Let others know about your problems with Suddenlink: Write comment
Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.
Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.
Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.
Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.
The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.
A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.
According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.
The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.
If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.
In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.
For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.
Nina
I forgot to leave my city and zip lol to much aggravation with the internet it's literally been going off for 30 mins to an hr Coming back on for 5-10 mins maybe 45 mins if your luck and this happens all the time but this stint has been sense last night of the 21st anyway my zip is 41168 & Rush
Nina
Why is it that we can send random people into space but Suddenlink can't manage to keep the internet from going off every 30 mins a few hrs or if your real lucky a day ?? It's 2022 we should not have to pay the prices we pay for supposed high speed internet that isn't at all fast & is out more than it's on❗we can have cell phones in the country but not tv or internet !! They continue to let this happen because we can't go anywhere else so forgot it's have nothing at all or deal with them because for who knows what reason get any other company to offer their service out here in the county
Upset customer
95949, Grass Valley… 15 days without internet (they say that there is a fiber line that has been cut. I’m ready, if other business owners are willing, to start a class action lawsuit in response to the clear disregard and negligence that Suddenlink has shown in response to service interruption mitigation. It’s clear that Suddenlink has way too big of a territory in this area, far too big for them to manage.
Jesse schuelke
Internet down for 7 days now, still no word about a resolution ...hope they can give me a discount this month...Colfax 95713
David Charles Ruggiero
We haven't had the internet for 5 days Yet we paid you your money!!! 95949
Robert Coleman
I am sick and tired of trying to run my business with no phone nor internet!!!! It is time to turn against Suddenlink and find another services!!! If nothing eles mobeile hotspot is as cheep. plainview, Texas 79072
Colvin
No internet for 4 days morrliton ar 72110
Jan
Internet has been slow to nonexistent for the last 24 hours. 72801 Russellville, AR.
Melanie Robertson
Still experiencing intermittent internet. Can’t believe Suddenlink continues to allow this to happen! Anyone know of good internet in Pittsburg, TX 75686?
Theo
Coffee City, 75763 entire node down
Melanie
Internet is intermittently going out for the past 2 days in Pittsburg, TX. 75686
Matthew Franklin Miller
Internet Shotty and Down since last Saturday. 75455 in Mt Pleasant,Tx
dsgrey
Down for the past 6 hours at 76227 Aubrey Tx
Lou
Internet has been out for 2 days, with only a few spots of connectivity that last 20-30 min at a time. 70605 Lake Charles, La.
Lasha Spacek
No internet 77845
Steve
Internet down since last night 75068 Little Elm
Megan
No internet 77845
Bill
No internet for 3 hours in 75078
Roger Murray
No internet service in Aubrey 76227
Seiler Sharon R
My internet has been out all day starting at 12am.