All Suddenlink reports of the last 24 hours

No problems found!

Common problems are:

Internet 85%
TV 12%
Webseite 2%
Phone 1%

Affected cities:

Comments on Suddenlink

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.

Live reports

Twitter Juuurd

@Juuurd @DReynolds320 @Matt_Sanders22 @Suddenlink I hate a fuckin Johnny

18.01.2020 09:19:58
Twitter DReynolds320

@DReynolds320 @Matt_Sanders22 @Juuurd @Suddenlink Tell him matt

18.01.2020 09:18:17
Twitter Matt_Sanders22

@Matt_Sanders22 @DReynolds320 @Juuurd @Suddenlink this johnny guy man

18.01.2020 09:17:48
Twitter DReynolds320

@DReynolds320 @Juuurd @Suddenlink The nerve of that guy

18.01.2020 09:16:27
Twitter Juuurd

@Juuurd @DReynolds320 @Suddenlink Fuckin roasted Jonathan

18.01.2020 09:15:46
Twitter DReynolds320

@DReynolds320 @Juuurd @Suddenlink Yeah Jonathan, you ain’t gonna do anything that benefits the customers of Suddenlink, your comp…

18.01.2020 09:00:43
Twitter Juuurd

@Juuurd @Suddenlink You ain’t gon do shit and you know it

18.01.2020 06:14:03
Twitter gineglover

@gineglover @Suddenlink I sent a DM . Started calling again because I was over overbilled again You fixed it so I didn't discon…

18.01.2020 04:44:15
Twitter gineglover

@gineglover @Suddenlink okay after seven different phone calls where I was on hold over 35 minutes each call talking to the bil…

18.01.2020 04:42:28
Twitter lokisan95

@lokisan95 Hey @Suddenlink when are you gonna bring internet to ALL of Winterville? I'm sick of @CenturyLink and not being abl…

18.01.2020 03:45:02
Twitter Heidicapped

@Heidicapped @Suddenlink The 6th technician is scheduled for Monday. I have absolutely no confidence in your ability to fix the…

18.01.2020 03:18:16
Twitter Juuurd

@Juuurd THIS IS NOT OKAY @Suddenlink

18.01.2020 03:10:44
Twitter 6944gj

@6944gj @Suddenlink fix my wifi plz

18.01.2020 02:57:04
Twitter EcoStingYT

@EcoStingYT @Suddenlink As much as I appreciate your offer im donw with your customer support. Will all due respect its dogshit…

18.01.2020 02:56:38
Twitter mattius00

@mattius00 @Suddenlink you dont need account information to confirm an area outage. Name and address should suffice. Your cu…

18.01.2020 01:23:44
Twitter mattius00

@mattius00 @Suddenlink all you needed to do was say yes there is an outage. I dont need the rest of your abs. You shouldn't…

18.01.2020 01:19:43
Twitter CraigLansford

@CraigLansford @Suddenlink you changed me from unlimited to basic when you were supposed to transfer the service. 3 months later y…

18.01.2020 00:53:21
Twitter TMattAsh

@TMattAsh @Suddenlink It’s back on as of Tuesday evening. Once I get my bill I will know if the situation is 100% handled as…

17.01.2020 23:32:01
Twitter EcoStingYT

@EcoStingYT Dog I'm so fucking done with Texas internet providers, suddenlink makes us pay like fucking 200 a month on internet…

17.01.2020 22:19:47
Twitter Kevin_Smallwood

@Kevin_Smallwood @Suddenlink I’m trying to purchase your service and I can’t get ANYONE to answer the phone.

17.01.2020 22:13:56
Twitter miss_airfresh

@miss_airfresh @Suddenlink out here lying to people to trick them into a contract lol worst customer service and guess what you do…

17.01.2020 20:23:17
Twitter dlwebb425

@dlwebb425 RT @vintagearcane: They said 24 hours to amend. Ten days later, no credit, and more errors. NOW they say it'll take 7 more days. It's bil…

17.01.2020 20:06:40
Twitter Heidicapped

@Heidicapped @Suddenlink I go through all this AGAIN and when I finally get someone on the phone, they put me on mute and eventu…

17.01.2020 18:55:59
Twitter Heidicapped

@Heidicapped @Suddenlink I am so sick of going through these troubleshooting steps over and over and over every time I call! I…

17.01.2020 18:51:56
Twitter TMattAsh

@TMattAsh @Suddenlink finally!!

17.01.2020 15:31:31
Twitter theBryan_2

@theBryan_2 @Suddenlink @AlticeUSA I’m still waiting on a response? I’d like to say I can’t believe it, but only 1 question on…

17.01.2020 15:03:06
Twitter shoptailgate

@shoptailgate @Suddenlink when does the HBO preview weekend start? It is advertised as 17-20th but still no access!! 🤷🏼‍♀️

17.01.2020 15:01:08
Twitter AWardShowLive

@AWardShowLive @ATTHelp No. You're too much of a hassle. I'm changing to @Suddenlink where I can get 400mbps for $45. I pay you $86!!! It's like stealing.

17.01.2020 14:37:04
Twitter AWardShowLive

@AWardShowLive @Suddenlink @SuddenlinkHelp HELP ME!!! THEY ARE STEALING MY MONEY!!

17.01.2020 14:05:13
Twitter KennyYellows

@KennyYellows @Suddenlink I love to watch Terry and June!

17.01.2020 13:44:16