All Fidelity Communications reports of the last 24 hours

No problems found!


Common problems are:

Affected cities:

Brooklyn

Comments on Fidelity Communications

Let others know about your problems with Fidelity Communications: Write comment

Docsis3.1 Avatar

Docsis3.1
Would be nice if cable companies didn’t monopolize cities. That way the customers had a choice. But then obviously they would have to compete and upgrade to beat the competition, yea fk that, too much work for cable companies. 73505 Lawton

1 day ago
Docsis3.1 Avatar

Docsis3.1
Fix the Fkn intermittent signals. Paying $100 for sht. While others get fiber. Which is gold polished sht probably. 73505 Lawton

1 day ago
 Avatar


Fidelity is sht. Constant up and downs. 73505+Lawton

1 day ago
Stan Avatar

Stan
Website says problem with third party plug ins so use a different browser. Nope! Other browsers do not work and neither does the app. It is disturbing enough to have a site go down... which has all your money in it but you cannot see it. But when the error messages meant to inform and reassure, say that the outage is limited but it is not, it is across the board, then confidence in the fidelity platform as a whole is destroyed. Somebody should be looking for a different job today.

1 day ago
Cesar Avatar

Cesar
Internet is dog shit it goes out all the time and the sad thing about it, is that there is no other internet service around my area: AlexanderArkansas 72002

1 week ago
Gurav  Avatar

Gurav
I swear this never happened in north Little Rock where I came from, I should’ve just stayed there because xfinity had no outages and moving to Benton was the worst. I’ve already experienced 2 outages a week. PLEASE FIX THIS!! 72019-Benton

2 weeks ago
Richard Avatar

Richard
75657 Jefferson My internet service has been dropping during the daytime hours for a little over a week now. I haven't heard anything as far as service work being done in the area, outages, or anything else.

2 weeks ago
Terri Avatar

Terri
El Dorado Springs 64744. Wi fi keeps dropping out. How about a reduction from my $72.99 monthly fee?

2 weeks ago
Terri Soucek Avatar

Terri Soucek
64744 El Dorado Springs. No picture, just sound.

3 weeks ago
Samariah  Avatar

Samariah
Wifi keeps dropping every few minutes stays out until we unplug it for 5 minutes EVERY TIME... Sullivan Mo, 63080

3 weeks ago
Cornell  Avatar

Cornell
Internet keep dropping in Maumelle area

4 weeks ago
Taylor  Avatar

Taylor
Internet is trash, wifi not working, says connected but won’t output any sort of response to a connection, 72015 Benton Arkansas

1 month ago
Lacey Collins Avatar

Lacey Collins
Internet is not working!!! Need help! 72542 Hardy

1 month ago
josh Avatar

josh
73505 internet down in lawton ok

1 month ago
Ana Avatar

Ana
Thayer Mo internet down.

1 month ago
Gina Adamz Avatar

Gina Adamz
Internet is not working. 72065 Hensley

1 month ago
Hailie Avatar

Hailie
Our internet is down for some reason out of nowhere. Not normally an issue here. Bryant, AR 72022

1 month ago
Joshua Avatar

Joshua
The internet is down in Benton, Arkansas. You guys have the worst internet in the history of internet. You guys block XFinity from moving down from Littler Rock to cover Benton, and then you only offer such a terrible internet service. It should be illegal. Please fix your internet service, we lose internet at least twice a month. The last time it went down for 2-3 days.

1 month ago
Joshua R. Avatar

Joshua R.
The internet is down in Benton, Arkansas. You guys have the worst internet in the history of internet. You guys block XFinity from moving down from Littler Rock to cover Benton, and then you only offer such a terrible internet service. It should be illegal. Please fix your internet service, we lose internet at least twice a month. The last time it went down for 2-3 days.

1 month ago
Angelika Avatar

Angelika
Sorry. Area is Lawton Oklahoma . internet down. this is so frustrating dealing with this every month.

1 month ago

WRITE COMMENT

About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

Live outage map
View map

Outage history

Reported outages on 23.07.2021:
There were a total of 12 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Chicago
Reported outages on 22.07.2021:
There were a total of 27 outages at Fidelity Communications. The most frequently affected cities were: Brooklyn, Dallas, Beverly Hills, Ashburn, Mexico City
Reported outages on 21.07.2021:
There were a total of 13 outages at Fidelity Communications. The most frequently affected cities were: Brooklyn, Chicago, Dallas, Mexico City, Beverly Hills
Reported outages on 20.07.2021:
There were a total of 21 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Brooklyn, Mexico City
Reported outages on 19.07.2021:
There were a total of 2 outages at Fidelity Communications. The most frequently affected cities were: Dallas
Reported outages on 18.07.2021:
There were a total of 8 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Chicago, Mexico City
Reported outages on 17.07.2021:
There were a total of 6 outages at Fidelity Communications. The most frequently affected cities were: Chicago