All Fidelity Communications reports of the last 24 hours

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Comments on Fidelity Communications

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Laura Davis Avatar

Laura Davis
Out in Carthage, Tx since last night. Doesn’t happen often, but when it does it would be nice to get some info from the company for cause and reasonable estimate when it might be fixed.

1 month ago
Terri Avatar

Terri
El Dorado Springs 64744. Internet out again. I think the old dial up connection was better than this crap.

1 month ago
Sick of it Avatar

Sick of it
Three days in a row the internet in Lawton is out. Fidelity is garbage

1 month ago
Trash Avatar

Trash
Service

1 month ago
R Avatar

R
Just because the internet is working does t mean it’s working good. Trash. Trash trash. Everyday it has problems.

1 month ago
Ben Avatar

Ben
I pay almost 80 dollars a month for Fidelity to provide to me internet access, nothing else. And they cannot even that. Then when you call no answers the "24-7" how desk. Are you serious?. I am in Lawton, Oklahoma Fidelity and despite being a loyal customer for many years...I promise when I say to you that you are not the only game on town and people do have a choice on internet provider. For the price that you charge and the unacceptable service e that you provide it is not worth this aggravation.

1 month ago
Diane Avatar

Diane
Zero internet and no one answering the 247 help desk. Lawton, OK 73505

1 month ago
Bear Avatar

Bear
It’s out again 73505 lawton

1 month ago
Ashley  Avatar

Ashley
Absolutely ridiculous. Maintenance was supposed to be between 12-6. Uhm, it's 9am. I have two kids in virtual school... With no internet. Thanks a lot, Fidelity, for the crappy start to the year.

1 month ago
Jay Avatar

Jay
This is getting old. Internet out again. How come I still have to pay the same amount when I don't get all of the service that it says I get in my bill. Lawton, ok

2 months ago
Not satisfied Avatar

Not satisfied
Once again. Internet out Lawton 73505

2 months ago
Unhappy Customer Avatar

Unhappy Customer
Internet is out once again. Lawton Oklahoma 73505

2 months ago
Jonathan Bandoszewski Avatar

Jonathan Bandoszewski
Internet is down here in Lawton Oklahoma

2 months ago
Tax payer Avatar

Tax payer
Lawton 73505 I hope whoever runs fidelity gets hit by a car at work and they refuse to pay workers comp and their kids get leukemia. Trash @ss internet. Sh!t never works

2 months ago
Robin A Moore Avatar

Robin A Moore
Its broken! I can't watch my shows without internet. So now I have to go pick out a DVD like a peasant...

2 months ago
Josh Avatar

Josh
Down in Lawton ok Zip 73505 Called and repair time is 1 hour

2 months ago
J Avatar

J
Why is it that this internet goes down all the time bill is paid on time every month but internet goes out 3-5 times a month 73505 lawton oklahoma

2 months ago
Pissed off Avatar

Pissed off
Once again internet is down go fucking figure tired of this shitty ass fucking internet never in my life had this many issues with anyone else!

2 months ago
Tyshaun Avatar

Tyshaun
Fix this internet is down and I'm trying to play lol. 73505 Lawton OK

2 months ago
Jay Avatar

Jay
Internet is always weak even though I pay for 100mb. It is currently down again. Lawton, OK 73505

2 months ago

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About Fidelity Communications

Fidelity Communications is one of the smaller telecommunications operators in the U.S. Founded in the year 1940, Fidelity is a family-owned company, run by the Davis family siblings. Their father, late John Davis, built the company up to its potential with his unwavering entrepreneurship spirit. Over the last decade, Fidelity has been steadily acquiring smaller cable and phone operators to increase their userbase substantially.

Fidelity Communications’ largest acquisition took place in early 2012 when they integrated 14 different network systems from Cobridge Communications into their existing system. In early 2019, Fidelity began creating ‘1 Gig’ cities with their higher bandwidth network to facilitate completely connected homes. Some of the cities that are part of this ‘1 Gig’ revolution are Missouri, Rolla, Lebanon, Nevada, and Louisiana.

Fidelity Communications currently offers internet, phone, and cable services to both residential and business users.

Regional availability

Fidelity Communications operators its phone and internet services in 5 U.S. states, with the largest number of subscribers from Oklahoma, Missouri, and Arkansas. As per coverage area, Fidelity is 28th on the list of cable providers in the U.S., with about 384,000 subscribers. Fidelity additionally provides fiber internet, copper network, and DSL service to customers. The copper service is provided mainly to business users in about 11 zip codes. DSL service is utilized by about 30000 users, while approximately 21000 users are on their fiber service.

Errors / network problems

Fidelity hosts an FAQ section, a Support Center, and a Corporate Blog on their website, where you can identify most commonly faced problems with the service and find help in resolving them. The Corporate Blog especially is a very good source of information and tips on keeping your network connected.

The company operates a 24-7 Helpdesk Support that you can contact for additional assistance with any outage or network issues. Call them at 1-800-392-8070 to get help with service issues and also for any maintenance support you may require.

Troubleshoot yourself

A common problem you may see while using your FiDO box from Fidelity is a 5102-error code. If you receive this error, check all the cable connections to ensure they are fixed properly. If they are, try unplugging the Media Gateway along with all connected players. Reconnect them after 60 seconds and the error should be fixed.

If your internet connection is down or you face slow speeds on your network, check the Fidelity website to identify if there is a local outage. If not, try disconnecting power to all devices connected to the network. For slow speeds, run a speed test using the Fidelity website to check if the speed is less than 75% of what you should be receiving. If the speeds are on par, you may require a higher speed plan to handle the number of devices you’re using. If the speeds are lower than 75%, contact Fidelity to identify the cause.

Some standard practices to avoid several common issues are to shut down your computer every day after use and restart your router or modem at least once in a day.

Live outage map
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Outage history

Reported outages on 22.10.2021:
There were a total of 8 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 21.10.2021:
There were a total of 18 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 20.10.2021:
There were a total of 11 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 19.10.2021:
There were a total of 6 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 18.10.2021:
There were a total of 11 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 17.10.2021:
There were a total of 6 outages at Fidelity Communications. The most frequently affected cities were: Chicago
Reported outages on 16.10.2021:
There were a total of 12 outages at Fidelity Communications. The most frequently affected cities were: