Surf Broadband Solutions Outages

Brittany 10 months ago
Howell 48843 - internet down. Fiber status light is green, but eero won’t connect and has red light. Called support and they were not able to tell me about any outages and that they would have someone call me in a couple of hours to figure it out….

Travelur 11 months ago
49096 Vermontville Township Complete Outage Wide Spread Western MICHIGAN. Internet Is Out. Through 'Surf Internet Co.' Since 8:30AM Tuesday April 30th 2024 Restore Time Unknown -Due To Unknown Damage

Katie 11 months ago
No wifi since early afternoon. Holland 49423

Shannyn 11 months ago
No Wifi in Caledonia 49316

Todd 1 year ago
Westville 46391 - Been trash the past two weeks. Crashes frequently. Getting only 100 mb/s of the 1000 that I am paying for. Customer support is laughably unhelpful and there is almost no transparency so it seems like they don't care.

Amanda 1 year ago
Elkhart 46516 is down red light is on no connection.

Jeanne 1 year ago
46723 Churubusco, In is out

travelur 1 year ago
Vermontville 49096 Surf internet Out No Internet Outage

Brittany 1 year ago
According to technical support, Howell, Michigan (48843) is currently experiencing an outage and they are working hard to get it restored as soon as possible. My terminal status lights are all on green, just the red light on the eeros. Hopefully that means it won’t take forever =(

David Stokes 1 year ago
My Internet went out and all I get is a red light. Bill is paid and I tried the trouble shooting steps the app suggested. What's the deal? 46383 Valparaiso

Benjamin 1 year ago
Cell phone and TV showing no internet connection this morning!

Mia 1 year ago
I’m in Beecher too. There’s been no internet for a couple of days now. Surf doesn’t have an ETC!!

quagmire 1 year ago
No internet service for three days. 60401 Beecher Illinois

Michael 1 year ago
In and out connection ever since I woke up this morning. The app says it's running but no devices will connect. This issue is a repeating problem about once every two months, I pay $80 monthly for slow speeds and crappy connection issues.

Stanley 1 year ago
Over 60+ minutes. Beyond ridiculous. Happens at least once a month. Surf, please do better. Not pleased with service lately. Very spotty.

Stanley 1 year ago
Middlebury 46540 Been down for well over 15 minutes. This is a reoccuring issue. And never get true speed that we pay for.

Andrew Kennedy 1 year ago
Goshen Indiana. 46528. Suddenly no connection and no explanation as to why

Witcher 1 year ago
No connection

Ryan 1 year ago
46516 Elkhart internet losing connection for about 30 seconds every few minutes.

Kirk 1 year ago
46526 Goshen Internet been in and out every 5 minutes for last hour. This happens every once in awhile and it's extremely annoying. I moved away from cable and satellite. I can't even stream with this nonsense.

Janelle 1 year ago
Goshen, IN 46526- we've been without internet for well over 18 hours now and have had no explanation as to why. We thought it might be a billing issue only to find out that they've had issues with billing people and so that isn't the issue. Every time I try to call for technical support all I get is a recording that says they're currently experiencing problems in my area. I'm wondering if anybody else has had problems? And it would be nice to know when I can have my internet back we run a business out of the house it needs to be on or we need to find a different solution if something's going to turn on in 10 minutes or take 10 hours it'd be nice to know.

Scott 1 year ago
Slow speeds between 1-3 mbps when service is supposed to be 1000 mbps. Latency is extremely erratic as well. Testmy.net shows a rollercoaster in both speed and latency to any test server from New York to Australia. Power cycling all hardware did not resolve the issue. Going on 24 hours of unreliable fiber service. I know it's cold out, but I have to work from home and need internet to do so.

Valpo 1 year ago
<5mb/s internet since weekend. Called Surf again this morning and they are aware of outage in area but no ETA to resolve

Asmon 1 year ago
PlayStation 5 won’t connect. Websites not loading on laptop/phone 46368 portage, in

Todd 1 year ago
Having issues. Slow 5-10mb speeds despite paying for 1000mb fiber package. This sucks. Westville IN

Ryan 1 year ago
Also having slow speeds, bizarre high pings, or websites not loading stating secure connection could not be resolved. Surfshark vpn on or off, multiple devices, power cycling equipment did nothing. Elkhart Indiana 46516

Chris Smith 1 year ago
Very slow speeds, and eratic pings. 46516 Elkhart,IN

Maggie 1 year ago
Internet has been down since thursday mid afternoon. Currently still not up 49315 byron center

Linda 1 year ago
Internet outage the last 2 hrs at 46526

Wayne Harmsen 1 year ago
Internet is slow the last couple days, is there a problem in our area? 49419 Hamilton

Simon 1 year ago
Internet down at Holland, 49423, since no later than 3pm. Still down at close to 10pm. A real pain!

FE 1 year ago
49315 Byron Center, Michigan Internet went down at 12:05 AM Hopefully it’s up and running when I get out of bed in the morning Doesn’t happen very often but when it does, it’s a pain in the ass

Josie 1 year ago
Internet been down for over 5 hrs again. Service issues becoming a frequent issue allegan 49010

Cheryl 1 year ago
2nd day of internet outage in Ottawa, IL 61350. Can’t conduct business!

RR 1 year ago
Second day in a row with 0 internet!! Pls fix! 46347

Aaron 1 year ago
Elkhart. 46514 Service has been flaky tonight and is now completely down

Eric 1 year ago
Internet Outage in Bristol 46507

Thuitsong 1 year ago
Internet down…need to have service ASAP! What’s going on?

Jon 1 year ago
Down in 49419 - Hamilton

Ken frederick 1 year ago
Could someone at Surf at least give an update.