All Cox reports of the last 24 hours

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Comments on Cox

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Richard Moore 8 months ago
day 5 no TV , have internet PHOenix 85048

Richard Moore 8 months ago
now day 5 with TV, have internet 85048

Mark 8 months ago
All thanks to @guardian_002 on telegram for helping fix mine they're highly recommended

Lizette 9 months ago
89146 Las Vegas Internet has been going down like clockwork at 2pm PST and not working until 10-11pm. This has been happening on/off for a while now but since Jun 30th it's been more steadily. It's disgusting what they charge and you can't even get the service you're paying an arm and a leg for.

Casey Harris Sr 9 months ago
85027 Phoenix and 85308 Glendale

Randolph 9 months ago
85050 Phoenix. Update: Cox is working now. Happy I can go back to watching my Fishing Show. If any Cox Internet employees are reading this, Please don’t shut off the internet in Phoenix again!!

Randolph Roodigan 9 months ago
85050 Phoenix. Cox internet down, checked my Cox app and it said it won’t be fixed until 4:13am July 7th. Very frustrating! Can’t watch my fishing show now!

Quinn Robidoux 9 months ago
85045 Phoenix, Internet has been down for the last 20 hours. Cox just removed their estimated fix time, would like more information.

HatesCoxbutNoChoice 9 months ago
https://newsroom.cox.com/leadership-team Maybe if we email each Executive at Cox, something will happen. :)

Elvira 9 months ago
Tempe 85283 On off on off on off how can a company like COX stay in business with such a terrible Internet like this

Gene 9 months ago
Cox internet and TV mostly out since before 0800 in 89143. Two people work from home and it isn't happening today. I signed up for text updates and the claim intermittent outages until 12:09. Not acceptable.

GMa 9 months ago
85207 Mesa On/off On/off On/off Shall I continue??????????????????????

Gordon 10 months ago
85283 Tempe Every day 2 pm to 6 pm service is so pathetic on off, on off, on off. Cox can't handle peak traffic.

Shannon Snyder 11 months ago
Cox internet went out exactly at midnight has been out for an hour happened last week for two hours 66502 Kansas time for new service

Elizabeth 11 months ago
No service for 3 days, 85310????

Beth 11 months ago
Cox has been down for the past hour. This happens much too often. I am in va. Beach.

Ugh cox 1 year ago
No internet in 2 days 85021 phoenix

Sandra 1 year ago
No internet from Cox since 7AM this morning Glendale 85304

Tony K 1 year ago
No internet for about the past 6 -7 hours in Residential division of "Western Estates" in Gilbert, Arizona 85233.

Jennifer R 1 year ago
85043 outage in Phoenix and Laveen area, Fox wasn’t helpful and basically just told me to wait it out

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About Cox

Cox Communications, a subsidiary of Cox Enterprises, is a cable TV, home automation and telecommunication service provider in the U.S. The company is an old-timer, established way back in the year 1964 under the name of Cox Broadcasting Company. In early 1993, Cox Communications was the first cable provider to introduce telecommunication services to business users. Cox was also the pioneer cable company to provide phone services to users from the year 1997.

Cox Communications became a ‘green’ company when its Alternative Energy Program in 2011 resulted in the successful installation of two fuel cells at their headquarters. The fuel cells generate sufficient power onsite that its dependence on the local power grid went down by a significant amount. The same year, Cox also ventured into the home security business under the brand Cox Home Security.

Cox Communications currently provides Cable TV, High-Speed Internet, Digital Telephone, Home Security, and Business Services such as voice, data, and video.

Regional availability

Cox Communications has a television service userbase of over 6.2 million, making it the third-biggest cable TV provider. It is also seventh on the telephone carrier list, with over 3.2 million subscribers of their digital telephone service.

Cox Communications provides internet services in 18 U.S. states including California, Virginia, and Arizona. Cable internet from Cox is available to about 21.1 million users. Along with cable, Cox also provides fiber networks to business users in more than 1000 zip codes. Additionally, Cox Communications has set up Wi-Fi hotspots all across their network, which is easily accessible to Cox customers on-the-go.

Errors / network problems

The Cox website has a detailed Education Center that lists out common errors that you may face along with ways to rectify them.

The maximum number of network issues occur on Cox’s internet service at a whopping 92%. Most of the time it happens due to an area-wide outage, leaving you no other option than to contact customer support and wait for it to be fixed. In such instances, Cox offers a notification service that you can subscribe to, which drops a message when service is restored. TV services, at 6%, rarely face issues, and are more often than not rectified by troubleshooting it yourself.

Troubleshoot yourself

In several cases of issues with the Cox Internet services, you can fix the problems yourself by simply turning off and turning on the router or modem. Some devices even come with a reset button, which should fix many common errors. The first thing to do, however, is to check that the Cox service itself isn’t down. There are numerous websites like DownDetector that report such issues with services.

For issues with the Cox TV service such as a blue or black screen, or fuzzy visuals, a loose cable is the most likely problem. Check all the cables running into the set-top box or cable box and make sure they are latched on tight.

If your Cox home phone line is down, it’s more likely that the issue is connected to a larger outage at Cox’s end. As a last resort, you can reach out to Cox at 1-800-234-3993 or simply tweet them on their Twitter handle @CoxHelp.

Live outage map

Outage history

Reported outages on 13.04.2024:
There were a total of 2 outages at Cox. The most frequently affected cities were:
Reported outages on 12.04.2024:
There were a total of 2 outages at Cox. The most frequently affected cities were: Phoenix, Oklahoma City
Reported outages on 11.04.2024:
There were a total of 2 outages at Cox. The most frequently affected cities were: New York
Reported outages on 10.04.2024:
There were a total of 4 outages at Cox. The most frequently affected cities were: Oklahoma City, Los Angeles
Reported outages on 09.04.2024:
There were a total of 2 outages at Cox. The most frequently affected cities were: San Diego
Reported outages on 07.04.2024:
There were a total of 2 outages at Cox. The most frequently affected cities were: Baltimore, Glastonbury

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