All metroPCS reports of the last 24 hours

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Comments on metroPCS

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Sissy Avatar

Sissy
33823 Auburndale..cannot log in to pay my bill online. Called #611 and it isn't working either

2 months ago
Laura Avatar

Laura
92335 no internet connection

2 months ago
Krista I Hollingshead Avatar

Krista I Hollingshead
36207- I am having issues with all of my Metro devices today. I have 2 hotspot devices and I use the hotspot on my phone... all 3 are having slow connection issues causing it to be impossible to work.

2 months ago
Marty d Avatar

Marty d
Florida 34715 Last 4 week i have a bad reception. The person i call on gets a few words. I call the 800 phone and they say everything is good on their end. The had me reset the phone. Nothing has changed. I could believe its my phone but my girl friend is having the same issue. She has a samsung and i have a lg

4 months ago
Dolores M Castillo Avatar

Dolores M Castillo
Anybody in Rockport tx having problems with their MetroPCS phones. We're having phone issues. Dropped calls don't send texts and phone do r ring. Helppp

5 months ago
Dolores M Castillo Avatar

Dolores M Castillo
Anybody in Rockport tx having problems with their MetroPCS phones. We're having phone issues. Dropped calls don't send texts and phone do r ring. Helppp

5 months ago
Micah  Avatar

Micah
Montgomery, Al..internet isn't working half the time, when it is it soooooooo slow..

8 months ago
Holly Avatar

Holly
Englewood, FL 34224 Texts are not going through and if my calls actually go through it's horrible service and I can only hear every other word. Issues loading websites and several times throughout the day I'll have "no service" where I normally do.

8 months ago
Chris Avatar

Chris
We have had no service for the last two days , seems like since 5g rolled out Metro service went downhill. Time to switch carriers.

8 months ago
Angel Avatar

Angel
95351 modesto area is down been for a few hours wondering wats going on

8 months ago
Shane Applegate Avatar

Shane Applegate
Zip code 32118. The only thing that has happened with my service is the price continually goes up and the service quality continually goes down. I used to brag about Metro PCS to my friends now I would not recommend it to my enemy.

8 months ago
Joe Ramirez Avatar

Joe Ramirez
Laredo Texas 78043 Problems with Facebook

8 months ago
Joe Ramirez Avatar

Joe Ramirez
Having problems with Facebook etc.

8 months ago
J Avatar

J
Issues all day, websites and apps not loading content, calls dropping, the only thing hat seems to be working are my texts. - Savannah GA

8 months ago
Linda Haley Avatar

Linda Haley
What is going on with Metro right now I can't make no phone calls I can't make no text messages I can't do anything on my icons have disappeared I have to go into settings to do anything and it makes it really hard cuz I need my phone my zip code is 94546

8 months ago
Linda Haley Avatar

Linda Haley
What is going on with Metro right now I can't make no phone calls I can't make no text messages I can't do anything on my icons have disappeared I have to go into settings to do anything and it makes it really hard cuz I need my phone

8 months ago
John Avatar

John
85204

8 months ago
Ana Avatar

Ana
Gastonia, NC 28054 My mobile service is totally down, I have restarted my phone and it is not working since 4 hours.

8 months ago
Nader Avatar

Nader
Benton Haebor MI, Service is not working, wating my money paying the bill. Getting Verizon tommorow.

8 months ago
Alesia Avatar

Alesia
49504- Grand Rapids MI No calls or texts being recieved or sent for 2 days now. Very frustrating! Internet still works though which is odd. Please get this fixed!!!

9 months ago

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About metroPCS

Metro by T-Mobile (formerly MetroPCS) is a prepaid wireless service carrier that operates a selection of smartphones and data plans in the United States. Previously known as MetroPCS, the company merged with T-Mobile USA’s LTE and 4G network in the year 2013 to become the company it is today. The original company, then known as General Wireless Inc., was established back in 1994. The PCS in its name comes from the term Personal Communications Service.

MetroPCS had a subscriber base of about 9 million users, which when merged with T-Mobile’s 32 million, became the fifth-biggest mobile operator in the country. Metro was rebranded as Metro by T-Mobile in 2018 when they introduced brand new unlimited pricing plans, along with several new features such as Amazon Prime bundles and Google One storage options.

Metro by T-Mobile is aiming high at making itself an established provider in the market. They announced their intention of becoming the first prepaid service to offer incredible 5G speeds by the year 2019.

Regional availability

Metro by T-Mobile provides internet service in 5 states of the U.S. Their largest subscriber base spans across Texas, Michigan, and California. The current subscriber count for Metro is at 54.3 million, which places the company sixth on the list of residential mobile internet service providers. Though Metro service is limited to small pockets across the country, the company has several expansion plans in the pipeline.

Errors / network problems

Metro’s LTE network has often met with criticism due to its old infrastructure. Though the network is based on 4G tech, the speeds from the provider were found to be in the range of older 3G services. However, for users that only need basic data usage, the service comes with an attractive no-contract feature that is quite useful.

The current Metro network relies on a combination of LTE services with 3G and 4G, which means that the services are down very often. With the rapid integration of the older MetroPCS network with T-Mobile’s larger coverage, we could soon see an immense improvement in services.

Metro by T-Mobile’s website contains a dedicated page for Support and FAQs, which has a detailed list of problems you can come across while using their service. The top 10 questions section especially is very relevant when facing common service outages.

Troubleshoot yourself

When your internet goes down with a ‘no data’ or ‘unable to connect’ message, the first thing to try is a restart of your mobile device. Some other things to check for are the mobile data settings to verify it’s turned on, software updates that could fix the outage, and also verifying that you are within the Metro mobile coverage area.

If you are unable to connect to a hotspot service with a device that is enabled to do so, check that the device hotspot settings indicate the service is turned on. Restarting the device also fixes the issue at times.

For issues with apps on your smartphone, first, check that the device is within the network area. Secondly, check your device settings to verify that it has storage space available to run apps.

For problems that still persist, you can visit the nearest Metro store or simply call Metro’s customer support line at 1-888-863-8768.

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Outage history

Reported outages on 26.06.2022:
There were a total of 1 outages at metroPCS. The most frequently affected cities were:
Reported outages on 25.06.2022:
There were a total of 2 outages at metroPCS. The most frequently affected cities were:
Reported outages on 23.06.2022:
There were a total of 1 outages at metroPCS. The most frequently affected cities were: Miami
Reported outages on 22.06.2022:
There were a total of 1 outages at metroPCS. The most frequently affected cities were: Miami
Reported outages on 21.06.2022:
There were a total of 4 outages at metroPCS. The most frequently affected cities were: New York
Reported outages on 20.06.2022:
There were a total of 1 outages at metroPCS. The most frequently affected cities were: Atlanta