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Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.
Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.
Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.
Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.
Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.
The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.
A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.
If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.
Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.
Chuck Cortwright 1 month ago
How much does anyone want to bet that no one will get a discount because Fidelity can't keep the internet working. Guaranteed they want payment for their INFERIOR SERVICE THOUGH. This is RIDICULOUS, easier to record a message so they don't have to actually talk to anyone. Was told that no calls were ahead of me and STILL NOBODY ANSWERED. What A JOKE. TIME TO MOVE ON TO ANOTHER COMPANY
Chuck Cortwright 1 month ago
72529 Cherokee Village AR. Can't get anyone to answer the phone, message said internet or tv may be intermittent or slow, problem is that it doesn't work at all. So much for your 24/7 service. Time to start looking for other providers
M in Missouri 1 month ago
65775 West Plains, Missouri internet down. Will update when it comes back.
lulsec 1 month ago
benton 72015 down for over 6 hours and no word on what's going on. no update or acknowledgement on their website, fb, or twitter either. this is impacting business owners. lawsuit pending
Anon 1 month ago
How is it that a week ago, at least one entire town went down? Now today, another entire town has gone down and has been for 6+ hours?! No one can tell us anything!!!! Wtf are we paying for?!
David shelby 2 months ago
Rolla mo 65401 internet out in whole town wtf
Zach 2 months ago
Once again, fidelity internet feels like it's bottomed out. Barely any download or upload.
Donna Cook 2 months ago
I have no internet. 73505 Lawton Oklahoma
Kurizon 3 months ago
internet is down where i live at the Budget Deluxe Inn in Rolla Mo 65401. no warning beforehand. tried resolving to no end. gotta get stuff done online.
Terri 3 months ago
64744 El Dorado Springs, internet out still! Can't reach customer service, on hold for 1 hr. Nothing on FACEBOOK about the outage, either.
Savanna 3 months ago
Even though my bill is paid, which was pretty high, it's constantly fluctuating in Alexander, Arkansas. For internet we pay around $100 for, this shouldn't be happening at all.
Chris G Roe 3 months ago
El Dorado Springs, Missouri Internet service down for several hours now
Shane 3 months ago
El dorado springs 64744 Internet has been out for a few hours now
Ashley 3 months ago
El Dorado Springs, MO. 64744 Internet suddenly went out about 10 minutes ago. My kids are in virtual school. This is unacceptable. We will find another provider if it's not solved in a timely manner.
Ashley 3 months ago
El Dorado Springs, MO. 64744 Internet suddenly went out about 10 minutes ago. My kids are in virtual school. This is unacceptable. We will find another provider if it's not solved in a timely manner.
Terri 3 months ago
64744 El Dorado Springs internet has been on and off all day
Cecilia Vinson 3 months ago
I live in Maumelle, Arkansas and my Fidelity internet is not working.
Julia 4 months ago
Internet for my area keeps going in and out 72012 Beebe
Jane hungler 5 months ago
I have had no internet since evening of Sunday August 21st. Have tried calling to report to only being on hold waiting for assistance for 25 minutes 3 different times. Not sure how else to report
J Robert 5 months ago
72012 Beebe,AR Has been down for 12+ hours Get a robot response of ‘known outage’ should be back on within a few hours…