All Fidelity Communications reports of the last 24 hours

No problems found!


Common problems are:

Affected cities:

Dallas

Comments on Fidelity Communications

Let others know about your problems with Fidelity Communications: Write comment

Trash  Avatar

Trash
Fkn internet

3 days ago
Trash Avatar

Trash
Internet

4 days ago
SHIRLEY Craft Avatar

SHIRLEY Craft
Our internet goes down regularly and is down now, wouldn't suggest this service

1 week ago
Terri Soucek Avatar

Terri Soucek
64744, El Dorado Springs. Our 5g network was wiped off our TV. Not getting what we paid for.

2 weeks ago
Anon Avatar

Anon
Internet completely out. Was off and on the entire week last week.

2 weeks ago
Terri Avatar

Terri
64744 El Dorado Springs. Internet down again. Has been going in and out. Can't even enjoy tv on a Holiday.

2 weeks ago
Fuck  Avatar

Fuck
Fidelity

3 weeks ago
Terri Avatar

Terri
64744, El Dorado Springs. Internet down again. Keep having to reboot. $72.99 a month for garbage!

3 weeks ago
Tess Morgano Avatar

Tess Morgano
Internet down again. No TV. 2 days now. Fix it! Tired of having to reboot.

3 weeks ago
Terri Soucek Avatar

Terri Soucek
64744, El Dorado Springs. Internet down again. Tried rebooting, still down.

3 weeks ago
Crap  Avatar

Crap
Service. Another day of crappy internet. Big drop offs now. Wtf

3 weeks ago
FU Avatar

FU
Luckily 2022 fidelity will feel the crunch in Lawton as other companies are coming in and actually installing fiber. Fuk fidelity

3 weeks ago
Chris criddle Avatar

Chris criddle
My location is benton Arkansas 72015 the internet has been up and down for 2 days now.

1 month ago
Chris criddle Avatar

Chris criddle
My internet service is either unstable or intermittent my wifi service keeps going in and out it is making using wifi for streaming or use on laptops difficult

1 month ago
TechsMechsServer Avatar

TechsMechsServer
HOT GARBAGE, and there's not a thing you can do about it. 1 gig of zero internet is still zero internet.

1 month ago
Trash service  Avatar

Trash service
They will never fix it, everyone pushes blame. It’s the equipment, it’s the servers, it’s hackers, it’s the weather, it’s not my problem. Pay more expect less, right? Just because the service is fast doesn’t mean it’s reliable. If you’re into gaming don’t bother with fidelity, it’s unreliable service

1 month ago
Trash service Avatar

Trash service
Another day another shitty connection. How much more are we going to get charged for sub par 1gb internet service. It’s fukn unsteady and unreliable. Fkn asshats

1 month ago
Lionel Williams Avatar

Lionel Williams
My internet has been out since last night can't get ahold pf tech support when are yall going to fix this 73505 lawton oklahoma

1 month ago
Ashley Avatar

Ashley
72554 Mammoth springs When I first got Fidelity it work wonderful. Now no the bill is outrageous, the internet was only working at 20%. On top of that have a lighting hit just my modem.

1 month ago
Terri  Avatar

Terri
This is what happens when companies go woke. They stomp on their customers because they know they have no choice for better internet service. I'm feelin' like I'm living in some 3rd world. country right now.

1 month ago

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About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

Live outage map
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Outage history

Reported outages on 21.01.2022:
There were a total of 14 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Newark
Reported outages on 20.01.2022:
There were a total of 9 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Chicago
Reported outages on 19.01.2022:
There were a total of 15 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Chicago, Seattle
Reported outages on 18.01.2022:
There were a total of 22 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Chicago
Reported outages on 17.01.2022:
There were a total of 27 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Miami
Reported outages on 16.01.2022:
There were a total of 13 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Chicago
Reported outages on 15.01.2022:
There were a total of 9 outages at Fidelity Communications. The most frequently affected cities were: Dallas, Chicago