All Fidelity Communications reports of the last 24 hours

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Common problems are:

Affected cities:


Comments on Fidelity Communications

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Patricia Shepard Avatar

Patricia Shepard
Internet has been going out multiple times a day for the last week or so. This is getting ridiculous. Marshall, TX 75670

3 days ago
Casey Avatar

Casey
Internet just keeps turning off and on last couple days, been really annoying when trying to get work done.

5 days ago
Trash  Avatar

Trash
Fkn service. Oh you made it faster, still Fkn trash.

1 week ago
A Avatar

A
Instead of making upgrades to the speed you do upgrades to stability. Because it may be fast but it’s a crap connection.

1 week ago
R Avatar

R
They just did an upgrade of the Lawton OK market internet service.

1 week ago
Service is Avatar

Service is
Trash

1 week ago
Service is Avatar

Service is
Trash

1 week ago
Trash Avatar

Trash
Service

2 weeks ago
Marc pearson Avatar

Marc pearson
I'm a new customer as in ive only had internet for about 2 weeks. We been without internet for the last 3 days and its not looking good if u guys want to get paid then we need internet back Benton AR. 72015

2 weeks ago
Trash Avatar

Trash
In a capitalist market, internet is monopolized, Fkn amazing. So if you want fast speeds you have to go with who has the contract. You have options with other companies but they are slow as sht. Fix the Fkn lines. Keep uping the speed on the same old Fkn lines. And since we live in an older neighborhood that diverse the fiber lines won’t be coming to my neighborhood anytime. So their trying to squeeze as much juice on the old system as possible and it’s so shtty, fluctuates constantly, if you wanna game, good luck.

3 weeks ago
Trash  Avatar

Trash
Service

3 weeks ago
Linda Dunn Avatar

Linda Dunn
My internet goes out almost every night the last several nights. It went out at 10:30 PM and it is now midnight. I reset the router (your equipment). Nothing.

1 month ago
Sharon Nichols Avatar

Sharon Nichols
They also put their phones on hold until after closing with no indication they’re closed. I called at 4:30 and finally just hung up. I went to the website only to find they are now closed for the day. That’s an awful long time to be on hold with no response and no indication in the voice system that they’re closed for the day.

1 month ago
Rae Avatar

Rae
I am tired of this! You have to call for them to even look into any outages, they never just post when they're happening like they should, and when you do call they act like they have no idea that it is even going on! Bill goes up yearly and quality goes down. Get your sh** together!

1 month ago
Jr Avatar

Jr
Down at 63080 Sullivan

1 month ago
TIRED OF THIS Avatar

TIRED OF THIS
Marshall Texas, 75672..... I'm so tired of not having internet. I work from home and I swear every other day my internet quits working and when I call half the time no one answers and when they do answer they aren't very helpful. I've been without internet since last night and still have no internet this morning, I'm am looking into finding a new service. This shit is ridiculous!

1 month ago
Angry Bill Payer Avatar

Angry Bill Payer
No problem to report huh? All that red on your OUTAGE MAP doesn't represent a fucking stable connection! It means that there are PROBLEMS and they have been REPORTED. You ass holes don't get paid all that money by your clients every month so you can fuck off and play around! Fix your fucking shit or change your name to Suddenlink Telecommunications because you're just as bad as the WORST rated internet company in the fucking country now!

1 month ago
Dawne Avatar

Dawne
Salem MO 65560 Fidelity down and out for nearly an hour now.

1 month ago
Nita Avatar

Nita
Internet and cable is down.. For about 30 min now.. 65560 Salem No.

1 month ago
Zach Avatar

Zach
Salem mo internet down, a little ridiculous with the amount of outages.

1 month ago

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About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

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Outage history

Reported outages on 22.10.2021:
There were a total of 8 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 21.10.2021:
There were a total of 18 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 20.10.2021:
There were a total of 11 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 19.10.2021:
There were a total of 6 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 18.10.2021:
There were a total of 11 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 17.10.2021:
There were a total of 6 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 16.10.2021:
There were a total of 12 outages at Fidelity Communications. The most frequently affected cities were: