All Suddenlink reports of the last 24 hours

No problems found!

Common problems are:

Internet 86%
TV 11%
Webseite 1%
Phone 1%

Affected cities:

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.

Live reports

Twitter MikeSmart1

@MikeSmart1 RT @OSUMBB: 🗣 “College basketball is back. Let’s go!!!” @Suddenlink | #NewEra

27.11.2020 01:46:28
Twitter realzachbarton

@realzachbarton @OSUMBB @Suddenlink Song

27.11.2020 01:21:16
Twitter ZachMcCoy371

@ZachMcCoy371 RT @OSUMBB: 🗣 “College basketball is back. Let’s go!!!” @Suddenlink | #NewEra

27.11.2020 01:20:16

@NATE_HIATT RT @OSUMBB: 🗣 “College basketball is back. Let’s go!!!” @Suddenlink | #NewEra

27.11.2020 01:17:34
Twitter OSUMBB

@OSUMBB 🗣 “College basketball is back. Let’s go!!!” @Suddenlink | #NewEra

27.11.2020 01:17:21
Twitter gewing13

@gewing13 @THSPrincipal_T @Suddenlink 312 up 32 down

27.11.2020 00:32:57
Twitter the_Lady_Doctor

@the_Lady_Doctor @Suddenlink @SuddenlinkHelp Help! About 10 calls, 4 appts, and 1 visit to your Jonesboro location and still 2 weeks w/o internet ☹️😑

26.11.2020 23:53:39
Twitter bzimmerman90

@bzimmerman90 @J_Herrig @Suddenlink Yeah it’s pretty awful. It’s the only provider in my area and it always sucks.

26.11.2020 23:31:39
Twitter DXTex

@DXTex @Suddenlink my damn internet has been out all this afternoon in Kingwood TX. Your help center is absolutely no damn…

26.11.2020 22:44:44
Twitter colehasbigballs

@colehasbigballs @OSUMBB @CadeCunningham_ @Suddenlink tell him to come to okc next year!

26.11.2020 22:42:34
Twitter THSPrincipal_T

@THSPrincipal_T Check out my Speedtest results! 8.2 Mbps down and 7.2 Mbps up. How do your speeds compare?…

26.11.2020 22:42:32
Twitter 6_5Guard

@6_5Guard RT @OSUMBB: The Cowboys' best plays in the season opener versus the Mavs 🤩 @Suddenlink | #NewEra

26.11.2020 21:01:54
Twitter bzimmerman90

@bzimmerman90 @J_Herrig @Suddenlink I feel your pain brother

26.11.2020 20:09:10
Twitter cayemoose

@cayemoose @Suddenlink I have an outage at my house in pflugerville, tx

26.11.2020 19:39:10
Twitter lukerobi

@lukerobi @Suddenlink @SuddenlinkHelp I have been waiting months on a build out quote. Nobody in sales or CS can help me. W…

26.11.2020 19:18:02
Twitter roger_betterer

@roger_betterer @Suddenlink you guys please fix internet so it works. Currently have 3rd world connection speed and consistency. Pl…

26.11.2020 18:26:40
Twitter HunterNOklahoma

@HunterNOklahoma @Suddenlink Thanks. We've been in an outage for 3 days. Still nothing & no answers. Great not having TV on Thanksgiving

26.11.2020 18:17:30
Twitter Adianporras_14

@Adianporras_14 RT @dctf: Congrats to our College Station, our Community Connection School of the Week presented by @Suddenlink!…

26.11.2020 17:50:57
Twitter kellzzx

@kellzzx @jake_theviking @Suddenlink @jake_theviking same. I called them and asked why I'm not even close to a gig and they…

26.11.2020 15:48:22
Twitter AKBryant33

@AKBryant33 RT @OSUMBB: Many, many more where that came from 😏 @Suddenlink | #NewEra

26.11.2020 15:13:27
Twitter EddieMcglamery

@EddieMcglamery @ScottKeys7 @Suddenlink Come on...we have @dish and picture is clear:)

26.11.2020 14:59:00
Twitter ScottKeys7

@ScottKeys7 @EddieMcglamery @Suddenlink I guess they forgot to turn the system on! Looks like everyone is gonna have to come to your house!

26.11.2020 14:56:39
Twitter EddieMcglamery

@EddieMcglamery @ScottKeys7 @Suddenlink Suddenlink thinks Briarwood is having a big Thanksgiving party?

26.11.2020 14:50:22
Twitter ScottKeys7

@ScottKeys7 Someone needs to call @Suddenlink and wake up the guy who is supposed to hit the “ON” button. #paradeisabouttostart

26.11.2020 14:47:10
Twitter MikeSmart1

@MikeSmart1 RT @OSUMBB: The Cowboys' best plays in the season opener versus the Mavs 🤩 @Suddenlink | #NewEra

26.11.2020 09:40:50
Twitter QuezNC

@QuezNC RT @jordanmaisygano: 11/20/2020 and @Suddenlink is still the worst interest service I’ve been forced to have 🥰

26.11.2020 09:09:20
Twitter sirduhon

@sirduhon Dear @Suddenlink I’m not paying $60 for a technician who came to my house, didn’t fix anything or touched anything,…

26.11.2020 08:01:00
Twitter RichieMusser

@RichieMusser @Suddenlink @SuddenlinkHelp Got you tweet, will reply in the morning. However my internet was down once again for 30 minutes tonight.

26.11.2020 07:37:03
Twitter thesharkdrummer

@thesharkdrummer I swear I’m gonna be so happy once I move out this house and no longer use @Suddenlink. Keep pushing for bundles th…

26.11.2020 05:46:40
Twitter cowboysbldorang

@cowboysbldorang RT @OSUMBB: Many, many more where that came from 😏 @Suddenlink | #NewEra

26.11.2020 04:32:26