All Fidelity Communications reports of the last 24 hours

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Comments on Fidelity Communications

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Jaimie  Kellogg Avatar

Jaimie Kellogg 1 week ago
The wifi has been out for over two days here in Beebe Ar, 72012

Amy Smith Avatar

Amy Smith 1 week ago
I missed an entire shift at work due to the outage on 05/12/2023. I asked for a letter from Fidelity to provide to my employer but it isn't sufficient. Does anyone know where I can find an article or map of the outage that day. I live in Sharp County. Thank you!

LARRY  Avatar

LARRY 1 week ago

Erika Avatar

Erika 1 week ago
Wifi out in Benton 72019. Second time this month and we're only halfway through with the month. This is getting ridiculous and Fidelity is the only Wi-Fi our apartments allow us to have other than AT&T

Customer Avatar

Customer 1 week ago
What is it, third time this month? Are they going to be giving discounts? No answers, no estimated time, nothing. It's B.S. Cherokee Village AR 72529 been out for almost 6 hours?

Chris Proulx Avatar

Chris Proulx 1 week ago
Internet has been out all night, would love some information as to when it’s coming back up and as to a credit to my account as this seems to be an ongoing issue. Seems fair you guys want your money and we want our money.

Robert Avatar

Robert 1 week ago
Services down again it seems, hope not faking outages like another ISP did, still not as often, but inconvenient. Seriously, what's the deal?

Robbie  Avatar

Robbie 1 week ago
Hardy is out again as well! Hardy Arkansas 72542

Customer Avatar

Customer 1 week ago
Cherokee 72529.. this again. I’ve called 2 times was on hold for 20mins the first time and never got an answer 2nd time had 10min hold with no answer. Wish they would give ETAs rather than letting all of us sit here and stew.

Still pissed Avatar

Still pissed 1 week ago
Been on hold for like 10 minutes just to confirm if there's an outage or not. This is fucking ridiculous. I pay over 100 bucks for this garbage every month

Tamber Avatar

Tamber 1 week ago
Sick of paying $83. A month for EXTREMELY UNRELIABLE service!

Tamber Avatar

Tamber 1 week ago
Oh, just to's been out for over an hour this time. Just DAYS AGO was out for over 12 fkn hours. And then before was out for idk how long because I left for the day. But this is the 3rd or 4th time THIS MONTH OF LOONG outages. Pi$$$$$ed off

Tamber Avatar

Tamber 1 week ago
72542 + HIGHLAND OUT AGAIN!!! and of course, ABSOLUTELY ZERO answers at alllll!! Freaking ridiculous! We all deserve to have A HUGE discount after this bull shit!

Erinn Avatar

Erinn 1 week ago
Does anyone in Cherokee Village know when it’ll be back on? 72529 Cherokee Village

Joseph  Avatar

Joseph 1 week ago
This is the worst provider I've ever had. Worst than Comcast

Bob Avatar

Bob 1 week ago
Internet down again

No Avatar

No 1 week ago
Wow what a fucking surprise that Cherokee Village internet is down again for no good reason! I've had more stable internet with Comcast of all companies. Ridiculous.

Logan Avatar

Logan 1 week ago
Cherokee village down again!72529

Robert Avatar

Robert 2 weeks ago
72542, Hardy. Internet still down. Storm take out a main line? Seems I'm far from the only one.

Stil me Avatar

Stil me 2 weeks ago
Affected city's....NOT JUST DALLAS MEMPHIS AND SHERWOOD. ALLL OF SHARP/FULTON THAT I know if have NO INTERNET, TV, PHONE ETC, ALLL DAY LONG! What is going on?! Are they waiting until 'normal business hrs' to FIX WHATEVER IS WRONG?!!!???


About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

Live outage map
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Outage history

Reported outages on 26.05.2023:
There were a total of 8 outages at Fidelity Communications. The most frequently affected cities were: Oklahoma City, Las Vegas, Chandler, Tulsa
Reported outages on 24.05.2023:
There were a total of 1 outages at Fidelity Communications. The most frequently affected cities were: Broken Arrow
Reported outages on 23.05.2023:
There were a total of 5 outages at Fidelity Communications. The most frequently affected cities were:
Reported outages on 22.05.2023:
There were a total of 1 outages at Fidelity Communications. The most frequently affected cities were: Lawton
Reported outages on 20.05.2023:
There were a total of 2 outages at Fidelity Communications. The most frequently affected cities were: