All T-Mobile reports of the last 24 hours

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Comments on T-Mobile

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J.B. 2 days ago
MESSAGE TO METRO BY T-MOBILE: There has been an outage in fort Myers since yesterday. I reach out to metro parent company because they don't seem to be fixing anything. Metro tells me there is a known outage in fort Myers at local site. But they aren't doing anything about it. All they tell me is sorry for the inconvenience. All they seem to want to do is raise tickets but not actually address the actual issues. I've tried and they simply dismiss me. I've been called crazy and told I'm making everything up. They know there is issues but do nothing to fix it. It is now OVER 24 HOURS since the disruption happened here in 33916... I don't think I can take anymore of their BS. They also flat out refuse to compensate me for the outage. They basically told me I had perfect connection and had no issues. Despite acknowledging there was an outage yesterday, their higher ups marked the tickets I made as FIXED even tho they did not to fix it and I had evidence of no fixes. I reported 6 times and each time they dismissed my claim. They accused me of making it up to obtain a credit . That's messed up. This degraded service is due to lack of proper regular maintenance and damages due as far back as HURRICANE IAN back in September 2022... Back then I tried to warn them, they ignored me. I noticed intermittent signal issues back in end of 2022 & reported them again they were more interested in making tickets than actually addressing the root problem. AND YET TMOBILE acknowledged a HUGE OUTAGE in 33916 ... The tower off of DR. MARTIN LUTHER KING BLVD in fort Myers went out TUESDAY and on and off Wednesday. The Metro by T-Mobile customer service tried to blame it on a System network update... That was a cover up... There was no update... Instead T-MOBILE did a diagnostic and found the outage on the tower mentioned before. THATS EXACTLY WHERE THE PROBLEMS SOURCE IS and has been for last 48 hours. But Metro reps deny any outage is happening and their HIGHER TECHNICAL STAFF claim IT WAS FIXED WEDNESDAY THE 10TH. NO FIXES HAVE HAPPENED but now T-Mobile apparently is working on it themselves and hopefully will solve the problems. THE ISSUE IS CAUSED BY DEGRADED EQUIPMENT admitted by T-Mobile that was never properly maintained on a regular basis and left to rot and degrade in the elements and weather. It's congested now because of the repairs happening. No timeline was given on how long it will be to get fixed. But ARE THEY REALLY FIXING ANYTHING? WE WILL SEE! GOOD LUCK FORT MYERS... BE PREPARED FOR A LONG OUTAGE. and they WILL NOT CREDIT ANYONE for the outages. They claim it's not in their policy since 2022.

nyla 4 months ago
70544 jeanerette, La When will the service be up again it been down since yesterday last night and i paid my bill, i cant get no texts or call

Arvin 4 months ago
T-Mobile 'manages' the physical network I use, Google Fi. I have not been able to send or receive MMS or Group Texts. Google's Tier 2 tech support informs me that there has been a known issue in the Port Angeles, WA area since 10/28. Today it 11/20, that's 3 weeks with a known problem that has not been addressed. Definitely enough time to find replacement equipment and have it shipped... Where's Jeff Bezos or Elon Musk when you need them?

My 6 months ago
I paid my bill today and usually my phone reactivates and everything fine I tried to turn off the cellular data and everything above nothing works I even reset my phone I assume there is an outage but it’s not getting fixed or talked about

Diane 6 months ago
32405 panama city - no internet today 9/27 for hours now, and wifi was out for days while I was out of town not being able to access my cameras or.thermostat

Joseph Greenwood 6 months ago
No internet service from Tmobile again. Total outage.

Sean 7 months ago
Home internet not working Gulfport 39501

Yankee Doodle 7 months ago
T-Mobile Server Down or Having Idssues, Not Being Able To Pay !!!!!

Marvin 7 months ago
No service whatsoever in Monterrey Nuevo León Mexico

J.W 7 months ago
No outgoing calls in Pensacola, Florida/ 32534

Jacquline Williams 7 months ago
Highland Park, MI 48203 A thunderstorm last night knocked T-Mobile offline at around 11:15 pm EDT. Bars range from no bars, 2G!, 4G!, to 5G! with occasional hits of actual 5G. No Home internet and reaching out to T-Mobile last night at around midnight to report the apparent outage resulted in them wanting to troubleshoot, rather than listen to me about a possible outage. Despite the fact that the CS reps kept telling me to move because "the signal was bad on my end," IDK who's running the switch at T-Mobile but the CS is in the crapper.

Stan Woolstenhulme 7 months ago
Only one or two bars which is playing havoc on the home Wi-Fi signal strength in Hyrum Utah 84319. Typically have 5 bars.

Shawn Hill 8 months ago
No Service, Standardsville, VA Middle River area. Out since Friday.

James 8 months ago
Reach out to @guardian on telegram if you're having any problem I just got mine fixed

Tae 8 months ago
No home internet or cell service in north Las Vegas for 2 days

Greg 8 months ago
Cell towers on al Highway 24 in the belgreen, Alabama area zip 35653 are not putting out service for metro and tmobile home internet since lastnight around 10pm

Sheila Cowles 9 months ago
Phone has no service. Albany Vermont 05820.

Andrea 9 months ago
Tmobile service off and on all day for two weeks now. Bad call reception and dropping, internet service terrible . 31324 Richmond Hill

Patricio 9 months ago
No mobile internet or signal in Mesa, Az 85208

Ken 9 months ago
No internet in Pittsburgh or it works but very slow.

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About T-Mobile

T-Mobile US, Inc. aka T-Mobile figures high on the wireless network operator ladder in the United States. A subsidiary of Deutsche Telekom AG, it provides wireless communications, data services, voice and messaging. More than 81 million subscribers benefit from its services. The company also sells accessories and its devices manufactured under the T-Mobile brand.

The operator is headquartered in the Seattle metropolitan area in Bellevue, Washington. T-Mobile began its innings in 1994 and has been steadily increasing its coverage area. However, it still ranks third after the two biggies- Verizon and AT&T.

T-Mobile and Sprint seem all set to enter into a partnership deal. Though this combination is unlikely to make T-Mobile rank any higher, it will become a bigger competitor.

Regional Availability

The MetroPCS and T-Mobile brand provides services to Puerto Rico, the United States, and the US Virgin Islands. Also, many virtual network operators use T-Mobile as their host network. The company’s low-band LTE network operates across Central and Northern US. As a result, areas such as Northern Michigan, Minnesota, the Dakotas, Missouri, Montana, New Mexico and more are likely to be covered by the T-Mobile network.

To cater to the rural cities and towns that were not initially covered, T-Mobile has introduced its 600MHz or band 71 network. The fact that the company has data centers, switch centers, macro towers and distributed antenna systems across the country makes it easy for T-Mobile to have a presence.

T-Mobile is planning to extend the capability of its 5G network across the US by 2020. By that time, it aims to have in place a “nation-wide standards-based” network. Currently, the company is testing 5G service in Manhattan.

T-Mobile’s partnership with other US carriers helps customers in certain areas of the country avail data-roaming on partner networks.

Error codes/network problems

While connecting to the T-Mobile network, many connection manager errors can be displayed. This is likely to happen whenever there is a low signal, the modem reports an error or you’re outside T-Mobile coverage. Multiple connections to the same network may also throw up errors.

If you are experiencing an outage then make sure to report it. Check the outage report to see the nature and extent of the outage. Keep updating yourself with the status of the outage if any.

However, if your phone settings are okay, you’re covered by T-Mobile’s service and there is no outage and you still have problems, then you can do a little troubleshooting. However, if all else fails, contact T-Mobile customer service.

Troubleshooting yourself

In general, check whether Airplane mode is off and network mode is set to auto. Turn data roaming on. Switch the device off, wait for a while and turn it on once again. Ensure that the SIM card is securely placed, check for updates and reset all network settings.

Resolve low signal issues by restarting and re-connecting the computer. In the case of the mobile internet issues, uninstall and reinstall the connection manager.

If your network is still down, there’s no mobile Internet, no cell reception and you’re unable to resolve the issue, then do contact T-Mobile customer service. Dial 611 from a T-Mobile phone or call 1-877-746-0909.

Live outage map

Outage history

Reported outages on 12.04.2024:
There were a total of 5 outages at T-Mobile. The most frequently affected cities were: Charlotte, Houston, Seattle, Minneapolis, Pittsburgh
Reported outages on 11.04.2024:
There were a total of 8 outages at T-Mobile. The most frequently affected cities were: Minneapolis, Lansdowne, Rural Hall, Waterloo, Cape Coral
Reported outages on 08.04.2024:
There were a total of 1 outages at T-Mobile. The most frequently affected cities were:
Reported outages on 07.04.2024:
There were a total of 2 outages at T-Mobile. The most frequently affected cities were: Vail

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