Let others know about your problems with Point Broadband: Write comment
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Cwise 1 week ago
Austin how long has it been on
Austin 1 week ago
Mine is back on
Johnita 1 week ago
C.Wise is your cousins internet working or is it out?
Johnita 1 week ago
Mines due on the 14th so I literally just paid them last week now no service this week. It was much better service before point broadband took over.
C.wise 1 week ago
Idk that girl acted like she didn't have a clue. They expect their money on the 5th even if it's out
Johnita 1 week ago
I really think they have no idea what’s wrong or how to fix it. I won’t be surprised if it’s out a week or longer. I wonder if they are even working on it.
Cwise 1 week ago
Just called tech support an this girl said they don't have a estimate time an it sounds like their making excuses they need to get their s... together
Johnita 1 week ago
That’s my biggest issue we’ve not been able to get a straight answer in over 24hrs. That’s terrible customer service.
C.wise 1 week ago
Yeah I was hoping to. It's crazy to go this long with nobody telling us anything
Johnita 1 week ago
Oh I hope maybe that means they’ve turned everyone’s off to get ours back working. That would be nice. I was really hoping by now it would be back working.
Cwise 1 week ago
Yeah my cousin wifi is saying no internet connection I tried to connect to his maybe they had to shut everyone off to fix the problem idk I wanna call tech support again but they will just lie some more
Johnita 1 week ago
And even crazier she said she has the newer equipment from them and hers isn’t working ????♀️. I really think they’re lost on what’s wrong.
Johnita 1 week ago
I just talked to one of my friends who lives up AP Carter and her internet is out also. She said her neighbor has original equipment from optinet and her neighbors internet is working. I’m beginning to think they don’t have a clue what’s wrong or how to fix it.
C.wise 1 week ago
K I will
Johnita 1 week ago
Okay I’ll for sure let you know. Mines still not working yet. Let me know if yours starts working.
Cwise 1 week ago
Maybe it's fix
C.wise 1 week ago
Johnita if urs comes bk on let me know I'll have to unplug my smart pods
Johnita 1 week ago
I sure hope they are. The internet light on my router had been completely gone. But now it’s red so maybe they are working on it. I still don’t have internet but I’d be happy just knowing they are actually working on it lol.
Cwise 1 week ago
I just tried to connect to the wifi an now it says internet not available before it said wireless connection but no internet connection lol maybe they r doing something ???? ????????
Johnita 1 week ago
Exactly if these boxes were gonna be a problem why not replace them. It’s kinda crazy though that they’ve worked fine all these years now magically they all turn off. That sounds so odd. And it seems they have no clue why or how to fix it.