Common problems are:
Affected cities:
Comments on Cox
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About Cox
Cox Communications, a subsidiary of Cox Enterprises, is a cable TV, home automation and telecommunication service provider in the U.S. The company is an old-timer, established way back in the year 1964 under the name of Cox Broadcasting Company. In early 1993, Cox Communications was the first cable provider to introduce telecommunication services to business users. Cox was also the pioneer cable company to provide phone services to users from the year 1997.
Cox Communications became a ‘green’ company when its Alternative Energy Program in 2011 resulted in the successful installation of two fuel cells at their headquarters. The fuel cells generate sufficient power onsite that its dependence on the local power grid went down by a significant amount. The same year, Cox also ventured into the home security business under the brand Cox Home Security.
Cox Communications currently provides Cable TV, High-Speed Internet, Digital Telephone, Home Security, and Business Services such as voice, data, and video.
Regional availability
Cox Communications has a television service userbase of over 6.2 million, making it the third-biggest cable TV provider. It is also seventh on the telephone carrier list, with over 3.2 million subscribers of their digital telephone service.
Cox Communications provides internet services in 18 U.S. states including California, Virginia, and Arizona. Cable internet from Cox is available to about 21.1 million users. Along with cable, Cox also provides fiber networks to business users in more than 1000 zip codes. Additionally, Cox Communications has set up Wi-Fi hotspots all across their network, which is easily accessible to Cox customers on-the-go.
Errors / network problems
The Cox website has a detailed Education Center that lists out common errors that you may face along with ways to rectify them.
The maximum number of network issues occur on Cox’s internet service at a whopping 92%. Most of the time it happens due to an area-wide outage, leaving you no other option than to contact customer support and wait for it to be fixed. In such instances, Cox offers a notification service that you can subscribe to, which drops a message when service is restored. TV services, at 6%, rarely face issues, and are more often than not rectified by troubleshooting it yourself.
Troubleshoot yourself
In several cases of issues with the Cox Internet services, you can fix the problems yourself by simply turning off and turning on the router or modem. Some devices even come with a reset button, which should fix many common errors. The first thing to do, however, is to check that the Cox service itself isn’t down. There are numerous websites like DownDetector that report such issues with services.
For issues with the Cox TV service such as a blue or black screen, or fuzzy visuals, a loose cable is the most likely problem. Check all the cables running into the set-top box or cable box and make sure they are latched on tight.
If your Cox home phone line is down, it’s more likely that the issue is connected to a larger outage at Cox’s end. As a last resort, you can reach out to Cox at 1-800-234-3993 or simply tweet them on their Twitter handle @CoxHelp.
Tony 2 days ago
Cox is completely down in Waddell, Arizona. Now going on a full day. It is really poor service. They hide their phone number, and give terrible updates.
Julio 1 week ago
Mesa, AZ 85204 Internet is CONSTANTLY going down and has interfered with my work!!! I’m seriously going to look into the T-Mobile WiFi plan or something else other than Cox Communication. I’m so tired of their WiFi going down for HOURS at a time, how do I get my work done with no WiFi to work with? It’s getting absolutely ridiculous how often & how long it goes down for. My employer is actually rightfully getting upset with me not being able to work so often!!! I don’t blame them for being upset with me. Funny thing is, I jumped on at 11:50PM thinking I won’t have any problems and there will be less people online this late at night. Boy was I wrong, I wasn’t on for more than 10 minutes and your freaking WiFi is STILL down and it’s 35 minutes later!!!! The more I talk about it the more upset I get, I truly believe that this is the last straw!’ I’m not about to lose my job because Cox can’t seem to get their ???? together and FIX YOUR WIFI!!!!!!!!
Isaiah 1 week ago
Internet down / Laveen / 85339
THE_0295 3 weeks ago
02891 / Westerly, Rhode Island. Cox Business plan appeared to get 1.00 Mbps for two days, and stopped at one point or another. The connection is currently 100% down at that location, and I cannot interact with my servers.
C. Marie 3 weeks ago
COX still down since approx. 7:20pm 9/1/23 (last night) - Las Vegas area.
Martha 1 month ago
Cox services have been done for three days. Went out Aug 18th at 8 pm, and is still out.
Judy 1 month ago
89122 Las Vegas, Sportsman's Royal Manor, NO TV for 2 weeks!!!!!!!!!!
Richard Moore 1 month ago
day 5 no TV , have internet PHOenix 85048
Richard Moore 1 month ago
now day 5 with TV, have internet 85048
Mark 1 month ago
All thanks to @guardian_002 on telegram for helping fix mine they're highly recommended
Lizette 2 months ago
89146 Las Vegas Internet has been going down like clockwork at 2pm PST and not working until 10-11pm. This has been happening on/off for a while now but since Jun 30th it's been more steadily. It's disgusting what they charge and you can't even get the service you're paying an arm and a leg for.
Casey Harris Sr 2 months ago
85027 Phoenix and 85308 Glendale
Randolph 2 months ago
85050 Phoenix. Update: Cox is working now. Happy I can go back to watching my Fishing Show. If any Cox Internet employees are reading this, Please don’t shut off the internet in Phoenix again!!
Randolph Roodigan 2 months ago
85050 Phoenix. Cox internet down, checked my Cox app and it said it won’t be fixed until 4:13am July 7th. Very frustrating! Can’t watch my fishing show now!
Quinn Robidoux 2 months ago
85045 Phoenix, Internet has been down for the last 20 hours. Cox just removed their estimated fix time, would like more information.
HatesCoxbutNoChoice 2 months ago
https://newsroom.cox.com/leadership-team Maybe if we email each Executive at Cox, something will happen. :)
Elvira 3 months ago
Tempe 85283 On off on off on off how can a company like COX stay in business with such a terrible Internet like this
Gene 3 months ago
Cox internet and TV mostly out since before 0800 in 89143. Two people work from home and it isn't happening today. I signed up for text updates and the claim intermittent outages until 12:09. Not acceptable.
GMa 3 months ago
85207 Mesa On/off On/off On/off Shall I continue??????????????????????
Gordon 3 months ago
85283 Tempe Every day 2 pm to 6 pm service is so pathetic on off, on off, on off. Cox can't handle peak traffic.