatar

Jeremy
Ballard WV 24918 No internet since yesterday afternoon outage in our area in other counties also

1 year ago
Tech Dr. TIM Avatar

Tech Dr. TIM
Not only does my address not have any Frontier internet but I tried helping someone earlier around 9 and they live 5 miles away and have frontier too with no internet signal at all just like us... this has been going on since 6pm yesterday. We live in menifee CA 92584

1 year ago
Paul  Avatar

Paul
Internet out 14469 Bloomfield, NY

1 year ago
Jim Avatar

Jim
No live tv...75088, Rowlett

1 year ago
Dee Avatar

Dee
Frontier Communications internet (and website) seems to be down. It’s 5:38pm CST, Grapevine (76051) TX.

1 year ago
Linda Casey  Avatar

Linda Casey
75476 Ravenna Tx

1 year ago

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About Frontier

Frontier Communications was originally established as the Citizens Utility Company in 1935. In early 1946, a young investor from New York, Richard Rosenthal, became president of Frontier. He helped extend the company’s reach across the country and become one of the premier telecommunications providers out there.

In 2009 and 2014, Frontier purchased substantial lines from Verizon and AT&T respectively, building up a wider userbase and better coverage across several states that the two companies operate in. Frontier also went on to purchase Verizon’s fiber-optic network, which came to be known as the Frontier FiOS.

Frontier Communications currently offers broadband internet services, telephone services – both local and long-distance, PC technical support, and digital TV services to residential users and small business users across the country.

Regional availability

Frontier Communications was initially a provider in rural localities and small areas alone, but in recent years it has expanded to include the larger metropolitan areas. Today, Frontier operates in 29 states in the U.S. and is the eighth biggest broadband service operator in the country. With a broadband subscriber base of over 37 million, Frontier has established itself as one of the more popular DSL providers in several areas, especially Connecticut, Florida, and California.

Frontier is also fourth on the list of fiber service providers, with a userbase of over 10 million. Its copper-based service, on the other hand, is available on a smaller scale, with availability to businesses in about 7 zip codes.

Errors / network problems

Frontier Communications has come under criticism from time to time about their fluctuating internet speeds and network outages. The company has claimed to be investing in improving the network infrastructure in the areas where services go down often and they have also assured affected users of discounted rates.

The Frontier Communications help center on their website consists of a range of common problems that users face along with steps to take to fix them. In the event that the issue persists, customer support is always available on their helpline at 1-800-239-4430, or get on to a live chat from their web page.

Troubleshoot yourself

For most internet and digital TV problems that you may face with Frontier’s services, the simplest solution is to restart the modem or set-top box. This refreshes the network and more often than not users have found that it fixed the issue.

For internet outages that are not due to a local area issue, try releasing and then renewing your IP address on the command prompt. Use the ipconfig/release or renew commands and then reboot the system. If your internet speeds are slow, some common solutions could be to clear your cache to improve load times, bringing your router closer to the device you’re using, or updating your anti-virus software to flush out any deterrents.

If your phone services are down, check if the issue is with your connection alone or an area-wide disruption. You can do this by logging on to the website and entering your area code or phone number. For individual issues, use the Automated Troubleshooting Tool on the website or visit the interactive Support Wizard for assistance.

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Outage history

Reported outages on 29.11.2022:
There were a total of 3 outages at Frontier. The most frequently affected cities were: Chicago, Tampa
Reported outages on 28.11.2022:
There were a total of 1 outages at Frontier. The most frequently affected cities were: Atlanta
Reported outages on 27.11.2022:
There were a total of 1 outages at Frontier. The most frequently affected cities were: Ashburn
Reported outages on 26.11.2022:
There were a total of 1 outages at Frontier. The most frequently affected cities were: Los Angeles
Reported outages on 25.11.2022:
There were a total of 1 outages at Frontier. The most frequently affected cities were: Chicago
Reported outages on 24.11.2022:
There were a total of 2 outages at Frontier. The most frequently affected cities were: Los Angeles
Reported outages on 23.11.2022:
There were a total of 2 outages at Frontier. The most frequently affected cities were: San Jose, Chicago