All Suddenlink reports of the last 24 hours

No problems found!

Common problems are:

Internet 85%
TV 12%
Webseite 1%
Phone 1%


Affected cities:


Comments on Suddenlink

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.


Live reports

Twitter xQueenxBeex3

@xQueenxBeex3 @Suddenlink why is my internet down?

01.06.2020 00:45:27
Twitter herronm

@herronm @AXSTV @Suddenlink Please work out your differences. We need you back on our TV.

01.06.2020 00:37:47
Twitter RickyFoxxDoming

@RickyFoxxDoming @ScarletKnightCo @Suddenlink i think its just where you're at because i never have any issues with them

01.06.2020 00:37:05
Twitter pigskinandlace

@pigskinandlace @Suddenlink if y'all could stop HANGING UP ON ME ASSUMING MY INTERNET ISSUE IS ABOUT EMAIL ACCESS THAT'D BE GREAT.

01.06.2020 00:18:27
Twitter efusco

@efusco @Suddenlink Bro... 2 days ago... I have resolved

31.05.2020 23:29:55
Twitter BrandonLWright

@BrandonLWright @Suddenlink the worst service in the history of internet service providers, keep shutting off the internet when the… https://t.co/xJOHpq3N4z

31.05.2020 20:30:58
Twitter Beastlly_

@Beastlly_ @Suddenlink can you please help me, I want to cancel my appointment for next week thanks.

31.05.2020 20:06:02
Twitter Rockmonster1357

@Rockmonster1357 @Suddenlink Y'all should really make it more clear that you have to have your internet for 90 days before getting t… https://t.co/1Y9zzyfqik

31.05.2020 19:45:43
Twitter ScarletKnightCo

@ScarletKnightCo This is extremely frustrating and disappointing. @Suddenlink has been no help in this ongoing issue https://t.co/W8xyKroAJf

31.05.2020 19:23:55
Twitter kenny9966

@kenny9966 Thank you @Suddenlink for supporting @hbomax with our Sub!! Loving it!

31.05.2020 18:38:00
Twitter tihill121

@tihill121 @Suddenlink Please do something. Anything.

31.05.2020 18:00:38
Twitter ScarletKnightCo

@ScarletKnightCo Internet is out again. @Suddenlink you seriously need to get your stuff together. You are interfering with my abili… https://t.co/6lHQTqtZhQ

31.05.2020 17:41:18
Twitter tihill121

@tihill121 @suddenlink 2) Installed the recommended modem/router. Recommendation - hmmm, that wasn't it, maybe consider upgrad… https://t.co/EuU5NxmGg7

31.05.2020 17:30:29
Twitter tihill121

@tihill121 @suddenlink Please, for the sake of mankind, do something ... to follow my customer experience journey: 1) Intermit… https://t.co/sMAmVqPkX5

31.05.2020 17:29:23
Twitter Ghostie06937405

@Ghostie06937405 @Suddenlink Why has the service in Oak Point, TX been out for 20 hours now and no one can give us a clue when it will be restored?

31.05.2020 17:21:52
Twitter Darlene2Brown

@Darlene2Brown Thank you, @Suddenlink for your support and sponsorship! https://t.co/ysbNvopxPI

31.05.2020 15:11:25
Twitter ClaymoarsTBE

@ClaymoarsTBE You’re internet is garbage @Suddenlink

31.05.2020 13:50:37
Twitter AndrewBennett84

@AndrewBennett84 @JasonMcDC21 @Suddenlink It’s coming supposedly. But the power company got the contract to do it. So again another monopoly lol

31.05.2020 12:35:15
Twitter JasonMcDC21

@JasonMcDC21 @AndrewBennett84 @Suddenlink Ouch, you need to move and get fiber buddy jk

31.05.2020 12:34:35
Twitter AndrewBennett84

@AndrewBennett84 @JasonMcDC21 @Suddenlink Been down since about 8 last night. It’s absolute garbage. But there is a monopoly in my a… https://t.co/tPZZ0IWEio

31.05.2020 12:18:28
Twitter JasonMcDC21

@JasonMcDC21 @AndrewBennett84 @Suddenlink Your net keep diiing?

31.05.2020 12:17:27
Twitter mac___marshall

@mac___marshall @Suddenlink has got to be the most unreliable internet provider out there!!! EVERY weekend without fail, my WiFi is… https://t.co/aOEmgOcImc

31.05.2020 12:10:33
Twitter AndrewBennett84

@AndrewBennett84 If the service I provided via my business was as poor as what @Suddenlink does I would owe my customers money not t… https://t.co/qzHekPcavs

31.05.2020 12:00:09
Twitter BeebTheMilch

@BeebTheMilch @Suddenlink Do not sign up with suddenlink. They will tell you one price and bill another one a month later that's… https://t.co/dJNDWL7AgQ

31.05.2020 07:24:11
Twitter gregoryalansimp

@gregoryalansimp @Bless2live @Suddenlink Be careful if you are doing ez pay or that stuff they won't keep there word and they will u… https://t.co/pwyRu0uNw9

31.05.2020 06:49:30
Twitter gregoryalansimp

@gregoryalansimp RT @Bless2live: @Suddenlink @gregoryalansimp Not thrilled with them, but hanging around paying way to much bucks!

31.05.2020 06:42:36
Twitter gregoryalansimp

@gregoryalansimp RT @Suddenlink: Get Suddenlink’s Altice Mobile and stay connected with unlimited data, talk & text on a nationwide network with 99% coverag…

31.05.2020 06:42:04
Twitter Bless2live

@Bless2live @Suddenlink @gregoryalansimp Not thrilled with them, but hanging around paying way to much bucks!

31.05.2020 04:26:21
Twitter CDub2701

@CDub2701 @Suddenlink is there any help for dedicated customers in lowering our internet rate given there is a $54.99 for lif… https://t.co/MchDnGNLAv

31.05.2020 04:07:17
Twitter reapbri

@reapbri @Suddenlink yall so trash. tired of it

31.05.2020 01:23:21