All Suddenlink reports of the last 24 hours

No problems found!

Common problems are:

Internet 86%
TV 11%
Webseite 1%
Phone 1%


Affected cities:

Houston, New Bern

Comments on Suddenlink

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.


Live reports

Twitter KeeshaShauntay

@KeeshaShauntay @KBTXRusty @Suddenlink @SuddenlinkHelp @Suddenlink Y'all are terrible.

05.08.2020 09:39:55
Twitter jeffmccarroll

@jeffmccarroll @Suddenlink going to wait and see if in person tech can fix it. If not, I’ll try Centurylink. Because although I’m… https://t.co/80doYLpR44

05.08.2020 06:08:36
Twitter jeffmccarroll

@jeffmccarroll @Suddenlink called tech support again, sat on hold for 45 minutes. Guy did all the same things, schedules tech to c… https://t.co/4zhyo5swvn

05.08.2020 06:07:06
Twitter jeffmccarroll

@jeffmccarroll @Suddenlink I had my service installed on Saturday. The installer left before the update had even run. When it fini… https://t.co/2OeUPl9kTx

05.08.2020 06:05:16
Twitter m_cunn88

@m_cunn88 @Suddenlink You wouldn’t give us service for our rent house because past tenants didn’t pay their bill. You wanted… https://t.co/LhHfjtPJmQ

05.08.2020 06:04:05
Twitter heresyourkey1

@heresyourkey1 @GHSmith22 @Suddenlink @SuddenlinkHelp File a FCC Complaint and a Better Business Bureau complaint. That’s what we… https://t.co/JdhkhglKJI

05.08.2020 04:09:25
Twitter Number1DadPG

@Number1DadPG Well I guess I’m done for the night. Internet went out in the middle of what was shaping up to be a solid Warzone m… https://t.co/Lv0cg6GtIA

05.08.2020 04:02:07
Twitter tornado1_72

@tornado1_72 @Suddenlink @SuddenlinkHelp the past few nights the internet service goes out and doesn’t work till the next morning. Ideas why?

05.08.2020 03:23:20
Twitter WickidWorld

@WickidWorld @RealMattCouch @Suddenlink internet “actually” working..........

05.08.2020 03:10:34
Twitter AMJ295

@AMJ295 @KBTXRusty @Suddenlink @SuddenlinkHelp Tech picked up equipment after we canceled our cable with suddenlink. 3 week… https://t.co/dPmX3SIyDX

05.08.2020 03:08:42
Twitter KBTXRusty

@KBTXRusty @skaymcclain @Suddenlink @SuddenlinkHelp 😂 I wish it worked liked that

05.08.2020 02:59:19
Twitter skaymcclain

@skaymcclain @KBTXRusty @Suddenlink @SuddenlinkHelp You don't deserve this disrespect, Rusty! Praying it will be resolved. DON'T… https://t.co/5U57lsaJO1

05.08.2020 02:58:12
Twitter CoachASimmons

@CoachASimmons RT @AStateRedWolves: Thank you to everyone who attended the 2nd Annual Movie Night in Centennial Bank Stadium presented by @Suddenlink! htt…

05.08.2020 02:52:40
Twitter ShieldVoC

@ShieldVoC RT @CrispChum: Over 6 hours without internet, and no word from @optimum @AlticeUSA @Suddenlink #worstISP #WorstCustomerService

05.08.2020 02:48:13
Twitter CrispChum

@CrispChum Over 6 hours without internet, and no word from @optimum @AlticeUSA @Suddenlink #worstISP #WorstCustomerService

05.08.2020 02:48:07
Twitter AStateRedWolves

@AStateRedWolves Thank you to everyone who attended the 2nd Annual Movie Night in Centennial Bank Stadium presented by @Suddenlink! https://t.co/sDw6nOD0Lr

05.08.2020 02:20:10
Twitter Park4L

@Park4L Your WiFi is a hot bag of dog shit, do better @Suddenlink

05.08.2020 02:15:05
Twitter WarrenLanphier

@WarrenLanphier @KBTXRusty @Suddenlink @SuddenlinkHelp @KBTXRusty some pressure on the city to have other options would be much appreciated

05.08.2020 02:09:52
Twitter GrayAreaGoods

@GrayAreaGoods @KBTXRusty @Suddenlink @SuddenlinkHelp Can I just say that you’re my hero for these chronicles?

05.08.2020 02:02:56
Twitter beagz67

@beagz67 @KBTXRusty @Suddenlink @SuddenlinkHelp I'm sorry about all of this. But I'm not at all surprised. What is taking… https://t.co/pWpWV46Ubb

05.08.2020 01:49:50
Twitter jesscey

@jesscey @tghowarth @Suddenlink @SuddenlinkHelp Let’s team as customers and find their CEO Mr. Dexter Goei!!

05.08.2020 01:47:46
Twitter jesscey

@jesscey @CurtisW1990 @Suddenlink @SuddenlinkHelp @Xfinity @comcastcares Let’s team as customers and find their CEO Mr. Dexter Goei!!

05.08.2020 01:47:02
Twitter jesscey

@jesscey @TrueWholeMilk @Suddenlink @SuddenlinkHelp Let’s team as customers and find their CEO Mr. Dexter Goei!!

05.08.2020 01:45:52
Twitter jesscey

@jesscey @LadyKymberlyn @Suddenlink @SuddenlinkHelp Let’s team as customers and find their CEO Mr. Dexter Goei!!

05.08.2020 01:45:37
Twitter jesscey

@jesscey @dutchdogdad @Suddenlink @SuddenlinkHelp Let’s team as customers and find their CEO Mr. Dexter Goei!!

05.08.2020 01:45:18
Twitter jesscey

@jesscey @hcblazy @Suddenlink @SuddenlinkHelp Let’s team as customers and find their CEO Mr. Dexter Goei!!

05.08.2020 01:42:46
Twitter JMiculka

@JMiculka @KBTXRusty @Suddenlink @SuddenlinkHelp Welcome to the “Screwed by Suddenlink Club”....again

05.08.2020 01:37:19
Twitter NeptunesProteus

@NeptunesProteus im prepared to fail all my exams this semester because @Suddenlink can’t fucking work properly

05.08.2020 01:26:42
Twitter jaylovato69

@jaylovato69 @KBTXRusty @Suddenlink @SuddenlinkHelp And to tell you from experience they will never do anything to help you..Bu… https://t.co/2sAMvtkGsa

05.08.2020 01:13:58
Twitter WayneVoto

@WayneVoto Sadly @Suddenlink doesn't carry the @astros in Austin, TX. https://t.co/lzLPntPVS4

05.08.2020 01:13:07