All Xfinity reports of the last 24 hours

No problems found!

Common problems are:

Affected cities:

Comments on Xfinity

Let others know about your problems with Xfinity: Write comment

EG Avatar

EG 7 months ago
33953 we have been without internet and TV for 4 weeks. DO SOMETHING!!!

Mrig Avatar

Mrig 7 months ago
33042, lost services at 4pm on 10.24, still nothing at 9pm, message on xfinity app says service should be restored by tomorrow, 10.25 by 2am??? What in the world happened??

Emily Henson  Avatar

Emily Henson 7 months ago
34231 I have been without cable or internet since Saturday 10/22 about 10 am. They nay have it fixed by the end of the week.

Faith Keeton  Avatar

Faith Keeton 7 months ago
live in the 33952 ZIP , Port Charlotte Florida. Been without T.V ( occasionally will play one random channel for a bit ) and Internet ( which I would call a flickering connection 2-3minutes max) since the Hurricane Ian. On September 28. This has just been gasoline on a fire as far as trying to recover from this disaster. Business and people think we are lying about why we are unable to connect with them . ?? And fill out and send information to get the help we need to fix the damages from this storm. IT ABSOLUTELY DOES NOT HELP THAT COMCAST/XFINITY IS SAYING THAT THERE ARE NO OUTAGES IN THE 33952 AREA. ALL OF OUR NEIGHBORS ARE HAVING THE SAME ISSUES. .

Cheryl robinson Avatar

Cheryl robinson 7 months ago
comcast came back up in 33903 on 10/14 after being out since 9/28, only to go down again on 10/17 and it is still out as of 10/18/2022.

Liz Avatar

Liz 7 months ago
Still no internet with Comcast/Xfinity, restoration date was 10/15, no one at their customer service number has information, 33952 port Charlotte.

Jim bishop Avatar

Jim bishop 7 months ago
33907 doctors can't monitor me over wi fi, my have to spend time in hospital till internet is back. Time for Morgan and Morgan. Everyone around me has internet

Fedup Avatar

Fedup 7 months ago
No trucks anywhere. My wire is down from the pole. Reported a week ago or more. No trucks to be scene 33952 or at least nowhere near my neighborhood. Hope they don't plan on charging us for service this month. I call bullshit on their excuses. Has anyone contacted the FTC to turn up the heat? This is ridiculous and if you work from home....becoming very damaging. Get it together Comcrap.

D Auld Avatar

D Auld 7 months ago
I too have had power for over a week. The cable wire from the street to my home off. I haven't seen ANY Xfinity trucks anywhere when I go shopping, much less my street. Port Charlotte 33948

Diane Avatar

Diane 7 months ago
10/15 was the date xfinity was to be restored. Port Charlotte has no internet 10/16

John McHugh  Avatar

John McHugh 7 months ago
34288 No service since Hurricane Ian. Can't speak to anyone on phone . It is all automated !! So frustrated with Xfinity. 16 days without any service !!

Christine  Avatar

Christine 7 months ago
My husband works from home and I have an online business and two Vrbos. My guests want to know what’s going on with the internet in Punta Gorda, and Harbor Heights. We want to know what’s going on with the internet in Peace River Shores. FLORIDA we have heard NOTHING from you on status! I would never disrespect my customers like this.

Joseph Avatar

Joseph 7 months ago
33993 Cape Coral power has been down for more than two weeks now. I have gotten my power back a week ago since then. Also, a wire connecting the house to the power lines is down but doesn't appear to be damaged.

KW Avatar

KW 7 months ago
33952 still no internet and no contact for the down line in the yard. I wish someone would come fix this before someone ends up injured because of this downed line.

I hate comcrap  Avatar

I hate comcrap 7 months ago
34110 I’m about to get fired because Comcrap goes out every afternoon for hours.

shell Avatar

shell 7 months ago
Be nice to get to at least talk to someone. Just want information on when we might get it back on, or even to let you know that it is out. How do we do that if we can not get ahold of anyone.

Frani941 Avatar

Frani941 7 months ago
I'm in port charlotte 33952 Had water the whole time, have power for almost a week, no internet since 9/28/22 due to Ian. Haven't even seen an xfinity truck anywhere!!! They don't take your calls, instead there is a bot that you cannot get anywhere. We pay good money for Xfinity services and think they should have updated equipment to use in these situations, What is the problem Xfinity??? Can you give us a month or 2 of free services for this inconvenience???

John Avatar

John 7 months ago
Up for 12 hours down for 12 hours up for 12 hours down for 12 hours now down for 24 hours can’t they turn the damn thing on

Michael Meinhardt  Avatar

Michael Meinhardt 7 months ago
Punta Gorda, 33982. My area has had power since Sunday(almost a week). Poles are up all the way to my community. Why is it taking so long for Xfinity to start working again. My business and my GF depend on wiFi. If it continues much longer I will be check out other options for wiFi

NightRunner417 Avatar

NightRunner417 7 months ago
33967 Have power and water, but still no Internet since 9/28. I get that with the hurricane, outages were inevitable, but nor am I at ALL surprised that Internet would be by far the last service to be restored, lol. Call yourselves Xfinity now or even the savior of all mankind if you want. You're still Comcrap to me. Day 9 and counting and I know they're going to fail their estimate of back on by midnight tonight. There had better be a 1/3 reduction in my bill.


About Xfinity

Steps to take during an Xfinity outage

In today's world, we rely on technology more than ever before. So what do you do when Xfinity by Comcast has an outage? We've put together a list of steps to take to make sure you stay connected.

1. Stay calm and do not panic

If you experience an Xfinity outage, the first thing you should do is stay calm. Don't panic, as this will only make the situation worse. This also happens with other providers such as Cox or Charter Communications for example. Instead, take a deep breath and follow these steps:

1. First, check to see if there is an official outage in your area. You can do this by visiting the Xfinity website or checking their social media channels.

2. If there is an outage, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489).

3. Customer service will be able to help you troubleshoot the issue and get your service up and running again as quickly as possible.

2. Check social media for updates

When an Xfinity outage occurs, checking social media for updates can be a great way to stay informed. Xfinity's official Twitter and Facebook accounts are the best place to look for real-time updates about service outages. You can also check local news pages or other community forums to see if others in your area are experiencing similar problems. By keeping an eye on these platforms, you can gain valuable insight into the cause of the outage and when it is likely to be resolved. Additionally, if you need help troubleshooting your service during an outage, you can often find helpful advice from other customers on these platforms as well.

3. Restart your router or modem

If you're experiencing an Xfinity outage, there are a few steps you can take to try and fix the issue. One of those steps is restarting your router or modem. This can often help clear up any minor issues and get your service back up and running. To do this, simply unplug your router or modem for 30 seconds and then plug it back in. Once it's been restarted, check to see if your service has been restored.

4. Use a backup plan

When an Xfinity outage occurs, having a backup plan in place can help keep you connected. If you have access to another internet service provider, such as a mobile data connection or a satellite internet provider, you may be able to use those services as alternatives until your Xfinity service is restored. Additionally, many providers offer their own backup plans that provide limited connectivity during outages.

It’s also helpful to have some form of Wi-Fi hotspot or wired connection available if possible. This could include using your smartphone as a Wi-Fi hotspot or plugging into an ethernet cable if available. While these methods will not provide the same speeds or reliability of your Xfinity service, they can still be helpful in keeping you connected during an outage.

By taking proactive steps and having a backup plan in place, you can minimize the disruption caused by an Xfinity outage and ensure that you stay connected even when faced with unexpected network issues.

Live outage map
View map

Outage history

Reported outages on 26.05.2023:
There were a total of 4 outages at Xfinity. The most frequently affected cities were: Kansas City, League City, Philadelphia, Phoenix
Reported outages on 25.05.2023:
There were a total of 7 outages at Xfinity. The most frequently affected cities were: Baltimore, Cameron, Austin, Roanoke
Reported outages on 24.05.2023:
There were a total of 2 outages at Xfinity. The most frequently affected cities were: Indianapolis, Sacramento
Reported outages on 23.05.2023:
There were a total of 4 outages at Xfinity. The most frequently affected cities were: Denver, Chicago
Reported outages on 22.05.2023:
There were a total of 5 outages at Xfinity. The most frequently affected cities were: Atlanta, San Jose, Reno, Oklahoma City
Reported outages on 21.05.2023:
There were a total of 4 outages at Xfinity. The most frequently affected cities were: Charlottesville, Detroit, Philadelphia, Cabot
Reported outages on 20.05.2023:
There were a total of 2 outages at Xfinity. The most frequently affected cities were: San Francisco, Lyndhurst

Similar Companies