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Anthony Avatar

Anthony
34773 internet down for hours

2 weeks ago
Steve Avatar

Steve
Grand Junction Co 81505 out again

2 months ago
ThingMom Avatar

ThingMom
Service went out in the wee hours of Monday morning. Here it is Wednesday night and still nothing. No updates, which I signed up for, no explanation, and no information on why or for how long. They'd best be pro rating my bill AND compensating for 3 lost days of tuition based online school my kids are forced to miss. Middleton Idaho 83644

2 months ago
Gilda Avatar

Gilda
Landline goes down for hours once a week all phones have been checked, a new line was run in the yard in June. I have had this phone for many years and it never went out until may of this year. In westminster

3 months ago
JBeasley Avatar

JBeasley
Oh . . . Lampe, MO . . . near Branson.

4 months ago
j Beasley Avatar

j Beasley
First outage about a week ago, 7/18/22. Service was off and on, and their phone service person said we need a new router. I installed a brand-new-in-the-box Centurylink router 7/23/22. Worked fine, then service went out 7/24/22 about 7:00 PM. Could not even get the DSL light. This morning, 7/25/22, 6:00 AM we have service again. I canceled our service appt (first available was 12 days out) when the new router was working.

4 months ago
Linda Avatar

Linda
NO INTERNET SERVICE FOR 3 DAYS!!!!???!!!! And can't get any answers a to why!!??!!!

4 months ago
KB Avatar

KB
Tempe, AZ 85282

4 months ago
KB Avatar

KB
Internet has been out since Tuesday and I can't get Centurylink to tell me what is going on. Chatted with support who said the issue is out in the network somewhere and is estimated to be out for at least a couple of days as it was reported to be a "complex issue". They took my email address to keep me informed of the progress but absolutely nothing yet received of any kind two days later.

4 months ago
Scott Hamlin Avatar

Scott Hamlin
Internet has been out since Saturday and no sign of it coming back and I can't get Centurylink to tell me what is going on. 85225 Chandler AZ

4 months ago
Jped Avatar

Jped
55122 Eagan, MN. Internet out since yesterday morning. Now saying it won't be fixed until Tuesday, July 5 6pm.

4 months ago
A. User Avatar

A. User
Las Vegas internet has been in and out constantly for several days. Is there an outage in Vegas? Very inconsistent service. Located in 89108 area code.

4 months ago
K kuba Avatar

K kuba
Cedar Rapids IA 52402 been down since 8am 6/25. Can't get much info they keep moving the the date they should have it repair and working again. Crapy customer service.

5 months ago
K Phillips Avatar

K Phillips
West Des Moines, IA 50266 Internet outage since 11:32AM CST today June 17, 2022. Email alerts from CenturyLink state will be outage until June 20 at 8:00PM CST.

5 months ago
Dave Avatar

Dave
Went down on the 12th hasn't come back yet. After hours of waiting on the phone i ended up chatting with somebody on the other side of the world who couldn't figure anything out and can send someone Saturday..... Its monday now....best part ill need to be here between 815 am to 715 pm to wait on the tech......... Omaha ne 68138

5 months ago
Valerie  Avatar

Valerie
Internet in Portland has been down going on day 2. I called and was on hold for 1 hour before a human answered and was told it would be on last night. Obviously not true. I asked for a partial refund and CenturyStink offered me less than $7. I work from home and missed all afternoon on Tuesday all morning on Wednesday and all of Friday. This is not acceptable I will have to look for a new provider

6 months ago
John Avatar

John
Madison, WI 53632 Down. I think it's the Russians.

7 months ago
Brena Avatar

Brena
65559 St James MO - internet down for hours on end for the past 5 days

7 months ago
W. Lucero  Avatar

W. Lucero
My internet has been down since last Wednesday morning. Plus, it went out the week before for a full 24 hours. Internet is not working as of today. I work at home and this is unacceptable! Made two appointments and technician has not shown up twice! Supposedly one is coming out tomorrow. I'll believe it when I see it. Angry in area code 80534 Colorado.

8 months ago
Lisa Bramer Avatar

Lisa Bramer
We have consistently had problems with century link. The last week has been terrible and now today we have no internet at all!

8 months ago

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About CenturyLink

CenturyLink, a technology and communications company in the United States, is headquartered in Louisiana in the city of Monroe. Thanks to its previous acquisitions (Embarq, Qwest, Savvis and Level 3 Communications), CenturyLink is well-positioned to offer advanced network services, information technology, cloud solutions, voice products and more.
The company figures among the largest ISPs and provides high-speed Internet to customers across the globe. CenturyLink offers bundled TV services along with DIRECT TV, home phone services and web tools along with high-speed Internet. Its Enterprise Business offers network and allied services.
CenturyLink also offers its subscribers access to the Verizon LTE network and many of its services and devices. It also offers its standard services to small business. CenturyLink Residential partners with DirecTV to provide Gigabit fiber, voice, and TV. It delivers security solutions, hybrid networking and cloud connectivity to subscribers across the globe.

Regional availability

CenturyLink has a DSL footprint across North America and has network coverage in over 51 states. It caters to customers across Latin America, Asia Pacific, and EMEA. Its Gigabit fiber service is available to certain select states. Fiber coverage is constantly expanding across the country.

The states of Arizona, New Mexico, Colorado, and Arizona have high coverage. Also, in certain metro areas, CenturyLink offers a fiber-optic network that supports high speeds. Streaming of HD movies, surfing, gaming, and photo-sharing are fast and easy where fiber is available.

In case you want to see whether CenturyLink is available in your area, check the coverage map or enter your zip code and search for it.

Error codes/Network problems

When CenturyLink users encounter error codes or network problems, they are encouraged to use the Service Troubleshooter tool to - Check for outages - Identify if the problem is a local issue or area-wide - Resolve problems associated with the phone or Internet service

In case users cannot resolve the issue, they can create a repair request or get the help of a specialist. Users need to provide their billing number and zip code.
Dropped calls, phone and network outages, service disruptions, and busy signals can happen to any ISP and Century Link is no exception. The company’s twitter feeds tells users how CenturyLink is dealing with network issues when the Internet, phone or TV is down. Keeping track of such company notifications is a good idea

Troubleshooting yourself

If your Wi-Fi is giving you problems
- Switch off the modem and unplug the power cord - Power the modem on again and wait till the Internet light switches on - Attempt to connect to the Internet - Sometimes a simple modem reset will do the trick

If the phone is down- use the service troubleshooter to diagnose and rectify your problems.

Make use of the self-help options, visit the technical forums or the CenturyLink Guidance Center and use the tips suggested. If that doesn’t help, contact tech personnel by email, chat or phone.

Tech Support at CenturyLink

Prism® TV Repair (24 x 7) 866-314-4148
Phone Repair (24 x 7) 800-788-3600
Internet Repair (24 x 7) 877-646-3282

Live outage map
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Outage history

Reported outages on 29.11.2022:
There were a total of 1 outages at CenturyLink. The most frequently affected cities were: Chicago
Reported outages on 26.11.2022:
There were a total of 1 outages at CenturyLink. The most frequently affected cities were: Los Angeles
Reported outages on 24.11.2022:
There were a total of 1 outages at CenturyLink. The most frequently affected cities were: Chicago