Common problems are:
Affected cities:
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About metroPCS
Metro by T-Mobile (formerly MetroPCS) is a prepaid wireless service carrier that operates a selection of smartphones and data plans in the United States. Previously known as MetroPCS, the company merged with T-Mobile USA’s LTE and 4G network in the year 2013 to become the company it is today. The original company, then known as General Wireless Inc., was established back in 1994. The PCS in its name comes from the term Personal Communications Service.
MetroPCS had a subscriber base of about 9 million users, which when merged with T-Mobile’s 32 million, became the fifth-biggest mobile operator in the country. Metro was rebranded as Metro by T-Mobile in 2018 when they introduced brand new unlimited pricing plans, along with several new features such as Amazon Prime bundles and Google One storage options.
Metro by T-Mobile is aiming high at making itself an established provider in the market. They announced their intention of becoming the first prepaid service to offer incredible 5G speeds by the year 2019.
Regional availability
Metro by T-Mobile provides internet service in 5 states of the U.S. Their largest subscriber base spans across Texas, Michigan, and California. The current subscriber count for Metro is at 54.3 million, which places the company sixth on the list of residential mobile internet service providers. Though Metro service is limited to small pockets across the country, the company has several expansion plans in the pipeline.
Errors / network problems
Metro’s LTE network has often met with criticism due to its old infrastructure. Though the network is based on 4G tech, the speeds from the provider were found to be in the range of older 3G services. However, for users that only need basic data usage, the service comes with an attractive no-contract feature that is quite useful.
The current Metro network relies on a combination of LTE services with 3G and 4G, which means that the services are down very often. With the rapid integration of the older MetroPCS network with T-Mobile’s larger coverage, we could soon see an immense improvement in services.
Metro by T-Mobile’s website contains a dedicated page for Support and FAQs, which has a detailed list of problems you can come across while using their service. The top 10 questions section especially is very relevant when facing common service outages.
Troubleshoot yourself
When your internet goes down with a ‘no data’ or ‘unable to connect’ message, the first thing to try is a restart of your mobile device. Some other things to check for are the mobile data settings to verify it’s turned on, software updates that could fix the outage, and also verifying that you are within the Metro mobile coverage area.
If you are unable to connect to a hotspot service with a device that is enabled to do so, check that the device hotspot settings indicate the service is turned on. Restarting the device also fixes the issue at times.
For issues with apps on your smartphone, first, check that the device is within the network area. Secondly, check your device settings to verify that it has storage space available to run apps.
For problems that still persist, you can visit the nearest Metro store or simply call Metro’s customer support line at 1-888-863-8768.
Salece 5 months ago
In Nyc 10038 if I cant get service here 2 friggin blocks from the World trade center then theres a problem no service going on 2 days.... I meannnnnnn !
Joe Scanlon 1 year ago
I discovered that my cell service was down at 7:30 last night. Now it's Wednesday morning and it's still down. I have zero signal. Location: Montclair section of the Oakland, CA, hills.
K.Day 1 year ago
Problems in Oklahoma!!! So annoying
Chester 1 year ago
93906 Salinas Ca never had issues live in area 20 years never had signal issues
Chester 1 year ago
93906 Salinas Ca signal in and out , i can hear people call me but they can't hear me
Alison 1 year ago
Signal gets worse daily in DFW Tx. (75160 Terrell) Today it won't load much at all. Phone shows LTE but it's paid to be 4G unlimited all month. Before it was showing a no signal image there. Please fix the issue soon or I might as well switch back to Straightalk for better service at like half the price.
Amanda 1 year ago
3 days no phone signal in plano TX 75023. Can't make or receive calls, same with texting. Metro needs to get it together. Enough of this nonsense already.
Danielle 1 year ago
Near flint Michigan, phone service has not been working correctly for over a month. Worked great then all of a sudden the phone won't do shit without connecting to wifi. The network is so slow that apps won't open and I've lost money due to this problem as I deliver door dash and the service makes that impossible. Not to mention you can't get anywhere without going to a store because it's the ONLY PHONE COMPANY IN THE WORLD that makes you go in person to upgrade or do anything other than refill. When other companies have $45 unlimited and theirs is 60 - you'd think it would at least actually work
Merry 1 year ago
We've been without any kind of service AT ALL since about 2:30-3:00 pm yesterday 8/14/22. We also have T-Mobile internet and that is very spotty in and & out every couple of minutes since that time also. :/ We're located in Gustine, CA 95322
Devin M. 1 year ago
I'm in Lancaster, Ohio 43130 and after talking to 2 different REPs, I have found out why 5g drops all of the time. Usually when this happens they are upgrading software and or hardware at the 5g tower your device is connected to.
Sims 1 year ago
Cannot call/text out or in, 42445, since a passing storm July 9th 2022
Sissy 2 years ago
33823 Auburndale..cannot log in to pay my bill online. Called #611 and it isn't working either
Laura 2 years ago
92335 no internet connection
Krista I Hollingshead 2 years ago
36207- I am having issues with all of my Metro devices today. I have 2 hotspot devices and I use the hotspot on my phone... all 3 are having slow connection issues causing it to be impossible to work.
Marty d 2 years ago
Florida 34715 Last 4 week i have a bad reception. The person i call on gets a few words. I call the 800 phone and they say everything is good on their end. The had me reset the phone. Nothing has changed. I could believe its my phone but my girl friend is having the same issue. She has a samsung and i have a lg
Dolores M Castillo 2 years ago
Anybody in Rockport tx having problems with their MetroPCS phones. We're having phone issues. Dropped calls don't send texts and phone do r ring. Helppp
Dolores M Castillo 2 years ago
Anybody in Rockport tx having problems with their MetroPCS phones. We're having phone issues. Dropped calls don't send texts and phone do r ring. Helppp
Micah 2 years ago
Montgomery, Al..internet isn't working half the time, when it is it soooooooo slow..
Holly 2 years ago
Englewood, FL 34224 Texts are not going through and if my calls actually go through it's horrible service and I can only hear every other word. Issues loading websites and several times throughout the day I'll have "no service" where I normally do.
Chris 2 years ago
We have had no service for the last two days , seems like since 5g rolled out Metro service went downhill. Time to switch carriers.