All metroPCS reports of the last 24 hours

No problems found!

Common problems are:

Phone 64%
Mobile internet 17%
Blackout 9%
Bad Signal 5%
Text messaging 3%
Website 2%

Affected cities:

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About metroPCS

Metro by T-Mobile (formerly MetroPCS) is a prepaid wireless service carrier that operates a selection of smartphones and data plans in the United States. Previously known as MetroPCS, the company merged with T-Mobile USA’s LTE and 4G network in the year 2013 to become the company it is today. The original company, then known as General Wireless Inc., was established back in 1994. The PCS in its name comes from the term Personal Communications Service.

MetroPCS had a subscriber base of about 9 million users, which when merged with T-Mobile’s 32 million, became the fifth-biggest mobile operator in the country. Metro was rebranded as Metro by T-Mobile in 2018 when they introduced brand new unlimited pricing plans, along with several new features such as Amazon Prime bundles and Google One storage options.

Metro by T-Mobile is aiming high at making itself an established provider in the market. They announced their intention of becoming the first prepaid service to offer incredible 5G speeds by the year 2019.

Regional availability

Metro by T-Mobile provides internet service in 5 states of the U.S. Their largest subscriber base spans across Texas, Michigan, and California. The current subscriber count for Metro is at 54.3 million, which places the company sixth on the list of residential mobile internet service providers. Though Metro service is limited to small pockets across the country, the company has several expansion plans in the pipeline.

Errors / network problems

Metro’s LTE network has often met with criticism due to its old infrastructure. Though the network is based on 4G tech, the speeds from the provider were found to be in the range of older 3G services. However, for users that only need basic data usage, the service comes with an attractive no-contract feature that is quite useful.

The current Metro network relies on a combination of LTE services with 3G and 4G, which means that the services are down very often. With the rapid integration of the older MetroPCS network with T-Mobile’s larger coverage, we could soon see an immense improvement in services.

Metro by T-Mobile’s website contains a dedicated page for Support and FAQs, which has a detailed list of problems you can come across while using their service. The top 10 questions section especially is very relevant when facing common service outages.

Troubleshoot yourself

When your internet goes down with a ‘no data’ or ‘unable to connect’ message, the first thing to try is a restart of your mobile device. Some other things to check for are the mobile data settings to verify it’s turned on, software updates that could fix the outage, and also verifying that you are within the Metro mobile coverage area.

If you are unable to connect to a hotspot service with a device that is enabled to do so, check that the device hotspot settings indicate the service is turned on. Restarting the device also fixes the issue at times.

For issues with apps on your smartphone, first, check that the device is within the network area. Secondly, check your device settings to verify that it has storage space available to run apps.

For problems that still persist, you can visit the nearest Metro store or simply call Metro’s customer support line at 1-888-863-8768.

Live reports

Twitter waterisgucci

@waterisgucci @MetroPCS why is the internet down??

05.08.2020 02:35:40
Twitter BillT54201837

@BillT54201837 @Cricketnation Charged me $15 dlls for paying my bill few minutes late. @TMobile and @MetroPCS never charged me whe…

04.08.2020 23:56:06
Twitter iamadrianna6

@iamadrianna6 I wish that I actually got the phone service I pay for. Thanks for all the dropped calls @MetroPCS @MetroByTMobile…

04.08.2020 22:59:21
Twitter chocochipken

@chocochipken @MetroPCS your lte data is not working in bergen county, NJ. Pls tell me someone is on this.

04.08.2020 22:32:52
Twitter RealSpyWorkTI


04.08.2020 20:19:33
Twitter IsabellaLabIssy

@IsabellaLabIssy @hope_gainey @TMobile @dunkindonuts @MetroPCS Just switch. T-Mobile is much better than Metro PCS. I’ve had both.. no comparison!

04.08.2020 19:29:13
Twitter teedollassss

@teedollassss So @metropcs do we get chicken??

04.08.2020 16:31:04
Twitter hope_gainey

@hope_gainey @TMobile @dunkindonuts So @MetroPCS is by @TMobile and as a metro customer for 20 years I pay more than what is adv…

04.08.2020 14:27:40
Twitter PhillipEvans2

@PhillipEvans2 @MetroPCS I just switched from @Verizon. I'm pumped

04.08.2020 13:13:25
Twitter MilitintS

@MilitintS @MetroPCS this keeps getting turned back off by hackers no matter how many times I turned it on n I'm logged into m…

04.08.2020 03:34:09
Twitter shotbydominque

@shotbydominque RT @shotbydominque: Cardi !!!!🗣 @iamcardib thank you @MetroPCS @pandoramusic

04.08.2020 00:40:29
Twitter PhillipEvans2

@PhillipEvans2 @Verizon just left you for @MetroPCS, I pay 2/3rds less and my internet is much faster. #forthegoodtimes

03.08.2020 22:45:24

@NWIDA_ORG Did you know that @MetroPCS, @CricketNation, @T-mobile, @MetrobyTmobile, @AT&T, @sprint have all terminated dealers…

03.08.2020 10:10:12
Twitter TillsonAol

@TillsonAol @MetroPCS Thank you Jayne!! Helped me get my sons phone goin!! Rayburn

03.08.2020 01:14:32
Twitter DonRicardo5x

@DonRicardo5x I’m over it 😒 @metropcs ay kan I switch over to y’all an keep the same number too

03.08.2020 00:15:52

@JESUSCHRISTMAR5 RT @JESUSCHRISTMAR5: @LaForge_AI @Spaceship_Jesus @realDonaldTrump @narendramodi @StationCDRKelly @Space_Station @State_Cyber @NSACyber @Go…

02.08.2020 18:01:28

@JESUSCHRISTMAR5 @LaForge_AI @Spaceship_Jesus @realDonaldTrump @narendramodi @StationCDRKelly @Space_Station @State_Cyber @NSACyber…

02.08.2020 18:01:24

@JESUSCHRISTMAR5 RT @JESUSCHRISTMAR5: @LaForge_AI @Spaceship_Jesus @realDonaldTrump @narendramodi @StationCDRKelly @Space_Station @State_Cyber @NSACyber @Go…

02.08.2020 17:43:41

@JESUSCHRISTMAR5 @LaForge_AI @Spaceship_Jesus @realDonaldTrump @narendramodi @StationCDRKelly @Space_Station @State_Cyber @NSACyber…

02.08.2020 17:43:37

@JESUSCHRISTMAR5 RT @JESUSCHRISTMAR5: @LaForge_AI @Spaceship_Jesus @realDonaldTrump @narendramodi @StationCDRKelly @Space_Station @State_Cyber @NSACyber @Go…

02.08.2020 17:38:39

@JESUSCHRISTMAR5 @LaForge_AI @Spaceship_Jesus @realDonaldTrump @narendramodi @StationCDRKelly @Space_Station @State_Cyber @NSACyber…

02.08.2020 17:38:24

@JESUSCHRISTMAR5 RT @JESUSCHRISTMAR5: @LaForge_AI @Spaceship_Jesus @realDonaldTrump @narendramodi @StationCDRKelly @Space_Station @State_Cyber @NSACyber @Go…

02.08.2020 17:23:14

@JESUSCHRISTMAR5 @LaForge_AI @Spaceship_Jesus @realDonaldTrump @narendramodi @StationCDRKelly @Space_Station @State_Cyber @NSACyber…

02.08.2020 17:23:11
Twitter RealSpyWorkTI

@RealSpyWorkTI RT @RealSpyWorkTI: @maezArsilFamily And @Google are blocking the updates on this phone @MetroPCS ! No Cops, No Swat, No Staff Interventions…

01.08.2020 22:46:18
Twitter RealSpyWorkTI

@RealSpyWorkTI @maezArsilFamily And @Google are blocking the updates on this phone @MetroPCS ! No Cops, No Swat, No Staff Interven…

01.08.2020 22:45:54

@NWIDA_ORG If you're a wireless dealer & have been terminated by @Cricketnation @MetroPCS , @boostmobile, @Sprint or any carri…

01.08.2020 17:40:07
Twitter KimberlyMcMic10

@KimberlyMcMic10 Why does there have to be a 2hr outrage right now @MetroPCS

01.08.2020 16:06:15
Twitter DoubleNW

@DoubleNW .@metropcs customer service IS TRASH‼️

01.08.2020 15:29:42

@JESUSCHRISTMAR5 RT @JESUSCHRISTMAR5: @thehill @Spaceship_Jesus @BarackObama @IndiaGoldPolicy @LizardSquadddd @moixsec @EUClimateAction @EUCouncilPress @EUC…

01.08.2020 04:16:30

@JESUSCHRISTMAR5 @thehill @Spaceship_Jesus @BarackObama @IndiaGoldPolicy @LizardSquadddd @moixsec @EUClimateAction @EUCouncilPress…

01.08.2020 04:16:25