Common problems are:
Affected cities:
Comments on Fidelity Communications
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About Fidelity Communications
Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.
Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.
Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.
Regional availability
Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.
Errors / network problems
Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.
The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.
Troubleshoot yourself
A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.
If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.
Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.
Bob 11 months ago
Internet has been down for hours.
Blc 11 months ago
Highland 72542 bill goes up, service gets worse. Apparently no one works there. Always says closed, never get to talk to anyone. We need another internet cable provider in our area.
Customer 11 months ago
Fidelity still down.. no ETA anywhere I look. Cherokee 72529
Josh collins 11 months ago
This "help from an expert" thing is a fn joke!!! Wants my credit card #s and $46 a MONTH to say wtf isn't working onwith my wifi! What bs
NUNYA 11 months ago
Internet down in Cherokee Village Arkansas. No clue what is going on but it is completely frustrating when I work from home and all of that is halted now
Josh collins 11 months ago
Internet is NOT working, in Highland, Ar- 72542 Did this a couple weeks ago too but came back on about 20 min later. Again about 2 weeks ago was out for at least 30 min or more. I've been on fidelity for about 3 years now, and almost never have had any issues, however the past month or so, it's been an ongoing thing off for while on n off on... Those are just the times I know about it being out while we were at home
Onwe onyinyechi promise 11 months ago
I can't transfer money I can't receive the one I sent into my account like three transfer right now since three days I can't see the money I can't receive any alert anymore
Chuck Cortwright 11 months ago
Fidelity SUCKS. PERIOD
Chuck Cortwright 11 months ago
Great SHIT they pull now, saying that I can't submit a complaint right now. Problem is the internet is not working once again. This is a FUCKING JOKE OF A COMPANY
Chuck Cortwright 1 year ago
Tv keeps pausing then going back to the home screen. What the FUCK are we paying for
Heather 1 year ago
Down in benton ar 72019
Chuck Cortwright 1 year ago
How much does anyone want to bet that no one will get a discount because Fidelity can't keep the internet working. Guaranteed they want payment for their INFERIOR SERVICE THOUGH. This is RIDICULOUS, easier to record a message so they don't have to actually talk to anyone. Was told that no calls were ahead of me and STILL NOBODY ANSWERED. What A JOKE. TIME TO MOVE ON TO ANOTHER COMPANY
Chuck Cortwright 1 year ago
72529 Cherokee Village AR. Can't get anyone to answer the phone, message said internet or tv may be intermittent or slow, problem is that it doesn't work at all. So much for your 24/7 service. Time to start looking for other providers
M in Missouri 1 year ago
65775 West Plains, Missouri internet down. Will update when it comes back.
lulsec 1 year ago
benton 72015 down for over 6 hours and no word on what's going on. no update or acknowledgement on their website, fb, or twitter either. this is impacting business owners. lawsuit pending
Anon 1 year ago
How is it that a week ago, at least one entire town went down? Now today, another entire town has gone down and has been for 6+ hours?! No one can tell us anything!!!! Wtf are we paying for?!
David shelby 1 year ago
Rolla mo 65401 internet out in whole town wtf
Zach 1 year ago
Once again, fidelity internet feels like it's bottomed out. Barely any download or upload.
Donna Cook 1 year ago
I have no internet. 73505 Lawton Oklahoma
Kurizon 1 year ago
internet is down where i live at the Budget Deluxe Inn in Rolla Mo 65401. no warning beforehand. tried resolving to no end. gotta get stuff done online.