T-Mobile Outages

J.B. 6 months ago
MESSAGE TO METRO BY T-MOBILE: There has been an outage in fort Myers since yesterday. I reach out to metro parent company because they don't seem to be fixing anything. Metro tells me there is a known outage in fort Myers at local site. But they aren't doing anything about it. All they tell me is sorry for the inconvenience. All they seem to want to do is raise tickets but not actually address the actual issues. I've tried and they simply dismiss me. I've been called crazy and told I'm making everything up. They know there is issues but do nothing to fix it. It is now OVER 24 HOURS since the disruption happened here in 33916... I don't think I can take anymore of their BS. They also flat out refuse to compensate me for the outage. They basically told me I had perfect connection and had no issues. Despite acknowledging there was an outage yesterday, their higher ups marked the tickets I made as FIXED even tho they did not to fix it and I had evidence of no fixes. I reported 6 times and each time they dismissed my claim. They accused me of making it up to obtain a credit . That's messed up. This degraded service is due to lack of proper regular maintenance and damages due as far back as HURRICANE IAN back in September 2022... Back then I tried to warn them, they ignored me. I noticed intermittent signal issues back in end of 2022 & reported them again they were more interested in making tickets than actually addressing the root problem. AND YET TMOBILE acknowledged a HUGE OUTAGE in 33916 ... The tower off of DR. MARTIN LUTHER KING BLVD in fort Myers went out TUESDAY and on and off Wednesday. The Metro by T-Mobile customer service tried to blame it on a System network update... That was a cover up... There was no update... Instead T-MOBILE did a diagnostic and found the outage on the tower mentioned before. THATS EXACTLY WHERE THE PROBLEMS SOURCE IS and has been for last 48 hours. But Metro reps deny any outage is happening and their HIGHER TECHNICAL STAFF claim IT WAS FIXED WEDNESDAY THE 10TH. NO FIXES HAVE HAPPENED but now T-Mobile apparently is working on it themselves and hopefully will solve the problems. THE ISSUE IS CAUSED BY DEGRADED EQUIPMENT admitted by T-Mobile that was never properly maintained on a regular basis and left to rot and degrade in the elements and weather. It's congested now because of the repairs happening. No timeline was given on how long it will be to get fixed. But ARE THEY REALLY FIXING ANYTHING? WE WILL SEE! GOOD LUCK FORT MYERS... BE PREPARED FOR A LONG OUTAGE. and they WILL NOT CREDIT ANYONE for the outages. They claim it's not in their policy since 2022.

nyla 10 months ago
70544 jeanerette, La When will the service be up again it been down since yesterday last night and i paid my bill, i cant get no texts or call

Arvin 11 months ago
T-Mobile 'manages' the physical network I use, Google Fi. I have not been able to send or receive MMS or Group Texts. Google's Tier 2 tech support informs me that there has been a known issue in the Port Angeles, WA area since 10/28. Today it 11/20, that's 3 weeks with a known problem that has not been addressed. Definitely enough time to find replacement equipment and have it shipped... Where's Jeff Bezos or Elon Musk when you need them?

My 1 year ago
I paid my bill today and usually my phone reactivates and everything fine I tried to turn off the cellular data and everything above nothing works I even reset my phone I assume there is an outage but it’s not getting fixed or talked about

Diane 1 year ago
32405 panama city - no internet today 9/27 for hours now, and wifi was out for days while I was out of town not being able to access my cameras or.thermostat

Joseph Greenwood 1 year ago
No internet service from Tmobile again. Total outage.

Sean 1 year ago
Home internet not working Gulfport 39501

Yankee Doodle 1 year ago
T-Mobile Server Down or Having Idssues, Not Being Able To Pay !!!!!

Marvin 1 year ago
No service whatsoever in Monterrey Nuevo León Mexico

J.W 1 year ago
No outgoing calls in Pensacola, Florida/ 32534

Jacquline Williams 1 year ago
Highland Park, MI 48203 A thunderstorm last night knocked T-Mobile offline at around 11:15 pm EDT. Bars range from no bars, 2G!, 4G!, to 5G! with occasional hits of actual 5G. No Home internet and reaching out to T-Mobile last night at around midnight to report the apparent outage resulted in them wanting to troubleshoot, rather than listen to me about a possible outage. Despite the fact that the CS reps kept telling me to move because "the signal was bad on my end," IDK who's running the switch at T-Mobile but the CS is in the crapper.

Stan Woolstenhulme 1 year ago
Only one or two bars which is playing havoc on the home Wi-Fi signal strength in Hyrum Utah 84319. Typically have 5 bars.

Shawn Hill 1 year ago
No Service, Standardsville, VA Middle River area. Out since Friday.

James 1 year ago
Reach out to @guardian on telegram if you're having any problem I just got mine fixed

Tae 1 year ago
No home internet or cell service in north Las Vegas for 2 days

Greg 1 year ago
Cell towers on al Highway 24 in the belgreen, Alabama area zip 35653 are not putting out service for metro and tmobile home internet since lastnight around 10pm

Sheila Cowles 1 year ago
Phone has no service. Albany Vermont 05820.

Andrea 1 year ago
Tmobile service off and on all day for two weeks now. Bad call reception and dropping, internet service terrible . 31324 Richmond Hill

Patricio 1 year ago
No mobile internet or signal in Mesa, Az 85208

Ken 1 year ago
No internet in Pittsburgh or it works but very slow.

John 1 year ago
Very slow internet in Pittsburgh

Ba 1 year ago
Paintsville, Ky 41240 no tower info to select. Tower signals disappeared.

Stephen Dawkins 1 year ago
Tower down fiber optic problem. Switched to alternative tower no help Acworth ga. 30102

Angus Podgorny 1 year ago
5G constantly crashing. 55123 Eagan

DJ 1 year ago
No mobile internet in Elyria Ohio zip 44035 since yesterday

Laura 1 year ago
Zero service for past 4 days in Albany, LA 70711

Amanda Mangino 1 year ago
16160 still no internet since Monday!!

Amanda Mangino 1 year ago
Wampum pa 16101 has been out for 36hrs so far.

Jason 1 year ago
32501 Service is down 100% Will not make or receive ANY calls or text. Phone is essetially a useless brick. Get the towers working , stop playing games already. Some people use their phones for work only and need to have them functioning.

Jim 1 year ago
Cannot send pictures in texts. Phone calls drop in 90 seconds Fountain Valley 92647

Eazy 1 year ago
Beckley, WV Qlink SIM full bars calling and texting Yes Internet No

Taylor 1 year ago
Down in Lynnwood with Twitter reporting that users across the state are affected

Rick Clow 1 year ago
No service what so ever here in Everett, Wa 3/30/23 4:55am

Matthew 1 year ago
Down in Edmonds, both 5G at home and Cell. Lucky I just switched and still have my VZW 5g at home still!

Vince Bell 1 year ago
Problems with T-Mobile home internet. Up and down, very slow speeds, or no service at all.

Jesse Croft 1 year ago
Been having issues for over 2 weeks now at home and surrounding area 37874

Paul 1 year ago
Seems to be the Trezvant tower with all the problems

Paul 1 year ago
T-mobile down in west tennessee 2/16/23

Ronnie T 1 year ago
Everything has been down for over 24 hrs, but aside from that, service has been crappy for awhile now. This is crazy, seriously...nationwide?? Get it together, T-Mobile!! Laredo, TX-78045

tevin 1 year ago
Still no connection SMH Memphis,TN 38125