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AT&T ranks second in the United States when it comes to providing wireless services. It has the unique distinction of being the ‘largest’ Media and Telecom Company in the world. It operates mobile networks and acts as a carrier for fixed networks too. It delivers TV services via U-Verse and uses either fiber or DSL technology for its Internet and phone services.
AT&T was the subsidiary of Bell Telephone Company, which was owned by Graham Bell, the person who invented the telephone. It was formerly known as the American Telephone and Telegraph Company. Today, AT&T has become a brand that has distinguished itself in the area of communication, broadband and mobile telephony. It is also well known for its fast networks, advertising, and video technology.
AT&T services are far-reaching and widespread. Its DIRECT TV services are available across the country while U-verse TV, digital phone services and Internet services are confined to 21 states. Its fiber network is available in 84 metros across 10 million locations. The company works hard to ensure that services are never down completely.
AT&T’s LTE roaming has extended its outreach and is now capable of connecting to LTE networks in more than 15 countries. This has been made possible because of the LTE roaming agreements it has entered into with different telecommunication operators in different countries. That’s why customers in these countries don’t face problems.
The company allows unlimited calls to countries like Mexico, Guam, Puerto Rico, and Canada. Such calls are also admissible anywhere inside the US and they don’t attract any roaming charges.
AT&T services are pretty steady and uniform but sometimes suffer from network issues caused by outages. Outages across the country figure in an outage report and are tracked as and when service issues surface. The network problems are color-coded onto a map on a real-time basis. It is possible to see the frequency of network issues in the outage report at any point in time.
Sometimes it’s possible to resolve issues using the Troubleshoot & Resolve option. However, users would have to sign into their individual AT&T accounts and they can get personalized support. Once they’re in, they just have to select the service or device with which they have a problem. Following the instructions generally helps resolve the issue.
Users use the AT&T spot app to report network issues and also provide feedback about them. They just need to indicate on a map that there is a network issue. Users can also check the network coverage in a certain area.
Network errors are an offshoot of poor internet connectivity. Users can do a few things to see if they can get things working again. Sometimes they can fix the issue by just resetting their network settings. They need to go to ‘Connections’- then network settings and get their defaults back. Switching the network off and then switching it on again sometimes solves the network issue.
Sometimes the network is down because of outdated software. In such cases, installing new updates and restarting the network should help. Use the AT&T Troubleshoot & Resolve to resolve network issues and as a last resort use customer service. Chat with tech experts to resolve your issue or contact them at 1.800.288.2020.
lorraine
Sandy Springs, GA 30328 My landline service has been out since SEPTEMBER 7TH!!!!! I've been given at least 6 dates since then that it would be fixed. It wasn't. One tech even closed the ticket w/o it being fixed! Customer service must think everyone is a complete idiot as they've been telling that it's a problem with the area phone cable & must be fixed or replaced. Amazingly, I'm the ONLY person that it's affecting! I have asked all around my area, no one is having a problem. Worse, every time I call they try to get me to switch to AT&T internet! They can't keep a simple landline phone going & they want me to give them MORE of my business?!
Stephanie
I live in kansas, zip code 66203. Have not had wifi since Monday morning, Sept 20th. Have tried to contact customer service with no help. Originally made an appt for a technician for Tuesday. They did not show and now the app says there is an outage. No updates since. Estimated fix time always says 29 hours..never changes.
Joe
San antonio texas 78245 7pm to now internet has been slow. They say it's an outage but don't believe
Amanda
My internet has been since yesterday called said it was fine but i try to use it and will not work.
Jeff
53143 Kenosha, WI Cell phone has no service for the last 2 days.
Trina
My internet still down after being told the outage is over but yet I still have no service, I've been without internet for 2 weeks and I'm a very very upset at&t customer.
Kristie
No internet on my prepaid for the last week. I can't even connect my att phone to a hot spot or any other wifi service.
Jay
I have been with out Internet for 5 days now. I have miss work and my kids are not able to do their online learning. And it seems no one cares when I call. I just keep getting the same excuse
Alex
30009 Alpharetta GA, internet down for 7 days now with no update
E Mvney
70814 no Internet for 4 days, no updates or anything
Jeannie
No internet service 70438. Website says it will be fixed in 24 hours. Would like to know if that is automated
Katrina Alexander
My internet been down for 4 days, this is not the first this has happened with at&t
Jonathan Duncan
No AT&T cell service in 67219 Park City.
Jeff
Baton Rouge, LA 70808/70805 Cell Service Outage.
Valerie
Cell service out 32820 Orlando
Roxanne Webb
Belle Chasse LA 70037 Internet phone TV out since 12:40am. Now 2 hours on a Sat.Why? Can't talk to anybody. Tracker services are reporting NO problems. I don't know if I should unplug the modem or leave it be. Very upsetting to be left with no info.I expect to be told what is wrong and when it will be fixed.
Selenia Carrico
My Internet And TV service has been out since 7pm Monday night. Vicksburg, Ms only has 25-30 houses affected by this outage. It’s been 22 hours and still no updates. They stated 24 hours minimum for the repairing. People work from home and the internet is source for making money.
Sharon
No phone service for 48 hours in zip 85623. No resolution from customer service.
Leanette
Down here in W. Michigan since 11am this morning. Outage reports stated restoration by 8pm, then changed to 24 hrs > :
Kevin Freels
We're small ISP and we have a town of 150 households on a gig commercial fiber that has been down since about 3:30 this morning and I finally got somebody about an hour ago who told me that this was a much larger scale issues than they thought it was at 11. Yet I keep pulling up these pages and say 18t isn't having problems. Where do they get their reporting?