Let others know about your problems with Comcast Xfinity: Write comment
Comcast is undoubtedly one of the best in the technology and entertainment business. With its Xfinity service, Comcast runs a successful operation of providing customers with quick access to what they need, when they need it. Comcast’s High-Speed Internet also called Xfinity Internet, caters to 40% of the internet market in the U.S. Comcast entered into the internet service market in 1996 by selling the service via their existing cable lines in partnership with the @Home Network.
@Home then merged with Excite, which filed for bankruptcy in early 2002. Comcast took this opportunity to move the customers into their own internet network, building a large user base for themselves. The service is delivered largely via a Hybrid Fiber-Coaxial or HFC network, with internet speeds ranging from 100mbps to 1000mbps.
Comcast also operates the highly successful network of Wi-Fi hotspots, called Xfinity Wi-Fi, at public locations, business establishments, and supporting Xfinity home gateways. During the Consumer Electronics Show held in 2017, Comcast launched a brand-new platform for their existing Cisco 3941T and Arris 1682G modems. This software platform comes with a new configuration interface, allows for remote setup, and the ability to control it via the Xfinity mobile application.
The Xfinity service from Comcast is available in 39 U.S. states and covers both 3G and 4G services. Florida, California, and Illinois have the highest coverage with the most number of subscribers. 4G services are available in almost all metro areas in the U.S. Additionally, the Xfinity Wi-Fi hotspots cover a large part of the remaining areas, with over one million hotspots in place across the states.
The cable internet services from Xfinity is provided to about 111.7 million users, by far the largest residential provider in the country. The fiber internet network is currently available to about 17000 users.
The Xfinity network services are most reliable around the urban areas with stronger network strength on the fiber lines. However, due to cable connections being shared among homes that are close to each other, users do face problems with slow internet speeds during ‘peak hours’, which is generally seen between 5 PM and 9 PM.
The Support section of the Xfinity webpage contains a list of the commonly occurring error codes. They also offer troubleshooting steps that can help you fix the issues. If your internet service is still down, you can always contact the support team at any time via chat, call-back or even visit the nearest Xfinity outlet. Comcast also operates a Twitter handle - @ComcastCares – which has a reputation of responding to queries almost instantly.
Most common problems with the Xfinity internet can be fixed by a simple restart of the modem. For more specific issues, the Xfinity My Account App is a reliable source of information. The app contains numerous sections such as Manage Internet, Troubleshoot Device, and Restart Device, which help in resolving generic issues.
The Xfinity My account App also contains a Center Outage Map that shows you locations where the internet services may be down. Check the map to know if your issues are caused by the local outage.
Woburn-Mass
Lost connection again today around 12:30pm. Intermittant outages in the last few weeks, especially when it rains. Received doorhanger that plans to upgrade equipment in the area will requre service shutdown. But it gives no dates or estimate of how long won't have service. Woburn-Mass 01801
Lana
NO INTERNET. INTERNET HAS BEEN COMPLETELY DOWN FOR 3 WEEKS IN CHICAGO ZIPS 60613.60614.60647. U THINK IM PAYING FOR THIS WHEN IT IS COMPLETELY ON THEIR END? NOT A CHANCE. THEY LIE
D
Internet went down 4th of July a.m., still out noon on the 5th, Fort Lauderdale 33312
Viscos
No INTERNET CHICAGO 60647 and 60614 FOR LITERALLY 2.5 WEEKS COMPLETELY DOWN AND NO ONE IS DOING ANYTHING ABOUT IT
Saint Mary’s Ga
No Internet or Phone 31558
Edward C.Rocico
Chicago. Talked to rep. Was very rude and extremely condescending as well. Said their internet was only down for a total of 27 minutes. When in reality, it has been their outage internet down for 5 days straight. Going on 6. So multiply 24hrs times 6. I believe that's much more than 27 minutes!! Do they think their customers are morons? Enough with these lies already! I agree w/the previous review.
Luella
THERE'S A LOT OF THINGS I NEED, BUT ONE THING I DON'T NEED IS AN ATTITUDE FROM THESE WEIRD "CUSTOMER SERVICE" REPS. I JUST TALKED TO ONE WHO WAS RUDE AND CONDESCENDING AF. WHO DO U THINK YOU'RE TALKING TO BABY? WHAT A F******G B*****. CONDESCENDING B. LEARN HIW TO TREAT PEOPLE AND CUSTOMERS AND DONT SPEAK TO ME LIKE THAT. ALSO LEARN HOW TO TELL THE TRUTH TO YOUR CUSTOMERS AND STOP LYING ALL DAY EVERY DAY. STOP BLAMING CUSTOMERS FOR YOUR ERRORS AND LIES
Cani
CHICAGO XFINITY INTERNET HAS BEEN COMPLETELY DOWN FOR 7 DAYS STRAIGHT. THIS IS UNACCEPTABLE. THEY ALSO LIE AND SAY IT HAS BEEN RESOLVED AND THAT IS A LIE. HOW MANY MORE LIES CAN THEY SAY? 7 DAYS GOING ON 8!!-- WHY WOULD I PAY FOR THIS?
Matilda
I love how they say these are "RANDOM" outages. Check the outage history & you'll see they happen at the same exact time down to the minute 5:56pm Everyday. What's great about this is they can feign innocence and say they have to send a tech to you & you only have to pay $100! Each time! The funny thing is, they are mainly scheduled outages but the best thing about it is no one has to know! Let's lie to customers to make more $! Great idea
Cornth
UNACCEPTABLE EVERY SINGLE DAY THE INTERNET GOES DOWN IN CHICAGO FOR HOURS. IM NOT PAYING THE BILL THIS MONTH, YOU WILL GIVE ME A FULL REFUND ON MY ENTIRE BILL. THEY ARE SCAMMING PEOPLE AND THIS IS UNACCEPTABLE
Jonathan K Bauer
Tree down over cable lines. 17740
Kathy Knight
Commerce Township 48390...no internet. Tried to reset modem but Comcast couldn't connect with my modem. Beautiful weather so no problem there. Comcast has been acting up for a few weeks now!
Sheila L Williams
Internet and Cable is out.29108 Newberry
David Smith
My TV/Internet/Phone all went out on 6/3/2021. No outages in my area. Tech won't be out until Sat 6/5/2021 to check out. Houston, 77044
Jaikumar rRamnarine
34756 internet down for two days .Tech say it will be resyore in one hour ,still not working.
Ahmed
Internet down again 95212 Stockton morada area
Randall
Xfinity is down, several pay channels will not lock on. Service intermittent at best. Ran reset, no change.
Stephen Russell
Zip- 29907. Again Xfinity/Comcast is down since this morning, still not on at 5:00. This seems to be becoming a common problem.
Caroline miller
My computer says no internet and that the DNS server is not responding. It was to be fixed by 6:30!!! Not!!!
Woburb,MA
Xfinity cable internet went off-line at exactly midnight. Regained exactly 7 minutes later. Suspicious timing - BUT no reports of any planned maintenance. Checked Xfinity's outage map, no out of service reports other than mine. Right now, thunderstorms passing through and cable connected internet is going down intermittently. This impacts the wifi connected laptop, too.