All Comcast Xfinity reports of the last 24 hours

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Dan Avatar

Dan
34952 Port St Lucie, FL Up and down fro the last several days now. Facility where I work not happy campers. Football weekend coming up and many angry folks here

1 month ago
Derek Avatar

Derek
Lost your internet service again Sunday still waiting what's going on??

1 month ago
EG Avatar

EG
33953 we have been without internet and TV for 4 weeks. DO SOMETHING!!!

1 month ago
Mrig Avatar

Mrig
33042, lost services at 4pm on 10.24, still nothing at 9pm, message on xfinity app says service should be restored by tomorrow, 10.25 by 2am??? What in the world happened??

1 month ago
Emily Henson  Avatar

Emily Henson
34231 I have been without cable or internet since Saturday 10/22 about 10 am. They nay have it fixed by the end of the week.

1 month ago
Faith Keeton  Avatar

Faith Keeton
live in the 33952 ZIP , Port Charlotte Florida. Been without T.V ( occasionally will play one random channel for a bit ) and Internet ( which I would call a flickering connection 2-3minutes max) since the Hurricane Ian. On September 28. This has just been gasoline on a fire as far as trying to recover from this disaster. Business and people think we are lying about why we are unable to connect with them . ?? And fill out and send information to get the help we need to fix the damages from this storm. IT ABSOLUTELY DOES NOT HELP THAT COMCAST/XFINITY IS SAYING THAT THERE ARE NO OUTAGES IN THE 33952 AREA. ALL OF OUR NEIGHBORS ARE HAVING THE SAME ISSUES. .

1 month ago
Cheryl robinson Avatar

Cheryl robinson
comcast came back up in 33903 on 10/14 after being out since 9/28, only to go down again on 10/17 and it is still out as of 10/18/2022.

1 month ago
Liz Avatar

Liz
Still no internet with Comcast/Xfinity, restoration date was 10/15, no one at their customer service number has information, 33952 port Charlotte.

1 month ago
Jim bishop Avatar

Jim bishop
33907 doctors can't monitor me over wi fi, my have to spend time in hospital till internet is back. Time for Morgan and Morgan. Everyone around me has internet

1 month ago
Fedup Avatar

Fedup
No trucks anywhere. My wire is down from the pole. Reported a week ago or more. No trucks to be scene 33952 or at least nowhere near my neighborhood. Hope they don't plan on charging us for service this month. I call bullshit on their excuses. Has anyone contacted the FTC to turn up the heat? This is ridiculous and if you work from home....becoming very damaging. Get it together Comcrap.

1 month ago
D Auld Avatar

D Auld
I too have had power for over a week. The cable wire from the street to my home off. I haven't seen ANY Xfinity trucks anywhere when I go shopping, much less my street. Port Charlotte 33948

1 month ago
Diane Avatar

Diane
10/15 was the date xfinity was to be restored. Port Charlotte has no internet 10/16

1 month ago
John McHugh  Avatar

John McHugh
34288 No service since Hurricane Ian. Can't speak to anyone on phone . It is all automated !! So frustrated with Xfinity. 16 days without any service !!

1 month ago
Christine  Avatar

Christine
My husband works from home and I have an online business and two Vrbos. My guests want to know what’s going on with the internet in Punta Gorda, and Harbor Heights. We want to know what’s going on with the internet in Peace River Shores. FLORIDA we have heard NOTHING from you on status! I would never disrespect my customers like this.

1 month ago
Joseph Avatar

Joseph
33993 Cape Coral power has been down for more than two weeks now. I have gotten my power back a week ago since then. Also, a wire connecting the house to the power lines is down but doesn't appear to be damaged.

1 month ago
KW Avatar

KW
33952 still no internet and no contact for the down line in the yard. I wish someone would come fix this before someone ends up injured because of this downed line.

1 month ago
I hate comcrap  Avatar

I hate comcrap
34110 I’m about to get fired because Comcrap goes out every afternoon for hours.

1 month ago
shell Avatar

shell
Be nice to get to at least talk to someone. Just want information on when we might get it back on, or even to let you know that it is out. How do we do that if we can not get ahold of anyone.

1 month ago
Frani941 Avatar

Frani941
I'm in port charlotte 33952 Had water the whole time, have power for almost a week, no internet since 9/28/22 due to Ian. Haven't even seen an xfinity truck anywhere!!! They don't take your calls, instead there is a bot that you cannot get anywhere. We pay good money for Xfinity services and think they should have updated equipment to use in these situations, What is the problem Xfinity??? Can you give us a month or 2 of free services for this inconvenience???

1 month ago
John Avatar

John
Up for 12 hours down for 12 hours up for 12 hours down for 12 hours now down for 24 hours can’t they turn the damn thing on

1 month ago

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About Comcast Xfinity

Comcast is undoubtedly one of the best in the technology and entertainment business. With its Xfinity service, Comcast runs a successful operation of providing customers with quick access to what they need, when they need it. Comcast’s High-Speed Internet also called Xfinity Internet, caters to 40% of the internet market in the U.S. Comcast entered into the internet service market in 1996 by selling the service via their existing cable lines in partnership with the @Home Network.

@Home then merged with Excite, which filed for bankruptcy in early 2002. Comcast took this opportunity to move the customers into their own internet network, building a large user base for themselves. The service is delivered largely via a Hybrid Fiber-Coaxial or HFC network, with internet speeds ranging from 100mbps to 1000mbps.

Comcast also operates the highly successful network of Wi-Fi hotspots, called Xfinity Wi-Fi, at public locations, business establishments, and supporting Xfinity home gateways. During the Consumer Electronics Show held in 2017, Comcast launched a brand-new platform for their existing Cisco 3941T and Arris 1682G modems. This software platform comes with a new configuration interface, allows for remote setup, and the ability to control it via the Xfinity mobile application.

Regional availability

The Xfinity service from Comcast is available in 39 U.S. states and covers both 3G and 4G services. Florida, California, and Illinois have the highest coverage with the most number of subscribers. 4G services are available in almost all metro areas in the U.S. Additionally, the Xfinity Wi-Fi hotspots cover a large part of the remaining areas, with over one million hotspots in place across the states.

The cable internet services from Xfinity is provided to about 111.7 million users, by far the largest residential provider in the country. The fiber internet network is currently available to about 17000 users.

Errors/network problems

The Xfinity network services are most reliable around the urban areas with stronger network strength on the fiber lines. However, due to cable connections being shared among homes that are close to each other, users do face problems with slow internet speeds during ‘peak hours’, which is generally seen between 5 PM and 9 PM.

The Support section of the Xfinity webpage contains a list of the commonly occurring error codes. They also offer troubleshooting steps that can help you fix the issues. If your internet service is still down, you can always contact the support team at any time via chat, call-back or even visit the nearest Xfinity outlet. Comcast also operates a Twitter handle - @ComcastCares – which has a reputation of responding to queries almost instantly.

Troubleshoot yourself

Most common problems with the Xfinity internet can be fixed by a simple restart of the modem. For more specific issues, the Xfinity My Account App is a reliable source of information. The app contains numerous sections such as Manage Internet, Troubleshoot Device, and Restart Device, which help in resolving generic issues.

The Xfinity My account App also contains a Center Outage Map that shows you locations where the internet services may be down. Check the map to know if your issues are caused by the local outage.

Live outage map
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Outage history

Reported outages on 29.11.2022:
There were a total of 2 outages at Comcast Xfinity. The most frequently affected cities were: Atlanta, Ashburn
Reported outages on 28.11.2022:
There were a total of 6 outages at Comcast Xfinity. The most frequently affected cities were: Ashburn, Seattle, Tampa, Los Angeles
Reported outages on 27.11.2022:
There were a total of 7 outages at Comcast Xfinity. The most frequently affected cities were: Tampa, Miami, Atlanta, Newark
Reported outages on 26.11.2022:
There were a total of 1 outages at Comcast Xfinity. The most frequently affected cities were:
Reported outages on 25.11.2022:
There were a total of 4 outages at Comcast Xfinity. The most frequently affected cities were: Atlanta, Newark, Tampa
Reported outages on 24.11.2022:
There were a total of 4 outages at Comcast Xfinity. The most frequently affected cities were: Philadelphia
Reported outages on 23.11.2022:
There were a total of 3 outages at Comcast Xfinity. The most frequently affected cities were: Chicago, Brooklyn, Ashburn