Common problems are:
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About metroPCS
Metro by T-Mobile (formerly MetroPCS) is a prepaid wireless service carrier that operates a selection of smartphones and data plans in the United States. Previously known as MetroPCS, the company merged with T-Mobile USA’s LTE and 4G network in the year 2013 to become the company it is today. The original company, then known as General Wireless Inc., was established back in 1994. The PCS in its name comes from the term Personal Communications Service.
MetroPCS had a subscriber base of about 9 million users, which when merged with T-Mobile’s 32 million, became the fifth-biggest mobile operator in the country. Metro was rebranded as Metro by T-Mobile in 2018 when they introduced brand new unlimited pricing plans, along with several new features such as Amazon Prime bundles and Google One storage options.
Metro by T-Mobile is aiming high at making itself an established provider in the market. They announced their intention of becoming the first prepaid service to offer incredible 5G speeds by the year 2019.
Regional availability
Metro by T-Mobile provides internet service in 5 states of the U.S. Their largest subscriber base spans across Texas, Michigan, and California. The current subscriber count for Metro is at 54.3 million, which places the company sixth on the list of residential mobile internet service providers. Though Metro service is limited to small pockets across the country, the company has several expansion plans in the pipeline.
Errors / network problems
Metro’s LTE network has often met with criticism due to its old infrastructure. Though the network is based on 4G tech, the speeds from the provider were found to be in the range of older 3G services. However, for users that only need basic data usage, the service comes with an attractive no-contract feature that is quite useful.
The current Metro network relies on a combination of LTE services with 3G and 4G, which means that the services are down very often. With the rapid integration of the older MetroPCS network with T-Mobile’s larger coverage, we could soon see an immense improvement in services.
Metro by T-Mobile’s website contains a dedicated page for Support and FAQs, which has a detailed list of problems you can come across while using their service. The top 10 questions section especially is very relevant when facing common service outages.
Troubleshoot yourself
When your internet goes down with a ‘no data’ or ‘unable to connect’ message, the first thing to try is a restart of your mobile device. Some other things to check for are the mobile data settings to verify it’s turned on, software updates that could fix the outage, and also verifying that you are within the Metro mobile coverage area.
If you are unable to connect to a hotspot service with a device that is enabled to do so, check that the device hotspot settings indicate the service is turned on. Restarting the device also fixes the issue at times.
For issues with apps on your smartphone, first, check that the device is within the network area. Secondly, check your device settings to verify that it has storage space available to run apps.
For problems that still persist, you can visit the nearest Metro store or simply call Metro’s customer support line at 1-888-863-8768.
Tom Freund 3 years ago
Can't make outgoing call....Sun City, AZ, 85351
Mrs. B 3 years ago
60438 - For the past 1.5 weeks, my service has been terrible! I can hear call clearly, however, they can't hear me or they say I am garbled or going in and out to the point where we can't hold a conversation. I have also had failures when sending pictures/gifs/media. It is beyond frustrating!
Bruce 3 years ago
Lansing IL 60438 Calls start out ok but Have phone calls dropped, break up, static, can hear caller but they can't hear me. This has been going on for the last week
Sharon. Foster 3 years ago
my. Samsung. Gaxly. Is. All messed. Up
Paula C 3 years ago
78380 Robstown, TX CONSTANT PROBLEMS! T MOBILE SUCKS! METROPCS SUCKS MORE!
Nicole 3 years ago
No network at all. Emergency calls only, no text in or out, home wifi for internet per no data. Going on 5 hours now. 43964
Darrell James 3 years ago
Been having issues w calls and text since Sunday in Tampa. Went to Nashville Monday had service now none again in Tampa.
LeeAnn 3 years ago
I have no mobile data either for the last hour. 80421
juan ponce 3 years ago
my phone data is not working for like an hour ago. area 95111
Lisa Slater 3 years ago
60644 Chicago I can not teceive calls but can call out. This has been happening for 2 days now. I need to receive calls. Can you fix this.
khef 3 years ago
My husband and I have both been having issues with our 4g coverage. I usually never have any issue with my hotspot. So, imagine my surprise when I signed in to work from home today and my hotspot was too weak to cover me. I had to find coverage for 30 minutes so I could drive to the office. I'm wondering if it's the new phone I JUST bought, but if that's the case, why would it be happening to my husband as well because he is using his same phone he's had for over a year. Help!