All Fidelity Communications reports of the last 24 hours

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Internet Still not working! Avatar

Internet Still not working! 2 weeks ago
72452 + highland Internet been out for OVER 7 HOURS! WTH?! Not ONE time can they even "give any estimate" . We should ALL get money back for entire Days lost dor HIGH PRICED SERVICE!!!

Logan Avatar

Logan 2 weeks ago
Cherokee village still down!!

Bob Avatar

Bob 2 weeks ago
Internet has been down for hours.

Blc Avatar

Blc 2 weeks ago
Highland 72542 bill goes up, service gets worse. Apparently no one works there. Always says closed, never get to talk to anyone. We need another internet cable provider in our area.

Customer Avatar

Customer 2 weeks ago
Fidelity still down.. no ETA anywhere I look. Cherokee 72529

Josh collins Avatar

Josh collins 2 weeks ago
This "help from an expert" thing is a fn joke!!! Wants my credit card #s and $46 a MONTH to say wtf isn't working onwith my wifi! What bs

NUNYA Avatar

NUNYA 2 weeks ago
Internet down in Cherokee Village Arkansas. No clue what is going on but it is completely frustrating when I work from home and all of that is halted now

Josh collins Avatar

Josh collins 2 weeks ago
Internet is NOT working, in Highland, Ar- 72542 Did this a couple weeks ago too but came back on about 20 min later. Again about 2 weeks ago was out for at least 30 min or more. I've been on fidelity for about 3 years now, and almost never have had any issues, however the past month or so, it's been an ongoing thing off for while on n off on... Those are just the times I know about it being out while we were at home

Onwe onyinyechi promise Avatar

Onwe onyinyechi promise 3 weeks ago
I can't transfer money I can't receive the one I sent into my account like three transfer right now since three days I can't see the money I can't receive any alert anymore

Chuck Cortwright Avatar

Chuck Cortwright 1 month ago

Chuck Cortwright Avatar

Chuck Cortwright 1 month ago
Great SHIT they pull now, saying that I can't submit a complaint right now. Problem is the internet is not working once again. This is a FUCKING JOKE OF A COMPANY

Chuck Cortwright Avatar

Chuck Cortwright 1 month ago
Tv keeps pausing then going back to the home screen. What the FUCK are we paying for

Heather Avatar

Heather 1 month ago
Down in benton ar 72019

Chuck Cortwright Avatar

Chuck Cortwright 5 months ago
How much does anyone want to bet that no one will get a discount because Fidelity can't keep the internet working. Guaranteed they want payment for their INFERIOR SERVICE THOUGH. This is RIDICULOUS, easier to record a message so they don't have to actually talk to anyone. Was told that no calls were ahead of me and STILL NOBODY ANSWERED. What A JOKE. TIME TO MOVE ON TO ANOTHER COMPANY

Chuck Cortwright Avatar

Chuck Cortwright 5 months ago
72529 Cherokee Village AR. Can't get anyone to answer the phone, message said internet or tv may be intermittent or slow, problem is that it doesn't work at all. So much for your 24/7 service. Time to start looking for other providers

M in Missouri Avatar

M in Missouri 5 months ago
65775 West Plains, Missouri internet down. Will update when it comes back.

lulsec Avatar

lulsec 5 months ago
benton 72015 down for over 6 hours and no word on what's going on. no update or acknowledgement on their website, fb, or twitter either. this is impacting business owners. lawsuit pending

Anon Avatar

Anon 5 months ago
How is it that a week ago, at least one entire town went down? Now today, another entire town has gone down and has been for 6+ hours?! No one can tell us anything!!!! Wtf are we paying for?!

David shelby Avatar

David shelby 5 months ago
Rolla mo 65401 internet out in whole town wtf

Zach Avatar

Zach 6 months ago
Once again, fidelity internet feels like it's bottomed out. Barely any download or upload.


About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

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Outage history

Reported outages on 26.05.2023:
There were a total of 8 outages at Fidelity Communications. The most frequently affected cities were: Oklahoma City, Las Vegas, Chandler, Tulsa
Reported outages on 24.05.2023:
There were a total of 1 outages at Fidelity Communications. The most frequently affected cities were: Broken Arrow
Reported outages on 23.05.2023:
There were a total of 5 outages at Fidelity Communications. The most frequently affected cities were:
Reported outages on 22.05.2023:
There were a total of 1 outages at Fidelity Communications. The most frequently affected cities were: Lawton
Reported outages on 20.05.2023:
There were a total of 2 outages at Fidelity Communications. The most frequently affected cities were: