All Suddenlink reports of the last 24 hours

No problems found!

Common problems are:

Internet 86%
TV 11%
Webseite 1%
Phone 1%

Affected cities:

Comments on Suddenlink

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About Suddenlink

Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.

Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.

Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.

Regional availability

Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.

The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.

Errors / network problems

A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.

According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.

Troubleshoot yourself

The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.

If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.

In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.

For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.

Live reports

Twitter unhandmyhoagie

@unhandmyhoagie Aaaannnnnd I guess I can’t finish watching this movie @Suddenlink It’s time to invite @verizonfios @Xfinity to this town.

24.01.2021 03:02:37
Twitter Fayidar

@Fayidar @Suddenlink why does our internet keep dropping out?

24.01.2021 02:22:57
Twitter A1infinitee

@A1infinitee @Maddynf @Suddenlink does

24.01.2021 01:35:52
Twitter kiingkxnta

@kiingkxnta @zaxhpivot @Suddenlink be nice

24.01.2021 01:22:52
Twitter zaxhpivot

@zaxhpivot Fuck you @Suddenlink

24.01.2021 01:21:49
Twitter J_C_Keys

@J_C_Keys @Suddenlink second day in a row. Simply unacceptable.

23.01.2021 21:42:01
Twitter J_C_Keys

@J_C_Keys @Suddenlink Second day in a row!

23.01.2021 21:40:50
Twitter 3vi1_Jay

@3vi1_Jay @Suddenlink - Second time in two weeks Conroe TX internet goes to pieces for 1+ hours, leaving customers with inter…

23.01.2021 20:58:00
Twitter catoskey

@catoskey @Suddenlink you guys have the WORST customer service I’ve ever seen. I was told one thing 2 days ago and another to…

23.01.2021 20:35:58
Twitter BlueWest18

@BlueWest18 . @dish @comcast @GetSpectrum @DIRECTV @nbc @ABCNetwork @CBS @att @Suddenlink Please ban ads for the crappy overpri…

23.01.2021 19:31:27
Twitter ErraMonroeDise

@ErraMonroeDise @Suddenlink count your fucking days!! I pay too much for my internet to NEVER FUCKING WORK!!!

23.01.2021 19:06:39
Twitter mjasper_18

@mjasper_18 My internet goes out NO LESS than twice a day. Every. Single. Day. Wtf @Suddenlink

23.01.2021 17:34:12
Twitter MrFrenchTeaches

@MrFrenchTeaches Hey @Suddenlink I say this in the nicest way possible, your internet sucks. Everybody in town says so. It goes out…

23.01.2021 17:26:10
Twitter DrFeelbad89

@DrFeelbad89 Holy fucking shit @Suddenlink is garbage. Seriously if they just went out of business with no warning, from a servi…

23.01.2021 16:46:39
Twitter 757_danny

@757_danny @Suddenlink bro i hope your headquarters burns to the ground. trash ass wifi

23.01.2021 16:15:50
Twitter kaytlinmaynard1

@kaytlinmaynard1 @Suddenlink is by far the crappiest service to have. They’ll charge you every extra penny they can scrape up for the same shit experience.

23.01.2021 15:21:54
Twitter NLDC_Casto

@NLDC_Casto @SuddenlinkHelp @Suddenlink Did you know that if you cancel your account but have a question about the outstanding…

23.01.2021 15:10:23
Twitter Errantsquire

@Errantsquire @Suddenlink I have the information ready, please open PMs or follow back so I can PM you

23.01.2021 14:44:33
Twitter bgoad1989

@bgoad1989 @Suddenlink I have a tech coming Monday. Apparently there was an issue with something technical related that neithe…

23.01.2021 13:30:45
Twitter Seamoon757

@Seamoon757 @SampadNaik5 @NaikSiddhanta @21MaRcO12 @Suddenlink @Litu03221166 @Sipun25884405 Follow all rules to participate in Giveaway.

23.01.2021 09:12:33
Twitter ClutchINkicks

@ClutchINkicks Yeah we need to talk @Suddenlink

23.01.2021 07:44:46
Twitter ClutchINkicks

@ClutchINkicks @Suddenlink do better

23.01.2021 06:24:09
Twitter JustiAllen36

@JustiAllen36 This @Suddenlink Internet crap going out all the time is getting ridiculous! Our bill is expensive and the Internet…

23.01.2021 02:57:20
Twitter Errantsquire

@Errantsquire How is it that they can screw this up? They should have records of me calling them to get the mail in forms. Who el…

23.01.2021 02:00:59
Twitter Errantsquire

@Errantsquire It would seem that @Suddenlink still isn't getting it right I Returned my modem last year during the pandemic throu…

23.01.2021 01:59:35
Twitter Mayeyala

@Mayeyala RT @Sedona_333: @SuddenlinkMedia @Suddenlink In the interest of National Security, remove Fox, OANN & Newsmax from your programming. They…

23.01.2021 01:41:10
Twitter bgoad1989

@bgoad1989 'Please allow me 1-2 minutes while I review your previous interaction' says the rep for @Suddenlink which is talkin…

23.01.2021 01:02:14
Twitter whotftookbryan

@whotftookbryan @logan_cannon107 @kowiejay @Suddenlink The perks of being the only semi competent ISP in the area. They can get awa…

23.01.2021 00:16:53
Twitter bgoad1989

@bgoad1989 New internet device from @Suddenlink & it says call customer service. 45 minutes in, and call dropped I'm now on…

23.01.2021 00:10:26
Twitter cherylephillip1

@cherylephillip1 @Suddenlink, I believe in family friendly entertainment and I demand that you add #RFD-TV and #THE COWBOY CHANNEL R…

23.01.2021 00:10:24