All metroPCS reports of the last 24 hours

No problems found!

Common problems are:

Phone 48%
Mobile internet 21%
Blackout 15%
Bad Signal 10%
Website 4%
Text messaging 3%


Affected cities:


Comments on metroPCS

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About metroPCS

Metro by T-Mobile (formerly MetroPCS) is a prepaid wireless service carrier that operates a selection of smartphones and data plans in the United States. Previously known as MetroPCS, the company merged with T-Mobile USA’s LTE and 4G network in the year 2013 to become the company it is today. The original company, then known as General Wireless Inc., was established back in 1994. The PCS in its name comes from the term Personal Communications Service.

MetroPCS had a subscriber base of about 9 million users, which when merged with T-Mobile’s 32 million, became the fifth-biggest mobile operator in the country. Metro was rebranded as Metro by T-Mobile in 2018 when they introduced brand new unlimited pricing plans, along with several new features such as Amazon Prime bundles and Google One storage options.

Metro by T-Mobile is aiming high at making itself an established provider in the market. They announced their intention of becoming the first prepaid service to offer incredible 5G speeds by the year 2019.

Regional availability

Metro by T-Mobile provides internet service in 5 states of the U.S. Their largest subscriber base spans across Texas, Michigan, and California. The current subscriber count for Metro is at 54.3 million, which places the company sixth on the list of residential mobile internet service providers. Though Metro service is limited to small pockets across the country, the company has several expansion plans in the pipeline.

Errors / network problems

Metro’s LTE network has often met with criticism due to its old infrastructure. Though the network is based on 4G tech, the speeds from the provider were found to be in the range of older 3G services. However, for users that only need basic data usage, the service comes with an attractive no-contract feature that is quite useful.

The current Metro network relies on a combination of LTE services with 3G and 4G, which means that the services are down very often. With the rapid integration of the older MetroPCS network with T-Mobile’s larger coverage, we could soon see an immense improvement in services.

Metro by T-Mobile’s website contains a dedicated page for Support and FAQs, which has a detailed list of problems you can come across while using their service. The top 10 questions section especially is very relevant when facing common service outages.

Troubleshoot yourself

When your internet goes down with a ‘no data’ or ‘unable to connect’ message, the first thing to try is a restart of your mobile device. Some other things to check for are the mobile data settings to verify it’s turned on, software updates that could fix the outage, and also verifying that you are within the Metro mobile coverage area.

If you are unable to connect to a hotspot service with a device that is enabled to do so, check that the device hotspot settings indicate the service is turned on. Restarting the device also fixes the issue at times.

For issues with apps on your smartphone, first, check that the device is within the network area. Secondly, check your device settings to verify that it has storage space available to run apps.

For problems that still persist, you can visit the nearest Metro store or simply call Metro’s customer support line at 1-888-863-8768.


Live reports

Twitter TheAHShow

@TheAHShow @MetroPCS I am genuinely Thankful Mpho for your unwavering commitment by making this Metro LOYAL customer feel valu… https://t.co/6ak4aKVZ7P

21.01.2020 02:30:28
Twitter TheAHShow

@TheAHShow @MetroPCS Mpho is truly a leader, sincere human and excellent service with a “can do” approach to satisfying custo… https://t.co/i2PSeh9g1i

21.01.2020 02:26:54
Twitter TheAHShow

@TheAHShow .@MetroPCS I loooooove Metro & Mpho!!! Tonight I called because I really needed help & premier service. Being a loy… https://t.co/gL83euAps8

21.01.2020 02:22:53
Twitter lztsrts

@lztsrts @TruthFinder thanks for scamming me. I never got to see my report. You should say upfront I have to pay $23.… https://t.co/oXXbQBS2mV

20.01.2020 16:11:17
Twitter keebu

@keebu RT @keebu: The People from the @starbucks next to the @metropcs wanted you dead!! & help that guy!! at the other @starbucks they changed th…

20.01.2020 13:20:09
Twitter Thatdude_pskguy

@Thatdude_pskguy @JohnLegere @MetroPCS I see that Metro PCS has merged with T Mobile. How would this affect me when I want to come b… https://t.co/eaIykqOItp

20.01.2020 11:35:40
Twitter Anonwatch47374

@Anonwatch47374 @MetroPCS just like that the unlimited data plan was throttled like they wanted to extort more worthless currency… https://t.co/pE67f9uhng

19.01.2020 20:38:19
Twitter KCrissy28

@KCrissy28 @AGrimFairyTale @MetroPCS @TMobile They are!!! I’ve never been so frustrated with a situation like this ever!!

19.01.2020 04:41:59
Twitter AGrimFairyTale

@AGrimFairyTale @KCrissy28 @MetroPCS @TMobile @MetroPCS or as it’s known in Miami Metro Piece of Shit. They’re the absolute worst.

19.01.2020 04:40:01
Twitter KCrissy28

@KCrissy28 @TMobile @MetroPCS I am very disappointed in the service we received from @MetroByTMobile today. This is not the ki… https://t.co/iDKc4fdXCl

19.01.2020 04:35:47
Twitter KCrissy28

@KCrissy28 @MetroPCS what kind of policy doesn’t allow you to return unused merchandise purchased not even a full two hours pr… https://t.co/BTz22EOLvT

19.01.2020 04:29:58
Twitter KCrissy28

@KCrissy28 @MetroPCS We has the receipt, and the iPhone which wasn’t even setup or used. In fact not even taken out of the box… https://t.co/UeAsFDTSg2

19.01.2020 04:26:59
Twitter KCrissy28

@KCrissy28 Today @MetroPCS we had the worst experience as we bought an iPhone in our local store but, then went into @TMobile… https://t.co/F0OW1SgPpr

19.01.2020 04:22:50
Twitter Bluhawaiiantv

@Bluhawaiiantv @metropcs you want to help out buy some raffle tickets https://t.co/1e5NackbeY

19.01.2020 00:59:55
Twitter Ewacheeba05

@Ewacheeba05 I love how @MetroPCS tells me im paying for UNLIMITED data.... Which should mean it has NO LIMIT yet i just got a t… https://t.co/h95q92Dlxe

19.01.2020 00:20:56
Twitter overlordluzy

@overlordluzy @Moristiko @MetroPCS @MetroByTMobile yo can you help me out it isnt loading

18.01.2020 22:40:05
Twitter KruzanStellar

@KruzanStellar @MetroPCS @MetroByTMobile Horrible CSRs today and yesterday. I have paid $50 in top ups for hotspot since my $100 p… https://t.co/dQSnLLHiA0

18.01.2020 19:46:29
Twitter bobbic7

@bobbic7 I Totally abhor @TMobileBusiness taking over @MetroPCS this service is the Pits and now it's a search to switch ove… https://t.co/lXjXztyv6s

18.01.2020 16:50:28
Twitter Dave55722269

@Dave55722269 @MetroPCS I haven't been able to receive calls for a month, and they still charge me this month https://t.co/2QqeNqx4Mt

18.01.2020 04:11:56
Twitter Kristal721

@Kristal721 @MetroPCS @MetroByTMobile I think it’s ridiculous you offer good deals on phones for new customers. What about loya… https://t.co/gNg2njUHP6

17.01.2020 21:30:52
Twitter ayoeee2020

@ayoeee2020 @verizon @sprint @MetroPCS Hear me out. #Cellphones can still be payphone. Sometimes, we need payphones https://t.co/2rSluboccX

17.01.2020 18:03:34
Twitter MichaelPghfans

@MichaelPghfans @MetroPCS offers more and I think the monthly fee is less as well. https://t.co/MaGAEiTzwo

17.01.2020 17:50:04
Twitter sollnersawyer

@sollnersawyer @MetroPCS @MetroByTMobile ASSHOLES

17.01.2020 11:41:48
Twitter MattxGranpap

@MattxGranpap went to @MetroPCS to get my phone turned back on after it was turned off after six days the lady there got mad at m… https://t.co/bvXnQ5Nbjk

16.01.2020 18:01:14
Twitter GoetiaOmQueen27

@GoetiaOmQueen27 I wrote slot of you. Proof! Drake texted me. Drake confessed to at @KevinHart4real @MetroPCS

16.01.2020 07:01:49
Twitter RobNoble2

@RobNoble2 @MetroPCS sucks with hot spot runs out quick starting to miss my @boostmobile no way I should of ran out of 15gb of… https://t.co/aeM3haCwxF

16.01.2020 03:18:41
Twitter ProdigalVirgo

@ProdigalVirgo I made 6 figures last year and I'm not leaving @MetroPCS for anything. I will fight you about that.

15.01.2020 23:29:07
Twitter KingRealla

@KingRealla It sucks that @MetroPCS users are not eligible for the IPhone promotion from @TMobile even tho they own Metro? I gu… https://t.co/VkMSQw09o6

15.01.2020 21:39:29
Twitter SteveDavidMike2

@SteveDavidMike2 RT @SteveDavidMike2: @CNBC @kevinolearytv @CNBCMakeIt #QuickMath 1 @MetroPCS Phone= $ 50 Monthly (30days) ToSpend Only $ 10 daily (300 Mont…

15.01.2020 06:38:29
Twitter xRejectModelx

@xRejectModelx @flawlesskyee No I've had my own with @Metropcs since I was like 16

15.01.2020 05:21:00