Fidelity Communications Outages

Cathie 1 year ago
I pay way too much to have no service or spotty internet service. I ready to end my fidelity service. Rising prices on top of frequent internet outages. Unacceptable.

Glenn Moore 1 year ago
75672 Marshall TX - internet out a week and no response from Fidelity. I'm not paying for service I don't have. I work from home and can't doy job. I'm looking into T-Mobile or Verizon 5G home internet. This is ridiculous. Do not recommend.

Tommy 1 year ago
75572 been down for 7 days now what the blank is going on with getting it fixed

Mark 1 year ago
75602 Down for 6 days now The recording changed today to say we aren’t working on it until we get permission from local authorities. That’s such a balony comment that their credibility just went to zero. I asked why I can’t hand them a generator and CS laughed and said it’s commercial and the batteries died. If it was running on batteries then almost any generator would work. This is bad. I am now calling other providers to see what my options are. I won’t be recommending fidelity any more.

Steven Wyatt Acker 1 year ago
We have been having issues for two days my Internet speed is below 200 Mbps supposed to be close to 1000 Mbps, that's what I'm paying for anyway. here in Benton, Arkansas. 72015

Jaimie Kellogg 1 year ago
The wifi has been out for over two days here in Beebe Ar, 72012

Amy Smith 1 year ago
I missed an entire shift at work due to the outage on 05/12/2023. I asked for a letter from Fidelity to provide to my employer but it isn't sufficient. Does anyone know where I can find an article or map of the outage that day. I live in Sharp County. Thank you!

LARRY 1 year ago
TV IS OUT 72065 HENSLEY

Erika 1 year ago
Wifi out in Benton 72019. Second time this month and we're only halfway through with the month. This is getting ridiculous and Fidelity is the only Wi-Fi our apartments allow us to have other than AT&T

Customer 1 year ago
What is it, third time this month? Are they going to be giving discounts? No answers, no estimated time, nothing. It's B.S. Cherokee Village AR 72529 been out for almost 6 hours?

Chris Proulx 1 year ago
Internet has been out all night, would love some information as to when it’s coming back up and as to a credit to my account as this seems to be an ongoing issue. Seems fair you guys want your money and we want our money.

Robert 1 year ago
Services down again it seems, hope not faking outages like another ISP did, still not as often, but inconvenient. Seriously, what's the deal?

Robbie 1 year ago
Hardy is out again as well! Hardy Arkansas 72542

Customer 1 year ago
Cherokee 72529.. this again. I’ve called 2 times was on hold for 20mins the first time and never got an answer 2nd time had 10min hold with no answer. Wish they would give ETAs rather than letting all of us sit here and stew.

Still pissed 1 year ago
Been on hold for like 10 minutes just to confirm if there's an outage or not. This is fucking ridiculous. I pay over 100 bucks for this garbage every month

Tamber 1 year ago
Sick of paying $83. A month for EXTREMELY UNRELIABLE service!

Tamber 1 year ago
Oh, just to add..it's been out for over an hour this time. Just DAYS AGO was out for over 12 fkn hours. And then before was out for idk how long because I left for the day. But this is the 3rd or 4th time THIS MONTH OF LOONG outages. Pi$$$$$ed off

Tamber 1 year ago
72542 + HIGHLAND OUT AGAIN!!! and of course, ABSOLUTELY ZERO answers at alllll!! Freaking ridiculous! We all deserve to have A HUGE discount after this bull shit!

Erinn 1 year ago
Does anyone in Cherokee Village know when it’ll be back on? 72529 Cherokee Village

Joseph 1 year ago
This is the worst provider I've ever had. Worst than Comcast

Bob 1 year ago
Internet down again

No 1 year ago
Wow what a fucking surprise that Cherokee Village internet is down again for no good reason! I've had more stable internet with Comcast of all companies. Ridiculous.

Logan 1 year ago
Cherokee village down again!72529

Robert 1 year ago
72542, Hardy. Internet still down. Storm take out a main line? Seems I'm far from the only one.

Stil me 1 year ago
Affected city's....NOT JUST DALLAS MEMPHIS AND SHERWOOD. ALLL OF SHARP/FULTON THAT I know if have NO INTERNET, TV, PHONE ETC, ALLL DAY LONG! What is going on?! Are they waiting until 'normal business hrs' to FIX WHATEVER IS WRONG?!!!???

Internet Still not working! 1 year ago
72452 + highland Internet been out for OVER 7 HOURS! WTH?! Not ONE time can they even "give any estimate" . We should ALL get money back for entire Days lost dor HIGH PRICED SERVICE!!!

Logan 1 year ago
Cherokee village still down!!

Bob 1 year ago
Internet has been down for hours.

Blc 1 year ago
Highland 72542 bill goes up, service gets worse. Apparently no one works there. Always says closed, never get to talk to anyone. We need another internet cable provider in our area.

Customer 1 year ago
Fidelity still down.. no ETA anywhere I look. Cherokee 72529

Josh collins 1 year ago
This "help from an expert" thing is a fn joke!!! Wants my credit card #s and $46 a MONTH to say wtf isn't working onwith my wifi! What bs

NUNYA 1 year ago
Internet down in Cherokee Village Arkansas. No clue what is going on but it is completely frustrating when I work from home and all of that is halted now

Josh collins 1 year ago
Internet is NOT working, in Highland, Ar- 72542 Did this a couple weeks ago too but came back on about 20 min later. Again about 2 weeks ago was out for at least 30 min or more. I've been on fidelity for about 3 years now, and almost never have had any issues, however the past month or so, it's been an ongoing thing off for while on n off on... Those are just the times I know about it being out while we were at home

Onwe onyinyechi promise 1 year ago
I can't transfer money I can't receive the one I sent into my account like three transfer right now since three days I can't see the money I can't receive any alert anymore

Chuck Cortwright 1 year ago
Fidelity SUCKS. PERIOD

Chuck Cortwright 1 year ago
Great SHIT they pull now, saying that I can't submit a complaint right now. Problem is the internet is not working once again. This is a FUCKING JOKE OF A COMPANY

Chuck Cortwright 1 year ago
Tv keeps pausing then going back to the home screen. What the FUCK are we paying for

Heather 2 years ago
Down in benton ar 72019

Chuck Cortwright 2 years ago
How much does anyone want to bet that no one will get a discount because Fidelity can't keep the internet working. Guaranteed they want payment for their INFERIOR SERVICE THOUGH. This is RIDICULOUS, easier to record a message so they don't have to actually talk to anyone. Was told that no calls were ahead of me and STILL NOBODY ANSWERED. What A JOKE. TIME TO MOVE ON TO ANOTHER COMPANY

Chuck Cortwright 2 years ago
72529 Cherokee Village AR. Can't get anyone to answer the phone, message said internet or tv may be intermittent or slow, problem is that it doesn't work at all. So much for your 24/7 service. Time to start looking for other providers