All Suddenlink reports of the last 24 hours

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Lca 3 months ago
Davis Oklahoma internet down. Internet connections have slowly gotten worse over the last year or so. Has a 2 day shut down a few months ago for repairs for some server issues and since then internet disconnects randomly often or shuts down for long periods. Havnt gotten much use from it in a couple months. Used to just have problems when storms came through.

Sara 7 months ago
Suddenlink down in Lindale Texas

J 1 year ago
Internet has been out off and on and barely works since past week, I talk to Suddenlink over the net says there's outage in Nixa,Mo 65714. If this keeps going few more days I'm canceling and going back to AT@T a company I never had this long of a outage with.

N/A 1 year ago
Internet down in Walden area Montgomery,Texas

jane davis 1 year ago
Fort Gay WV 25514 everything is out all neighborhood

Fred 1 year ago
I got similar issues and support service did nothing about it, so I was recommended to contact #POULSEN1296 on Instagram he successfully fixed my Suddenlink issues in less than an hour, I suggest you contact him

Melissa 1 year ago
Suddenlink down in Conroe 77303 since before 7:30 am this morning. 6/11/2022

S.E. Dunn 1 year ago
Suddenlink internet down for the most of the past 3 days here in Oklahoma. We have the latest equipment and pay for the most expensive service possible, yet we continue to deal with randomly slow or absent internet. It’s criminal!

Ryan 1 year ago
65714 Nixa Horrible service and has been going on and off for weeks now!

Rob 1 year ago
May 11, 2022 Suddenlink out all day every service. Tired of Suddenlink hiding, no one to talk to no updates...Tacus here I come

Deelah Voelz 1 year ago
No internet in Grass Valley, Ca 95949 it went down around 6:00 last night.

Will 1 year ago
No internet starting at 6pm in Bryan, Tx

Aiden 1 year ago
No wifi The wifi is not working

Jim 1 year ago
No internet since noon 79101 Amarillo

Elizabeth 1 year ago
No TV since I got home around 3:30pm 75078-prosper,tx This came at the worst time with the storms!!!

David 1 year ago
No internet or cable since this morning. Would love an update. Prosper Tx 75078

Matt S 1 year ago
Down since 830am 75078 Prosper, TX

Cindy 1 year ago
75126, internet out since early this morning. Not helping to look fora job.

Jose 1 year ago
Bastrop, TX. 78602; internet is sluggish. I'm having frequent rubberbanding and disconnects with Star Trek Online, and most of this is caused by my ISP's slow internet speed. Today, audio conversations on Discord are garbled and pixelated. Speed Test isn't properly loading, so I'm unable to test the internet connection speed.

Emi 1 year ago
75904, Lufkin, TX Our interment has been going out intermittently almost every single day since 2022 started! What is the problem, and why has it lasted so long??


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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.

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Outage history

Reported outages on 06.12.2023:
There were a total of 1 outages at Suddenlink. The most frequently affected cities were: Houston
For technical support, you can dial: 877-794-2724

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