All Cox reports of the last 24 hours

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Comments on Cox

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Bev Lewis Avatar

Bev Lewis
It says server can not be found. So i can get on just answered 66610 Topeka kansas

1 week ago
Bev Lewis Avatar

Bev Lewis
I have no connection to server since 5-1-21 in Topeka kansas please help I’m disabled and have to order groceries over internet. Please help me reconnect.

1 week ago
MEllett Avatar

MEllett
Service has been down all day? 68108 Omaha NE. Wth. Nothing from Cox regarding why or when it will be fixed...As if I should be surprised, they don't follow thru on anything. They good at adding more charges, fees. Smh. If I wasn't stuck with them being the only provider in my area I would NEVER use Cox again. Unfortunately, this is not the 1st time. Over the years I've had no nothing but problems. & Gigablast is a joke.

1 month ago
MEllett Avatar

MEllett
Service has been down all day? 68108 Omaha NE. Wth. Nothing from Cox regarding why or when it will be fixed...As if I should be surprised, they don't follow thru on anything. They good at adding more charges, fees. Smh. If I wasn't stuck with them being the only provider in my area I would NEVER use Cox again. Unfortunately, this is not the 1st time. Over the years I've had no nothing but problems. & Gigablast is a joke.

1 month ago
Susannah  Avatar

Susannah
Cox has the worst internet. I work from home. I constantly have to reconnect to my VPN. The service is terrible and the prices are outrageous. I wish we had another provider in my area. COX IS THE WORST!

1 month ago
Tired of service issues Avatar

Tired of service issues
I would cancel my service due to the large number of issues with their service and outrageous prices but they would just send me a bill for non payment. If I had other options in my area i would never go through cox.

2 months ago
Mrs. Harden Avatar

Mrs. Harden
Cox needs to tighten up , and my bill needs to be reduced because they have the most outages...smh 70508 Lafayette

2 months ago

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About Cox

Cox Communications, a subsidiary of Cox Enterprises, is a cable TV, home automation and telecommunication service provider in the U.S. The company is an old-timer, established way back in the year 1964 under the name of Cox Broadcasting Company. In early 1993, Cox Communications was the first cable provider to introduce telecommunication services to business users. Cox was also the pioneer cable company to provide phone services to users from the year 1997.

Cox Communications became a ‘green’ company when its Alternative Energy Program in 2011 resulted in the successful installation of two fuel cells at their headquarters. The fuel cells generate sufficient power onsite that its dependence on the local power grid went down by a significant amount. The same year, Cox also ventured into the home security business under the brand Cox Home Security.

Cox Communications currently provides Cable TV, High-Speed Internet, Digital Telephone, Home Security, and Business Services such as voice, data, and video.

Regional availability

Cox Communications has a television service userbase of over 6.2 million, making it the third-biggest cable TV provider. It is also seventh on the telephone carrier list, with over 3.2 million subscribers of their digital telephone service.

Cox Communications provides internet services in 18 U.S. states including California, Virginia, and Arizona. Cable internet from Cox is available to about 21.1 million users. Along with cable, Cox also provides fiber networks to business users in more than 1000 zip codes. Additionally, Cox Communications has set up Wi-Fi hotspots all across their network, which is easily accessible to Cox customers on-the-go.

Errors / network problems

The Cox website has a detailed Education Center that lists out common errors that you may face along with ways to rectify them.

The maximum number of network issues occur on Cox’s internet service at a whopping 92%. Most of the time it happens due to an area-wide outage, leaving you no other option than to contact customer support and wait for it to be fixed. In such instances, Cox offers a notification service that you can subscribe to, which drops a message when service is restored. TV services, at 6%, rarely face issues, and are more often than not rectified by troubleshooting it yourself.

Troubleshoot yourself

In several cases of issues with the Cox Internet services, you can fix the problems yourself by simply turning off and turning on the router or modem. Some devices even come with a reset button, which should fix many common errors. The first thing to do, however, is to check that the Cox service itself isn’t down. There are numerous websites like DownDetector that report such issues with services.

For issues with the Cox TV service such as a blue or black screen, or fuzzy visuals, a loose cable is the most likely problem. Check all the cables running into the set-top box or cable box and make sure they are latched on tight.

If your Cox home phone line is down, it’s more likely that the issue is connected to a larger outage at Cox’s end. As a last resort, you can reach out to Cox at 1-800-234-3993 or simply tweet them on their Twitter handle @CoxHelp.

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Outage history

Reported outages on 09.05.2021:
There were a total of 6 outages at Cox. The most frequently affected cities were: Ashburn, Chicago
Reported outages on 08.05.2021:
There were a total of 3 outages at Cox. The most frequently affected cities were:
Reported outages on 07.05.2021:
There were a total of 14 outages at Cox. The most frequently affected cities were: Chicago, Ashburn
Reported outages on 06.05.2021:
There were a total of 26 outages at Cox. The most frequently affected cities were: Chicago, Newark, Ashburn, Tucker
Reported outages on 05.05.2021:
There were a total of 20 outages at Cox. The most frequently affected cities were: Chicago, Tucker, Ashburn
Reported outages on 04.05.2021:
There were a total of 10 outages at Cox. The most frequently affected cities were: Chicago, Mt. Pleasant, Frankfurt am Main
Reported outages on 03.05.2021:
There were a total of 4 outages at Cox. The most frequently affected cities were: Frankfurt am Main