All T-Mobile reports of the last 24 hours

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Monique  Avatar

Monique
29483, Summerville sc . My boyfriend has no service . He can text ...... but he can’t call or FaceTime . When he call it says this phone number is out of service . When we FaceTime it just says connecting . . I cant see his location . This is like the 4th time this year and 2nd time this month

3 days ago
Sherry Stone Avatar

Sherry Stone
Johnsonville SC. 29555. Cannot connect to TMobile home internet at all & have been on hold for over 1 1/2 hours still haven't talked to a live support person. They seriously need more customer service representatives

5 days ago
Jerry Avatar

Jerry
North Miami Beach, FL 33160 About 7 pm on 3/22/2021 I was lost email and messaging on my phone... Still happening today 3/23/2021 1:06 pm... Phone showed error message that the samsung android mail app had crashed

3 weeks ago
Polly Avatar

Polly
My Email, Google, Flashlight, Target and more apps not working! Come on TMobile... you're better than this. Owasso 74055

3 weeks ago
Gijet Avatar

Gijet
Cannot hear the person on the other end but they can hear me. Victoria 77904

1 month ago

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About T-Mobile

T-Mobile US, Inc. aka T-Mobile figures high on the wireless network operator ladder in the United States. A subsidiary of Deutsche Telekom AG, it provides wireless communications, data services, voice and messaging. More than 81 million subscribers benefit from its services. The company also sells accessories and its devices manufactured under the T-Mobile brand.

The operator is headquartered in the Seattle metropolitan area in Bellevue, Washington. T-Mobile began its innings in 1994 and has been steadily increasing its coverage area. However, it still ranks third after the two biggies- Verizon and AT&T.

T-Mobile and Sprint seem all set to enter into a partnership deal. Though this combination is unlikely to make T-Mobile rank any higher, it will become a bigger competitor.

Regional Availability

The MetroPCS and T-Mobile brand provides services to Puerto Rico, the United States, and the US Virgin Islands. Also, many virtual network operators use T-Mobile as their host network. The company’s low-band LTE network operates across Central and Northern US. As a result, areas such as Northern Michigan, Minnesota, the Dakotas, Missouri, Montana, New Mexico and more are likely to be covered by the T-Mobile network.

To cater to the rural cities and towns that were not initially covered, T-Mobile has introduced its 600MHz or band 71 network. The fact that the company has data centers, switch centers, macro towers and distributed antenna systems across the country makes it easy for T-Mobile to have a presence.

T-Mobile is planning to extend the capability of its 5G network across the US by 2020. By that time, it aims to have in place a “nation-wide standards-based” network. Currently, the company is testing 5G service in Manhattan.

T-Mobile’s partnership with other US carriers helps customers in certain areas of the country avail data-roaming on partner networks.

Error codes/network problems

While connecting to the T-Mobile network, many connection manager errors can be displayed. This is likely to happen whenever there is a low signal, the modem reports an error or you’re outside T-Mobile coverage. Multiple connections to the same network may also throw up errors.

If you are experiencing an outage then make sure to report it. Check the outage report to see the nature and extent of the outage. Keep updating yourself with the status of the outage if any.

However, if your phone settings are okay, you’re covered by T-Mobile’s service and there is no outage and you still have problems, then you can do a little troubleshooting. However, if all else fails, contact T-Mobile customer service.

Troubleshooting yourself

In general, check whether Airplane mode is off and network mode is set to auto. Turn data roaming on. Switch the device off, wait for a while and turn it on once again. Ensure that the SIM card is securely placed, check for updates and reset all network settings.

Resolve low signal issues by restarting and re-connecting the computer. In the case of the mobile internet issues, uninstall and reinstall the connection manager.

If your network is still down, there’s no mobile Internet, no cell reception and you’re unable to resolve the issue, then do contact T-Mobile customer service. Dial 611 from a T-Mobile phone or call 1-877-746-0909.

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Outage history

Reported outages on 17.04.2021:
There were a total of 12 outages at T-Mobile. The most frequently affected cities were: Chicago, San Jose, Querétaro City, Newark
Reported outages on 16.04.2021:
There were a total of 7 outages at T-Mobile. The most frequently affected cities were: Chicago, Los Angeles, Mt. Pleasant
Reported outages on 15.04.2021:
There were a total of 24 outages at T-Mobile. The most frequently affected cities were: Newark
Reported outages on 14.04.2021:
There were a total of 5 outages at T-Mobile. The most frequently affected cities were: Sacramento, Los Angeles
Reported outages on 13.04.2021:
There were a total of 9 outages at T-Mobile. The most frequently affected cities were: Chicago, Miami, Houston, Los Angeles
Reported outages on 12.04.2021:
There were a total of 5 outages at T-Mobile. The most frequently affected cities were: Houston, Portland, Newark, Frankfurt am Main
Reported outages on 11.04.2021:
There were a total of 4 outages at T-Mobile. The most frequently affected cities were: Ashburn, Los Angeles