Common problems are:
Affected cities:
Comments on Fidelity Communications
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About Fidelity Communications
Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.
Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.
Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.
Regional availability
Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.
Errors / network problems
Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.
The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.
Troubleshoot yourself
A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.
If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.
Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.
Terri 1 year ago
64744 El Dorado Springs, internet out still! Can't reach customer service, on hold for 1 hr. Nothing on FACEBOOK about the outage, either.
Savanna 1 year ago
Even though my bill is paid, which was pretty high, it's constantly fluctuating in Alexander, Arkansas. For internet we pay around $100 for, this shouldn't be happening at all.
Chris G Roe 1 year ago
El Dorado Springs, Missouri Internet service down for several hours now
Shane 1 year ago
El dorado springs 64744 Internet has been out for a few hours now
Ashley 1 year ago
El Dorado Springs, MO. 64744 Internet suddenly went out about 10 minutes ago. My kids are in virtual school. This is unacceptable. We will find another provider if it's not solved in a timely manner.
Ashley 1 year ago
El Dorado Springs, MO. 64744 Internet suddenly went out about 10 minutes ago. My kids are in virtual school. This is unacceptable. We will find another provider if it's not solved in a timely manner.
Terri 1 year ago
64744 El Dorado Springs internet has been on and off all day
Cecilia Vinson 1 year ago
I live in Maumelle, Arkansas and my Fidelity internet is not working.
Julia 1 year ago
Internet for my area keeps going in and out 72012 Beebe
Jane hungler 1 year ago
I have had no internet since evening of Sunday August 21st. Have tried calling to report to only being on hold waiting for assistance for 25 minutes 3 different times. Not sure how else to report
J Robert 1 year ago
72012 Beebe,AR Has been down for 12+ hours Get a robot response of ‘known outage’ should be back on within a few hours…
JP 1 year ago
Aug 13 2022 I'm sitting here at my PC and my internet icon keeps going from internet access to no internet access. It's not my PC. It's the actual ISP. Been happening for 2 weeks. On off all the time.
Kelsey Veasman 1 year ago
Rolla, MO 65401 Storm came and modem to internet will not turn on. Called tech support a million times and have been on hold for an hour each time. Even late at night. Haven’t talked to a human yet. Hasn’t worked in two days and need internet for numerous things in my household. Would like to get this fixed and looked at in person but can’t get ahold of tech support or anyone in the office opening hours.
Michael 1 year ago
All service (internet, TV, phone, fiber) is out for last 12 hrs in the Rolla 65401 area.
Louis 1 year ago
got similar issues and support service did nothing about it, so I recommended to contacted Trucybercare Instagram he successfully fixed my game in less than an hour, I suggest you contact him
David shelby 1 year ago
Same issues restart router i game professionally live stream and live on my tik tock and have lost thousands due to the lag and constant speed reduction 1 gig my rear end. And dont ever bother asking for a refund for lost internet
Chris tuggle 1 year ago
I've been paying this crazy price for years. I have gig internet. Constantly crashes. They blame me 24/7 even tho I have MIT degree. Never reimburse. I play pro video games lose Hella competitions due to lag in internet. Sad they call them selves an internet provider. They charge you 120 a year for garbage.....what's worse. They don't care.
Dylan 1 year ago
Had 2 outages yesterday and another today... we pay for a gig and even when it works we are lucky to get 250mb down..
Micheal 1 year ago
64744 Having to reset my modems everyday atleast 3x a day. I have the gig package and I’m constantly having to reset and my devices are buffering all the time.
Shakari 1 year ago
Bryant AR. My internet as been out for a hour. This doesn’t make any sense.