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Frontier Communications was originally established as the Citizens Utility Company in 1935. In early 1946, a young investor from New York, Richard Rosenthal, became president of Frontier. He helped extend the company’s reach across the country and become one of the premier telecommunications providers out there.
In 2009 and 2014, Frontier purchased substantial lines from Verizon and AT&T respectively, building up a wider userbase and better coverage across several states that the two companies operate in. Frontier also went on to purchase Verizon’s fiber-optic network, which came to be known as the Frontier FiOS.
Frontier Communications currently offers broadband internet services, telephone services – both local and long-distance, PC technical support, and digital TV services to residential users and small business users across the country.
Frontier Communications was initially a provider in rural localities and small areas alone, but in recent years it has expanded to include the larger metropolitan areas. Today, Frontier operates in 29 states in the U.S. and is the eighth biggest broadband service operator in the country. With a broadband subscriber base of over 37 million, Frontier has established itself as one of the more popular DSL providers in several areas, especially Connecticut, Florida, and California.
Frontier is also fourth on the list of fiber service providers, with a userbase of over 10 million. Its copper-based service, on the other hand, is available on a smaller scale, with availability to businesses in about 7 zip codes.
Frontier Communications has come under criticism from time to time about their fluctuating internet speeds and network outages. The company has claimed to be investing in improving the network infrastructure in the areas where services go down often and they have also assured affected users of discounted rates.
The Frontier Communications help center on their website consists of a range of common problems that users face along with steps to take to fix them. In the event that the issue persists, customer support is always available on their helpline at 1-800-239-4430, or get on to a live chat from their web page.
For most internet and digital TV problems that you may face with Frontier’s services, the simplest solution is to restart the modem or set-top box. This refreshes the network and more often than not users have found that it fixed the issue.
For internet outages that are not due to a local area issue, try releasing and then renewing your IP address on the command prompt. Use the ipconfig/release or renew commands and then reboot the system. If your internet speeds are slow, some common solutions could be to clear your cache to improve load times, bringing your router closer to the device you’re using, or updating your anti-virus software to flush out any deterrents.
If your phone services are down, check if the issue is with your connection alone or an area-wide disruption. You can do this by logging on to the website and entering your area code or phone number. For individual issues, use the Automated Troubleshooting Tool on the website or visit the interactive Support Wizard for assistance.