All Comcast Xfinity reports of the last 24 hours

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Common problems are:

Affected cities:


Comments on Comcast Xfinity

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Bill Avatar

Bill
In 33407..no TV for 4 daze

1 week ago
Taylan Avatar

Taylan
Xfinity Internet out since noon 33415

2 weeks ago
Lorraine M Cortes Avatar

Lorraine M Cortes
It constantly goes out and when it's on there's an outage.

2 weeks ago
Randolph Allen Avatar

Randolph Allen
On September 20 my voicemail stopped working. I can call on my phone and if someone calls me I can talk if I answer it in time. Odd thing- a neighbor in my apartment building who has Comcast Voice does not suffer the same problem. 80209 Denver CO

3 weeks ago
rebecca schillaci Avatar

rebecca schillaci
Xfinity box in ditch. Xfinity truck passed it earlier. No cable here but neighbor across street has it. 77554

1 month ago
nsb Avatar

nsb
77554 galveston

1 month ago
Lorene G Williams Avatar

Lorene G Williams
77568

1 month ago
Joe Doe Avatar

Joe Doe
24605 Bluefield, VA Internet is out this evening. Their website says it affects over 2000 customers.

1 month ago
Josh Avatar

Josh
Internet, cable and phone have been offline since 6am, September 4, 2021, 03246, Laconia, Belknap County, NH

1 month ago
Ef Avatar

Ef
Portsmouth NH 03801 TV and internet down since 10 pm

1 month ago
Michelle  Avatar

Michelle
Down in 33440 for over 24 hrs

1 month ago
Pete R Avatar

Pete R
service outage since 9a CST today (Friday - currently 3p, six hours)...expected restoration at 10p in 60449

1 month ago
Fred Avatar

Fred
Internet down in La Marque, TX 77568

1 month ago
Luis Avatar

Luis
Cape Coral Florida 33904

2 months ago
Woburn-Mass Avatar

Woburn-Mass
Lost connection again today around 12:30pm. Intermittant outages in the last few weeks, especially when it rains. Received doorhanger that plans to upgrade equipment in the area will requre service shutdown. But it gives no dates or estimate of how long won't have service. Woburn-Mass 01801

3 months ago
Lana Avatar

Lana
NO INTERNET. INTERNET HAS BEEN COMPLETELY DOWN FOR 3 WEEKS IN CHICAGO ZIPS 60613.60614.60647. U THINK IM PAYING FOR THIS WHEN IT IS COMPLETELY ON THEIR END? NOT A CHANCE. THEY LIE

3 months ago
D Avatar

D
Internet went down 4th of July a.m., still out noon on the 5th, Fort Lauderdale 33312

3 months ago
Viscos Avatar

Viscos
No INTERNET CHICAGO 60647 and 60614 FOR LITERALLY 2.5 WEEKS COMPLETELY DOWN AND NO ONE IS DOING ANYTHING ABOUT IT

3 months ago
Saint Mary’s Ga Avatar

Saint Mary’s Ga
No Internet or Phone 31558

3 months ago
Edward C.Rocico Avatar

Edward C.Rocico
Chicago. Talked to rep. Was very rude and extremely condescending as well. Said their internet was only down for a total of 27 minutes. When in reality, it has been their outage internet down for 5 days straight. Going on 6. So multiply 24hrs times 6. I believe that's much more than 27 minutes!! Do they think their customers are morons? Enough with these lies already! I agree w/the previous review.

3 months ago

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About Comcast Xfinity

Comcast is undoubtedly one of the best in the technology and entertainment business. With its Xfinity service, Comcast runs a successful operation of providing customers with quick access to what they need, when they need it. Comcast’s High-Speed Internet also called Xfinity Internet, caters to 40% of the internet market in the U.S. Comcast entered into the internet service market in 1996 by selling the service via their existing cable lines in partnership with the @Home Network.

@Home then merged with Excite, which filed for bankruptcy in early 2002. Comcast took this opportunity to move the customers into their own internet network, building a large user base for themselves. The service is delivered largely via a Hybrid Fiber-Coaxial or HFC network, with internet speeds ranging from 100mbps to 1000mbps.

Comcast also operates the highly successful network of Wi-Fi hotspots, called Xfinity Wi-Fi, at public locations, business establishments, and supporting Xfinity home gateways. During the Consumer Electronics Show held in 2017, Comcast launched a brand-new platform for their existing Cisco 3941T and Arris 1682G modems. This software platform comes with a new configuration interface, allows for remote setup, and the ability to control it via the Xfinity mobile application.

Regional availability

The Xfinity service from Comcast is available in 39 U.S. states and covers both 3G and 4G services. Florida, California, and Illinois have the highest coverage with the most number of subscribers. 4G services are available in almost all metro areas in the U.S. Additionally, the Xfinity Wi-Fi hotspots cover a large part of the remaining areas, with over one million hotspots in place across the states.

The cable internet services from Xfinity is provided to about 111.7 million users, by far the largest residential provider in the country. The fiber internet network is currently available to about 17000 users.

Errors/network problems

The Xfinity network services are most reliable around the urban areas with stronger network strength on the fiber lines. However, due to cable connections being shared among homes that are close to each other, users do face problems with slow internet speeds during ‘peak hours’, which is generally seen between 5 PM and 9 PM.

The Support section of the Xfinity webpage contains a list of the commonly occurring error codes. They also offer troubleshooting steps that can help you fix the issues. If your internet service is still down, you can always contact the support team at any time via chat, call-back or even visit the nearest Xfinity outlet. Comcast also operates a Twitter handle - @ComcastCares – which has a reputation of responding to queries almost instantly.

Troubleshoot yourself

Most common problems with the Xfinity internet can be fixed by a simple restart of the modem. For more specific issues, the Xfinity My Account App is a reliable source of information. The app contains numerous sections such as Manage Internet, Troubleshoot Device, and Restart Device, which help in resolving generic issues.

The Xfinity My account App also contains a Center Outage Map that shows you locations where the internet services may be down. Check the map to know if your issues are caused by the local outage.

Live outage map
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Outage history

Reported outages on 22.10.2021:
There were a total of 6 outages at Comcast Xfinity. The most frequently affected cities were: Chicago, Ashburn
Reported outages on 21.10.2021:
There were a total of 5 outages at Comcast Xfinity. The most frequently affected cities were:
Reported outages on 20.10.2021:
There were a total of 12 outages at Comcast Xfinity. The most frequently affected cities were: Chicago
Reported outages on 19.10.2021:
There were a total of 8 outages at Comcast Xfinity. The most frequently affected cities were: Chicago
Reported outages on 18.10.2021:
There were a total of 11 outages at Comcast Xfinity. The most frequently affected cities were: Chicago, Ashburn
Reported outages on 17.10.2021:
There were a total of 8 outages at Comcast Xfinity. The most frequently affected cities were: The Villages, New York, Ashburn
Reported outages on 16.10.2021:
There were a total of 6 outages at Comcast Xfinity. The most frequently affected cities were: The Villages