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A. User Avatar

A. User 3 months ago
97402. Figureitout, Anystate, USA. Said there was an outage that would be fixed 11 minutes ago, my time. No phone, no internet. No communication. Offshore helpdesk wasn't particularly helpful, just like old Qwest used to be. Plan to call and talk to onshore call center. Likely tweakers stole the wires, but terrible customer service on this issue. Was better than dealing with Comcast for several months. Hopefully fiber optic is available soon...

Val Avatar

Val 4 months ago
27525 No phone, no internet since early afternoon 1/19/2023. CenturyLink status page says to check back again today (hasn't changed since yesterday). Nothing on their Twitter page. Where is the communication information about this big "maintenance" outage they're doing in the middle of the day on multiple weekdays?

Anthony Avatar

Anthony 6 months ago
34773 internet down for hours

Steve Avatar

Steve 8 months ago
Grand Junction Co 81505 out again

ThingMom Avatar

ThingMom 8 months ago
Service went out in the wee hours of Monday morning. Here it is Wednesday night and still nothing. No updates, which I signed up for, no explanation, and no information on why or for how long. They'd best be pro rating my bill AND compensating for 3 lost days of tuition based online school my kids are forced to miss. Middleton Idaho 83644

Gilda Avatar

Gilda 9 months ago
Landline goes down for hours once a week all phones have been checked, a new line was run in the yard in June. I have had this phone for many years and it never went out until may of this year. In westminster

JBeasley Avatar

JBeasley 10 months ago
Oh . . . Lampe, MO . . . near Branson.

j Beasley Avatar

j Beasley 10 months ago
First outage about a week ago, 7/18/22. Service was off and on, and their phone service person said we need a new router. I installed a brand-new-in-the-box Centurylink router 7/23/22. Worked fine, then service went out 7/24/22 about 7:00 PM. Could not even get the DSL light. This morning, 7/25/22, 6:00 AM we have service again. I canceled our service appt (first available was 12 days out) when the new router was working.

Linda Avatar

Linda 10 months ago
NO INTERNET SERVICE FOR 3 DAYS!!!!???!!!! And can't get any answers a to why!!??!!!

KB Avatar

KB 10 months ago
Tempe, AZ 85282

KB Avatar

KB 10 months ago
Internet has been out since Tuesday and I can't get Centurylink to tell me what is going on. Chatted with support who said the issue is out in the network somewhere and is estimated to be out for at least a couple of days as it was reported to be a "complex issue". They took my email address to keep me informed of the progress but absolutely nothing yet received of any kind two days later.

Scott Hamlin Avatar

Scott Hamlin 10 months ago
Internet has been out since Saturday and no sign of it coming back and I can't get Centurylink to tell me what is going on. 85225 Chandler AZ

Jped Avatar

Jped 10 months ago
55122 Eagan, MN. Internet out since yesterday morning. Now saying it won't be fixed until Tuesday, July 5 6pm.

A. User Avatar

A. User 10 months ago
Las Vegas internet has been in and out constantly for several days. Is there an outage in Vegas? Very inconsistent service. Located in 89108 area code.

K kuba Avatar

K kuba 10 months ago
Cedar Rapids IA 52402 been down since 8am 6/25. Can't get much info they keep moving the the date they should have it repair and working again. Crapy customer service.

K Phillips Avatar

K Phillips 11 months ago
West Des Moines, IA 50266 Internet outage since 11:32AM CST today June 17, 2022. Email alerts from CenturyLink state will be outage until June 20 at 8:00PM CST.

Dave Avatar

Dave 11 months ago
Went down on the 12th hasn't come back yet. After hours of waiting on the phone i ended up chatting with somebody on the other side of the world who couldn't figure anything out and can send someone Saturday..... Its monday part ill need to be here between 815 am to 715 pm to wait on the tech......... Omaha ne 68138

Valerie  Avatar

Valerie 1 year ago
Internet in Portland has been down going on day 2. I called and was on hold for 1 hour before a human answered and was told it would be on last night. Obviously not true. I asked for a partial refund and CenturyStink offered me less than $7. I work from home and missed all afternoon on Tuesday all morning on Wednesday and all of Friday. This is not acceptable I will have to look for a new provider

John Avatar

John 1 year ago
Madison, WI 53632 Down. I think it's the Russians.

Brena Avatar

Brena 1 year ago
65559 St James MO - internet down for hours on end for the past 5 days


About CenturyLink

CenturyLink, a technology and communications company in the United States, is headquartered in Louisiana in the city of Monroe. Thanks to its previous acquisitions (Embarq, Qwest, Savvis and Level 3 Communications), CenturyLink is well-positioned to offer advanced network services, information technology, cloud solutions, voice products and more.
The company figures among the largest ISPs and provides high-speed Internet to customers across the globe. CenturyLink offers bundled TV services along with DIRECT TV, home phone services and web tools along with high-speed Internet. Its Enterprise Business offers network and allied services.
CenturyLink also offers its subscribers access to the Verizon LTE network and many of its services and devices. It also offers its standard services to small business. CenturyLink Residential partners with DirecTV to provide Gigabit fiber, voice, and TV. It delivers security solutions, hybrid networking and cloud connectivity to subscribers across the globe.

Regional availability

CenturyLink has a DSL footprint across North America and has network coverage in over 51 states. It caters to customers across Latin America, Asia Pacific, and EMEA. Its Gigabit fiber service is available to certain select states. Fiber coverage is constantly expanding across the country.

The states of Arizona, New Mexico, Colorado, and Arizona have high coverage. Also, in certain metro areas, CenturyLink offers a fiber-optic network that supports high speeds. Streaming of HD movies, surfing, gaming, and photo-sharing are fast and easy where fiber is available.

In case you want to see whether CenturyLink is available in your area, check the coverage map or enter your zip code and search for it.

Error codes/Network problems

When CenturyLink users encounter error codes or network problems, they are encouraged to use the Service Troubleshooter tool to - Check for outages - Identify if the problem is a local issue or area-wide - Resolve problems associated with the phone or Internet service

In case users cannot resolve the issue, they can create a repair request or get the help of a specialist. Users need to provide their billing number and zip code.
Dropped calls, phone and network outages, service disruptions, and busy signals can happen to any ISP and Century Link is no exception. The company’s twitter feeds tells users how CenturyLink is dealing with network issues when the Internet, phone or TV is down. Keeping track of such company notifications is a good idea

Troubleshooting yourself

If your Wi-Fi is giving you problems
- Switch off the modem and unplug the power cord - Power the modem on again and wait till the Internet light switches on - Attempt to connect to the Internet - Sometimes a simple modem reset will do the trick

If the phone is down- use the service troubleshooter to diagnose and rectify your problems.

Make use of the self-help options, visit the technical forums or the CenturyLink Guidance Center and use the tips suggested. If that doesn’t help, contact tech personnel by email, chat or phone.

Tech Support at CenturyLink

Prism® TV Repair (24 x 7) 866-314-4148
Phone Repair (24 x 7) 800-788-3600
Internet Repair (24 x 7) 877-646-3282

Live outage map
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Outage history

Reported outages on 26.05.2023:
There were a total of 5 outages at CenturyLink. The most frequently affected cities were: Denver, Minneapolis, Omaha
Reported outages on 25.05.2023:
There were a total of 1 outages at CenturyLink. The most frequently affected cities were: Las Vegas
Reported outages on 24.05.2023:
There were a total of 6 outages at CenturyLink. The most frequently affected cities were: Phoenix, Minneapolis, Seattle, Salt Lake City
Reported outages on 23.05.2023:
There were a total of 1 outages at CenturyLink. The most frequently affected cities were: Phoenix
Reported outages on 22.05.2023:
There were a total of 2 outages at CenturyLink. The most frequently affected cities were: Seattle
Reported outages on 21.05.2023:
There were a total of 2 outages at CenturyLink. The most frequently affected cities were: Albuquerque