Let others know about your problems with AT&T: Write comment
AT&T ranks second in the United States when it comes to providing wireless services. It has the unique distinction of being the ‘largest’ Media and Telecom Company in the world. It operates mobile networks and acts as a carrier for fixed networks too. It delivers TV services via U-Verse and uses either fiber or DSL technology for its Internet and phone services.
AT&T was the subsidiary of Bell Telephone Company, which was owned by Graham Bell, the person who invented the telephone. It was formerly known as the American Telephone and Telegraph Company. Today, AT&T has become a brand that has distinguished itself in the area of communication, broadband and mobile telephony. It is also well known for its fast networks, advertising, and video technology.
AT&T services are far-reaching and widespread. Its DIRECT TV services are available across the country while U-verse TV, digital phone services and Internet services are confined to 21 states. Its fiber network is available in 84 metros across 10 million locations. The company works hard to ensure that services are never down completely.
AT&T’s LTE roaming has extended its outreach and is now capable of connecting to LTE networks in more than 15 countries. This has been made possible because of the LTE roaming agreements it has entered into with different telecommunication operators in different countries. That’s why customers in these countries don’t face problems.
The company allows unlimited calls to countries like Mexico, Guam, Puerto Rico, and Canada. Such calls are also admissible anywhere inside the US and they don’t attract any roaming charges.
AT&T services are pretty steady and uniform but sometimes suffer from network issues caused by outages. Outages across the country figure in an outage report and are tracked as and when service issues surface. The network problems are color-coded onto a map on a real-time basis. It is possible to see the frequency of network issues in the outage report at any point in time.
Sometimes it’s possible to resolve issues using the Troubleshoot & Resolve option. However, users would have to sign into their individual AT&T accounts and they can get personalized support. Once they’re in, they just have to select the service or device with which they have a problem. Following the instructions generally helps resolve the issue.
Users use the AT&T spot app to report network issues and also provide feedback about them. They just need to indicate on a map that there is a network issue. Users can also check the network coverage in a certain area.
Network errors are an offshoot of poor internet connectivity. Users can do a few things to see if they can get things working again. Sometimes they can fix the issue by just resetting their network settings. They need to go to ‘Connections’- then network settings and get their defaults back. Switching the network off and then switching it on again sometimes solves the network issue.
Sometimes the network is down because of outdated software. In such cases, installing new updates and restarting the network should help. Use the AT&T Troubleshoot & Resolve to resolve network issues and as a last resort use customer service. Chat with tech experts to resolve your issue or contact them at 1.800.288.2020.
Erin
No cell reception for the last hour; zip code 30084
Erin
No cell reception for the last hour.
Pat c
I haven't had any internet service for a week now 32754
Diana
I too have NO SERVICE near intersection of Hwy 50 and Hwy 9 located west of Canon City Colorado
Randy
NO SERVICE from tower 10 west of Canon City CO
Jeanette Mares
Lake City, FL called yesterday because I haven't had internet for more than a week. Rep tells me it should be fixed by 5pm today. It's not and there are no apparent outages in my area.
Jeremy
77356 - Montgomery, TX has an outage in the northern part of the area (FM 1097)
Rahul
ATT Fiber internet out in Plano 75024 at around1PM
Deb
Joplin 64801 Wifi cutting in and out every couple of minutes and it's something that happens day and night. Resets don't help. A new router didn't help. Updates didn't help. Once contract is up AT& T is gone.
Charlie
Cedaredge Colorado 81413. My att internet is absolute pants. I've only had it a month and I've finally had enough of the constant disconnecting every 20 mins ...all day everyday. Starlink is getting ordered next week ...so done with this.
Emily Hutchison
I have had no internet for 3 days and yet it says there are no outages in Austin, Tx 78758. The automated voice says they are aware of the problem that was fixed May 7. Well, it’s May 9 and I still have no service. ATT, what are you doing?
J A
Phone internet not responding 97420
Brandy
Looking into another internet service because this happens a lot often My daughter is missed more than one day two days three days of school because of this internet issue specifically the Wi-Fi
Brandy
Wi-Fi has been in and out mostly out all day today and yesterday my child had to miss school because she could not connect to the internet in North Highlands California 95660
John
Att.net email out for 3 days. Tech Svc says nothing wrong with my acct, but "email is down."
John
60007
John
60007
Bossladii
Msg below..forgot to add zip. 30134. Douglasville Ga
Bossladii
Internet has been down for about 4 hrs. Called tech support they said their systems were down...but yet this and their website says no outages.
KB
27106 Winston Salem, NC - broadband has been down since yesterday afternoon (4/27). No idea when it will be back up, and nothing reported by AT&T outage map. When you login you can see outage in your area but no ETA for restore. Over 12 hours outage with no communication??? Completely unacceptable. I’m in IT - if I allowed that long of an outage I’d be out of a job.