Common problems are:
Affected cities:
Comments on Point Broadband
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About Point Broadband
Potential Network-Related Disruptions with Point Broadband:
1. Service Outages: Unforeseen technical glitches or planned system upgrades can sometimes result in temporary service interruptions.
2. Reduced Internet Speeds: During peak usage times or due to system congestion, users might experience speeds that are slower than their subscribed package.
3. DNS Resolving Issues: Difficulties with the Domain Name System (DNS) could lead to troubles accessing specific websites or prolonged page loading times.
4. Connectivity Drops: Sporadic connection losses might occur, potentially requiring modem or router restarts to resolve.
Tips for Point Broadband Customers:
1. Stay Updated: Regularly monitor Point Broadband's official communication channels such as their website or social media accounts for any service-related updates or announcements about maintenance.
2. Ensure Device Health: Periodically check, update, and if necessary, reset your modem, router, and other related devices to make sure they are operating optimally.
3. Check Internet Speed: Use reputable online tools to measure if the internet speeds you're getting match your subscription package.
4. Contact Customer Support: If you encounter persistent or significant connectivity issues, reach out to Point Broadband's customer support team for guidance and troubleshooting.
With a proactive approach and staying informed, Point Broadband subscribers can effectively manage and mitigate potential network disturbances, ensuring a smooth internet experience.
Kim wise 3 months ago
I live in Bristol,VA 24202,we have been without wi-fi since Sunday. It worked briefly today then right back out. Snowed in and kids can’t play or watch anything. What’s up?
Bill 3 months ago
Washington county Virginia 24210. My internet is down.
D Tropf 3 months ago
Fiber-optic internet constantly dropping connection since yesterday evening. Still not able to stay online more than a minute or two. Very frustrating. Sheridan, MI 48884
Joseph Small 3 months ago
Internet has been down since 12:30pm central time. Lawrenceburg,TN 38464. This has been piontbroadband sucks the internet constantly goes out and when it does its for days. Hate it but they are the only provider here. Catch 22 BS. Starlink here I come!
Darlene Mosley 3 months ago
Point Broadband went out in Dadeville, Al 36853 near Lake Martin around 12:30am. I'm assuming because we are suppose to be getting some bad weather.
Catmom 3 months ago
I live in Washington County, Virginia, zip code 24202, and most of my tv channels have been frozen for three days. What's going on?
Galrose 3 months ago
I have point broadband cable. I can’t watch over half of my channels they are froze. I have just cable with you. No smart phone. Bristol Va 24201
Galrose 3 months ago
I have point broadband cable. I can’t watch over half of my channels they are froze. I have just cable with you. No smart phone. Bristol Va 24201
Cheryl G 3 months ago
Internet reduced all afternoon and now out completely in 24202 area What's the problem?
Unknown 3 months ago
Internet down in killen alabama
Gary 3 months ago
485 mps @ 8:00 am 310 mps @ 4:55 pm 47 mps @ 7:00 pm 3.2 mps @ 9:35 pm Typical service since Point Broadband took over JTM. 35652 Rogersville, Al
Gary 3 months ago
Every night download speed drops to 3 to 6 mbs. I am paying for 500 mbs. 35652. Rogersville, Al.
Gary Graham 3 months ago
Every night download speed drops to 3 to 6 mbs. I am paying for 500 mbs. 35652. Rogersville, Al.
Penny 4 months ago
Saltville 24370 No internet for hours now..
Uncle jo 4 months ago
Won’t be good, down hear too.
Jonathan 4 months ago
Still having problems at 23639 Raven, VA off and on slow Internet and connections dropped. Need to get this fixed or start doing partial refunds. I can't handle many more of these outages, about to switch back to spectrum. I don't think I ever had a outage with them. Maybe back in the early 2000s when it was time warner.
Val 4 months ago
24202 - Bristol - Still down. No update since 10pm yesterday.
Val 4 months ago
Will PBB be giving customers a credit on services since they have been down the better part of a week? What is the issue?
Rob 4 months ago
Still down in Bristol 24202. What on earth guys. This isn't acceptable.
Allen 4 months ago
36532. Service outage now for approximately 48 hours. Point-Broadband’s only response is they are aware of the outage and are working to correct it. No more information provided, yet.