Let others know about your problems with CenturyLink: Write comment
CenturyLink, a technology and communications company in the United States, is headquartered in Louisiana in the city of Monroe. Thanks to its previous acquisitions (Embarq, Qwest, Savvis and Level 3 Communications), CenturyLink is well-positioned to offer advanced network services, information technology, cloud solutions, voice products and more.
The company figures among the largest ISPs and provides high-speed Internet to customers across the globe. CenturyLink offers bundled TV services along with DIRECT TV, home phone services and web tools along with high-speed Internet. Its Enterprise Business offers network and allied services.
CenturyLink also offers its subscribers access to the Verizon LTE network and many of its services and devices. It also offers its standard services to small business. CenturyLink Residential partners with DirecTV to provide Gigabit fiber, voice, and TV. It delivers security solutions, hybrid networking and cloud connectivity to subscribers across the globe.
CenturyLink has a DSL footprint across North America and has network coverage in over 51 states. It caters to customers across Latin America, Asia Pacific, and EMEA. Its Gigabit fiber service is available to certain select states. Fiber coverage is constantly expanding across the country.
The states of Arizona, New Mexico, Colorado, and Arizona have high coverage. Also, in certain metro areas, CenturyLink offers a fiber-optic network that supports high speeds. Streaming of HD movies, surfing, gaming, and photo-sharing are fast and easy where fiber is available.
In case you want to see whether CenturyLink is available in your area, check the coverage map or enter your zip code and search for it.
When CenturyLink users encounter error codes or network problems, they are encouraged to use the Service Troubleshooter tool to - Check for outages - Identify if the problem is a local issue or area-wide - Resolve problems associated with the phone or Internet service
In case users cannot resolve the issue, they can create a repair request or get the help of a specialist. Users need to provide their billing number and zip code.
Dropped calls, phone and network outages, service disruptions, and busy signals can happen to any ISP and Century Link is no exception. The company’s twitter feeds tells users how CenturyLink is dealing with network issues when the Internet, phone or TV is down. Keeping track of such company notifications is a good idea
If your Wi-Fi is giving you problems
- Switch off the modem and unplug the power cord
- Power the modem on again and wait till the Internet light switches on
- Attempt to connect to the Internet
- Sometimes a simple modem reset will do the trick
If the phone is down- use the service troubleshooter to diagnose and rectify your problems.
Make use of the self-help options, visit the technical forums or the CenturyLink Guidance Center and use the tips suggested. If that doesn’t help, contact tech personnel by email, chat or phone.
Prism® TV Repair (24 x 7) 866-314-4148
Phone Repair (24 x 7) 800-788-3600
Internet Repair (24 x 7) 877-646-3282
Stephen Winn
Internet only a few hours a day, the rest of the time my router just slow blinks the DSL light. This has been a problem for over a month.
Peggy
Centurylink internet still out since 7/16/21. 46531
Peggy
Centurylink internet down since 7/16/21. No useful information on recorded message. Tells me to check the internet for help!! Really!? When will the outage end? When I get new service.
Peggy
Centurylink internet down since 7/16/21. No useful information on recorded message. Tells me to check the internet for help!! Really!? When will the outage end? When I get new service.
Cassandra
Seattle 98103 No internet for a week!!! This is beyond ridiculous. Not even a whisper of information from Centurylink as usual. I run diagnostic tests on their website and keep getting promises of fixing the outage by 1:13 that day, then it’s 6:00, and the next day inevitably. I began this song and dance 4 days ago now and today they say it should be resolved by 8pm. Hmmm, do you think I should take them at their word?!
Marie L Jefferson
Seattle 98103 I have notnyad internet for 4 days. I can not talk to a live person. This website says there are no outages but my neighbor and I both do not have service. Century link is turning into real crap. Will be moving my service asap!
Marie L Jefferson
Seattle 98103 I have notnyad internet for 4 days. I can not talk to a live person. This website says there are no outages but my neighbor and I both do not have service. Century link is turning into real crap. Will be moving my service asap!
TLM
3 years of constant problems and horrible service. Rural MN and no other options. Currently waiting for a service call tomorrow. Total loss of internet on 6/12. FCC has been contacted and informed me they have been in touch with CenturyLink. My main concern is that I'm a mental health therapist that provides therapy from this location.
J Williams
Haven't had phone service since last Tuesday. I just get automatic service saying line is down. 80239
4TimesAYear
No problems with Centurylink? Who are you kidding? In Iowa no phone and intermittent internet since last Wednesday night and they aren't planning on having the repair finished until the 25th. This should be a major news story
Cat (Shelley)
As of yesterday morning have no internet, which is a big problem because I work from home. Nothing has gone out from CenturyLink.
Anna Johnson
No internet for 2 days! WTH is going on! Can't you update us Centurylink? You can't tell me you don't know what's going on all over the country! I live in Omaha, NE 68111. Fix the outages! Of course, that means you have to AKNOWLEDGE the problem!
S. Kaba
This is total bullshit. Told me at 7am it would be fixed by 4pm. Then 430. Then 6pm. Now that creepy robot boy says June 8. No humans. No reason. No info. No customer service. But somehow, they always pull the draft outta my account on time. This is the kind of crap Congress needs to address, NOT whether or not to fly the fairy flag
Bernette
Waiting for Direct TV repair person to come today. Do they call voicemail to confirm. Bernette 55116 St Paul
Bernette Finley-Drawe
St Paul 55116
Wade
internet has been extremely sketchy for about 24 hours. Constant problems with Internet service here. One of the highest priced internet services as far as I can tell, but the only service available here. Hoping another provider will move into the area so I can change. Overton Texas 75684
Alta
Just got it 3 days ago now it's blinking red/green meaning outage tech support says. It is the only wifi we can get here they suck. In Florida
Jim long
Internet down for 2 days and they just change the restore time when it goes down on the weekend it stays out all of the weekend very poor service benton La 71006
Save yourself
CenturyLink is down again in Virginia, I can't wait until Spacelink is available so I can get rid of this crap
Lorrie Snyder
32767 paisley been out since 5:30pm last night and now its almost 24hrs and still nothing. was told it will be fixed at 11am 430pm 830pm and now its 11pm this is ridiculous