All CenturyLink reports of the last 24 hours
Common problems are:
| Internet 91% |
| Phone 5% |
| TV (Prism) 2% |
| Website 1% |
| Blackout 1% |
Affected cities:
Comments on CenturyLink
Let others know about your problems:About CenturyLink
CenturyLink, a technology and communications company in the United States, is headquartered in Louisiana in the city of Monroe. Thanks to its previous acquisitions (Embarq, Qwest, Savvis and Level 3 Communications), CenturyLink is well-positioned to offer advanced network services, information technology, cloud solutions, voice products and more.
The company figures among the largest ISPs and provides high-speed Internet to customers across the globe. CenturyLink offers bundled TV services along with DIRECT TV, home phone services and web tools along with high-speed Internet. Its Enterprise Business offers network and allied services.
CenturyLink also offers its subscribers access to the Verizon LTE network and many of its services and devices. It also offers its standard services to small business. CenturyLink Residential partners with DirecTV to provide Gigabit fiber, voice, and TV. It delivers security solutions, hybrid networking and cloud connectivity to subscribers across the globe.
Regional availability
CenturyLink has a DSL footprint across North America and has network coverage in over 51 states. It caters to customers across Latin America, Asia Pacific, and EMEA. Its Gigabit fiber service is available to certain select states. Fiber coverage is constantly expanding across the country.
The states of Arizona, New Mexico, Colorado, and Arizona have high coverage. Also, in certain metro areas, CenturyLink offers a fiber-optic network that supports high speeds. Streaming of HD movies, surfing, gaming, and photo-sharing are fast and easy where fiber is available.
In case you want to see whether CenturyLink is available in your area, check the coverage map or enter your zip code and search for it.
Error codes/Network problems
When CenturyLink users encounter error codes or network problems, they are encouraged to use the Service Troubleshooter tool to - Check for outages - Identify if the problem is a local issue or area-wide - Resolve problems associated with the phone or Internet service
In case users cannot resolve the issue, they can create a repair request or get the help of a specialist. Users need to provide their billing number and zip code.
Dropped calls, phone and network outages, service disruptions, and busy signals can happen to any ISP and Century Link is no exception. The company’s twitter feeds tells users how CenturyLink is dealing with network issues when the Internet, phone or TV is down. Keeping track of such company notifications is a good idea
Troubleshooting yourself
If your Wi-Fi is giving you problems
- Switch off the modem and unplug the power cord
- Power the modem on again and wait till the Internet light switches on
- Attempt to connect to the Internet
- Sometimes a simple modem reset will do the trick
If the phone is down- use the service troubleshooter to diagnose and rectify your problems.
Make use of the self-help options, visit the technical forums or the CenturyLink Guidance Center and use the tips suggested. If that doesn’t help, contact tech personnel by email, chat or phone.
Tech Support at CenturyLink
Prism® TV Repair (24 x 7) 866-314-4148
Phone Repair (24 x 7) 800-788-3600
Internet Repair (24 x 7) 877-646-3282
Live reports
@jmverbrugge Check out my Speedtest results! 0.1 Mbps down and 3.0 Mbps up. @CenturyLink
27.02.2021 18:29:05
@textilefusion @byjayroot @Nick_Tripoli @GregAbbott_TX @PUCTX @ERCOT_ISO @RafaelAnchia The @PUCTX controls comms providers, too. E… https://t.co/gEwjpW0REZ
27.02.2021 18:00:29
@jmverbrugge Check out my Speedtest results! 0.7 Mbps down and 3.0 Mbps up. @CenturyLink
27.02.2021 17:10:11
@livingeek This is why we need more competition in broadband. The fact that @CenturyLink only offers 100mb to cox's 1gb in my… https://t.co/lZuUiruSWJ
27.02.2021 17:05:24
@simonarmour 15 days of no internet for my neighborhood. When is a crew scheduled to fix the downed line? When will service be restored @CenturyLink?
27.02.2021 15:28:32
@ihatecablecos @JRosenworcel We need #FTTH fiber broadband to break up these cable broadband monopolies. Bring back the bell syste… https://t.co/Xpz05XPb0o
27.02.2021 15:13:22
@WhiteLightnin87 @alexashirek @CenturyLink That’s why i don’t sell it door to door anymore
27.02.2021 15:00:27
@ITbowler @CenturyLink, I've been w/o phone and internet service for 24 hrs. Your useless support just rehashes the same out… https://t.co/qimp1p2rO0
27.02.2021 14:09:09
@EvangelistMDyal @comcastbusiness You need to CAST out @comcast @comcastbusiness and “CAST down imaginations” as Paul commanded! We… https://t.co/9Quy6AWnPQ
27.02.2021 13:38:04
@alexashirek The thought of having to spend another two hours dealing with @CenturyLink makes me want to go play in traffic. https://t.co/eQ6ahHcXsK
27.02.2021 12:58:30
@alexashirek You guys. We cancelled @CenturyLink in OCTOBER (email confirmation received) and we have had to call them every sin… https://t.co/8ASKU0rTYO
27.02.2021 12:49:51
@EleazarScreams @CenturyLink EVERY SINGLE NIGHT my wifi crashes. Been happening for MONTHS. What am I paying for exactly?
27.02.2021 10:17:01
@MONKEYBALLS @elonmusk @StarlinkPage #starlink #preorder help me, i need internet... @CenturyLink #sucks get me a system sooner… https://t.co/VqqDdiKWSI
27.02.2021 09:25:00
@Innacle @CenturyLink Thank you to your people who were in my neighborhood for almost 10 hours getting people's phone and internet up.
27.02.2021 06:01:00
@elizabethc15_ @nidiamartinez @CenturyLink Lmao they replied
27.02.2021 04:44:27
@nidiamartinez do you ever pay for internet that doesn’t even work???😑😑😑 @CenturyLink
27.02.2021 03:29:38
@mherst1014 @CenturyLink We’re having trouble with our Internet speed download is only 7.03 when it supposed to be 100 and ther… https://t.co/IP0Dag6E7B
27.02.2021 02:10:40
@Dakotakid21 @TokateeGolfClub @CenturyLink @CenturyLinkHelp Got rid of poor service 8 months ago!!!
27.02.2021 02:04:30
@AdanVGallegos Don’t buy wifi services from @CenturyLink unless you want the worst customer and wifi service humanly possible.
27.02.2021 01:58:52
@alex_amory @CenturyLinkHelp @CenturyLink absolute worst service, the internet can’t handle a tv and two phones. Horrible
27.02.2021 01:31:59
@Irritat35484481 Responded @CenturyLink @CenturyLinkHelp get me out of #phonehell
27.02.2021 01:17:29
@RichardDedor @CenturyLink I need to speak to someone in charge of customer service.
27.02.2021 00:46:07
@updegrave1999 RT @TokateeGolfClub: Hey @CenturyLink & @CenturyLinkHelp it’s been over 5 months since we’ve had phone service! When will it be restored?!!
27.02.2021 00:42:00
@joemassaquoi .@CenturyLink @CenturyLinkHelp 2 hrs before the end of what your switchboard calls “customer service” hrs, it voice… https://t.co/2R8XG9Kse3
27.02.2021 00:33:57
@mcfphx @CenturyLink Quite possibly the WORST customer service ever. Over an hour of my life wasted and no closer to a reso… https://t.co/9AeocnzhCv
27.02.2021 00:16:23
@rshannonsmith RT @ableeb: This is broken @centurylink the worst internet service. Every day for 15 min to a few hours this is what you provide. https://t…
26.02.2021 23:33:34
@AnapurnaDevva @CenturyLink If I gave this kind of service I’d be fired. This is capitalism. Sucks.
26.02.2021 23:26:21
@AnapurnaDevva @CenturyLink You have lied to me about service restoration 3 times a day for 7 days.
26.02.2021 23:25:11
@ConsumeDinner @CenturyLink completely lost connection today for 4 hours. Caldwell Idaho area issues?
26.02.2021 23:17:57
@ableeb This is broken @centurylink the worst internet service. Every day for 15 min to a few hours this is what you provid… https://t.co/GePoRD9UJS
26.02.2021 23:09:25