Point Broadband Outages

Faith W 3 weeks ago
funny how you say you are the most reliable, while customer support never picks up, You have outages almost EVERY WEEK and I don't get what I pay for. I pay for the 1 GB fiber. I only get 500mbps. I will be contacting the BBB. what a joke this company is.

DingusBalls 4 weeks ago
MI 48205, Sueing THIS Trash Company, no way its been 5 days almost a week and point broadband is still down. they've had 5 whole days to have a crew out to fix this sh*t.

Pissed customer 4 weeks ago
43116 Day 4 of no Internet. Customer support can't even decide if there's a current outage they're working on or if it's just the one they closing to resolve 3.5 days ago. Well I still have no service and can't get in contact with tier ii

Justin 4 weeks ago
24354, Marion Va. I pay almost $80 a month for 1Gigabit Internet and most times never get close to those speeds. Want to play online gaming? Well one would know that with 1Gigabit Speeds I could run 3 different Consoles online Multi-Player and still experience no lag but not with Point Broadband because their Latency is always in the ranges of 55 to 75, which is Terrible. The Fiber-Optic strength is SUPER UNSTABLE. It Literally has not stability and comes and goes when it wants. Want really good internet that is Very Stable? Get Internet from Xfinity(Comcast) it's Cable but it is SO MUCH BETTER than what crap Point Broadband offers. Will be going back to Xfinity next month because Point Broadband is blatant Liars

Barry 1 month ago
I thought frontier was crappy internet. Seems like this point broadband is down as much as it's up. 200 mi away storms affect us again

Jared Ostrander 1 month ago
Why am I paying 80 some a month for 1gig up and down when I'm getting 150mb at most not to mention I can't game at all because I have a 32 percent packet loss.

N/A 1 month ago
Internet has been slow / pretty much down since Friday, but works perfectly fine at night. I don't care about the outages 50miles away, it shouldn't effect others. Let alone, still expecting bill to be paid on time?

Tom 1 month ago
21740-Hagerstown Going on 3 days with no internet.Had Antietam for 30 yrs, never had an it out this long...

Mike 1 month ago
36468 Leoma. Service has been very bad — notable deterioration since they bought out JTM. Had a Line down touching the ground in our neighbor’s yard for 5 days and only fixed it when I called and filed complaint with the FCC. (State of Tennessee does not regulate them.) Suddenly, it was fixed. Call FCC complaint line :1-888-225-5322 on Monday. We’ll switch to Loretto Fiber if they ever get it going.

Brenda 1 month ago
Once again an outage in Hagerstown 21740 with Point broadband at least twice a month or some kind of outage they want their money on time but can't seem to keep their service on SMH

simon 1 month ago
21742 out yet again. No storms just out. How am I supposed to get any thing accomplished online?

Kim Carter 1 month ago
Out on Dewey Ave- Hagerstown Md 21742

Maboof Hines 1 month ago
Wi-Fi been down an hour Hagerstown 21740. This is getting ridiculous every day Wi-Fi down I hope they plan on giving us a reimbursement

Brenda 1 month ago
Out again 21742

Michelle 1 month ago
21740. Out again. 2nd day in a town

Traci Kingsbury 1 month ago
Wifi out, Hagerstown, 21742

Laura 1 month ago
21742 hagerstown md outage

jerry 1 month ago
alma 48801, service has been dropping out on my computer. will be in a game then disconnect. and when i am connected, i experience packet loss.

Brady 1 month ago
38464 lawrenceburg. Ever since buyout service drops in and out EVERYDAY . Just wondering if we gotta pay for this??

Dave Koutz 1 month ago
The last two days we have periods of buffering and signal drop out. Speed test has been from low of 50-60 download to as high as 170 but normal has always been over 200. Same with upload which is sometimes barely measurable to highs above 200. What's going on? Did complete reboot of my router and tv.