All metroPCS reports of the last 24 hours

No problems found!

Common problems are:

Affected cities:

Beverly Hills, Ashburn

Comments on metroPCS

Let others know about your problems with metroPCS: Write comment

Dwight Renshaw Avatar

Dwight Renshaw
So where the LTE usually is at the top of screen , lately it has been just an E. I was told it was because of tower work but i been experiencing this and the throttling for over a month now. What gives, inconvenient to not be able to use a service i pay for. 95965 Oroville , Ca

1 week ago
Adam Oczkowski Avatar

Adam Oczkowski
Couldn't call 911 because server unavailable 46405

2 weeks ago
Corey williams  Avatar

Corey williams
My iPhone was working a few hours ago and now all of a sudden I have no service what’s going on 27021 king North Carolina

2 weeks ago
Judas YHWH Avatar

Judas YHWH

2 weeks ago
Stephanie Avatar

My family and I have not been able to make calls out or anything in four days now. Emergency calls only. We can't only use our phones is we connect to WiFi. I go 45 minutes up the road and everything works. We have never had this problem before. What is going on? 47043 Vevay

1 month ago
Lee Avatar

The mobile data from my cell phone and alcatel hotspot does not work in the morning and starts to work but extremely slow at night.

1 month ago
Lori piet Avatar

Lori piet
I cannot receive text messages for the last 2 days can someone please tell me whats going on and how to fix this ty Royal oak , michigan

1 month ago
Kathy Avatar

34994 - Stuart FL. I have no phone or data service - says emergency calls only. It's been like this, off and on, for the last 4 days,

1 month ago
Dazel Morrow Avatar

Dazel Morrow
For the past week I have had nothing but problems with my signal. I can't use my phone for anything at all except emergency calls????? I've been with Metro 3 years now and never had a problem until now what the hell????

1 month ago
Janice Avatar

Sick of this ! Constant problems with connecting to the mobile network. Can never use my phone when I want to although my bill is always paid. I'm paying for 3 lines and this is beyond frustrating and ridiculous! I'm ready to switch carriers at this point because this is ongoing for almost a month now and I'm ready to smash this phone to bits . A word of advice Metro...get your shit together!!

1 month ago
Holly Avatar

I have no phone or internet service. Golden Valley AZ 86413

2 months ago
Tom Freund Avatar

Tom Freund
Can't make outgoing call....Sun City, AZ, 85351

2 months ago
Mrs. B Avatar

Mrs. B
60438 - For the past 1.5 weeks, my service has been terrible! I can hear call clearly, however, they can't hear me or they say I am garbled or going in and out to the point where we can't hold a conversation. I have also had failures when sending pictures/gifs/media. It is beyond frustrating!

2 months ago
Bruce Avatar

Lansing IL 60438 Calls start out ok but Have phone calls dropped, break up, static, can hear caller but they can't hear me. This has been going on for the last week

2 months ago
Sharon.  Foster Avatar

Sharon. Foster
my. Samsung. Gaxly. Is. All messed. Up

2 months ago
Paula C Avatar

Paula C

2 months ago
Nicole Avatar

No network at all. Emergency calls only, no text in or out, home wifi for internet per no data. Going on 5 hours now. 43964

2 months ago
Darrell James Avatar

Darrell James
Been having issues w calls and text since Sunday in Tampa. Went to Nashville Monday had service now none again in Tampa.

2 months ago
LeeAnn Avatar

I have no mobile data either for the last hour. 80421

2 months ago
juan ponce Avatar

juan ponce
my phone data is not working for like an hour ago. area 95111

2 months ago


About metroPCS

Metro by T-Mobile (formerly MetroPCS) is a prepaid wireless service carrier that operates a selection of smartphones and data plans in the United States. Previously known as MetroPCS, the company merged with T-Mobile USA’s LTE and 4G network in the year 2013 to become the company it is today. The original company, then known as General Wireless Inc., was established back in 1994. The PCS in its name comes from the term Personal Communications Service.

MetroPCS had a subscriber base of about 9 million users, which when merged with T-Mobile’s 32 million, became the fifth-biggest mobile operator in the country. Metro was rebranded as Metro by T-Mobile in 2018 when they introduced brand new unlimited pricing plans, along with several new features such as Amazon Prime bundles and Google One storage options.

Metro by T-Mobile is aiming high at making itself an established provider in the market. They announced their intention of becoming the first prepaid service to offer incredible 5G speeds by the year 2019.

Regional availability

Metro by T-Mobile provides internet service in 5 states of the U.S. Their largest subscriber base spans across Texas, Michigan, and California. The current subscriber count for Metro is at 54.3 million, which places the company sixth on the list of residential mobile internet service providers. Though Metro service is limited to small pockets across the country, the company has several expansion plans in the pipeline.

Errors / network problems

Metro’s LTE network has often met with criticism due to its old infrastructure. Though the network is based on 4G tech, the speeds from the provider were found to be in the range of older 3G services. However, for users that only need basic data usage, the service comes with an attractive no-contract feature that is quite useful.

The current Metro network relies on a combination of LTE services with 3G and 4G, which means that the services are down very often. With the rapid integration of the older MetroPCS network with T-Mobile’s larger coverage, we could soon see an immense improvement in services.

Metro by T-Mobile’s website contains a dedicated page for Support and FAQs, which has a detailed list of problems you can come across while using their service. The top 10 questions section especially is very relevant when facing common service outages.

Troubleshoot yourself

When your internet goes down with a ‘no data’ or ‘unable to connect’ message, the first thing to try is a restart of your mobile device. Some other things to check for are the mobile data settings to verify it’s turned on, software updates that could fix the outage, and also verifying that you are within the Metro mobile coverage area.

If you are unable to connect to a hotspot service with a device that is enabled to do so, check that the device hotspot settings indicate the service is turned on. Restarting the device also fixes the issue at times.

For issues with apps on your smartphone, first, check that the device is within the network area. Secondly, check your device settings to verify that it has storage space available to run apps.

For problems that still persist, you can visit the nearest Metro store or simply call Metro’s customer support line at 1-888-863-8768.

Live outage map
View map

Outage history

Reported outages on 23.07.2021:
There were a total of 6 outages at metroPCS. The most frequently affected cities were: Brooklyn, Jacksonville, Mexico City
Reported outages on 22.07.2021:
There were a total of 4 outages at metroPCS. The most frequently affected cities were: Sacramento
Reported outages on 21.07.2021:
There were a total of 7 outages at metroPCS. The most frequently affected cities were: Beverly Hills, Los Angeles, Dallas
Reported outages on 20.07.2021:
There were a total of 4 outages at metroPCS. The most frequently affected cities were: Pittsburgh, Chicago, Mexico City
Reported outages on 19.07.2021:
There were a total of 5 outages at metroPCS. The most frequently affected cities were: Chicago, Brooklyn
Reported outages on 18.07.2021:
There were a total of 6 outages at metroPCS. The most frequently affected cities were: Brooklyn
Reported outages on 17.07.2021:
There were a total of 15 outages at metroPCS. The most frequently affected cities were: Brooklyn, Mexico City, Beverly Hills, Ashburn, Newark