All T-Mobile reports of the last 24 hours

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Tim Avatar

Tim
1 bar. Intermittent voice, no data/internet. Portland 78374

2 weeks ago
Rubin Cohen Avatar

Rubin Cohen
No service at all [no phone, no texting] in 13078, Syracuse NY as of 1400 Sunday Nov 7

2 weeks ago
joseph chambers Avatar

joseph chambers
Tmobiles internet seems to be getting less reliable every month.

3 weeks ago
William Wood Avatar

William Wood
37128 Murfreesboro, Tn Home internet service. Internet is down

4 weeks ago
Jim Ryan Avatar

Jim Ryan
I am without home internet service for going on four hours now. You can't work from home if your service is down. Now, about phone service... New phone. 5G continuously goes down. I am ¼ mile from the tower! Have to toggle between LTE 3G and even 2G • Every • Single • Day -- at least 1 dozen times. They convinced me the issue was with my phone. Upgraded to a new device. Same issues. Then I'm informed that the towers "closest to my location" are undergoing repair/upgrading and to be patient.. It could take several weeks. By the way.. a telephone or in-store representative is the "public face" of every product supplier or service organization. After numerous complaints on one occasion, I was told by a not-so-proficient-in-english halting, East Asian rep (reading from a script) that this was "my" problem, not the company's. That same day, I waited at the counter in a T-Mobile store while the in-person rep finished his personal call, peppered with several inclusions of the word "fuck". As I explained my issue with what I was told prior was a faulty handset, he replied "look, bro'.. I only work here." WTF???? In frustration, I said that maybe I should go back to AT&T. He impatiently looked me in the eye and said "maybe you should." I'm wheelchair bound and without a car. After my AT&T store relocated, I went with T-Mobile, as their store is across the street from my residence. The convenience isn't worth the frustration. I'd rather take public transportation as my needs require. Let me say this.. I would be willing to bear with the outage issues if I were treated with consideration and respect by fully informed store salespersons and knowledgeable, intelligible telephone representatives. As you might discern, yes, I'm pissed off! Souderton, PA 18964

4 weeks ago
Louis Fontana Avatar

Louis Fontana
My boost t mobile cellphone service stopped on Sunday in the middle of a text , they sent me a new sim card I go yesterday still no service , this has to do with these companies merging and having the proper service ready in certain areas I think and In the meantime there bull shitting us , I don't have a phone for 6 days now , how do they know I don't need my phone to make a living? they don't care is the problem

2 months ago
Louis Fontana Avatar

Louis Fontana
My boost t mobile cellphone service stopped on Sunday in the middle of a text , they sent me a new sim card I go yesterday still no service , this has to do with these companies merging and having the proper service ready in certain areas I think and In the meantime there bull shitting us , I don't have a phone for 6 days now , how do they know I don't need my phone to make a living? they don't care is the problem

2 months ago
Bryce Avatar

Bryce
The service is really shitty I can’t believe I even signed up with T-Mobile. Everyone around me has perfect signal and gets super fast data meanwhile I have trouble just opening up my safari to google something. It took me almost 5 mins just to get to this page and leave this comment. I hate T-Mobile and I hate it’s stupid ass service. Fix your shit T-Mobile. I pay way to much to be lagging this damn hard. Cannot wait to switch to AT&T. Im done with this shit. Johnson City KS 67855

2 months ago
Laura Ranson Avatar

Laura Ranson
T-Mobile is literally the worst. I have never had so many network and hacking issues as I have since I changed over to them. Surprise surprise the network is down again. I NEVER thought I would say this but I cannot wait to go to AT&T.

3 months ago
Susan Good Avatar

Susan Good
Northeast TX 75448 - complete black-out - towers all around me believe it or not out here in the country, NO T-Mobile service between Commerce and Paris, TX.

3 months ago
P Avatar

P
Getting an error message saying caller blocking is active yet it isn't and unable to send or receive text messages

3 months ago
Craig smith Avatar

Craig smith
Home internet is maxed out at 0.79 maps on Phone and router boxes. We live less than 1/2 mile from the nearest tower. This is day 3. WTH??!?!?? LEXINGTON TN 38351

3 months ago
Kenneth McDonald Avatar

Kenneth McDonald
My home internet has been out since 7-24 -2021 I have talked with 5 different persons and still no solution to the problem, Sylacauga 35150

3 months ago
christopher kemmerling Avatar

christopher kemmerling
not receiving any service in columbus oh, near columbus international airport 43219

3 months ago
Dissatisfied customer Avatar

Dissatisfied customer
T mobile is a piece of shit...internet keeps going out and can't even text the past few days when it's worked fine all along...get your crap straight or you gonna lose alot of customers

4 months ago
George skoken Avatar

George skoken
I live in Yakima WA and my 5g internet service keeps goin out and cannot get online till it reappears and a few min. Later it connects. Id like to kniw why

4 months ago
Dan Berryhad Avatar

Dan Berryhad
Had good service little over a year.last couple days service up and down or non exictant almost no app service whats problem.64484 rushville mo.

4 months ago
Dan Berry Avatar

Dan Berry
64484 rushville mo.

4 months ago
Mark L. Clark Avatar

Mark L. Clark
Sporadic service for 2 weeks now. Tech support says my area is undergoing upgrades and would be fixed by June 18th. Called support again on the 22nd and was told July 7th. The tower I rely on has been on and of dozens of times per day and is unacceptable.

4 months ago
Easter Taylor Avatar

Easter Taylor
I have had issues since January. Constantly do not have data/internet. Have to shut down phone and restart throughout the day. Everytime I call in. Here the same thing. Working on towers. One more week. Tired of being offline so many times a day. So time to do the switch to another phone service. Colorado Springs 80907

5 months ago

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About T-Mobile

T-Mobile US, Inc. aka T-Mobile figures high on the wireless network operator ladder in the United States. A subsidiary of Deutsche Telekom AG, it provides wireless communications, data services, voice and messaging. More than 81 million subscribers benefit from its services. The company also sells accessories and its devices manufactured under the T-Mobile brand.

The operator is headquartered in the Seattle metropolitan area in Bellevue, Washington. T-Mobile began its innings in 1994 and has been steadily increasing its coverage area. However, it still ranks third after the two biggies- Verizon and AT&T.

T-Mobile and Sprint seem all set to enter into a partnership deal. Though this combination is unlikely to make T-Mobile rank any higher, it will become a bigger competitor.

Regional Availability

The MetroPCS and T-Mobile brand provides services to Puerto Rico, the United States, and the US Virgin Islands. Also, many virtual network operators use T-Mobile as their host network. The company’s low-band LTE network operates across Central and Northern US. As a result, areas such as Northern Michigan, Minnesota, the Dakotas, Missouri, Montana, New Mexico and more are likely to be covered by the T-Mobile network.

To cater to the rural cities and towns that were not initially covered, T-Mobile has introduced its 600MHz or band 71 network. The fact that the company has data centers, switch centers, macro towers and distributed antenna systems across the country makes it easy for T-Mobile to have a presence.

T-Mobile is planning to extend the capability of its 5G network across the US by 2020. By that time, it aims to have in place a “nation-wide standards-based” network. Currently, the company is testing 5G service in Manhattan.

T-Mobile’s partnership with other US carriers helps customers in certain areas of the country avail data-roaming on partner networks.

Error codes/network problems

While connecting to the T-Mobile network, many connection manager errors can be displayed. This is likely to happen whenever there is a low signal, the modem reports an error or you’re outside T-Mobile coverage. Multiple connections to the same network may also throw up errors.

If you are experiencing an outage then make sure to report it. Check the outage report to see the nature and extent of the outage. Keep updating yourself with the status of the outage if any.

However, if your phone settings are okay, you’re covered by T-Mobile’s service and there is no outage and you still have problems, then you can do a little troubleshooting. However, if all else fails, contact T-Mobile customer service.

Troubleshooting yourself

In general, check whether Airplane mode is off and network mode is set to auto. Turn data roaming on. Switch the device off, wait for a while and turn it on once again. Ensure that the SIM card is securely placed, check for updates and reset all network settings.

Resolve low signal issues by restarting and re-connecting the computer. In the case of the mobile internet issues, uninstall and reinstall the connection manager.

If your network is still down, there’s no mobile Internet, no cell reception and you’re unable to resolve the issue, then do contact T-Mobile customer service. Dial 611 from a T-Mobile phone or call 1-877-746-0909.

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Outage history

Reported outages on 27.11.2021:
There were a total of 4 outages at T-Mobile. The most frequently affected cities were: Ashburn, Los Angeles
Reported outages on 26.11.2021:
There were a total of 2 outages at T-Mobile. The most frequently affected cities were: Ashburn
Reported outages on 25.11.2021:
There were a total of 2 outages at T-Mobile. The most frequently affected cities were: Chicago
Reported outages on 24.11.2021:
There were a total of 4 outages at T-Mobile. The most frequently affected cities were: Fairview, Chicago, Ashburn
Reported outages on 23.11.2021:
There were a total of 2 outages at T-Mobile. The most frequently affected cities were: Roy, Glendale Heights
Reported outages on 22.11.2021:
There were a total of 3 outages at T-Mobile. The most frequently affected cities were:
Reported outages on 21.11.2021:
There were a total of 1 outages at T-Mobile. The most frequently affected cities were: