All Comcast Xfinity reports of the last 24 hours

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Thomas  Avatar

Thomas
Super slow and unusable today, restart and reset to factory did nothing. Jax, FL 32277

4 days ago
Patricia Khurshid Avatar

Patricia Khurshid
Internet bis down 33322

6 days ago
Brandon Scholes  Avatar

Brandon Scholes
Wifi down at 08828 near califon NJ. Absolute ridiculous as it was working last night.

1 week ago
Meena  Avatar

Meena
Down since 6 pm MDT. 80124

2 weeks ago
Roger perreault Avatar

Roger perreault
No service all day

2 weeks ago
Margie mar Avatar

Margie mar
Unable to enter password for WiFi all day. Message says wrong password but that is incorrect response. Redwood City 94065

1 month ago
Buffington Avatar

Buffington
On my Samson TV when using the remote voice commands I get an error message of 09012, and the voice commands will not work. Cooper City 33026

1 month ago
Atilano Chavez Avatar

Atilano Chavez
My service does not let me change stations and was having piexel problems 87031 Los Lunas New Mexico

1 month ago

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About Comcast Xfinity

Comcast is undoubtedly one of the best in the technology and entertainment business. With its Xfinity service, Comcast runs a successful operation of providing customers with quick access to what they need, when they need it. Comcast’s High-Speed Internet also called Xfinity Internet, caters to 40% of the internet market in the U.S. Comcast entered into the internet service market in 1996 by selling the service via their existing cable lines in partnership with the @Home Network.

@Home then merged with Excite, which filed for bankruptcy in early 2002. Comcast took this opportunity to move the customers into their own internet network, building a large user base for themselves. The service is delivered largely via a Hybrid Fiber-Coaxial or HFC network, with internet speeds ranging from 100mbps to 1000mbps.

Comcast also operates the highly successful network of Wi-Fi hotspots, called Xfinity Wi-Fi, at public locations, business establishments, and supporting Xfinity home gateways. During the Consumer Electronics Show held in 2017, Comcast launched a brand-new platform for their existing Cisco 3941T and Arris 1682G modems. This software platform comes with a new configuration interface, allows for remote setup, and the ability to control it via the Xfinity mobile application.

Regional availability

The Xfinity service from Comcast is available in 39 U.S. states and covers both 3G and 4G services. Florida, California, and Illinois have the highest coverage with the most number of subscribers. 4G services are available in almost all metro areas in the U.S. Additionally, the Xfinity Wi-Fi hotspots cover a large part of the remaining areas, with over one million hotspots in place across the states.

The cable internet services from Xfinity is provided to about 111.7 million users, by far the largest residential provider in the country. The fiber internet network is currently available to about 17000 users.

Errors/network problems

The Xfinity network services are most reliable around the urban areas with stronger network strength on the fiber lines. However, due to cable connections being shared among homes that are close to each other, users do face problems with slow internet speeds during ‘peak hours’, which is generally seen between 5 PM and 9 PM.

The Support section of the Xfinity webpage contains a list of the commonly occurring error codes. They also offer troubleshooting steps that can help you fix the issues. If your internet service is still down, you can always contact the support team at any time via chat, call-back or even visit the nearest Xfinity outlet. Comcast also operates a Twitter handle - @ComcastCares – which has a reputation of responding to queries almost instantly.

Troubleshoot yourself

Most common problems with the Xfinity internet can be fixed by a simple restart of the modem. For more specific issues, the Xfinity My Account App is a reliable source of information. The app contains numerous sections such as Manage Internet, Troubleshoot Device, and Restart Device, which help in resolving generic issues.

The Xfinity My account App also contains a Center Outage Map that shows you locations where the internet services may be down. Check the map to know if your issues are caused by the local outage.

Live outage map
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Outage history

Reported outages on 17.04.2021:
There were a total of 6 outages at Comcast Xfinity. The most frequently affected cities were: San Jose
Reported outages on 16.04.2021:
There were a total of 7 outages at Comcast Xfinity. The most frequently affected cities were: Ashburn
Reported outages on 15.04.2021:
There were a total of 11 outages at Comcast Xfinity. The most frequently affected cities were: Chicago
Reported outages on 14.04.2021:
There were a total of 20 outages at Comcast Xfinity. The most frequently affected cities were: Chicago, Portland, Newark, Houston, San Jose
Reported outages on 13.04.2021:
There were a total of 9 outages at Comcast Xfinity. The most frequently affected cities were: Chicago, Santiago, Osaka
Reported outages on 12.04.2021:
There were a total of 19 outages at Comcast Xfinity. The most frequently affected cities were: Chicago, Miami, Charleston, Ashburn
Reported outages on 11.04.2021:
There were a total of 12 outages at Comcast Xfinity. The most frequently affected cities were: Chicago, Newark, Ashburn