Common problems are:
Affected cities:
Comments on CenturyLink
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About CenturyLink
CenturyLink, a technology and communications company in the United States, is headquartered in Louisiana in the city of Monroe. Thanks to its previous acquisitions (Embarq, Qwest, Savvis and Level 3 Communications), CenturyLink is well-positioned to offer advanced network services, information technology, cloud solutions, voice products and more.
The company figures among the largest ISPs and provides high-speed Internet to customers across the globe. CenturyLink offers bundled TV services along with DIRECT TV, home phone services and web tools along with high-speed Internet. Its Enterprise Business offers network and allied services.
CenturyLink also offers its subscribers access to the Verizon LTE network and many of its services and devices. It also offers its standard services to small business. CenturyLink Residential partners with DirecTV to provide Gigabit fiber, voice, and TV. It delivers security solutions, hybrid networking and cloud connectivity to subscribers across the globe.
Regional availability
CenturyLink has a DSL footprint across North America and has network coverage in over 51 states. It caters to customers across Latin America, Asia Pacific, and EMEA. Its Gigabit fiber service is available to certain select states. Fiber coverage is constantly expanding across the country.
The states of Arizona, New Mexico, Colorado, and Arizona have high coverage. Also, in certain metro areas, CenturyLink offers a fiber-optic network that supports high speeds. Streaming of HD movies, surfing, gaming, and photo-sharing are fast and easy where fiber is available.
In case you want to see whether CenturyLink is available in your area, check the coverage map or enter your zip code and search for it.
Error codes/Network problems
When CenturyLink users encounter error codes or network problems, they are encouraged to use the Service Troubleshooter tool to - Check for outages - Identify if the problem is a local issue or area-wide - Resolve problems associated with the phone or Internet service
In case users cannot resolve the issue, they can create a repair request or get the help of a specialist. Users need to provide their billing number and zip code.
Dropped calls, phone and network outages, service disruptions, and busy signals can happen to any ISP and Century Link is no exception. The company’s twitter feeds tells users how CenturyLink is dealing with network issues when the Internet, phone or TV is down. Keeping track of such company notifications is a good idea
Troubleshooting yourself
If your Wi-Fi is giving you problems
- Switch off the modem and unplug the power cord
- Power the modem on again and wait till the Internet light switches on
- Attempt to connect to the Internet
- Sometimes a simple modem reset will do the trick
If the phone is down- use the service troubleshooter to diagnose and rectify your problems.
Make use of the self-help options, visit the technical forums or the CenturyLink Guidance Center and use the tips suggested. If that doesn’t help, contact tech personnel by email, chat or phone.
Tech Support at CenturyLink
Prism® TV Repair (24 x 7) 866-314-4148
Phone Repair (24 x 7) 800-788-3600
Internet Repair (24 x 7) 877-646-3282
Jeff 1 week ago
No voice service 9/17. Came home at 4:45pm, no dial tone is what I discovered after trying to call someone. 2-3 weeks ago we had neither voice or internet. Whole town was out for 2 days, so no 911 either and you had to drive out of town to get cell signal to a tower. I cry fowl. The FCC needs to fine the crap out of CL. THEY ARE NOT PROVIDING RELIABLE SERVICE. Why have a phone if I can not use it, but especially in an emergency? 80302
Barb M. 1 month ago
55130 St. Paul, MN. Internet went out last Friday, 8/11 during the storm that rolled through 5:30-6:00 p.m. It's now THURSDAY, 8/17, and my internet is still out (I have a landline with CenturyLink and it's fine). Can't get any answers from CL. I call every day and end up in the automated system which acknowledges there is an outage in my area. On Monday, the first day I called, the outgoing message said it would be fixed by 4:00 p.m. that day and I would be notified by a call to my landline. Wasn't up by 5:30 p.m. so I called the 800 # (I now have that memorized) and got another message again acknowledging the outage and that it would be fixed by 5:00 p.m. Tuesday. Big surprise--no internet by the Tuesday deadline. I called Wednesday morning shortly after 8:00 a.m. and same thing except this time the message said CL was aware of the outage and it would be fixed as soon as possible (CL apparently has given up on providing a definite date). I called two more times, trying to get through to a live person because I wanted to know (1) how many customers have been affected; (2) what caused the outage; and (3) why is it taking so long to fix it. CL makes it virtually impossible to talk to a live person. I called a fourth time and selected the option about paying my bill as I figured I might get through to a live person. I did but it wasn't easy. I ended up talking to a guy with such a heavy accent that I had a hard time understanding him. He couldn't tell me anything--said I'd have to talk to someone in Tech and then transferred me. I talked to a female who also had a very heavy accent. Even though she was in Tech, the only thing she could tell me was that there were multiple customers affected. My service wasn't back up yesterday so I called again this morning and got the same automated message that technicians were working on the issue. No timeframe given for when to expect it would be back up. So, I'm now on day six with no internet. I've been going to the library each day to at least keep up with my e-mail. Can't do any online banking (I pay most of my bills electronically from my bank) since my internet is down. I will have to write checks if it's not up in the next couple of days. Once my service is back up, I will be calling CL and demanding that my bill be reduced for the time my internet was down. I will also be looking for another service provider. I might end up going back to Comcast. What is most frustrating is that CL is not the least bit transparent about what is going on.
Heather 1 month ago
Internet out 4 days now in Minneapolis. No communication other than extending estimated time of repair. Changing provider.
C 1 month ago
Internet dropping in and out since Sunday pm Lewiston idaho
Mary Margaret Butler 1 month ago
Century Link has been going in and out all week. Completely out now. 52501. Ottumwa, IA
Mark 1 month ago
Reach out to @guardian_002 on telegram if you're having issues they're highly recommended
Chris 2 months ago
Once again.. Centurylink is down in Papillion Nebraska. Was working at 7:45.. then at 8;00 am.. down. Down all day despite multiple modem reboots. Tje past 3 weeks have been horrible. Have had to reboot the modem about every other day.. now this... and today is the ones day i was allowed to work from home.. can't wait for Allo fiber to get here!
Praveen 2 months ago
Internet connection down in my neighborhood. 85249 chandler az
Frank 3 months ago
Omaha, NE 68118 Internet and voice down. This is day 4. Fourth time in two months. Centurylink doing nothing. FCC needs to get involved.
A. User 7 months ago
97402. Figureitout, Anystate, USA. Said there was an outage that would be fixed 11 minutes ago, my time. No phone, no internet. No communication. Offshore helpdesk wasn't particularly helpful, just like old Qwest used to be. Plan to call and talk to onshore call center. Likely tweakers stole the wires, but terrible customer service on this issue. Was better than dealing with Comcast for several months. Hopefully fiber optic is available soon...
Val 8 months ago
27525 No phone, no internet since early afternoon 1/19/2023. CenturyLink status page says to check back again today (hasn't changed since yesterday). Nothing on their Twitter page. Where is the communication information about this big "maintenance" outage they're doing in the middle of the day on multiple weekdays?
Anthony 10 months ago
34773 internet down for hours
Steve 1 year ago
Grand Junction Co 81505 out again
ThingMom 1 year ago
Service went out in the wee hours of Monday morning. Here it is Wednesday night and still nothing. No updates, which I signed up for, no explanation, and no information on why or for how long. They'd best be pro rating my bill AND compensating for 3 lost days of tuition based online school my kids are forced to miss. Middleton Idaho 83644
Gilda 1 year ago
Landline goes down for hours once a week all phones have been checked, a new line was run in the yard in June. I have had this phone for many years and it never went out until may of this year. In westminster
JBeasley 1 year ago
Oh . . . Lampe, MO . . . near Branson.
j Beasley 1 year ago
First outage about a week ago, 7/18/22. Service was off and on, and their phone service person said we need a new router. I installed a brand-new-in-the-box Centurylink router 7/23/22. Worked fine, then service went out 7/24/22 about 7:00 PM. Could not even get the DSL light. This morning, 7/25/22, 6:00 AM we have service again. I canceled our service appt (first available was 12 days out) when the new router was working.
Linda 1 year ago
NO INTERNET SERVICE FOR 3 DAYS!!!!???!!!! And can't get any answers a to why!!??!!!
KB 1 year ago
Tempe, AZ 85282
KB 1 year ago
Internet has been out since Tuesday and I can't get Centurylink to tell me what is going on. Chatted with support who said the issue is out in the network somewhere and is estimated to be out for at least a couple of days as it was reported to be a "complex issue". They took my email address to keep me informed of the progress but absolutely nothing yet received of any kind two days later.