All Suddenlink reports of the last 24 hours

No problems found!


Common problems are:

Affected cities:

Atlanta, Surrey

Comments on Suddenlink

Let others know about your problems with Suddenlink: Write comment

Ryan Avatar

Ryan
65714 Nixa Horrible service and has been going on and off for weeks now!

1 week ago
Rob Avatar

Rob
May 11, 2022 Suddenlink out all day every service. Tired of Suddenlink hiding, no one to talk to no updates...Tacus here I come

1 week ago
Deelah Voelz Avatar

Deelah Voelz
No internet in Grass Valley, Ca 95949 it went down around 6:00 last night.

1 month ago
Will Avatar

Will
No internet starting at 6pm in Bryan, Tx

1 month ago
Aiden  Avatar

Aiden
No wifi The wifi is not working

1 month ago
Jim Avatar

Jim
No internet since noon 79101 Amarillo

2 months ago
Elizabeth Avatar

Elizabeth
No TV since I got home around 3:30pm 75078-prosper,tx This came at the worst time with the storms!!!

2 months ago
David Avatar

David
No internet or cable since this morning. Would love an update. Prosper Tx 75078

2 months ago
Matt S Avatar

Matt S
Down since 830am 75078 Prosper, TX

2 months ago
Cindy Avatar

Cindy
75126, internet out since early this morning. Not helping to look fora job.

2 months ago
Jose Avatar

Jose
Bastrop, TX. 78602; internet is sluggish. I'm having frequent rubberbanding and disconnects with Star Trek Online, and most of this is caused by my ISP's slow internet speed. Today, audio conversations on Discord are garbled and pixelated. Speed Test isn't properly loading, so I'm unable to test the internet connection speed.

2 months ago
Emi Avatar

Emi
75904, Lufkin, TX Our interment has been going out intermittently almost every single day since 2022 started! What is the problem, and why has it lasted so long??

2 months ago
Sina Avatar

Sina
Internet has been down again Little Elm, Tx 75068

2 months ago
Lorna Gibbens Avatar

Lorna Gibbens
86442. No internet

2 months ago
Nina Avatar

Nina
I forgot to leave my city and zip lol to much aggravation with the internet it's literally been going off for 30 mins to an hr Coming back on for 5-10 mins maybe 45 mins if your luck and this happens all the time but this stint has been sense last night of the 21st anyway my zip is 41168 & Rush

4 months ago
Nina Avatar

Nina
Why is it that we can send random people into space but Suddenlink can't manage to keep the internet from going off every 30 mins a few hrs or if your real lucky a day ?? It's 2022 we should not have to pay the prices we pay for supposed high speed internet that isn't at all fast & is out more than it's on❗we can have cell phones in the country but not tv or internet !! They continue to let this happen because we can't go anywhere else so forgot it's have nothing at all or deal with them because for who knows what reason get any other company to offer their service out here in the county

4 months ago
Upset customer Avatar

Upset customer
95949, Grass Valley… 15 days without internet (they say that there is a fiber line that has been cut. I’m ready, if other business owners are willing, to start a class action lawsuit in response to the clear disregard and negligence that Suddenlink has shown in response to service interruption mitigation. It’s clear that Suddenlink has way too big of a territory in this area, far too big for them to manage.

4 months ago
Jesse schuelke Avatar

Jesse schuelke
Internet down for 7 days now, still no word about a resolution ...hope they can give me a discount this month...Colfax 95713

4 months ago
David Charles Ruggiero Avatar

David Charles Ruggiero
We haven't had the internet for 5 days Yet we paid you your money!!! 95949

4 months ago
Robert Coleman Avatar

Robert Coleman
I am sick and tired of trying to run my business with no phone nor internet!!!! It is time to turn against Suddenlink and find another services!!! If nothing eles mobeile hotspot is as cheep. plainview, Texas 79072

4 months ago

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.

Live outage map
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Outage history

Reported outages on 23.05.2022:
There were a total of 13 outages at Suddenlink. The most frequently affected cities were: Atlanta, Ashburn, Newark
Reported outages on 22.05.2022:
There were a total of 7 outages at Suddenlink. The most frequently affected cities were: Miami, Atlanta
Reported outages on 21.05.2022:
There were a total of 2 outages at Suddenlink. The most frequently affected cities were: Atlanta
Reported outages on 20.05.2022:
There were a total of 5 outages at Suddenlink. The most frequently affected cities were: Newark, Ashburn, Chicago
Reported outages on 19.05.2022:
There were a total of 8 outages at Suddenlink. The most frequently affected cities were: Atlanta, Los Angeles
Reported outages on 18.05.2022:
There were a total of 5 outages at Suddenlink. The most frequently affected cities were: Ashburn
Reported outages on 17.05.2022:
There were a total of 3 outages at Suddenlink. The most frequently affected cities were: Los Angeles, Newark

For technical support, you can dial: 877-794-2724