All Suddenlink reports of the last 24 hours

No problems found!

Common problems are:

Internet 85%
TV 12%
Webseite 2%
Phone 1%


Affected cities:


Comments on Suddenlink

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.


Live reports

Twitter melrramos

@melrramos RT @AthleticsLISD: Congratulations to @Cstangsfootball Sr. #16 Jon Hernandez for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 03:42:37
Twitter R1a9y9j2

@R1a9y9j2 RT @AthleticsLISD: Congratulations to @WesternerFB Sr. #55 Cristian Longoria for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 03:01:13
Twitter Liger_XT5

@Liger_XT5 @Suddenlink Sure looking forward to that oddly scheduled tech visit tomorrow. Btw, unless it's a recent change, the… https://t.co/26nNzVAArm

22.11.2019 02:57:13
Twitter R1a9y9j2

@R1a9y9j2 RT @AthleticsLISD: Congratulations to @Cstangsfootball Sr. #16 Jon Hernandez for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 02:56:54
Twitter papa_horn

@papa_horn @georgetowntx Can we get someone in town besides @Suddenlink? Their customer service sucks!

22.11.2019 02:30:29
Twitter papa_horn

@papa_horn @Suddenlink Two weeks later, several phone calls, hours on hold, chat sessions, Twitter DM's, three requests for a… https://t.co/OP4uXSENB7

22.11.2019 02:29:00
Twitter mmeeks11

@mmeeks11 RT @AthleticsLISD: Congratulations to @mhsplainsmenfb Sr. #13 Tyrie Tipton for being recognized as the @mcgavocknissan 2019 Football MVP fo…

22.11.2019 02:25:13
Twitter mmeeks11

@mmeeks11 RT @AthleticsLISD: Congratulations to @WesternerFB Sr. #55 Cristian Longoria for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 02:25:09
Twitter mmeeks11

@mmeeks11 RT @AthleticsLISD: Congratulations to @Mat_Football Sr. #2 Jeremiah Dobbins for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 02:25:06
Twitter GRIPPEDx

@GRIPPEDx @Suddenlink holy shit your customer service is terrible. I wish there wasn’t a monopoly in my city

22.11.2019 02:20:24
Twitter Scooby_Westen

@Scooby_Westen @Suddenlink Thank you.

22.11.2019 02:16:14
Twitter investedprince0

@investedprince0 @Suddenlink thanks for ruining my chances of playing in the solo cash cup lol👌🏻 #Fortnite #fortnitebr

22.11.2019 01:59:37
Twitter lhswesterners

@lhswesterners RT @AthleticsLISD: Congratulations to @WesternerFB Sr. #55 Cristian Longoria for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 01:48:41
Twitter J02ZD

@J02ZD RT @AthleticsLISD: Congratulations to @Cstangsfootball Sr. #16 Jon Hernandez for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 01:48:34
Twitter TXHSathletics

@TXHSathletics RT @AthleticsLISD: Congratulations to @WesternerFB Sr. #55 Cristian Longoria for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 01:32:23
Twitter RLDaniels919

@RLDaniels919 @Suddenlink Hi @Suddenlink Guess you weren’t serious about being “happy to help”. No one responded to my DM. I gues… https://t.co/72c9mT8H5m

22.11.2019 01:29:00
Twitter AthleticsLISD

@AthleticsLISD RT @AthleticsLISD: Congratulations to @Mat_Football Sr. #2 Jeremiah Dobbins for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 01:28:54
Twitter AthleticsLISD

@AthleticsLISD RT @AthleticsLISD: Congratulations to @WesternerFB Sr. #55 Cristian Longoria for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 01:28:51
Twitter AthleticsLISD

@AthleticsLISD RT @AthleticsLISD: Congratulations to @mhsplainsmenfb Sr. #13 Tyrie Tipton for being recognized as the @mcgavocknissan 2019 Football MVP fo…

22.11.2019 01:28:47
Twitter jonhernandez_2

@jonhernandez_2 RT @AthleticsLISD: Congratulations to @Cstangsfootball Sr. #16 Jon Hernandez for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 01:14:07
Twitter Cstangsfootball

@Cstangsfootball RT @AthleticsLISD: Congratulations to @Cstangsfootball Sr. #16 Jon Hernandez for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 01:10:37
Twitter sladesmart

@sladesmart RT @AthleticsLISD: Congratulations to @Cstangsfootball Sr. #16 Jon Hernandez for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 01:02:09
Twitter NancySurber2

@NancySurber2 RT @AthleticsLISD: Congratulations to @Cstangsfootball Sr. #16 Jon Hernandez for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 01:01:25
Twitter NancySurber2

@NancySurber2 RT @AthleticsLISD: Congratulations to @mhsplainsmenfb Sr. #13 Tyrie Tipton for being recognized as the @mcgavocknissan 2019 Football MVP fo…

22.11.2019 00:45:25
Twitter NancySurber2

@NancySurber2 RT @AthleticsLISD: Congratulations to @Mat_Football Sr. #2 Jeremiah Dobbins for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 00:45:06
Twitter coachvint

@coachvint RT @AthleticsLISD: Congratulations to @Mat_Football Sr. #2 Jeremiah Dobbins for being recognized as the @mcgavocknissan 2019 Football MVP…

22.11.2019 00:44:11
Twitter ApierceGamer

@ApierceGamer @Tyler19436038 @Suddenlink @CenturyLink @Jlewis243 I know that blows

22.11.2019 00:43:02
Twitter Tyler19436038

@Tyler19436038 @ApierceGamer @Suddenlink @CenturyLink @Jlewis243 I prefer spark light but they don’t provide in my area

22.11.2019 00:42:40
Twitter Jlewis243

@Jlewis243 @Tyler19436038 @Suddenlink @CenturyLink @SuddenlinkHelp help this man out

22.11.2019 00:16:18
Twitter QuincyAdkins22

@QuincyAdkins22 RT @AthleticsLISD: Congratulations to @mhsplainsmenfb Sr. #13 Tyrie Tipton for being recognized as the @mcgavocknissan 2019 Football MVP fo…

22.11.2019 00:05:58