Point Broadband Outages

Cwise 2 years ago
I just tried to connect to the wifi an now it says internet not available before it said wireless connection but no internet connection lol maybe they r doing something ???? ????????

Johnita 2 years ago
Exactly if these boxes were gonna be a problem why not replace them. It’s kinda crazy though that they’ve worked fine all these years now magically they all turn off. That sounds so odd. And it seems they have no clue why or how to fix it.

Cwise 2 years ago
Yeah their lying everytime someone calls that's what I'd do if it was me they should've replaced the optinet boxes when they bought em. Its 24 hrs now.

Johnita 2 years ago
Same. I’ve even driven around and I’ve not seen 1 single truck in Hiltons. I really think they don’t have a clue why they’re not working and they’re not doing anything. I mean if all our equipment needs replacing they should start doing that.

C.wise 2 years ago
If they have trucks in hiltons I'd like to know where. U think they would atleast post a update on Facebook but there's nothing

Johnita 2 years ago
That’s terrible they don’t even have an ETA on getting it fixed and I would bet since it’s such few of us they won’t even be in a hurry to fix it. This is frustrating.

Cwise 2 years ago
They don't have a eta when it'll be on

C.wise 2 years ago
That's all he said an that's the number I call an press 4 for tech support

Johnita 2 years ago
C. Wise what number are you calling to get someone? I’ve been using 844-407-6468.

Johnita 2 years ago
Did he say what they are going to have to do to fix those of us who have the original boxes? It’s so odd they’ve always worked then one day they just stop. I really hope they’re not going to have to replace every single one of our boxes that would take a while.

Cwise 2 years ago
I just got off with tech support an he said they have the fiber line fixed an they r going to fix the problem for hiltons I ask if it has something to do w these outside units being originally optinet he said that it's those boxes that r out which explains y my cousin has wifi an we don't he signed up a couple yrs ago with point broadband

C.wise 2 years ago
Hopefully they tell wcyb

Johnita 2 years ago
I dont believe they have anyone working on it either. I don’t think they have any idea what’s even wrong with it. I msged WCYB maybe they can get them to tell what’s actually going on. This is absurd being without internet for almost 24hrs.

Cwise 2 years ago
They won't issue credits it's just excuse after excuse an they probably don't have anyone working on it

Johnita 2 years ago
Still no internet here and they are saying the same thing that they have people in the field fixing it. I sure hope they plan to pass out bill credits for all this time we’ve been without internet. We shouldn’t be paying for a service we don’t have.

C.wise 2 years ago
It's bs how long does it take to fix that line. Wonder what they would say if 1 of us call tech support

Johnita 2 years ago
Still no internet and no trucks in the area. We are getting close to 24hrs. I was for sure hoping it would be fixed by now.

Cwise 2 years ago
Last call to tech support she said the fiber line broke an they had to go fix that before they could come finish the rest of the outages in hiltons but they had fixed some of the outage idk I just hope it gets fixed soon.

Johnita 2 years ago
Mines been out 20hrs and not one truck has been on AP Carter Hwy. and when I first called in at 630 yesterday after a 45min hold I was told there had been an outage but it was fixed give it 2hrs and it should be fine. Now what kind of customer service is that. I waited 2hrs called back after being on home 70 mins this time and made it to number 2 in que I get an automated msg come on saying oh we know about the outage and are investigating it. So yes people are NOT gonna be happy with that kind of customer service.

C.wise 2 years ago
Hopefully when they fix that line everyone's wifi will be back on. My cousin lives 30 feet from me an his wifi has worked the whole time.

Austin 2 years ago
Mine has been out for about 19 hours now

Cwise 2 years ago
I was the 1st caller yesterday they didn't even know there was a outage yet an the tech guy I spoke to said my outside unit vanished

C.wise 2 years ago
Austin has ur wifi been out since 530 yesterday just wondering

Austin 2 years ago
When the fiber broke in ya part it shut down the fiber everywhere bristo/Kingsport/Abingdon/tn it’s not just ya we are are suffering 2

Cwise 2 years ago
There hasn't been any trucks in hiltons atleast not on ap Carter

Austin 2 years ago
Ok that’s your opinion have a great day!

C.wise 2 years ago
That must be the fiber line they said is broke. Hopefully when it's fix what's wrong w our wifi in hiltons.

Johnita 2 years ago
Very nice they are working in abingdon when the problem has been in Hiltons since 530pm yesterday!! And everyone who calls in is told something different so yes they are just saying anything to get people off the phone!!

Austin 2 years ago
No there not making stuff up here in Abingdon va there are 5-6 trucks working on a line

Johnita 2 years ago
I think they are just making up stuff. They’ve told me no one will need to come here to fix it they know what the issue is and are working on it. They’re saying it’s their equipment and they’re working on it. I swear they are just making up stuff.

Cwise 2 years ago
I just called supposedly some ppl in hiltons got fixed but they had a fiber break so they had go deal w that then come bk to the rest of us

Johnita 2 years ago
Still no trucks have been by my area. I think they simply don’t care it’s out. I think they think since it’s not thousands affected they can take their time.

C.wise 2 years ago
We haven't seen nobody up this way either seems they don't know anything an they said 54 ppl in hiltons someone should've done been to us that was 2 hrs ago

Johnita 2 years ago
I just called back and they still say they have no time of restoration but that they have people out in the field working on it. But I’ve not seen not one point broadband truck in my area.

Johnita 2 years ago
C.Wise yeah I’ve called to they just keep saying they are aware and are working on it. Have they told you when they think they will have it fixed?

Cwise 2 years ago
Johnita call their phone number press 4 for tech support that's who I've been talking to.

Johnita 2 years ago
I’m at the very start of AP Carter Hwy. Right near rally mart. So it must be most of AP Carter Hwy that’s out.

Johnita 2 years ago
C.Wise I definitely will. I can’t believe it’s taking them this long to even figure out what’s wrong. This is crazy. For anyone who works from home this would be awful. I sent another email and got the same generic response of their engineers r working on it. They expect bills paid not us to work on paying them so we should be able to expect service.

C.wise 2 years ago
Johnita if someone shows up will u let me know plz thx

Cwise 2 years ago
I'm not far from barkers chapel it shouldn't take this long an how hard is it to send ppl out they sure will want their money come the 5th an won't credit our accounts for no service