All Fidelity Communications reports of the last 24 hours

No problems found!


Common problems are:

Affected cities:


Comments on Fidelity Communications

Let others know about your problems with Fidelity Communications: Write comment

Phillip McGill Avatar

Phillip McGill
This has been going on all day i habent been able to get any work done and as usual its on a day when your office is closed please fix your internet i pay a hundred dollars a month for service i never see the upper half of

1 week ago
CHERYL ANDERSON Avatar

CHERYL ANDERSON
Rolla 65401 We have no internet all morning in the valley near the edge of town, and at least one business at the top of the hill in the heart of town is out. The public library is not out, as of 10 am Friday.

1 week ago
Ronald Frampton Avatar

Ronald Frampton
Internet has been down all day. I've restarted the router 4 times and still nothing.

1 week ago
Barry Avatar

Barry
Cable internet has been going down and up all day 4/13/21. Can we get a prorate on all our bills, since we are paying for service and not getting it? People have home automation and security that depends on the connectivity that Fidelity provides. I would much rather have better stability than increased speeds, and I can bet that the majority of your customer base will say the same. Lawton, OK 73505

3 weeks ago
Justin Avatar

Justin
Internet has been down all afternoon! Again!! I’m so sick of this terrible company that barely offers a service they charge a fortune for!

1 month ago
Dawn Bruce Avatar

Dawn Bruce
My internet has been down for about 2 hours now and same thing happend yesterday. I had tried to do everything suggested but has not helped. New haven, mo 63068

1 month ago
Terri Soucek  Avatar

Terri Soucek
Download speed was zero and internet down between 9:30 and 10am. Rebooted my router twice. $75 for lousy internet service is ridiculous!El Dorado Springs, Mo 64744

1 month ago

WRITE COMMENT

About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

Live outage map
View map

Outage history

Reported outages on 09.05.2021:
There were a total of 5 outages at Fidelity Communications. The most frequently affected cities were:
Reported outages on 08.05.2021:
There were a total of 4 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 07.05.2021:
There were a total of 11 outages at Fidelity Communications. The most frequently affected cities were:
Reported outages on 06.05.2021:
There were a total of 6 outages at Fidelity Communications. The most frequently affected cities were:
Reported outages on 05.05.2021:
There were a total of 7 outages at Fidelity Communications. The most frequently affected cities were: Chicago, Brighton
Reported outages on 04.05.2021:
There were a total of 10 outages at Fidelity Communications. The most frequently affected cities were: Athens, Somerville, Newark
Reported outages on 03.05.2021:
There were a total of 9 outages at Fidelity Communications. The most frequently affected cities were: Chicago, Santiago, Frankfurt am Main