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About metroPCS
Metro by T-Mobile (formerly MetroPCS) is a prepaid wireless service carrier that operates a selection of smartphones and data plans in the United States. Previously known as MetroPCS, the company merged with T-Mobile USA’s LTE and 4G network in the year 2013 to become the company it is today. The original company, then known as General Wireless Inc., was established back in 1994. The PCS in its name comes from the term Personal Communications Service.
MetroPCS had a subscriber base of about 9 million users, which when merged with T-Mobile’s 32 million, became the fifth-biggest mobile operator in the country. Metro was rebranded as Metro by T-Mobile in 2018 when they introduced brand new unlimited pricing plans, along with several new features such as Amazon Prime bundles and Google One storage options.
Metro by T-Mobile is aiming high at making itself an established provider in the market. They announced their intention of becoming the first prepaid service to offer incredible 5G speeds by the year 2019.
Regional availability
Metro by T-Mobile provides internet service in 5 states of the U.S. Their largest subscriber base spans across Texas, Michigan, and California. The current subscriber count for Metro is at 54.3 million, which places the company sixth on the list of residential mobile internet service providers. Though Metro service is limited to small pockets across the country, the company has several expansion plans in the pipeline.
Errors / network problems
Metro’s LTE network has often met with criticism due to its old infrastructure. Though the network is based on 4G tech, the speeds from the provider were found to be in the range of older 3G services. However, for users that only need basic data usage, the service comes with an attractive no-contract feature that is quite useful.
The current Metro network relies on a combination of LTE services with 3G and 4G, which means that the services are down very often. With the rapid integration of the older MetroPCS network with T-Mobile’s larger coverage, we could soon see an immense improvement in services.
Metro by T-Mobile’s website contains a dedicated page for Support and FAQs, which has a detailed list of problems you can come across while using their service. The top 10 questions section especially is very relevant when facing common service outages.
Troubleshoot yourself
When your internet goes down with a ‘no data’ or ‘unable to connect’ message, the first thing to try is a restart of your mobile device. Some other things to check for are the mobile data settings to verify it’s turned on, software updates that could fix the outage, and also verifying that you are within the Metro mobile coverage area.
If you are unable to connect to a hotspot service with a device that is enabled to do so, check that the device hotspot settings indicate the service is turned on. Restarting the device also fixes the issue at times.
For issues with apps on your smartphone, first, check that the device is within the network area. Secondly, check your device settings to verify that it has storage space available to run apps.
For problems that still persist, you can visit the nearest Metro store or simply call Metro’s customer support line at 1-888-863-8768.
Lffl 2 years ago
33428 area mobile network not available for 2 days now. Ridiculous!
Heather 2 years ago
My service is suddenly down and we just paid a couple days ago. Been 5 years now without issues. This sucks. 97203. Cant even get onto mymetro using my home wifi to see what's up. This is weird
Kelly 2 years ago
The internet is super slow/not loading!!!!!!!!!!!
al patterson 2 years ago
Can't connect with internet / Offline
Dawn 2 years ago
I have no phone service in 48473
Brad Robben 2 years ago
The service in Chicago sucks having always issues internet or phone Yet get told there is no problem but then why tell us you need a satilite phone
Brad Robben 2 years ago
The service in Chicago sucks having always issues internet or phone Yet get told there is no problem but then why tell us you need a satilite phone
A. Aguilar 2 years ago
I can't pay my bill online or via or 611 .. it's due now will it be disconnected or will it stay in till they get the service running again? No one will answer . Y calls either since earlier this evening. Anyone have any info?
Jay 2 years ago
Tried to re-activate a previous phone LG V50 5G phone to be exact. unlocked GSM. website and call center said there is an error and that my phone isn't compatible with Metro PCS. It has been for 2 years! I got a new phone and was gicing my old LG to the wife. The website also says my currently active phone LG V60 unlocked GSM isn't compatible. Funny I called Metro customer services using it! They claimed nothing wrong on their end. website says having network issues and to call. Something is clearly wrong.
Dwight Renshaw 2 years ago
So where the LTE usually is at the top of screen , lately it has been just an E. I was told it was because of tower work but i been experiencing this and the throttling for over a month now. What gives, inconvenient to not be able to use a service i pay for. 95965 Oroville , Ca
Adam Oczkowski 2 years ago
Couldn't call 911 because server unavailable 46405
Corey williams 2 years ago
My iPhone was working a few hours ago and now all of a sudden I have no service what’s going on 27021 king North Carolina
Judas YHWH 2 years ago
I HAVE PAYED MY BILL BUT MY SERVICE IS STILL DOWN.Detroit, MI 48238
Stephanie 2 years ago
My family and I have not been able to make calls out or anything in four days now. Emergency calls only. We can't only use our phones is we connect to WiFi. I go 45 minutes up the road and everything works. We have never had this problem before. What is going on? 47043 Vevay
Lee 2 years ago
The mobile data from my cell phone and alcatel hotspot does not work in the morning and starts to work but extremely slow at night.
Lori piet 2 years ago
I cannot receive text messages for the last 2 days can someone please tell me whats going on and how to fix this ty Royal oak , michigan
Kathy 2 years ago
34994 - Stuart FL. I have no phone or data service - says emergency calls only. It's been like this, off and on, for the last 4 days,
Dazel Morrow 2 years ago
For the past week I have had nothing but problems with my signal. I can't use my phone for anything at all except emergency calls????? I've been with Metro 3 years now and never had a problem until now what the hell????
Janice 2 years ago
Sick of this ! Constant problems with connecting to the mobile network. Can never use my phone when I want to although my bill is always paid. I'm paying for 3 lines and this is beyond frustrating and ridiculous! I'm ready to switch carriers at this point because this is ongoing for almost a month now and I'm ready to smash this phone to bits . A word of advice Metro...get your shit together!!
Holly 2 years ago
I have no phone or internet service. Golden Valley AZ 86413