All Suddenlink reports of the last 24 hours

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Comments on Suddenlink

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Lou Avatar

Lou
Internet has been out for 2 days, with only a few spots of connectivity that last 20-30 min at a time. 70605 Lake Charles, La.

1 week ago
Lasha Spacek Avatar

Lasha Spacek
No internet 77845

3 weeks ago
Steve Avatar

Steve
Internet down since last night 75068 Little Elm

3 weeks ago
Megan Avatar

Megan
No internet 77845

3 weeks ago
Bill Avatar

Bill
No internet for 3 hours in 75078

1 month ago
Roger Murray Avatar

Roger Murray
No internet service in Aubrey 76227

1 month ago
Seiler Sharon R Avatar

Seiler Sharon R
My internet has been out all day starting at 12am.

1 month ago
Sungoddess  Avatar

Sungoddess
Suddenlink hasn’t been right since Altice took over and changed systems in September of 2018 or 2019, and it’s been HELL since.. the service is AWFUL!! But they make sure they get their money on the spot every month... Something really needs to be done, this shouldn’t even be legal...

1 month ago
ronald manning Avatar

ronald manning
My message is same as above. Internet up and down all day and at night. The cable tv is the same way. They tell you that there is an outage in your area each time you call. Over half of my channels want work now, and the other one are freezing up. I had 200 megs but the service was so bad that I was only getting 40-50, so I dried down to 100 meg and as odd tonight I was only getting 13-17. I'm so sick of Suddenlink

1 month ago
flagfox Avatar

flagfox
Flagstaff, Az Internet goes out all day long, everyday. The only time I've seen internet this bad was when an IT employee was maliciously cutting the connection...

2 months ago
Chris K  Avatar

Chris K
Internet is only good when it works. This company would not know good internet if it came up and sat next to them at a bar!!! You should probably stick to TV!

3 months ago
Jeff Avatar

Jeff
Hoped better for suddenlink but they are now what our old internet provider was...100$ a month just internet and this is how you treat us..wow..wish another company would show up and give u competition to be better... Charleston.25302

3 months ago
Diana Avatar

Diana
Why has internet service and cable been out for last few days in Madison WV 25130? I tried reporting this for neighbor as I'm not a Suddenlink customer. When I called customer service I was told there were no reported outages, yet everyone in my Apt complex is having issues, especially with a internet. I was also told only a customer can report issues! That's ridiculous. How can a customer report a problem if they have no service to do so?!! I'm not asking for secret to information,. I'm simply trying to report an outage that has been ongoing for days!

3 months ago
Robin  Avatar

Robin
The Louisiana Public Broadcast channels are out. 71360

3 months ago
Chris Avatar

Chris
Bullhead City, AZ 86442 I have never had the displeasure of seeing the way Suddenlink operates. The TV goes out at least several times a week and now the local channels from Phoenix are working sporadically at best, if at all. This is the most piss poor cable company I have delt with ever!

4 months ago
Sonya Avatar

Sonya
24740 Internet out

4 months ago
Tina Ratliff Avatar

Tina Ratliff
BECKLEY, WV... Internet and TV are totally gone .. for the price that is paid this should NEVER HAPPEN

4 months ago
Sissy  Avatar

Sissy
79407 Lubbock No internet since June 3

4 months ago
SSkeans Avatar

SSkeans
Total blackout 2pm june5

4 months ago
Elliott Avatar

Elliott
No cable, internet or phone in Charleston WV, 25314.

4 months ago

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.

Live outage map
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Outage history

Reported outages on 22.10.2021:
There were a total of 4 outages at Suddenlink. The most frequently affected cities were:
Reported outages on 21.10.2021:
There were a total of 7 outages at Suddenlink. The most frequently affected cities were: Chicago
Reported outages on 20.10.2021:
There were a total of 8 outages at Suddenlink. The most frequently affected cities were:
Reported outages on 19.10.2021:
There were a total of 4 outages at Suddenlink. The most frequently affected cities were: Chicago
Reported outages on 18.10.2021:
There were a total of 1 outages at Suddenlink. The most frequently affected cities were:
Reported outages on 17.10.2021:
There were a total of 5 outages at Suddenlink. The most frequently affected cities were: Chicago
Reported outages on 16.10.2021:
There were a total of 4 outages at Suddenlink. The most frequently affected cities were:

For technical support, you can dial: 877-794-2724