All Suddenlink reports of the last 24 hours

No problems found!

Common problems are:

Internet 86%
TV 11%
Webseite 1%
Phone 1%

Affected cities:

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.

Live reports

Twitter Stephen80505464

@Stephen80505464 @Suddenlink You ever wonder why nobody cares about you joe? Because we didn't vote for you. You stole the election…

27.02.2021 16:59:20
Twitter GvilleVolleymom

@GvilleVolleymom Thanks, @Suddenlink @AlticeUSA Just finishing up my tax filing when blip! Suddenlink goes out again!!…

27.02.2021 16:36:25
Twitter moviefan90

@moviefan90 Okay @Suddenlink. I have a life. A job. I CANT go 5 days without internet, and THEN take off work so the technician…

27.02.2021 15:41:32
Twitter nolan_dubya

@nolan_dubya Almost every morning the @Suddenlink internet is down. Why is that? Are we rolling blackout internet services? An…

27.02.2021 14:17:10
Twitter ne_munkey

@ne_munkey @Badboygamingfo1 @Suddenlink Unfortunately

27.02.2021 14:05:59
Twitter AshleyStirman

@AshleyStirman @Suddenlink I went through the website + made an appointment to get service reconnected Monday. It would be helpful…

27.02.2021 13:43:22
Twitter Badboygamingfo1

@Badboygamingfo1 @ne_munkey @Suddenlink Damn it's still happening?

27.02.2021 13:16:16
Twitter TTV_3DBoomer

@TTV_3DBoomer @EvilToaster @Suddenlink Yeah I feel that. My isp who says I’m having a 1% packet loss on 30 mbps upload can’t fix…

27.02.2021 10:08:49
Twitter arancaytar

@arancaytar RT @EvilToaster: PoV you're a twitch streamer with @Suddenlink

27.02.2021 08:03:54
Twitter JennyifewPwime

@JennyifewPwime RT @EvilToaster: .@Suddenlink is the absolute worst company and you should never do business with them

27.02.2021 07:09:53
Twitter Elvencloud

@Elvencloud @EvilToaster @Suddenlink Comcast once gave me a list of illegal activities I could be doing with my upload amount p…

27.02.2021 07:07:15
Twitter chersith

@chersith @GetQuakedOn @EvilToaster @Suddenlink ill give them this i was pretty entertained by fucking making fun of them

27.02.2021 06:57:31
Twitter saoirseplays

@saoirseplays @EvilToaster @Suddenlink Yeah suddenlink is trash, I can't even watch videos in 140p right now. No one else is usin…

27.02.2021 06:56:57
Twitter TacoKnow

@TacoKnow @EvilToaster @Suddenlink The fact that you have less than 1 Mbps is just awful. That should not happen ever

27.02.2021 06:54:30
Twitter GetQuakedOn

@GetQuakedOn @EvilToaster @Suddenlink i def was entertained with that nice 72p. it gave me a good laugh

27.02.2021 06:33:20
Twitter qtpeachi

@qtpeachi @EvilToaster @Suddenlink I'm having an issue can you please help?

27.02.2021 06:32:19
Twitter chersith

@chersith @Suddenlink you guys suck

27.02.2021 06:25:03
Twitter elspie_

@elspie_ @EvilToaster @Suddenlink how embarrassing of them to call this a service honestly

27.02.2021 06:24:24
Twitter EvilToaster

@EvilToaster PoV you're a twitch streamer with @Suddenlink

27.02.2021 06:23:06
Twitter elspie_

@elspie_ @EvilToaster @Suddenlink time to mass draft letters to the FCC since suddenlink doesn’t care about the consequences…

27.02.2021 06:20:22
Twitter biggyyyb

@biggyyyb @EvilToaster @Suddenlink Suddenlynolink :{

27.02.2021 06:19:49
Twitter koogie15

@koogie15 @EvilToaster @Suddenlink SUDDENLINK IS SO BAD BUT SPECTRUM ISNT MUCH BETTER (i moved away from a suddenlink area and damn)

27.02.2021 06:18:41
Twitter EvilToaster

@EvilToaster .@Suddenlink is the absolute worst company and you should never do business with them

27.02.2021 06:15:20
Twitter Royaloof

@Royaloof My internet has been out ALL day. I just wanna stream 😥 @Suddenlink

27.02.2021 04:42:25
Twitter wilburthom

@wilburthom @Suddenlink I finally got through to someone who did tell me this was a larger outage and he made me feel better ab…

27.02.2021 04:34:24
Twitter wendywafford

@wendywafford @Suddenlink you guys are GARBAGE!! We pay an ASTRONOMICAL AMOUNT OF MONEY and YOUR DUMBASS can’t keep anything on..…

27.02.2021 02:55:33
Twitter ne_munkey

@ne_munkey RT @_amandaNA_: (About @Suddenlink ) "The company’s internet service saw a 5% drop in the ACSI ratings, the steepest decline of all provid…

27.02.2021 02:42:47
Twitter _amandaNA_

@_amandaNA_ (About @Suddenlink ) "The company’s internet service saw a 5% drop in the ACSI ratings, the steepest decline of al…

27.02.2021 02:30:51
Twitter GameBoyHump

@GameBoyHump @Suddenlink @SuddenlinkHelp 54 minutes on be told the same things that I was told Wednesday...there is an…

27.02.2021 02:22:22
Twitter ne_munkey

@ne_munkey Hey, @Suddenlink this is what I was talking about the day before

27.02.2021 02:20:41