All Fidelity Communications reports of the last 24 hours

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Comments on Fidelity Communications

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Julia Avatar

Julia
Internet for my area keeps going in and out 72012 Beebe

1 week ago
Jane hungler Avatar

Jane hungler
I have had no internet since evening of Sunday August 21st. Have tried calling to report to only being on hold waiting for assistance for 25 minutes 3 different times. Not sure how else to report

1 month ago
J Robert  Avatar

J Robert
72012 Beebe,AR Has been down for 12+ hours Get a robot response of ‘known outage’ should be back on within a few hours…

1 month ago
JP Avatar

JP
Aug 13 2022 I'm sitting here at my PC and my internet icon keeps going from internet access to no internet access. It's not my PC. It's the actual ISP. Been happening for 2 weeks. On off all the time.

1 month ago
Kelsey Veasman  Avatar

Kelsey Veasman
Rolla, MO 65401 Storm came and modem to internet will not turn on. Called tech support a million times and have been on hold for an hour each time. Even late at night. Haven’t talked to a human yet. Hasn’t worked in two days and need internet for numerous things in my household. Would like to get this fixed and looked at in person but can’t get ahold of tech support or anyone in the office opening hours.

1 month ago
Michael Avatar

Michael
All service (internet, TV, phone, fiber) is out for last 12 hrs in the Rolla 65401 area.

1 month ago
Louis  Avatar

Louis
got similar issues and support service did nothing about it, so I recommended to contacted Trucybercare Instagram he successfully fixed my game in less than an hour, I suggest you contact him

1 month ago
David shelby Avatar

David shelby
Same issues restart router i game professionally live stream and live on my tik tock and have lost thousands due to the lag and constant speed reduction 1 gig my rear end. And dont ever bother asking for a refund for lost internet

1 month ago
Chris tuggle Avatar

Chris tuggle
I've been paying this crazy price for years. I have gig internet. Constantly crashes. They blame me 24/7 even tho I have MIT degree. Never reimburse. I play pro video games lose Hella competitions due to lag in internet. Sad they call them selves an internet provider. They charge you 120 a year for garbage.....what's worse. They don't care.

2 months ago
Dylan Avatar

Dylan
Had 2 outages yesterday and another today... we pay for a gig and even when it works we are lucky to get 250mb down..

2 months ago
Micheal  Avatar

Micheal
64744 Having to reset my modems everyday atleast 3x a day. I have the gig package and I’m constantly having to reset and my devices are buffering all the time.

2 months ago
Shakari Avatar

Shakari
Bryant AR. My internet as been out for a hour. This doesn’t make any sense.

3 months ago
Terri Avatar

Terri
El Dorado Springs 64744. Out again.

3 months ago
Dustin  Avatar

Dustin
Internet is garbage in Beebe today. Literally works for 3 minutes then loses connection for 30. Called 3x and never got a human to answer. Fidelity owes me now....

3 months ago
Dale inskeep Avatar

Dale inskeep
This WiFi has a mind of its own, works when it wants to. I’ve called twice today was on hold for 45min both times still no answer. You call this service?65775 West Plains

3 months ago
TJ Avatar

TJ
This is the worst internet. Fidelity should be embarrassed that they call themselves an internet provider. Benton 72019

3 months ago
Bodie Smith Avatar

Bodie Smith
Internet out again for the 6-7th time. Literally can’t even get what I pay for. It’s getting ridiculous. About to switch to another provider and hope they’re any better. Atwood road, LIttle Rock. 72206

3 months ago
Rickey White Avatar

Rickey White
73505 Lawton Internet out again. Not coming back this time 5+ hours as of right now.

3 months ago
Sharon Avatar

Sharon
Lawton 73505. Internet socks. goes down so often...just long enough kick me out of everything several times a day

3 months ago
Rebecca Carter Avatar

Rebecca Carter
Y'all need a number just for strictly reporting outages. We should have to push a bunch of options and be put on hold just to report an outage. And this site ain't no good because it's wrong.

4 months ago

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About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

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Outage history

Reported outages on 23.09.2022:
There were a total of 3 outages at Fidelity Communications. The most frequently affected cities were: Atlanta
Reported outages on 22.09.2022:
There were a total of 1 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 20.09.2022:
There were a total of 2 outages at Fidelity Communications. The most frequently affected cities were: Ashburn
Reported outages on 18.09.2022:
There were a total of 2 outages at Fidelity Communications. The most frequently affected cities were: Atlanta
Reported outages on 17.09.2022:
There were a total of 8 outages at Fidelity Communications. The most frequently affected cities were: Chicago, Brooklyn, Dallas