All Fidelity Communications reports of the last 24 hours

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Comments on Fidelity Communications

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Jim Morris 6 months ago
Lebanon, MO - Business Account. Internet working but phone down for several days with no estimated repair time from Fidelity.

Alan 6 months ago
Still down in Nevada mo

Alan 6 months ago
Internet not working in Nevada mo getting tired of paying for it when it's always down

Chuck Cortwright 6 months ago
Internet is down again in Cherokee Village. Not only that I signed up for the poor people's discount. Guess what the last two months the price has gone up. Time to call NEXT and get rid of this GARBAGE. 72529 Cherokee Village

Chuck Cortwright 7 months ago
Kinda hard to report a problem on the internet when the internet's down, DON'T YOU THINK. SHITTY COMPANY. WHY HAVE A PHONE NUMBER IF NOBODY EVER ANSWERS.

Pissed 7 months ago
Shouldn't be paying 100 bucks a month for shitty internet that is super unreliable. What a joke

Cathie 7 months ago
I pay way too much to have no service or spotty internet service. I ready to end my fidelity service. Rising prices on top of frequent internet outages. Unacceptable.

Glenn Moore 7 months ago
75672 Marshall TX - internet out a week and no response from Fidelity. I'm not paying for service I don't have. I work from home and can't doy job. I'm looking into T-Mobile or Verizon 5G home internet. This is ridiculous. Do not recommend.

Tommy 8 months ago
75572 been down for 7 days now what the blank is going on with getting it fixed

Mark 8 months ago
75602 Down for 6 days now The recording changed today to say we aren’t working on it until we get permission from local authorities. That’s such a balony comment that their credibility just went to zero. I asked why I can’t hand them a generator and CS laughed and said it’s commercial and the batteries died. If it was running on batteries then almost any generator would work. This is bad. I am now calling other providers to see what my options are. I won’t be recommending fidelity any more.

Steven Wyatt Acker 8 months ago
We have been having issues for two days my Internet speed is below 200 Mbps supposed to be close to 1000 Mbps, that's what I'm paying for anyway. here in Benton, Arkansas. 72015

Jaimie Kellogg 9 months ago
The wifi has been out for over two days here in Beebe Ar, 72012

Amy Smith 9 months ago
I missed an entire shift at work due to the outage on 05/12/2023. I asked for a letter from Fidelity to provide to my employer but it isn't sufficient. Does anyone know where I can find an article or map of the outage that day. I live in Sharp County. Thank you!

LARRY 9 months ago
TV IS OUT 72065 HENSLEY

Erika 9 months ago
Wifi out in Benton 72019. Second time this month and we're only halfway through with the month. This is getting ridiculous and Fidelity is the only Wi-Fi our apartments allow us to have other than AT&T

Customer 9 months ago
What is it, third time this month? Are they going to be giving discounts? No answers, no estimated time, nothing. It's B.S. Cherokee Village AR 72529 been out for almost 6 hours?

Chris Proulx 9 months ago
Internet has been out all night, would love some information as to when it’s coming back up and as to a credit to my account as this seems to be an ongoing issue. Seems fair you guys want your money and we want our money.

Robert 9 months ago
Services down again it seems, hope not faking outages like another ISP did, still not as often, but inconvenient. Seriously, what's the deal?

Robbie 9 months ago
Hardy is out again as well! Hardy Arkansas 72542

Customer 9 months ago
Cherokee 72529.. this again. I’ve called 2 times was on hold for 20mins the first time and never got an answer 2nd time had 10min hold with no answer. Wish they would give ETAs rather than letting all of us sit here and stew.

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About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

Live outage map

Outage history

Reported outages on 22.02.2024:
There were a total of 2 outages at Fidelity Communications. The most frequently affected cities were:
Reported outages on 21.02.2024:
There were a total of 1 outages at Fidelity Communications. The most frequently affected cities were:
Reported outages on 19.02.2024:
There were a total of 1 outages at Fidelity Communications. The most frequently affected cities were:
Reported outages on 18.02.2024:
There were a total of 2 outages at Fidelity Communications. The most frequently affected cities were: Lawton
Reported outages on 16.02.2024:
There were a total of 2 outages at Fidelity Communications. The most frequently affected cities were: Dallas

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