Let others know about your problems with Comcast Xfinity: Write comment
Comcast is undoubtedly one of the best in the technology and entertainment business. With its Xfinity service, Comcast runs a successful operation of providing customers with quick access to what they need, when they need it. Comcast’s High-Speed Internet also called Xfinity Internet, caters to 40% of the internet market in the U.S. Comcast entered into the internet service market in 1996 by selling the service via their existing cable lines in partnership with the @Home Network.
@Home then merged with Excite, which filed for bankruptcy in early 2002. Comcast took this opportunity to move the customers into their own internet network, building a large user base for themselves. The service is delivered largely via a Hybrid Fiber-Coaxial or HFC network, with internet speeds ranging from 100mbps to 1000mbps.
Comcast also operates the highly successful network of Wi-Fi hotspots, called Xfinity Wi-Fi, at public locations, business establishments, and supporting Xfinity home gateways. During the Consumer Electronics Show held in 2017, Comcast launched a brand-new platform for their existing Cisco 3941T and Arris 1682G modems. This software platform comes with a new configuration interface, allows for remote setup, and the ability to control it via the Xfinity mobile application.
The Xfinity service from Comcast is available in 39 U.S. states and covers both 3G and 4G services. Florida, California, and Illinois have the highest coverage with the most number of subscribers. 4G services are available in almost all metro areas in the U.S. Additionally, the Xfinity Wi-Fi hotspots cover a large part of the remaining areas, with over one million hotspots in place across the states.
The cable internet services from Xfinity is provided to about 111.7 million users, by far the largest residential provider in the country. The fiber internet network is currently available to about 17000 users.
The Xfinity network services are most reliable around the urban areas with stronger network strength on the fiber lines. However, due to cable connections being shared among homes that are close to each other, users do face problems with slow internet speeds during ‘peak hours’, which is generally seen between 5 PM and 9 PM.
The Support section of the Xfinity webpage contains a list of the commonly occurring error codes. They also offer troubleshooting steps that can help you fix the issues. If your internet service is still down, you can always contact the support team at any time via chat, call-back or even visit the nearest Xfinity outlet. Comcast also operates a Twitter handle - @ComcastCares – which has a reputation of responding to queries almost instantly.
Most common problems with the Xfinity internet can be fixed by a simple restart of the modem. For more specific issues, the Xfinity My Account App is a reliable source of information. The app contains numerous sections such as Manage Internet, Troubleshoot Device, and Restart Device, which help in resolving generic issues.
The Xfinity My account App also contains a Center Outage Map that shows you locations where the internet services may be down. Check the map to know if your issues are caused by the local outage.
Jordan
Internet Beaver county PA
Kansuca
We have been having issues since Monday. Internet and phones down several times a day. Out right now in zip 32003
Liz
Versailles Ind 47042 no internet
danielle
Went down out of nowhere. No one will pick up the phone. The robot is the most useless and annoying thing possible. One time I got through to a human he hung up on me after he asked if I was calling from the number on my account. Of course not! How could I call from the number if the phones are down? So he just choose to hang up. He made no attempt to call back. Now I can't get past the robot. Using a hotspot from my phone I was able to get to Google. Tried looking for their down map, but I can't do that without signing in. I don't have that info here, and I shouldn't need it to see a map. They don't need anything outside of my zip code to show me if the part of the map where I live is in red. Worst service ever. 22602 winchester
XFINITYCRAP
33916... This recent outage was way too big and lasted too long to be a simple fibre line cut. It obviously was a cyber attack. Xfinity needs to own up to this and better secure our right to safe internet
Sharon Cortes
33914 & 33993 I am sitting at an xfinity store they say by 4am services should be back up. According to other third party apps my opinion looks like a cyber attack because the outage area is way to big and this store doesn’t have service’s up and running to even assist their own customers. Common sense They wouldn’t put their own systems out effecting their ability to assist customers.
Penny
33991.. way too many days of interruptions and outages each month
The log man
Xfinity blows donkey balls
COMCAST IS STILL EVIL
Time to regulate and fine this company as a Utility provider!
COMCAST IS EVIL
INTERNET DOWN FOR 4TH TIME THIS WEEK. 04-25-2022, ZIP 44408, COLUMBIANA OHIO.
Wabbit
Issues since Tuesday, no internet or cable. Seems to happen at the same time each day and is out for several hours.
XFinity Sucks
In Boynton Beach 33472 area. I've lived here for 7 months and Xfinity have had outages more than 3 times since I've been here. Internet and phone are out today. TV was out yesterday. You call and they tell you there is no problem but they cannot access your equipment saying they will send a tech out the next day. Then they admit the problem is on their side but still need to send a tech. Worst service I've ever had from an internet/tv provider.
Trent
I'm so fed up with xfinity and it's "free hotspots". All have been down in lancaster pa Columbia pa 17512
Theo
My internet and TV have been down for 3 days, downtown Detroit. In the two weeks prior to past weekend, it would flake out daily for a few hours, can't ever get anyone on the phone, only automated systems
Barbara R
Fort Myers, FL 33967 My internet and TV are both down now and this is a DAILY occurrence! I am actively looking for alternatives that are dependable and affordable. Comcast is neither!
Bob Wiley
Verizon Fios, can you please come to my neck of the woods. Comcast is second rate.
Ira Miller
Blackout Wadsworth Illinois 60083
Vic
Internet down 60107 Streamwood
Anthony
South Jersey
Bob
Out in glendale heights