All Cox reports of the last 24 hours
Common problems are:
| Internet 83% |
| TV 9% |
| Blackout 6% |
| Phone 1% |
| E-mail 1% |
Affected cities:
Comments on Cox
Let others know about your problems:About Cox
Cox Communications, a subsidiary of Cox Enterprises, is a cable TV, home automation and telecommunication service provider in the U.S. The company is an old-timer, established way back in the year 1964 under the name of Cox Broadcasting Company. In early 1993, Cox Communications was the first cable provider to introduce telecommunication services to business users. Cox was also the pioneer cable company to provide phone services to users from the year 1997.
Cox Communications became a ‘green’ company when its Alternative Energy Program in 2011 resulted in the successful installation of two fuel cells at their headquarters. The fuel cells generate sufficient power onsite that its dependence on the local power grid went down by a significant amount. The same year, Cox also ventured into the home security business under the brand Cox Home Security.
Cox Communications currently provides Cable TV, High-Speed Internet, Digital Telephone, Home Security, and Business Services such as voice, data, and video.
Regional availability
Cox Communications has a television service userbase of over 6.2 million, making it the third-biggest cable TV provider. It is also seventh on the telephone carrier list, with over 3.2 million subscribers of their digital telephone service.
Cox Communications provides internet services in 18 U.S. states including California, Virginia, and Arizona. Cable internet from Cox is available to about 21.1 million users. Along with cable, Cox also provides fiber networks to business users in more than 1000 zip codes. Additionally, Cox Communications has set up Wi-Fi hotspots all across their network, which is easily accessible to Cox customers on-the-go.
Errors / network problems
The Cox website has a detailed Education Center that lists out common errors that you may face along with ways to rectify them.
The maximum number of network issues occur on Cox’s internet service at a whopping 92%. Most of the time it happens due to an area-wide outage, leaving you no other option than to contact customer support and wait for it to be fixed. In such instances, Cox offers a notification service that you can subscribe to, which drops a message when service is restored. TV services, at 6%, rarely face issues, and are more often than not rectified by troubleshooting it yourself.
Troubleshoot yourself
In several cases of issues with the Cox Internet services, you can fix the problems yourself by simply turning off and turning on the router or modem. Some devices even come with a reset button, which should fix many common errors. The first thing to do, however, is to check that the Cox service itself isn’t down. There are numerous websites like DownDetector that report such issues with services.
For issues with the Cox TV service such as a blue or black screen, or fuzzy visuals, a loose cable is the most likely problem. Check all the cables running into the set-top box or cable box and make sure they are latched on tight.
If your Cox home phone line is down, it’s more likely that the issue is connected to a larger outage at Cox’s end. As a last resort, you can reach out to Cox at 1-800-234-3993 or simply tweet them on their Twitter handle @CoxHelp.
Live reports
@rainsparkle3 @cox_tom A shame. :(
24.09.2020 00:11:13
@SloanWorkshop RT @sloannyc: Here is the power of #monopolies. If I lived just 5 minutes down the street I could get @GetSpectrum and pay $100 LESS per mo…
23.09.2020 20:54:14
@sloannyc Here is the power of #monopolies. If I lived just 5 minutes down the street I could get @GetSpectrum and pay $100 L… https://t.co/HdlYgP5KAj
23.09.2020 20:54:04
@savecalnow RT @CLFSuperPAC: NEW POLL: @RepTJCox down 11 to @dgvaladao #CA21 #CApolitics https://t.co/XylKOMYNzC
23.09.2020 20:42:33
@beansontoast77 RT @djcox: Anybody with a favourite Northeasterner in their lives, please show them you love them with one of @cox.adoodledoo @sallyshorty…
23.09.2020 20:10:00
@djcox Anybody with a favourite Northeasterner in their lives, please show them you love them with one of @cox.adoodledoo… https://t.co/4ud6IDT1Y6
23.09.2020 20:03:02
@Corkcicle @CariLynn10 @cox @UPS @GoodLifeLLC @AmericanAir @HomeDepot @Lowes Hi Cari, sorry you had such a bad experience with… https://t.co/sVvJHxDC6c
23.09.2020 19:35:13
@CariLynn10 I find it interesting how company's do not respond to my emails but will reply to my tweets. Seems you guys really… https://t.co/5qkQ4zDBxw
23.09.2020 18:56:11
@CraftDAnimation @Decievxd @cox_macaulay @CodeNamePizza Connection to a mobile 4g hotspot via wifi :(
23.09.2020 11:14:07
@CoxHelp @Mystic_Musings @cox Hi, We apologize for the automated system. Cox technicians are conducting network surveys, nei… https://t.co/cHrHPQncJj
23.09.2020 06:57:56
@ant_toe_net_ @Verizon can you please put fios in my area?? @cox ain't it
23.09.2020 05:26:35
@Mystic_Musings @cox @coxhelp what is the update on services in Pensacola Fl? You’re automated system is so generic and I can’t tal… https://t.co/TbTCWNepVp
23.09.2020 02:07:08
@memochillin @ndrew_lawrence @comcast @verizonfios @cox @Xfinity any reason you continue to carry a white supremacist network?
23.09.2020 02:01:48
@tloc44 New toy arrived just in time for fall! Can't wait to get this lawn looking like a golf course or baseball field! Th… https://t.co/pga86hkta3
23.09.2020 01:58:18
@RWNutjob1 RT @CLFSuperPAC: NEW POLL: @RepTJCox down 11 to @dgvaladao #CA21 #CApolitics https://t.co/XylKOMYNzC
22.09.2020 23:29:19
@dsshep1959 RT @CLFSuperPAC: NEW POLL: @RepTJCox down 11 to @dgvaladao #CA21 #CApolitics https://t.co/XylKOMYNzC
22.09.2020 23:27:02
@Trinityistruth @lgcpangilinan @cox @CoxHelp 😲😲😲😲 Crazy.
22.09.2020 22:51:38
@MKMancosKScott @AuthorCaraNorth @cox It’s ridiculous. All they give you is the company line of “we’re working hard to restore your… https://t.co/F9J3Papinb
22.09.2020 22:26:15
@sith_assemble @CoxHelp @akeemjamal @cox Here in AZ I called technical support and was told that you are doing scheduled maintenan… https://t.co/p7JDBl6o2u
22.09.2020 19:42:36
@sith_assemble @cox I just spoke to your tech support team and was told there is a scheduled outage. Who in their right mind deci… https://t.co/npouoeqx1p
22.09.2020 19:20:24
@lgcpangilinan I noticed that with every @Cox internet outage, @CoxHelp only replies to your requests for assistance hours (or eve… https://t.co/1mWyqHb8gd
22.09.2020 19:20:06
@CoxHelp @akeemjamal @cox Hi. I checked and there is currently an outage in your area. The estimated time of repair is appro… https://t.co/PXPDMiWtht
22.09.2020 18:37:15
@akeemjamal why is my internet moving sooooooo slow @cox. lmao. soon as i brag about y’all, my shit goes out 🤣🤣🤣🤣
22.09.2020 16:56:06
@jlmarr1622 @Angels @CoxComm @cox Now do Dish Network. Actually maybe you could pressure Sinclair to show your games. Current… https://t.co/HznyUONQXr
22.09.2020 16:51:16
@RsponsibleHuman @weartv @GulfPower @GULFPOWER Thank you for everything you have done this last week after #HurricaneSally Lets go… https://t.co/VYtI7BeWyH
22.09.2020 16:07:53
@napz2017 @cox is so boo boo. There always an outage in my area. It’s almost as if I’m paying for shitty internet.
22.09.2020 12:54:56
@MKMancosKScott All right @Cox you are failing Pensacola miserably.
22.09.2020 11:34:09
@toobad @AxleYoung Indeed. I mean ‘I get it’, and it was presumably designed as a precursor to Starmer's speech, but it sou… https://t.co/oUYuIMKRdJ
22.09.2020 11:06:26
@servicesdown_ 🔔 #Cox down? 🔗 Real-time status: https://t.co/RA3kQrQmv3 🔁 RETWEET if you are affected too. #CoxDown #CoxOutage… https://t.co/woRcuHUBVi
22.09.2020 10:55:02
@CoxHelp @marshallno @cox Hello, we would like to help make this better. Can you please DM us your service address?-Devante
22.09.2020 05:29:04