Common problems are:
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About Xfinity
Steps to take during an Xfinity outage
In today's world, we rely on technology more than ever before. So what do you do when Xfinity by Comcast has an outage? We've put together a list of steps to take to make sure you stay connected.
1. Stay calm and do not panic
If you experience an Xfinity outage, the first thing you should do is stay calm. Don't panic, as this will only make the situation worse. This also happens with other providers such as Cox or Charter Communications for example. Instead, take a deep breath and follow these steps:
1. First, check to see if there is an official outage in your area. You can do this by visiting the Xfinity website or checking their social media channels.
2. If there is an outage, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489).
3. Customer service will be able to help you troubleshoot the issue and get your service up and running again as quickly as possible.
2. Check social media for updates
When an Xfinity outage occurs, checking social media for updates can be a great way to stay informed. Xfinity's official Twitter and Facebook accounts are the best place to look for real-time updates about service outages. You can also check local news pages or other community forums to see if others in your area are experiencing similar problems. By keeping an eye on these platforms, you can gain valuable insight into the cause of the outage and when it is likely to be resolved. Additionally, if you need help troubleshooting your service during an outage, you can often find helpful advice from other customers on these platforms as well.
3. Restart your router or modem
If you're experiencing an Xfinity outage, there are a few steps you can take to try and fix the issue. One of those steps is restarting your router or modem. This can often help clear up any minor issues and get your service back up and running. To do this, simply unplug your router or modem for 30 seconds and then plug it back in. Once it's been restarted, check to see if your service has been restored.
4. Use a backup plan
When an Xfinity outage occurs, having a backup plan in place can help keep you connected. If you have access to another internet service provider, such as a mobile data connection or a satellite internet provider, you may be able to use those services as alternatives until your Xfinity service is restored. Additionally, many providers offer their own backup plans that provide limited connectivity during outages.
It’s also helpful to have some form of Wi-Fi hotspot or wired connection available if possible. This could include using your smartphone as a Wi-Fi hotspot or plugging into an ethernet cable if available. While these methods will not provide the same speeds or reliability of your Xfinity service, they can still be helpful in keeping you connected during an outage.
By taking proactive steps and having a backup plan in place, you can minimize the disruption caused by an Xfinity outage and ensure that you stay connected even when faced with unexpected network issues.
Samm 2 weeks ago
Xfinity down once a month between 1-3am. "Problem in your area" message every time at Xfinity. Doesn't show on outage map. Boring OR 97009
Transfer Customer 2 weeks ago
3 wks and still NO service Colorado Springs 80910 - 9/10/2023
Ron Stephenson 1 month ago
5744 S Telluride Way Centennial colorado 80015. Connection upstairs TV's have been off all day. Checked all cables. Not exactly what we are paying for ????
4th outage lasting 10+ hours each within 3 weeks 1 month ago
Stockton 95215
Elizabeth 1 month ago
Reach out to @guardian_002 on telegram if you're still having any problem I just got mine fixed now they're highly recommended
Bill Dalzell 2 months ago
Bellingham, WA 98229 – 07/04/23 Comcast internet has been off and on all afternoon today.
Cherie B. 3 months ago
UT 84037 Total blackout since 10 am. The entire Wasatch front down essentially the entire Monday workday. It's cable people, easiest stuff in the world because locally it's all physical, no hoodoo voodoo just cable. Xfinity rides again.
Kim 3 months ago
Kent, WA 98032 spotty internet issues all week, complete blackout for over 15 hours and still no explanation from Comcast. Seeing some maps, that I can't access, that is a nationwide issue. Communicate something folks. And give credits without us having to spend hours trying to get it from you
Larry T Holfeltz 3 months ago
For years I've had many issues with these guys but the thing that I hated the most was when the net service crashes/is down and you call them to find out what's going on and get tossed into that GD automated service and spend what feels like 2 lifetimes in pergortory hearing how you can go on-line to get what you want from there web page OVER AND OVER... all you can do is scream if I had the MF net I would. I'm telling you this company has stressed me out to where I've must have aged extra 9 years/and is leading cause to the gray hear I've got.
Casey 3 months ago
Shocker internet and phone are down again. Never had more issues with home and internet than with Xfinity. They advertise being the fastest and best out there but they are so far from it
rachel 4 months ago
Nashua NH xfinity is down, no internet for the past hour and i work from home so this isnt good for my job.
Kathleen 4 months ago
All I have done this week is try to get my TV to connect, the internet is a yoyo in West Valley City UT 85128
Jill 4 months ago
Some local channels out like CBS. Hanover, PA 17331
Tangula Williams 4 months ago
20019 Washington Dc
Max Quintana 4 months ago
Internet not working!! 87112
Dawn 5 months ago
Internet up and down like crazy in 46217 area in Indianapolis.
Larry 5 months ago
TV down in 60455
beezine 5 months ago
Internet down 77381 (Spring, TX) since 9am today
Jack O'Lantyrn 5 months ago
Down all day in Houston. Just keep the shit off, internet was a mistake
SS 6 months ago
93626, Friant CA No Internet + TV for 2 full days so far. There doesn't seem to be a timeline either. No customer service communication from Comcast either which is pretty much standard fare.