All Cox reports of the last 24 hours

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Comments on Cox

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Bryan Avatar

Bryan
Internet still down 72756. Ufff. Get it together Cox. Your billing works great, internet not so much.

5 months ago
Suzan zomber  Avatar

Suzan zomber
I have had awful internet for at least 6 months. They sent techs out to fix it three times and its not fixed. Everything is hooked up to the intetnet and im paying for high speed and getting nothing. They will blame it on everything but their service, they lie a lot. Unfortunately i dont have much choice because century link sucks too.

5 months ago
S.hogue Avatar

S.hogue
Internet out since last night. 85042

5 months ago
Sandy Avatar

Sandy
Internet outage since 7/23 Arroyo Grande and Santiago Henderson 89014

5 months ago
Donald Marazo Avatar

Donald Marazo
Storm caused outage for four days green valley az

5 months ago
Emily McClelland Avatar

Emily McClelland
Our internet has been out in Omaha 68102 since late Friday night. Have tried restarting it, but still not working.

6 months ago
Joseph V Avatar

Joseph V
Omaha 68105 total blackout, no TV, no internet, no phone since midnight 2 nights ago

6 months ago
Joellen knapp Avatar

Joellen knapp
89107 Las Vegas NV cable TV keeps going down comes back up and goes down again.

6 months ago
Sonny Avatar

Sonny
Oklahoma City 73106 Cox Cable has been out all day. Please fix this.

6 months ago
Sarah Avatar

Sarah
Of course, no mention of the outage in Omaha Nebraska 68116 on the website or under my account. I texted a live agent and they said yes there's an outage after all and it should be repaired by 4:00 p.m. central Omaha Nebraska 68116

6 months ago
Larry Avatar

Larry
Cox Internet outage in northwest Omaha 68116. Of course, Cox website mentions nada. AVOIDING Bad PR is why Cox is NOT transparent on its website. Typical

6 months ago
Kay Avatar

Kay
Internet is down even after resetting the router and modem. In Omaha Nebraska 68116

6 months ago
Sarah Avatar

Sarah
68116 OMAHA

6 months ago
The Dude Avatar

The Dude
89149 Las Vegas The absolute worst company full of jerks and criminals. My internet keeps going out almost every day for long periods of time and guess what? If they wanna get sued hardcore for having us pay for a service they ain't providing, which is certainly ILLEGAL, then I am up for it because the lockdown screwed me out of a livelihood and I can use some lawsuit money!!! F these chumps!!!!!!!

7 months ago
COX suckscox Avatar

COX suckscox
85701 Tucson Shitty service all the time and now out completely! There's a reason they're called COX!

7 months ago
OWEN S ROBBINS Avatar

OWEN S ROBBINS
Internet down in Scottsdale, AZ 85254

7 months ago
Lisa Wicks Avatar

Lisa Wicks
I typed the wrong zip code.. It’s 85022

7 months ago
Lisa Wicks Avatar

Lisa Wicks
Internet started going out yesterday afternoon and it’s still sketchy this morning… Phoenix, AZ 85023

7 months ago
Stephen Avatar

Stephen
Sporadic everyday this entire week.

7 months ago
J Webster Avatar

J Webster
Internet service sucks

7 months ago

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About Cox

Cox Communications, a subsidiary of Cox Enterprises, is a cable TV, home automation and telecommunication service provider in the U.S. The company is an old-timer, established way back in the year 1964 under the name of Cox Broadcasting Company. In early 1993, Cox Communications was the first cable provider to introduce telecommunication services to business users. Cox was also the pioneer cable company to provide phone services to users from the year 1997.

Cox Communications became a ‘green’ company when its Alternative Energy Program in 2011 resulted in the successful installation of two fuel cells at their headquarters. The fuel cells generate sufficient power onsite that its dependence on the local power grid went down by a significant amount. The same year, Cox also ventured into the home security business under the brand Cox Home Security.

Cox Communications currently provides Cable TV, High-Speed Internet, Digital Telephone, Home Security, and Business Services such as voice, data, and video.

Regional availability

Cox Communications has a television service userbase of over 6.2 million, making it the third-biggest cable TV provider. It is also seventh on the telephone carrier list, with over 3.2 million subscribers of their digital telephone service.

Cox Communications provides internet services in 18 U.S. states including California, Virginia, and Arizona. Cable internet from Cox is available to about 21.1 million users. Along with cable, Cox also provides fiber networks to business users in more than 1000 zip codes. Additionally, Cox Communications has set up Wi-Fi hotspots all across their network, which is easily accessible to Cox customers on-the-go.

Errors / network problems

The Cox website has a detailed Education Center that lists out common errors that you may face along with ways to rectify them.

The maximum number of network issues occur on Cox’s internet service at a whopping 92%. Most of the time it happens due to an area-wide outage, leaving you no other option than to contact customer support and wait for it to be fixed. In such instances, Cox offers a notification service that you can subscribe to, which drops a message when service is restored. TV services, at 6%, rarely face issues, and are more often than not rectified by troubleshooting it yourself.

Troubleshoot yourself

In several cases of issues with the Cox Internet services, you can fix the problems yourself by simply turning off and turning on the router or modem. Some devices even come with a reset button, which should fix many common errors. The first thing to do, however, is to check that the Cox service itself isn’t down. There are numerous websites like DownDetector that report such issues with services.

For issues with the Cox TV service such as a blue or black screen, or fuzzy visuals, a loose cable is the most likely problem. Check all the cables running into the set-top box or cable box and make sure they are latched on tight.

If your Cox home phone line is down, it’s more likely that the issue is connected to a larger outage at Cox’s end. As a last resort, you can reach out to Cox at 1-800-234-3993 or simply tweet them on their Twitter handle @CoxHelp.

Live outage map
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Outage history

Reported outages on 21.01.2022:
There were a total of 9 outages at Cox. The most frequently affected cities were: Los Angeles, Ashburn, Dallas
Reported outages on 20.01.2022:
There were a total of 7 outages at Cox. The most frequently affected cities were: Chicago, Los Angeles, Ashburn
Reported outages on 19.01.2022:
There were a total of 13 outages at Cox. The most frequently affected cities were: Miami, Los Angeles, Chicago
Reported outages on 18.01.2022:
There were a total of 13 outages at Cox. The most frequently affected cities were: Los Angeles, Miami, Dallas, Seattle, Newark
Reported outages on 17.01.2022:
There were a total of 2 outages at Cox. The most frequently affected cities were: Los Angeles, Newark
Reported outages on 16.01.2022:
There were a total of 3 outages at Cox. The most frequently affected cities were: Dallas, Chicago
Reported outages on 15.01.2022:
There were a total of 12 outages at Cox. The most frequently affected cities were: Los Angeles, Newark, San Carlos, Chicago