All Suddenlink reports of the last 24 hours

No problems found!

Common problems are:

Internet 86%
TV 11%
Webseite 2%
Phone 1%


Affected cities:


Comments on Suddenlink

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.


Live reports

Twitter AndyUno1

@AndyUno1 Hey @Suddenlink !! How are you doing today? I'm not doing well because MY INTERNET STILL SUCKS!!! Here are today's… https://t.co/D4R9y64Gay

12.12.2019 22:35:09
Twitter David2clee

@David2clee I’m about to have a catastrophic meltdown on my internet provider @Suddenlink

12.12.2019 22:12:47
Twitter RLDaniels919

@RLDaniels919 Hi @Suddenlink @SuddenlinkHelp Since I haven’t heard from you....thought I’d reach out to let you know my Dad’s hom… https://t.co/9szvmSlcAM

12.12.2019 22:00:50
Twitter jchaywood

@jchaywood @AndyUno1 @Suddenlink Man you're lucky. Today my download speed was 0.3 mbps.

12.12.2019 21:41:00
Twitter BritniMcalduff

@BritniMcalduff @Suddenlink your customer service is trash and last time I checked, It’s rude to hang up on customers!!

12.12.2019 21:17:58
Twitter MonicaRosie

@MonicaRosie @Suddenlink @SuddenlinkHelp I have used your service for 20 years. But it seems to work less and less. We are abo… https://t.co/qMGRQLdKIX

12.12.2019 20:04:05
Twitter darrellicus

@darrellicus .@Suddenlink's #CustomerService leaves a lot to be desired. https://t.co/paogeWkEZy

12.12.2019 19:18:22
Twitter BigSweetTooth2

@BigSweetTooth2 @Suddenlink any word on how long the outage is going to be in Cheneyville,LA?

12.12.2019 19:08:20
Twitter travis1holt

@travis1holt RT @call_me_woody: Same thing. @Suddenlink https://t.co/pS1NZUkO3q

12.12.2019 18:46:13
Twitter _logansj

@_logansj @SumSummmmmm @Suddenlink are you happy? Is this what you wanted?

12.12.2019 18:39:38
Twitter KCunningham921

@KCunningham921 @DylanB85 @comcastcares Be glad you're not stuck with @Suddenlink they are even worse, its ok bro @SpaceXStarlink i… https://t.co/J6WyQ1r8SZ

12.12.2019 18:38:15
Twitter c_rich_visuals

@c_rich_visuals RT @call_me_woody: Same thing. @Suddenlink https://t.co/pS1NZUkO3q

12.12.2019 18:02:56
Twitter BTechnophile

@BTechnophile RT @Emschocolate: @Suddenlink It’d make my day if your internet service didn’t go off, on, off, on every day while I try to watch Hulu Live…

12.12.2019 17:58:54
Twitter BTechnophile

@BTechnophile RT @Bernie54074854: @Suddenlink It would make everyone's day if you upgraded your infrastructure instead. You know all those "upgrade fees"…

12.12.2019 17:58:49
Twitter BTechnophile

@BTechnophile RT @xotperez: @Suddenlink How can you post but not reply??? I have services that got left undone at my house over a month ago & a tech has…

12.12.2019 17:58:37
Twitter BTechnophile

@BTechnophile RT @BobbieO68378728: @Suddenlink I'd be happy if you would fix my internet. Hmmm. I've had over 20 tech's come to my house to fix the prob…

12.12.2019 17:58:27
Twitter call_me_woody

@call_me_woody Same thing. @Suddenlink https://t.co/pS1NZUkO3q

12.12.2019 17:57:49
Twitter paisleypepp

@paisleypepp Why does my bill keep going up @Suddenlink 😡😡😡 y’all have the worst service ever

12.12.2019 17:47:33
Twitter kerama

@kerama @Suddenlink I've tried a DM, I've now spent more than an hour on the phone and am currently on hold again for "2 mo… https://t.co/m4vo16EPRx

12.12.2019 17:47:04
Twitter kerama

@kerama @Suddenlink @tallon_hinchey I understand your frustration. Customer service in San Angelo TX is absent as well!

12.12.2019 17:32:33
Twitter klklrl

@klklrl @Suddenlink Yeah I've played that game with your tech support after I had to wait 60 minutes just to get someone on… https://t.co/reSLicXKQ6

12.12.2019 16:28:12
Twitter JPedrasa

@JPedrasa @baileebarber_ @Suddenlink AT&T Fiber optic is the way to go

12.12.2019 16:26:38
Twitter DiKStark

@DiKStark @HAMmoore50 @Suddenlink @GetSpectrum @Suddenlink is supposed to be hooking up the pole outside me house in a week o… https://t.co/q2f4DDsttu

12.12.2019 16:10:05
Twitter DiKStark

@DiKStark RT @HAMmoore50: @Suddenlink @GetSpectrum either one of you wanna run some internet down 422 in Troy township. Me and my neighbors would gre…

12.12.2019 16:09:19
Twitter HAMmoore50

@HAMmoore50 @Suddenlink @GetSpectrum either one of you wanna run some internet down 422 in Troy township. Me and my neighbors w… https://t.co/ZGQ6wrdhez

12.12.2019 16:03:21
Twitter briancampbell77

@briancampbell77 RT @briancampbell77: @Suddenlink Long time customer w a very bad experience. Called to look at adjusting cable and was offered a very fair…

12.12.2019 15:19:42
Twitter ron_helios7

@ron_helios7 @Suddenlink What does DM mean? Where do I send it? I am not Twitter savy..

12.12.2019 14:45:26
Twitter statechamptexas

@statechamptexas RT @dctf: Vote for the Community Connector School of the Year presented by @Suddenlink! Winner = $2,500! VOTE as many times as you want r…

12.12.2019 14:06:41
Twitter dctf

@dctf Vote for the Community Connector School of the Year presented by @Suddenlink! Winner = $2,500! VOTE as many times… https://t.co/P0vQJnuGmb

12.12.2019 14:00:01
Twitter naceyes

@naceyes Help @Suddenlink This makes two days this week we aren’t able to serve our patients. https://t.co/r5WV0CWed9

12.12.2019 13:57:20