Point Broadband Outages

John Doe 1 year ago
Issues for 48+ hours, bristol 24202.

Whitney 1 year ago
Out since 2 today Tazewell va

Kayla 1 year ago
I take it that everyone is down. No certain pinpointed locations? Does anyone know what happened and when it will be back up? We are down in Sugar Grove, VA.

Tanner 1 year ago
36551 been hours. No one will answer and no one has answers

Jay 1 year ago
Wow!!! Down again' and on the weekend as well!!! 36576 Is it being delt with????

Tanner 1 year ago
36551 internet goes out every freaking weekend.

Codie 1 year ago
Serious lag and several pages just won't load at all. A lot of links clicked don't do anything and act like they weren't clicked at all. 24266 Lebanon

Zack 1 year ago
Damascus 24236, been lagging for 2 days now, internet comes in and out.

Jonathan 1 year ago
They should take some off of our bills. Southwest VA area

ken 1 year ago
24340 abingdon been lagging with very slow speed at 1/3 rate for almost 2 days now.

Josh 1 year ago
Bristol va lagging for 2 days know

fiona wish 1 year ago
49339 Pierson internet comes and goes for many days current day 12/13/23 Point broadband unplugged restarted hardware still same 2 weeks on and off all the time point broadband fiber must either suck or many problems otherwise

William 1 year ago
24266 Lebanon. I’ve been without internet now for 6 days. They can’t get anyone out here for a week.

Jordan 1 year ago
13803, Marathon. Horrible internet all weekend. Currently paying for 300/300 and getting 3/16. Unacceptable.

Robert Shubert 1 year ago
Internet down in Hagerstown 21740 like this is ridiculous

R 1 year ago
Internet is acting up like wtf

Tom 1 year ago
Hagerstown out again 21740

Leeroy Jenkins 1 year ago
I haven't been able to play muh World of Warcraft for HOURS now...FIX DIS NOWWW! mmm, toasty bacon sure sounds good rn too. 36801 Opelika

Millian 1 year ago
Spotty Internet since 7pm. 36801 Opelika

-bhc 1 year ago
No Internet since after 7:00 pm CT. 36804 Opelika

Tyler 1 year ago
Springboro, 45066. Down

Michael 1 year ago
Did a trace route and traffic seems to be bouncing around the 173.225.192.X space and can not get out of there. Causing down internet for anyone who is trying to route through there.

Grant 1 year ago
been stuck without internet all day with no updates at all over in Evart. already swapped out the router and the cables and were still up shits creek - Evart 49631

Terry 1 year ago
Called 3 times today and they told me that this was being fix, ha still nothing pitiful service here in Hagerstown 21740

Dennis 1 year ago
Said they fixed it. Still down. 21740

Laura 1 year ago
Previous message for 21742

Laura 1 year ago
This is insane I haven't been able to work from home or get any other work done because of this crazy long outage....I'm begging you, please fix this.

Disgruntled Customer 1 year ago
This is getting ridiculous. Many, MANY people rely on their internet to be up almost 100% of the time. It would be one thing if the company provided updates and reasons why we're experiencing issues, but there isn't so much as a "We expect this to be an issue for X days". I hope they won't be surprised when customer start jumping ship after this. -Hagerstown

Austin 1 year ago
It's been 6 days now since the internet went down. Hagerstown 21740

Tony romett 1 year ago
21742 down for 4 days straight. No eta on a fix. I have to find another ISP. This happens on a regular basis. Is Antietam any better?

Austin 1 year ago
Yay! Five days without internet. Hagerstown 21740

Maboof 1 year ago
I filed a complaint this morning after 5 days of no internet let’s see how quickly it’s fixed now. They should have left Hagerstown Fiber alone!!

Dana W 1 year ago
21742 glitching and going off and on but not strong enough for game systems or some streaming services.... Get it together point broad band!

Laura 1 year ago
21742 FIX THIS NOW, ITS BEEN DAYS! WE ALL PAY GOOD MONEY FOR YOUR SERVICES AND THIS HAPPENS CONSISTENTLY! ITS BEYOND BAD CUSTOMER SERVICE AND INTERNET SERVICE AT THAT! NO TIME FRAME GIVEN JUST "thank you for being patient while we resolve this issue" THEN RESOLVE IT ALREADY

Terry 1 year ago
It's been down for 24hrs here in hagerstown which is unacceptable, fix this garage. 21740 Hagerstown

Kingsbury 1 year ago
Still out except you tube... Has anyone gotten any feedback from point about whatever the issues are? I would think after 4 days they would have some response. I've received none so far.

MaBoof 1 year ago
Internet has been down 4 days! I’m filing a complaint Monday 1st thing morning. This is ridiculous that this happens every single month and they still expect us to pay our full amount every month!! Ever since they bought out Hagerstown fiber the internet has went to trash!! Well news flash I’m not paying full price if it’s down more than 10 hours not anymore. I can’t run my business without internet

MaBoof 1 year ago
Internet has been down 4 days! I’m filing a complaint Monday 1st thing morning. This is ridiculous that this happens every single month and they still expect us to pay our full amount every month!! Ever since they bought out Hagerstown fiber the internet has went to trash!! Well news flash I’m not paying full price if it’s down more than 10 hours not anymore. I can’t run my business without internet

Laura 1 year ago
21742 Please fix this, it's past ridiculous at this point!!! Do something

Austin 1 year ago
It has now been 4 days since the internet went down. Hagerstown 21740