Common problems are:
Affected cities:
Comments on Frontier
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About Frontier
Frontier Communications was originally established as the Citizens Utility Company in 1935. In early 1946, a young investor from New York, Richard Rosenthal, became president of Frontier. He helped extend the company’s reach across the country and become one of the premier telecommunications providers out there.
In 2009 and 2014, Frontier purchased substantial lines from Verizon and AT&T respectively, building up a wider userbase and better coverage across several states that the two companies operate in. Frontier also went on to purchase Verizon’s fiber-optic network, which came to be known as the Frontier FiOS.
Frontier Communications currently offers broadband internet services, telephone services – both local and long-distance, PC technical support, and digital TV services to residential users and small business users across the country.
Regional availability
Frontier Communications was initially a provider in rural localities and small areas alone, but in recent years it has expanded to include the larger metropolitan areas. Today, Frontier operates in 29 states in the U.S. and is the eighth biggest broadband service operator in the country. With a broadband subscriber base of over 37 million, Frontier has established itself as one of the more popular DSL providers in several areas, especially Connecticut, Florida, and California.
Frontier is also fourth on the list of fiber service providers, with a userbase of over 10 million. Its copper-based service, on the other hand, is available on a smaller scale, with availability to businesses in about 7 zip codes.
Errors / network problems
Frontier Communications has come under criticism from time to time about their fluctuating internet speeds and network outages. The company has claimed to be investing in improving the network infrastructure in the areas where services go down often and they have also assured affected users of discounted rates.
The Frontier Communications help center on their website consists of a range of common problems that users face along with steps to take to fix them. In the event that the issue persists, customer support is always available on their helpline at 1-800-239-4430, or get on to a live chat from their web page.
Troubleshoot yourself
For most internet and digital TV problems that you may face with Frontier’s services, the simplest solution is to restart the modem or set-top box. This refreshes the network and more often than not users have found that it fixed the issue.
For internet outages that are not due to a local area issue, try releasing and then renewing your IP address on the command prompt. Use the ipconfig/release or renew commands and then reboot the system. If your internet speeds are slow, some common solutions could be to clear your cache to improve load times, bringing your router closer to the device you’re using, or updating your anti-virus software to flush out any deterrents.
If your phone services are down, check if the issue is with your connection alone or an area-wide disruption. You can do this by logging on to the website and entering your area code or phone number. For individual issues, use the Automated Troubleshooting Tool on the website or visit the interactive Support Wizard for assistance.
JT 1 month ago
06082 Enfield CT Frontier fiber internet has been down since 11am
Cobalt 1 month ago
Mines been up and down and up and down and up and down constantly over the past couple of weeks. If i wanted this much ups and downs, I'd ride a roller coaster
Vanosdol d 1 month ago
WV 24944 down for 4 days now. Today we lost Frontier land line too. Service is as bad as internet.
Susan 2 months ago
INTERNET STILL OUT AND WE ARE ON 3rd DAY WHEN THEY PROMISED IT WOULD BE REPAIRED YESTERDAY 36445 Frisco city, Alabama
Walter 2 months ago
phone down for 12 hours !!!!! 12843
Nash A. 2 months ago
92586 Menifee CA- On June 5,2023, 3:00 p.m. my wife got home and found we have no internet. I tried restarting the router several times, nothing. So I looked up the area for any outage and found out there was/is one in our area. I figured it would be restored by tomorrow. July 6, 2023, I checked in the morning and still nothing. I hope it is not the router. A few years back, it was my router that gave the problem. My main box to the house shows a green light (normal). I found out, there has been several outages around my area.
Carmelita Klein 4 months ago
May 15, 2023 92544 Hemet & Sage Frontier Internet/Wifi has been down with no connection every evening for the past few days including this past weekend. Not happy!
Carmelita Klein 4 months ago
92544 Hemet & Sage area Wifi has been every evening for the past few days. Not happy!
Joanne 4 months ago
Frontier cable went out for 3 hrs today (5/13/2023) Frontier cables fails on a regular basis. Over twenty failures in the last three months. We spend hours on the phone only to be told there is not problem; yet, no phone, not first alert, and no TV.
Debbie 5 months ago
Manteca 95337 I’m going to contact direct tv about satellite. Can I have two internet at one home? Eventually I suppose frontier will come back up but I’m reading this comp at can be down a week or more at a a time
Debra 5 months ago
Going on third day now outage with no explanation what is happening. Manteca 95337
Eddie Calahan 5 months ago
Watauga Outage supposed to be fixed hours ago
Moses 5 months ago
Briar Tx 76020 no service with frontier since friday evening, nearly 48 hours now. Said outage was happening in Keller Tx, a city about 20 minutes away. No real indication as to why there is an outage or how long it will last. Just getting text saying it will be resolved in 4 hours.
Wendy 5 months ago
62966 Murphysboro Illinois Been out two days. No idea when it will be back. Frontier just says outage in the area.
Dennis 5 months ago
Lyndon, WI 53944 Total outage for two days. Frontier does not show outage in their reporting site, yet has texted customers with open tickets that it is indeed an area outage. They can offer no explanation or expected resolution date or time.
Oscar 8 months ago
Trash internet outages all the time, no advance notification. Never had issue with Comcast. No eta when it will be resolved. Awful customer service. Crosby Tx 77532 Jan 22 2023
Brandy Allred 9 months ago
Internet provided by Frontier went out Nov. 7 2022.. its December 19th, over a month without internet or answers to when service can be restored. Not even one of thier retention specialists can get an answer except that a cable was cut.. this has happened 2 times since August but this is the longest I've gotten no resolution, & paid for internet to not receive service... very disappointing and frustrating. Crosby, Tx 77532
Mike (Kilgore, Texas 75662) 10 months ago
On 09/30/2022 I was setup with Frontier's 1GB fiber service near Kilgore, Texas 75662. On 10/13/2022 they had a fiber cut in Sulphur Springs, Texas that affected a few thousand customers (our service being one of those) and it took them until 10/15/2022 to get this repair made. On Tuesday, 11/15/2022 we encountered another outage and were advised it was yet another fiber cut that was affecting 274 customers. This outage had an estimated time to repair of 11/16/2022 @ 20:00. It is now 07:43 on 11/17/2022 and our service remains down.
john 1 year ago
18610 Blakeslee, PA : Fiber installed 3 weeks ago. It went down NINE DAYS AGO. Frontier cannot get it fixed. Opened 2 tickets. Crew never arrived.
Dominick 1 year ago
THIS IS REDICLOUS MY APPOINTMENT WAS LATE HAD THIS ABOUT A WEEK AND ITS DOWN?? Not working then saying there is an outage ITS BEEN SINCE 3 pm I pay for a reason!