All Fidelity Communications reports of the last 24 hours

No problems found!

Common problems are:

Internet 86%
TV 11%
Website 1%
Phone 1%
Blackout 1%

Affected cities:


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About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

Live reports

Twitter tash5687

@tash5687 @Fidelity BEWARE BEWARE BEWARE Fidelity is the absolute worst in customer service! They cost me 14k today! There st…

11.07.2020 01:01:33
Twitter tash5687

@tash5687 @Fidelity BEWARE BEWARE BEWARE Fidelity is the absolute worst in customer service! They cost me 14k today! There st…

11.07.2020 01:01:20
Twitter tash5687

@tash5687 @Fidelity BEWARE BEWARE BEWARE Fidelity is the absolute worst in customer service! They cost me 14k today! There st…

11.07.2020 01:01:04
Twitter tash5687

@tash5687 @Fidelity BEWARE BEWARE BEWARE Fidelity is the absolute worst in customer service! They cost me 14k today! There st…

11.07.2020 01:00:54
Twitter AFINACapital

@AFINACapital Looks like the DSC #mutualfund supporters are also the dinosaurs that are bleeding assets @Fidelity,…

11.07.2020 00:03:10
Twitter BringHenryHome

@BringHenryHome You should check your retirement funds and make sure you’re not invested in for profit companies who aide in humans…

10.07.2020 23:39:43
Twitter Guayabita27

@Guayabita27 Be aware if you are planning to visit a FIDELITY agency (77079)They are taking very “seriously” social distancing t…

10.07.2020 22:36:33
Twitter jmmckay1

@jmmckay1 I love Capitolism. I'm retired (March 27, 2020) I get a tax free Social security payment and a retirement payment…

10.07.2020 22:08:32
Twitter VegasSportsBum

@VegasSportsBum RT @Fidelity: Is this a bull or bear market? Learn which 2 market characteristics our Director of Global Macro, Jurrien Timmer, is looking…

10.07.2020 22:03:15
Twitter klalik30

@klalik30 Wake up @Fidelity

10.07.2020 21:40:30
Twitter AbsorbingStates

@AbsorbingStates @austinfish @Fidelity @Vanguard_Group @Aetna It's definitely a legacy of an old process, but the lack of urgency to…

10.07.2020 21:17:25
Twitter reliableBRS

@reliableBRS @Fidelity @TimmerFidelity Is there any way to contact Chairman and CEO, Abigail P. Johnson ? I have been going thr…

10.07.2020 21:16:59
Twitter reliableBRS

@reliableBRS @RoyPaskow @Fidelity @RoyPaskow @Fidelity I am having the worst experience for last 3 months. They are not able to…

10.07.2020 20:58:05
Twitter austinfish

@austinfish @mariahhay @Fidelity @Vanguard_Group Ripe for disruption!

10.07.2020 20:55:45
Twitter austinfish

@austinfish @AbsorbingStates @Fidelity @Vanguard_Group @Aetna I think it’s large old systems and processes that take too long t…

10.07.2020 20:54:52
Twitter Briansweinstein

@Briansweinstein @JMacInvesting @Fidelity Thanks as always 👍🏻

10.07.2020 20:43:44
Twitter Briansweinstein

@Briansweinstein @JMacInvesting @Fidelity Strange idk? I’ll have to call

10.07.2020 20:43:08
Twitter JMacInvesting

@JMacInvesting @Briansweinstein @Fidelity mine is right under "Your balance history" not sure bro.

10.07.2020 20:42:04
Twitter Briansweinstein

@Briansweinstein @JMacInvesting @Fidelity Im way over a year. It’s a graph of “your balance history” and “assessed allocation”. Idk 🤷🏻‍♂️

10.07.2020 20:33:23
Twitter ThatAnthonyP

@ThatAnthonyP @Fidelity @RobinhoodApp @etrade you up?

10.07.2020 20:29:16
Twitter JMacInvesting

@JMacInvesting @Briansweinstein @Fidelity and you have to have a full year of data for the bar chart to show up

10.07.2020 20:25:34
Twitter JMacInvesting

@JMacInvesting @Briansweinstein @Fidelity you have to click one account first.

10.07.2020 20:24:58
Twitter JMacInvesting

@JMacInvesting @Briansweinstein @Fidelity Click on one of your accounts on the left side on the web broswer, then click summary

10.07.2020 20:24:39
Twitter ThatAnthonyP

@ThatAnthonyP @Fidelity @RobinhoodApp how long is your typical hold time I’ve been on with fidelity about an hour now with no help in sight.

10.07.2020 20:19:25
Twitter austinfish

@austinfish @MikeyLiebman @shearic @Fidelity @Vanguard_Group TIIA actually handled it well. It was all online and took minutes.

10.07.2020 20:09:21
Twitter AbsorbingStates

@AbsorbingStates @austinfish @Fidelity @Vanguard_Group Submitting healthcare reimbursements to @aetna is very much the same as the F…

10.07.2020 20:09:18
Twitter BaronVonGarray

@BaronVonGarray @Fidelity @Visa @usbank Is there any senior person at Fidelity that can actually help me? I am so sick of being a n…

10.07.2020 20:08:41
Twitter ThatAnthonyP

@ThatAnthonyP @Fidelity I am still on hold

10.07.2020 20:08:31
Twitter Briansweinstein

@Briansweinstein @JMacInvesting @Fidelity Sorry... Where? Mine has my balance not comparison.

10.07.2020 20:05:55
Twitter BaronVonGarray

@BaronVonGarray @Fidelity @Visa @usbank The people working here are truly moronic. Now on to the 10th customer service agent.

10.07.2020 20:03:51