Common problems are:
Affected cities:
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About Cox
Cox Communications, a subsidiary of Cox Enterprises, is a cable TV, home automation and telecommunication service provider in the U.S. The company is an old-timer, established way back in the year 1964 under the name of Cox Broadcasting Company. In early 1993, Cox Communications was the first cable provider to introduce telecommunication services to business users. Cox was also the pioneer cable company to provide phone services to users from the year 1997.
Cox Communications became a ‘green’ company when its Alternative Energy Program in 2011 resulted in the successful installation of two fuel cells at their headquarters. The fuel cells generate sufficient power onsite that its dependence on the local power grid went down by a significant amount. The same year, Cox also ventured into the home security business under the brand Cox Home Security.
Cox Communications currently provides Cable TV, High-Speed Internet, Digital Telephone, Home Security, and Business Services such as voice, data, and video.
Regional availability
Cox Communications has a television service userbase of over 6.2 million, making it the third-biggest cable TV provider. It is also seventh on the telephone carrier list, with over 3.2 million subscribers of their digital telephone service.
Cox Communications provides internet services in 18 U.S. states including California, Virginia, and Arizona. Cable internet from Cox is available to about 21.1 million users. Along with cable, Cox also provides fiber networks to business users in more than 1000 zip codes. Additionally, Cox Communications has set up Wi-Fi hotspots all across their network, which is easily accessible to Cox customers on-the-go.
Errors / network problems
The Cox website has a detailed Education Center that lists out common errors that you may face along with ways to rectify them.
The maximum number of network issues occur on Cox’s internet service at a whopping 92%. Most of the time it happens due to an area-wide outage, leaving you no other option than to contact customer support and wait for it to be fixed. In such instances, Cox offers a notification service that you can subscribe to, which drops a message when service is restored. TV services, at 6%, rarely face issues, and are more often than not rectified by troubleshooting it yourself.
Troubleshoot yourself
In several cases of issues with the Cox Internet services, you can fix the problems yourself by simply turning off and turning on the router or modem. Some devices even come with a reset button, which should fix many common errors. The first thing to do, however, is to check that the Cox service itself isn’t down. There are numerous websites like DownDetector that report such issues with services.
For issues with the Cox TV service such as a blue or black screen, or fuzzy visuals, a loose cable is the most likely problem. Check all the cables running into the set-top box or cable box and make sure they are latched on tight.
If your Cox home phone line is down, it’s more likely that the issue is connected to a larger outage at Cox’s end. As a last resort, you can reach out to Cox at 1-800-234-3993 or simply tweet them on their Twitter handle @CoxHelp.
Jennifer R 1 year ago
85043 outage in Phoenix and Laveen area, Fox wasn’t helpful and basically just told me to wait it out
Kelli 1 year ago
92040 internet outage for 1 hr already ... estimated 3 more hours outage.
. 1 year ago
32607, Gainesville, FL Internet has been going and in and out for days not - often at long lengths of time for no reason.
Bill 1 year ago
92071 Santee Cox internet and phone is down AGAIN!
Sandy 1 year ago
Ft Walton Beach 32548 I have had constant outages since jan. Tech comes out says there is no problem, the latest tech switched out a connector. That worked about as long as it took him to get out of my driveway. Normally they swap out my modem that works for maybe 2 weeks. Im tired of no net. We have no other provider besides satelitte and on the beach with the winds i dont see how that would be much better. Any suggestions!
Sandy 1 year ago
Ft Walton Beach 32548 I have had constant outages since jan. Tech comes out says there is no problem, the latest tech switched out a connector. That worked about as long as it took him to get out of my driveway. Normally they swap out my modem that works for maybe 2 weeks. Im tired of no net. We have no other provider besides satelitte and on the beach with the winds i dont see how that would be much better. Any suggestions!
Fred 1 year ago
I got similar issues and support service did nothing about it, so I was recommended to contact #POULSEN1296 on Instagram he successfully fixed my COX services in less than an hour, I suggest you contact him
Fred 1 year ago
I got similar issues and support service did nothing about it, so I was recommended to contact #POULSEN1296 on Instagram he successfully fixed my COX services in less than an hour, I suggest you contact him
Barbara 1 year ago
Gainesville Fl 32605. Every day lose internet 6 or more times a day. I an filing a complaint with FCC cause Cox does not care. When you work from home you lose $ is Cox going to give me a discount? Technicians are useless.
Customer Rage 2 years ago
After multiple issues with the Internet over the weekend in 24014 they decided they would have unscheduled maintenance to improve services and then magically three hours after my estimated return of service time there is an outage that is going to take five hours to fix. What is the point, Cox??? Just get out of the way for better infrastructure and technology!
Dwayne D 2 years ago
Total blackout. Internet and TV are completely out. This happens way too often. Horrible service.
Lee 2 years ago
72703, Fayetteville, AR - Internet outage since 2:30 AM on 3/30. Nearly 48 hours of outage since the Springdale EF3 tornado. Up to this point, Cox has provided no timetable for repair.
TLj 2 years ago
91977 Spring Valley, CA Ildica Way and Ildica- Cox went out at 3amTuesday 3/29/22 and it's 10:30 Thursday 3/31/22. The Cable, Internet, Phone, and Home life Security is all out!!!! There is NO RESPOND at Cox on why, just a recording stating their Technicians are working on it.. For over 30 hours
Eileen 2 years ago
89081 North Las Vegas Phone down for 5 days, Cox cannot even give a timeframe of when it will be fixed. Not too much competition which is why they don't care about their customers. Incompetent company!
Elizabeth 2 years ago
Cox is down again... 5 night straight in Mesa, AZ
Melanie Melissa Jones 2 years ago
Cox internet down-89084. No response on text chat.. tinged out and UPDATE says no outage in my area
Candace DeLaura 2 years ago
My internet is down at 2365 Mundare Dr., Henderson NV 89002
Darlyne Schneider 2 years ago
Internet down since 3/18/22in 85035.No ETA on restored service.
Anne 2 years ago
22180 - Merrifield, VA, I talked to a live agent and they said that it was my own router that had issues. Minutes later I log into cox.com and there’s a network outage. This occurred 3 times over the last 24 hours and it’s still not resolved. Upload speed is less than 1MB before each network outage.
Dave 2 years ago
22079 - Lorton VA. Internet went down on Monday just as the snow started. Still down at this time and no ETA on when we will get it back, just that we are working on it. Our entire business park is basically shut down due to lousy service which has always been a trademark of COX, unfortunately we cannot get Verizon or any other service or we would switch in a second. This is killing our remote people who cannot VPN into the server to get any work done.