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C.wise 5 days ago
3 days no internet point broadband won't give anyone a straight answer
Cwise 6 days ago
Yeah it sucks an yea I'll let u know if it ever happens lol
Johnita 6 days ago
I will def let you know what happens if I go up there. Yeah I tnk it likely is the same people and they were always very nice. I’ll let you know if mine comes back on. Plz let me know if yours comes back on.
Johnita 6 days ago
Well my 4yr old nephew is here and he’s very upset that no internet means no cartoons. So I truly hope it’s back on soon. How frustrating.
C.wise 6 days ago
Let me know if urs comes on plz
Cwise 6 days ago
I hope so too if u go up there will u let me know what they say. I think the ppl in the office might be the ones that worked there when it was optinet
Johnita 6 days ago
I sure hope it’s the truth they finally found the problem. But I’ve lost all faith in them if it takes 49 hours to find a problem lol. But I sure hope it’s the truth and we will have internet again soon. If not I’m gonna try to talk to someone local tomorrow even if it means driving up there. I feel like they’d actually give us answers.
C.wise 6 days ago
Johnita I just called tech support again this time she said they found the problem an they are replacing the part but who the heck knows if that's even the truth ????
Cwise 6 days ago
I can see my wifi name on roku when it tries to connect it says wireless connection no internet connection. I've got the stupid pods so there lights rotate from blue to green.
C.wise 6 days ago
Yes they have ppl in the office u would have to drive up there idk what the local number is just that 1 number we've been calling
Johnita 6 days ago
Do they have customer service people at the Bristol office where you can actually go and talk to a person? The ones I get on the phone aren’t local.
Johnita 6 days ago
Yeah I have the gig plan and I NEVER get above 350-400 speed. I’ve called they don’t seem to care. Which at this point I’d just like to have my 350 lol. When this mess started the internet light on my router went completely away then yesterday it stayed red all day. Now the light is completely gone again. I have no idea what they’re doing but whatever it is def isn’t working. If this keeps up I will have to consider Scott co.
Cwise 6 days ago
I had 50 mpbs w them an it was fast optinet was faster then this company buys them an I even have there plume smart pods an 500 up 500 down an it's always lagging an this company could careless
Johnita 6 days ago
I can get them but only slow speeds. I have 1gig speed with point broadband and I think the most I can get right now with Scott county is either 25 or 50 megs. But I saw they are starting to do fiber also so I really hope they will bring fiber this way.
C.wise 6 days ago
If ur at the start of ap u should be able to get scott county Tele co-op bc I use to have it years ago an my house is close to barkers chapel
Johnita 6 days ago
If Scott county ever gets fiber here I’ll def be changing to them. I called again and got told they’re still working trying to figure out what’s wrong with it.
Cwise 6 days ago
I'd say the school is scott county telephone co-op Idk but they should tell all of us something.
Johnita 6 days ago
I don’t think they’re working on anything. And I don’t think they will even start until tomorrow. I’ve drove in and out of Hiltons and AP Carter Hwy there’s no trucks anywhere. I wonder if Hiltons school uses them for internet. I live directly across from Hiltons school.
C.wise 6 days ago
There ain't nobody doing a dang thing if it's something down this way u think somebody in hiltons would've noticed the trucks but they ain't fixing crap I'll be da.. if I'm giving them money when this crap ain't even working. They still ain't posted anything on Facebook nothing on wcyb.
Johnita 6 days ago
C.wise they are so full of crap. When I called she said even if I didn’t see trucks it didn’t mean anything they can do everything from their computers lol. So I wonder where their on site is lol. They just keep making up more stuff.