All Suddenlink reports of the last 24 hours

No problems found!

Common problems are:

Internet 86%
TV 12%
Webseite 1%
Phone 1%


Affected cities:


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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.


Live reports

Twitter Makingitup3

@Makingitup3 @biancag__9 @Suddenlink Please do

24.09.2020 02:54:43
Twitter biancag__9

@biancag__9 @Makingitup3 @Suddenlink girl, let me tell you a story....

24.09.2020 02:54:18
Twitter DylxnAF

@DylxnAF @Suddenlink can you fix the service around the Washington NC area please.

24.09.2020 02:24:07
Twitter Manojsinghgusa6

@Manojsinghgusa6 https://t.co/cejkA1QRDX #TIMEMagazine thip news agency 😠😠👎👎🤛 @POTUS @realDonaldTrump @globaltimesnews @japantimes… https://t.co/wMOoHE7KqY

24.09.2020 02:21:32
Twitter cwarren2006

@cwarren2006 @LATreasury @Suddenlink right now Suddenlink is single most company holding up SWLA from recovery.. No business pho… https://t.co/IDjWppSozu

24.09.2020 00:58:30
Twitter KadeButler2

@KadeButler2 RT @tnguyen337: Hey @elonmusk, Louisiana really need your Starlink internet service here especially in Lake Charles, LA. @Suddenlink really…

23.09.2020 23:37:31
Twitter KadeButler2

@KadeButler2 @nutria_rat @Suddenlink Same still no WiFi

23.09.2020 23:37:16
Twitter KadeButler2

@KadeButler2 @Suddenlink @Univision @AleespinozaTV Stop celebrating and fix my WiFi

23.09.2020 23:35:59
Twitter dedoats

@dedoats @Suddenlink @Univision @AleespinozaTV fix your shit so my girl can play league with me again

23.09.2020 23:31:23
Twitter SHUN7MARIA

@SHUN7MARIA Got behind in my school work due to the Hurricane and no internet service then spotty internet service thanks to… https://t.co/gNr6OHzIXL

23.09.2020 23:09:56
Twitter joobboyo

@joobboyo @Suddenlink $90 a month btw lol https://t.co/porWIXUvti

23.09.2020 23:05:14
Twitter hook_nolan

@hook_nolan @Suddenlink has to be one of the worst internet service providers I have ever dealt with. Our internet has been out… https://t.co/ebu3y3MHOi

23.09.2020 22:54:51
Twitter kismek83

@kismek83 @itsjengreene @Suddenlink I wish I could get her number. I'm locked into an agreement with non-working cell phone… https://t.co/kweEZEcKqM

23.09.2020 22:27:40
Twitter kismek83

@kismek83 Tomorrow marks one month since my mobile data service on @alticeusa stopped working. They have no phone support.… https://t.co/8AxuUxBxeC

23.09.2020 22:26:26
Twitter speedemon111

@speedemon111 @Suddenlink Customer was told in order to get credit that the customer had to provide the correct documentation..

23.09.2020 22:21:47
Twitter Burke_Franklin_

@Burke_Franklin_ @ShagBranham @Suddenlink I got that Harry Burke crazy in me

23.09.2020 22:20:25
Twitter Burke_Franklin_

@Burke_Franklin_ @ShagBranham @Suddenlink Haha don’t F with crazy, suddenlink.

23.09.2020 22:20:11
Twitter ShagBranham

@ShagBranham @Burke_Franklin_ @Suddenlink Suddenlink’s reply to you “throwin hands” https://t.co/HmwuKM6pIi

23.09.2020 22:19:35
Twitter WillHolbrook10

@WillHolbrook10 @Burke_Franklin_ @Suddenlink You boys must be referring to Suddenlink....😂😂

23.09.2020 22:14:26
Twitter Burke_Franklin_

@Burke_Franklin_ @CoachSlonePHS @Suddenlink 100% bro. It’s maddening

23.09.2020 22:10:51
Twitter Burke_Franklin_

@Burke_Franklin_ RT @CoachSlonePHS: @Burke_Franklin_ @Suddenlink Worst cable/internet provider in the United States.

23.09.2020 22:10:37
Twitter CoachSlonePHS

@CoachSlonePHS @Burke_Franklin_ @Suddenlink Worst cable/internet provider in the United States.

23.09.2020 22:10:21
Twitter Burke_Franklin_

@Burke_Franklin_ .@Suddenlink If you’re gonna be in and out of cable service for the third day in a row I’d really appreciate ya g… https://t.co/R2UjtHTrch

23.09.2020 22:04:21
Twitter JohnS79176006

@JohnS79176006 @itsjengreene @Suddenlink Yeah, but did she get your internet restored? Still nothing here in Pineville, LA. Ridiculous. Almost 4 weeks.

23.09.2020 21:44:17
Twitter justinlsmithwoo

@justinlsmithwoo @SuddenlinkHelp @Suddenlink I need to speak to a human, so we can get our phone number forwarded and receive calls… https://t.co/GEZCw2CL5k

23.09.2020 21:37:06
Twitter SpeedLancer

@SpeedLancer @Suddenlink So how many techs are supposed to be in Sulphur, LA? Drive through town every day, all I see is… https://t.co/ldDJK4WC3a

23.09.2020 21:37:05
Twitter Mattpl1981

@Mattpl1981 @prettyplusmore @Suddenlink @SenJohnKennedy Suddenlink is a JOKE...they gotta go.

23.09.2020 21:25:02
Twitter natneverwrong

@natneverwrong Im shook. The agent from @Suddenlink is literally having a whole ass convo with her coworker lmao. I’m just sitting… https://t.co/T0IE1DF85v

23.09.2020 21:18:17
Twitter SpeedLancer

@SpeedLancer @Suddenlink Had service return early Monday morning, went down again in the middle of Wednesday. What is going on??

23.09.2020 21:17:20
Twitter prettyplusmore

@prettyplusmore And today they are telling people in #LakeCharles that they are “updating” all day. College seniors won’t graduat… https://t.co/sBrR3X5jlH

23.09.2020 21:09:28