Surf Broadband Solutions Outages

Todd 2 weeks ago
Westville 46391 - Been trash the past two weeks. Crashes frequently. Getting only 100 mb/s of the 1000 that I am paying for. Customer support is laughably unhelpful and there is almost no transparency so it seems like they don't care.

Amanda 3 weeks ago
Elkhart 46516 is down red light is on no connection.

Jeanne 3 weeks ago
46723 Churubusco, In is out

travelur 1 month ago
Vermontville 49096 Surf internet Out No Internet Outage

Brittany 1 month ago
According to technical support, Howell, Michigan (48843) is currently experiencing an outage and they are working hard to get it restored as soon as possible. My terminal status lights are all on green, just the red light on the eeros. Hopefully that means it won’t take forever =(

David Stokes 1 month ago
My Internet went out and all I get is a red light. Bill is paid and I tried the trouble shooting steps the app suggested. What's the deal? 46383 Valparaiso

Benjamin 1 month ago
Cell phone and TV showing no internet connection this morning!

Mia 1 month ago
I’m in Beecher too. There’s been no internet for a couple of days now. Surf doesn’t have an ETC!!

quagmire 1 month ago
No internet service for three days. 60401 Beecher Illinois

Michael 2 months ago
In and out connection ever since I woke up this morning. The app says it's running but no devices will connect. This issue is a repeating problem about once every two months, I pay $80 monthly for slow speeds and crappy connection issues.

Stanley 2 months ago
Over 60+ minutes. Beyond ridiculous. Happens at least once a month. Surf, please do better. Not pleased with service lately. Very spotty.

Stanley 2 months ago
Middlebury 46540 Been down for well over 15 minutes. This is a reoccuring issue. And never get true speed that we pay for.

Andrew Kennedy 2 months ago
Goshen Indiana. 46528. Suddenly no connection and no explanation as to why

Witcher 2 months ago
No connection

Ryan 2 months ago
46516 Elkhart internet losing connection for about 30 seconds every few minutes.

Kirk 2 months ago
46526 Goshen Internet been in and out every 5 minutes for last hour. This happens every once in awhile and it's extremely annoying. I moved away from cable and satellite. I can't even stream with this nonsense.

Janelle 3 months ago
Goshen, IN 46526- we've been without internet for well over 18 hours now and have had no explanation as to why. We thought it might be a billing issue only to find out that they've had issues with billing people and so that isn't the issue. Every time I try to call for technical support all I get is a recording that says they're currently experiencing problems in my area. I'm wondering if anybody else has had problems? And it would be nice to know when I can have my internet back we run a business out of the house it needs to be on or we need to find a different solution if something's going to turn on in 10 minutes or take 10 hours it'd be nice to know.

Scott 3 months ago
Slow speeds between 1-3 mbps when service is supposed to be 1000 mbps. Latency is extremely erratic as well. Testmy.net shows a rollercoaster in both speed and latency to any test server from New York to Australia. Power cycling all hardware did not resolve the issue. Going on 24 hours of unreliable fiber service. I know it's cold out, but I have to work from home and need internet to do so.

Valpo 3 months ago
<5mb/s internet since weekend. Called Surf again this morning and they are aware of outage in area but no ETA to resolve

Asmon 3 months ago
PlayStation 5 won’t connect. Websites not loading on laptop/phone 46368 portage, in