Common problems are:
Affected cities:
Comments on Point Broadband
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About Point Broadband
Potential Network-Related Disruptions with Point Broadband:
1. Service Outages: Unforeseen technical glitches or planned system upgrades can sometimes result in temporary service interruptions.
2. Reduced Internet Speeds: During peak usage times or due to system congestion, users might experience speeds that are slower than their subscribed package.
3. DNS Resolving Issues: Difficulties with the Domain Name System (DNS) could lead to troubles accessing specific websites or prolonged page loading times.
4. Connectivity Drops: Sporadic connection losses might occur, potentially requiring modem or router restarts to resolve.
Tips for Point Broadband Customers:
1. Stay Updated: Regularly monitor Point Broadband's official communication channels such as their website or social media accounts for any service-related updates or announcements about maintenance.
2. Ensure Device Health: Periodically check, update, and if necessary, reset your modem, router, and other related devices to make sure they are operating optimally.
3. Check Internet Speed: Use reputable online tools to measure if the internet speeds you're getting match your subscription package.
4. Contact Customer Support: If you encounter persistent or significant connectivity issues, reach out to Point Broadband's customer support team for guidance and troubleshooting.
With a proactive approach and staying informed, Point Broadband subscribers can effectively manage and mitigate potential network disturbances, ensuring a smooth internet experience.
Dalton 1 week ago
I switched from shentel to point and probably wasn’t a good decision. I have had more problems with point in just a couple months than I did with shentel in years lol
riptide 1 week ago
Hagerstown 21740 I installed call of duty modern warfare and i steam alot too so i log on the game just to see high ping to mess me up and make the game unplayable fix the damn wifi point or im done
Anthony 2 weeks ago
Still no internet in Saltville VA. been down since 11pm last night
David 2 weeks ago
Internet has been out since 11 am in green valley 24266
Anthony 2 weeks ago
i’m really regretting switching from Xfinity! I will definitely be switching back. I have never seen so many outages. With Xfinity at least if there’s an outage, they fix it that day!
Anthony 2 weeks ago
this is ridiculous. If it’s not slow it and ping spikes it’s outages! It wouldn’t be so bad if they got right on it and fixed it, but it always takes days to get our Internet back. This is ridiculous. Everything in my house runs off my Internet, including my phone. Please hurry and fix. Saltville VA 24370
Travis Hall 3 weeks ago
Jonesville, VA 24263 Internet is down since yesterday. Nobody around me has Internet
Sharon Shaffer 3 weeks ago
My internet wire is broken And My service is out 15428greenwayrdmeadowviewva24361
User 3 weeks ago
Possible outage in sw virgina. Clintwood 24228 area.
Burke’s Garden Telephone 3 weeks ago
It has been out here in Burkes Garden since 12:15 they are saying it’s an issue in the Lebanon Va area
Richard 3 weeks ago
Point Broadband Internet is out here on Baptist Valley in North Tazewell, VA
Jared m 3 weeks ago
Point Internet is out in tazewell va
Jonathan 3 weeks ago
My point broadband fiber is out in Raven Virginia 24639
Jason 4 weeks ago
I have been without WiFi since 8 or 9 so around 4 to 5 hours saltville,VA 24370
Jason 4 weeks ago
I have been without WiFi since 8 or 9 so around 4 to 5 hours saltville,VA 24370
sig coleman 1 month ago
Been with PBB for around a year. Lately really regretting changing. Have had too many no service days to count anymore. Went down last Friday and did not get service till mid day Monday. Went down again Tuesday afternoon and tech came out Wednesday it came back 5 m before he arrived. Worked for 8 h now it's down again. Of course there is nothing to do but complain. Tech said my equipment is fine. At a complete frustration level. Would not recommend this service at this time.
Joseph Graves 1 month ago
Internet has been down all day. Customer service is very rude. Everyone who experience outages needs to demand they credit your bill for the time of outage when they start to lose money then they will listen
Point User 1 month ago
75103 Martins Mill, Ben Wheeler - we are down AGAIN!
Cheryl Gnau 1 month ago
24202 Bristol, VA Point Broadband wifi/Internet was out for over an hour. (It's a daily thing, usually, but it usually only lasts less than 15 min at a time.
Janice 1 month ago
Point Broadband out AGAIN! It has been over an hour and you can't reach anyone.