All T-Mobile reports of the last 24 hours

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Comments on T-Mobile

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Chris H Avatar

Chris H
T-Mobile data services has been 100% down for the past 3 hours according to T-Mobile customer service, (Washington, DC area my specific zip code 22152 Springfield, VA) Data service has been restored as of 10 minutes ago 10:30am.

3 months ago
T mobile you merged with sprint, nothing more to say. My cell phone Internet is down Avatar

T mobile you merged with sprint, nothing more to say. My cell phone Internet is down
Cedar Hill texas

4 months ago
Derrick Miller Avatar

Derrick Miller
Service down 3 days now....

4 months ago
Sonny Avatar

Sonny
My service tower has been down for almost 3 days now. Osseo,mi,49266

4 months ago
Candy NuttMelton Avatar

Candy NuttMelton
74852 Macomb ok

4 months ago
bart Avatar

bart
no service in Marshalltown iowa

5 months ago
Patrick Mader Avatar

Patrick Mader
No internet or phone in Franklin NH

5 months ago
Mike Avatar

Mike
Same as Ken B: No 5G service from local tower for several days. Rochester, NY 14617

5 months ago
Ken B Avatar

Ken B
No 5G service from local tower since Feb 8. 4G only. Checking on Verizon Internet service. Royston, GA 30662

6 months ago
Wanda R Avatar

Wanda R
30092 Norcross/Peachtree Corners - Intermittent ability to receive and/or send calls since 1/20/2022.

6 months ago
mason Avatar

mason
my phone will not connect to the service or send any texts for the past 2 days. 53555 Lodi wisconsin

6 months ago
Caroline Avatar

Caroline
Internet on phone not working phone service is in and out. Alb nm 87109

6 months ago
Gene Snyder  Avatar

Gene Snyder
23185 Williamsburg Virginia My Social Media Doesn't Work But My Video Streaming Does. Something Is Up Right Now

6 months ago
Mathew M Avatar

Mathew M
T-Mobile is still slow in Plano, TX- 75025. No end in sight, the customer service is saying tower upgrade and each day the estimated time of fix changes. We have three cell phones and home internet. All 4 equipment is slow. Thinking of cancelling T-Mobile.

7 months ago
Tim Avatar

Tim
1 bar. Intermittent voice, no data/internet. Portland 78374

9 months ago
Rubin Cohen Avatar

Rubin Cohen
No service at all [no phone, no texting] in 13078, Syracuse NY as of 1400 Sunday Nov 7

9 months ago
joseph chambers Avatar

joseph chambers
Tmobiles internet seems to be getting less reliable every month.

9 months ago
William Wood Avatar

William Wood
37128 Murfreesboro, Tn Home internet service. Internet is down

9 months ago
Jim Ryan Avatar

Jim Ryan
I am without home internet service for going on four hours now. You can't work from home if your service is down. Now, about phone service... New phone. 5G continuously goes down. I am ¼ mile from the tower! Have to toggle between LTE 3G and even 2G • Every • Single • Day -- at least 1 dozen times. They convinced me the issue was with my phone. Upgraded to a new device. Same issues. Then I'm informed that the towers "closest to my location" are undergoing repair/upgrading and to be patient.. It could take several weeks. By the way.. a telephone or in-store representative is the "public face" of every product supplier or service organization. After numerous complaints on one occasion, I was told by a not-so-proficient-in-english halting, East Asian rep (reading from a script) that this was "my" problem, not the company's. That same day, I waited at the counter in a T-Mobile store while the in-person rep finished his personal call, peppered with several inclusions of the word "fuck". As I explained my issue with what I was told prior was a faulty handset, he replied "look, bro'.. I only work here." WTF???? In frustration, I said that maybe I should go back to AT&T. He impatiently looked me in the eye and said "maybe you should." I'm wheelchair bound and without a car. After my AT&T store relocated, I went with T-Mobile, as their store is across the street from my residence. The convenience isn't worth the frustration. I'd rather take public transportation as my needs require. Let me say this.. I would be willing to bear with the outage issues if I were treated with consideration and respect by fully informed store salespersons and knowledgeable, intelligible telephone representatives. As you might discern, yes, I'm pissed off! Souderton, PA 18964

9 months ago
Louis Fontana Avatar

Louis Fontana
My boost t mobile cellphone service stopped on Sunday in the middle of a text , they sent me a new sim card I go yesterday still no service , this has to do with these companies merging and having the proper service ready in certain areas I think and In the meantime there bull shitting us , I don't have a phone for 6 days now , how do they know I don't need my phone to make a living? they don't care is the problem

10 months ago

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About T-Mobile

T-Mobile US, Inc. aka T-Mobile figures high on the wireless network operator ladder in the United States. A subsidiary of Deutsche Telekom AG, it provides wireless communications, data services, voice and messaging. More than 81 million subscribers benefit from its services. The company also sells accessories and its devices manufactured under the T-Mobile brand.

The operator is headquartered in the Seattle metropolitan area in Bellevue, Washington. T-Mobile began its innings in 1994 and has been steadily increasing its coverage area. However, it still ranks third after the two biggies- Verizon and AT&T.

T-Mobile and Sprint seem all set to enter into a partnership deal. Though this combination is unlikely to make T-Mobile rank any higher, it will become a bigger competitor.

Regional Availability

The MetroPCS and T-Mobile brand provides services to Puerto Rico, the United States, and the US Virgin Islands. Also, many virtual network operators use T-Mobile as their host network. The company’s low-band LTE network operates across Central and Northern US. As a result, areas such as Northern Michigan, Minnesota, the Dakotas, Missouri, Montana, New Mexico and more are likely to be covered by the T-Mobile network.

To cater to the rural cities and towns that were not initially covered, T-Mobile has introduced its 600MHz or band 71 network. The fact that the company has data centers, switch centers, macro towers and distributed antenna systems across the country makes it easy for T-Mobile to have a presence.

T-Mobile is planning to extend the capability of its 5G network across the US by 2020. By that time, it aims to have in place a “nation-wide standards-based” network. Currently, the company is testing 5G service in Manhattan.

T-Mobile’s partnership with other US carriers helps customers in certain areas of the country avail data-roaming on partner networks.

Error codes/network problems

While connecting to the T-Mobile network, many connection manager errors can be displayed. This is likely to happen whenever there is a low signal, the modem reports an error or you’re outside T-Mobile coverage. Multiple connections to the same network may also throw up errors.

If you are experiencing an outage then make sure to report it. Check the outage report to see the nature and extent of the outage. Keep updating yourself with the status of the outage if any.

However, if your phone settings are okay, you’re covered by T-Mobile’s service and there is no outage and you still have problems, then you can do a little troubleshooting. However, if all else fails, contact T-Mobile customer service.

Troubleshooting yourself

In general, check whether Airplane mode is off and network mode is set to auto. Turn data roaming on. Switch the device off, wait for a while and turn it on once again. Ensure that the SIM card is securely placed, check for updates and reset all network settings.

Resolve low signal issues by restarting and re-connecting the computer. In the case of the mobile internet issues, uninstall and reinstall the connection manager.

If your network is still down, there’s no mobile Internet, no cell reception and you’re unable to resolve the issue, then do contact T-Mobile customer service. Dial 611 from a T-Mobile phone or call 1-877-746-0909.

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Outage history

Reported outages on 12.08.2022:
There were a total of 5 outages at T-Mobile. The most frequently affected cities were: Brooklyn, New York, Atlanta
Reported outages on 11.08.2022:
There were a total of 6 outages at T-Mobile. The most frequently affected cities were: Miami, Newark, Los Angeles, Atlanta
Reported outages on 10.08.2022:
There were a total of 6 outages at T-Mobile. The most frequently affected cities were: Los Angeles, Ashburn
Reported outages on 09.08.2022:
There were a total of 3 outages at T-Mobile. The most frequently affected cities were: Ashburn, Los Angeles
Reported outages on 08.08.2022:
There were a total of 5 outages at T-Mobile. The most frequently affected cities were: Atlanta, Los Angeles, Newark
Reported outages on 07.08.2022:
There were a total of 5 outages at T-Mobile. The most frequently affected cities were: Los Angeles, Ashburn
Reported outages on 06.08.2022:
There were a total of 4 outages at T-Mobile. The most frequently affected cities were: Seattle, Los Angeles, Chicago