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Johnita 4 minutes ago
My bill generated today and of course there was no credit for the 63 hours we were without service even though they said there would be. I have emailed them we shall see if they issue the credit.
Kevin Kuss 15 hours ago
Internet went down in Upstate NY at around 1pm yesterday and hasn’t returned. Ugh
Ashley Brammah 20 hours ago
No connection! My bill is due today and I’ve had my service disconnected about 5 times the day my bill is due. Then y’all charge me a damn $20 reconnect fee smdh this better NOT be the case again cause if so then you’re just robbing me at this point.
C.wise 2 days ago
Johnita my download speed is 21 upload is 467
Johnita 3 days ago
My speed has went down awful tonight as well. I had been getting 350-400 but tonight it’s 8 that’s insane. They need to get this fixed asap are they are gonna loose a lot of customers.
Cwise 4 days ago
Wifi speeds are not what I pay for download is 18mbps been like that since last night
C.wise 4 days ago
Johnita everytime I do a speed test on that homepass app upload speeds r fine download is like 10 idk they need to fix this crap
Johnita 4 days ago
C.Wise my speeds are still very slow as well. I’m not sure what’s up with them. But they need to do something to fix this speed issue or I’m going to cancel them and go to Scott county. I’ve msged them again about my slow speeds but no response yet.
Cwise 4 days ago
Johnita my speeds was great an now download is 10.0 an upload is 431 so ima call when I get up they may need to so something on their end to reset it. Hopefully it's back on before anyone notices if they r working on it tonight
Johnita 5 days ago
I got a msg from them on FB messenger and they said they will be replacing the large piece of equipment overnight tonight so we will loose it again. But that they’re doing it at night so no one has to loose it during the day. I sure hope they don’t mess anything up and it’s out longer.
Johnita 5 days ago
My speed has finally made it to 490 but it’s still got a lot of lag. I sure hope since they are still working on it that it won’t go out again.
C.wise 5 days ago
Hey Crystal. We've been working on this one and are still continuing to work on it. Our engineering teams are engaged and working as quickly as possible. If i get more updates i'll pass them along, but it's an equipment issue at one of the main connections and we've swapped equipment but still having issues. This is what they just send me on fb messages
Cwise 5 days ago
Yeah I just check my speed is up to 433 on my phone. We stream too sh.. had me furious ima call the idiots in a lilbit. When we was w Scott coop I used their routers an they worked better then these junk pods 1 tech told me last yr these pods can't handle the higher speeds then y give em to customers. Hopefully this doesn't happen again b4 we switch.
Johnita 5 days ago
C.Wise I emailed them asking about the credits and no surprise didn’t get a response back. I’m really seriously considering Scott county since they do have fiber here so I could get the same speed. We used to have Scott county for cable before we switched to streaming and they always had excellent customer service. I still am annoyed they lied to us all weekend instead of just saying they would fix it Monday.
C.wise 5 days ago
Yeah we r thinking about switching too. Wonder if they r going to issue credits. Seriously scott coop worked great we only went bk to optinet bc we wanted faster speeds. My son's game systems made the wifi slow even w 500 up an down it's still slow all I know is bvu should've kept optinet point broadband sucks I'm happy it's on but we're paying for fast wifi an not getting what we pay for
Johnita 5 days ago
Yeah my speed is a lot slower then normal. I usually get between 350-400 even tho im on the 1gig plan. But right now it’s running around 200-250. But im glad for something lol. I also found out Scott county does have fiber in my area so I may be changing over.
Cwise 5 days ago
Well the speed is only 150
C.wise 5 days ago
Hold on let me check lol
Johnita 5 days ago
Well mine is fixed and that makes me even madder clearly this was a 40 minute fix and we were left 63hrs with no internet for no reason.
Cwise 5 days ago
Thank God U got someone to tell the truth I had to unplug all my pods they got to hot kept trying to connect maybe today will be the day