Let others know about your problems with AT&T: Write comment
AT&T ranks second in the United States when it comes to providing wireless services. It has the unique distinction of being the ‘largest’ Media and Telecom Company in the world. It operates mobile networks and acts as a carrier for fixed networks too. It delivers TV services via U-Verse and uses either fiber or DSL technology for its Internet and phone services.
AT&T was the subsidiary of Bell Telephone Company, which was owned by Graham Bell, the person who invented the telephone. It was formerly known as the American Telephone and Telegraph Company. Today, AT&T has become a brand that has distinguished itself in the area of communication, broadband and mobile telephony. It is also well known for its fast networks, advertising, and video technology.
AT&T services are far-reaching and widespread. Its DIRECT TV services are available across the country while U-verse TV, digital phone services and Internet services are confined to 21 states. Its fiber network is available in 84 metros across 10 million locations. The company works hard to ensure that services are never down completely.
AT&T’s LTE roaming has extended its outreach and is now capable of connecting to LTE networks in more than 15 countries. This has been made possible because of the LTE roaming agreements it has entered into with different telecommunication operators in different countries. That’s why customers in these countries don’t face problems.
The company allows unlimited calls to countries like Mexico, Guam, Puerto Rico, and Canada. Such calls are also admissible anywhere inside the US and they don’t attract any roaming charges.
AT&T services are pretty steady and uniform but sometimes suffer from network issues caused by outages. Outages across the country figure in an outage report and are tracked as and when service issues surface. The network problems are color-coded onto a map on a real-time basis. It is possible to see the frequency of network issues in the outage report at any point in time.
Sometimes it’s possible to resolve issues using the Troubleshoot & Resolve option. However, users would have to sign into their individual AT&T accounts and they can get personalized support. Once they’re in, they just have to select the service or device with which they have a problem. Following the instructions generally helps resolve the issue.
Users use the AT&T spot app to report network issues and also provide feedback about them. They just need to indicate on a map that there is a network issue. Users can also check the network coverage in a certain area.
Network errors are an offshoot of poor internet connectivity. Users can do a few things to see if they can get things working again. Sometimes they can fix the issue by just resetting their network settings. They need to go to ‘Connections’- then network settings and get their defaults back. Switching the network off and then switching it on again sometimes solves the network issue.
Sometimes the network is down because of outdated software. In such cases, installing new updates and restarting the network should help. Use the AT&T Troubleshoot & Resolve to resolve network issues and as a last resort use customer service. Chat with tech experts to resolve your issue or contact them at 1.800.288.2020.
Charlie
Cedaredge Colorado 81413. My att internet is absolute pants. I've only had it a month and I've finally had enough of the constant disconnecting every 20 mins ...all day everyday. Starlink is getting ordered next week ...so done with this.
Emily Hutchison
I have had no internet for 3 days and yet it says there are no outages in Austin, Tx 78758. The automated voice says they are aware of the problem that was fixed May 7. Well, it’s May 9 and I still have no service. ATT, what are you doing?
J A
Phone internet not responding 97420
Brandy
Looking into another internet service because this happens a lot often My daughter is missed more than one day two days three days of school because of this internet issue specifically the Wi-Fi
Brandy
Wi-Fi has been in and out mostly out all day today and yesterday my child had to miss school because she could not connect to the internet in North Highlands California 95660
John
Att.net email out for 3 days. Tech Svc says nothing wrong with my acct, but "email is down."
John
60007
John
60007
Bossladii
Msg below..forgot to add zip. 30134. Douglasville Ga
Bossladii
Internet has been down for about 4 hrs. Called tech support they said their systems were down...but yet this and their website says no outages.
KB
27106 Winston Salem, NC - broadband has been down since yesterday afternoon (4/27). No idea when it will be back up, and nothing reported by AT&T outage map. When you login you can see outage in your area but no ETA for restore. Over 12 hours outage with no communication??? Completely unacceptable. I’m in IT - if I allowed that long of an outage I’d be out of a job.
Jean mecca
ATT is not explaining their internet outages across the country. 24hrs of no internet, no explanation. If we dont pay our bill they would be reaching out. Unfair. 90250 lawndale
Unbothered
I feel bad for anyone having to answer the phones at AT&T. I’ve been telling my roommate we need to switch, and I’m sure this will be enough push for that change. I’m disappointed in the horrendous lack of information not being provided to paying customers. Like it’s ok that you’re still gonna charge us for not being able to use an essential service.
Jonathan Stanley
Wifi not working for 2 days now. 38637 Horn Lake, MS
Michelle
I've been having problems with at&t service for over a year on and off now and I'm getting fed up... been a customer 20+ years but with the new googlefi service out gives a person the perfect opportunity too ... pretty positive I will be saying goodbye to at&t very soon ...
Lennard Sims
Internet and cable are down in Missouri City, Tx 77459
Michael Rembisz
Internet went down 10:00 in area 27103 winston salem, nc
TINA MAYA
Very odd my iPhone 11 completely shut down at 5:30 today we have not been able to turn it on and have done a hard reset, while I was at Best Buy there were two additional women in the store having the same issue with AT&T an iPhone 11 my ZIP Code is 91748 we live in Rowland Heights California
TINA MAYA
Very odd my iPhone 11 completely shut down at 5:30 today we have not been able to turn it on and have done a hard reset, while I was at Best Buy there were two additional women in the store having the same issue with AT&T an iPhone 11 my ZIP Code is 91748 we live in Rowland Heights California
Rick
Spring, Tx. 77388 Somebody is LYING.. it's either ATT.. or their outage map...typical, we're down and they won't admit it