Common problems are:
Affected cities:
Philadelphia
Comments on Point Broadband
Let others know about your problems with Point Broadband: Write comment
About Point Broadband
Point broadband is a leading advocate of fiber-based communications. We deliver high quality, affordable internet access to small rural communities in America. Join us to receive help from one of the top internet providers in your area regarding broadband services.
Live outage map
Outage history
Reported outages on 17.04.2025:
There were a total of 6 outages at Point Broadband. The most frequently affected cities were: Detroit, Philadelphia
Reported outages on 12.04.2025:
There were a total of 1 outages at Point Broadband. The most frequently affected cities were: Los Angeles
Reported outages on 11.04.2025:
There were a total of 1 outages at Point Broadband. The most frequently affected cities were: Springboro
Bill 1 year ago
Washington county VA 24210. My internet has been down for more than a week. A technician was here for maybe 5 minutes and said the problem was outside the house and he would put in a order to have it fixed. Still no internet. This is beyond unacceptable.
Tonya 1 year ago
36801 Opelika, AL out since about 4
Tony viers 1 year ago
Is the internet down at vansant va zip 24656
Jessica Whitley 1 year ago
Bristol24202. A tree down on my Internet line.
Sevedra 1 year ago
No internet since Friday evening, it's now Monday morning, but "no outages"???? Canton GA 30114
Austin 1 year ago
An internet outage on my one day off... just my luck. Hagerstown, MD 21740
Kim wise 1 year ago
If there isn’t an outage,why has my internet been off since Sunday? Bristol,Va 24202z???
Kim wise 1 year ago
If there isn’t an outage,why has my internet been off since Sunday? Bristol,Va 24202z???
Kim wise 1 year ago
If there isn’t an outage,why has my internet been off since Sunday? Bristol,Va 24202z???
Kim wise 1 year ago
I live in Bristol,VA 24202,we have been without wi-fi since Sunday. It worked briefly today then right back out. Snowed in and kids can’t play or watch anything. What’s up?
Bill 1 year ago
Washington county Virginia 24210. My internet is down.
D Tropf 1 year ago
Fiber-optic internet constantly dropping connection since yesterday evening. Still not able to stay online more than a minute or two. Very frustrating. Sheridan, MI 48884
Joseph Small 1 year ago
Internet has been down since 12:30pm central time. Lawrenceburg,TN 38464. This has been piontbroadband sucks the internet constantly goes out and when it does its for days. Hate it but they are the only provider here. Catch 22 BS. Starlink here I come!
Darlene Mosley 1 year ago
Point Broadband went out in Dadeville, Al 36853 near Lake Martin around 12:30am. I'm assuming because we are suppose to be getting some bad weather.
Catmom 1 year ago
I live in Washington County, Virginia, zip code 24202, and most of my tv channels have been frozen for three days. What's going on?
Galrose 1 year ago
I have point broadband cable. I can’t watch over half of my channels they are froze. I have just cable with you. No smart phone. Bristol Va 24201
Galrose 1 year ago
I have point broadband cable. I can’t watch over half of my channels they are froze. I have just cable with you. No smart phone. Bristol Va 24201
Cheryl G 1 year ago
Internet reduced all afternoon and now out completely in 24202 area What's the problem?
Unknown 1 year ago
Internet down in killen alabama
Gary 1 year ago
485 mps @ 8:00 am 310 mps @ 4:55 pm 47 mps @ 7:00 pm 3.2 mps @ 9:35 pm Typical service since Point Broadband took over JTM. 35652 Rogersville, Al
Gary 1 year ago
Every night download speed drops to 3 to 6 mbs. I am paying for 500 mbs. 35652. Rogersville, Al.
Gary Graham 1 year ago
Every night download speed drops to 3 to 6 mbs. I am paying for 500 mbs. 35652. Rogersville, Al.
Penny 1 year ago
Saltville 24370 No internet for hours now..
Uncle jo 1 year ago
Won’t be good, down hear too.
Jonathan 1 year ago
Still having problems at 23639 Raven, VA off and on slow Internet and connections dropped. Need to get this fixed or start doing partial refunds. I can't handle many more of these outages, about to switch back to spectrum. I don't think I ever had a outage with them. Maybe back in the early 2000s when it was time warner.
Val 1 year ago
24202 - Bristol - Still down. No update since 10pm yesterday.
Val 1 year ago
Will PBB be giving customers a credit on services since they have been down the better part of a week? What is the issue?
Rob 1 year ago
Still down in Bristol 24202. What on earth guys. This isn't acceptable.
Allen 1 year ago
36532. Service outage now for approximately 48 hours. Point-Broadband’s only response is they are aware of the outage and are working to correct it. No more information provided, yet.
Nick 1 year ago
Internet is down in Hagerstown 21742.
Erika 1 year ago
Day 4 of little to no internet. I'm so over it. Why am I paying for a service that is unavailable??!!
John Doe II 1 year ago
Still down. With the extended issues and lack of explanation of what the heck is wrong, we have booked a different Internet provider to come install next week. Bristol 24202
J 1 year ago
24204 Bristol, same issue going on 72 hours of 10mbps, keep getting texts saying sorry but no explanation of what's going on, or estimated time of resolution. WFH impacting my call quality
Trav 1 year ago
24630-Tazewell, VA We switched at the 1st of December. Was blazing fast until 3 days ago. Hasn't gone out, but it's extremely slow. Sub 10 mbps for download and upload. Can't seem to find any reliable information about what's going on...
Cass 1 year ago
My internet is slow will not connect
french 1 year ago
24319 been out for 3 days in chilhowie this is awful anyone know what happened
pjr 1 year ago
my wifi will not connect to smart tv or cell phone , computer very slow
Dingle McCringle 1 year ago
Pay for highest speed, been horrifically slow for 3 days now 24201 + Bristol
Wendy R. 1 year ago
Issues past 3 days 24354..Marion, Va.
John Doe 1 year ago
Issues for 48+ hours, bristol 24202.