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About Xfinity
Steps to take during an Xfinity outage
In today's world, we rely on technology more than ever before. So what do you do when Xfinity by Comcast has an outage? We've put together a list of steps to take to make sure you stay connected.
1. Stay calm and do not panic
If you experience an Xfinity outage, the first thing you should do is stay calm. Don't panic, as this will only make the situation worse. This also happens with other providers such as Cox or Charter Communications for example. Instead, take a deep breath and follow these steps:
1. First, check to see if there is an official outage in your area. You can do this by visiting the Xfinity website or checking their social media channels.
2. If there is an outage, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489).
3. Customer service will be able to help you troubleshoot the issue and get your service up and running again as quickly as possible.
2. Check social media for updates
When an Xfinity outage occurs, checking social media for updates can be a great way to stay informed. Xfinity's official Twitter and Facebook accounts are the best place to look for real-time updates about service outages. You can also check local news pages or other community forums to see if others in your area are experiencing similar problems. By keeping an eye on these platforms, you can gain valuable insight into the cause of the outage and when it is likely to be resolved. Additionally, if you need help troubleshooting your service during an outage, you can often find helpful advice from other customers on these platforms as well.
3. Restart your router or modem
If you're experiencing an Xfinity outage, there are a few steps you can take to try and fix the issue. One of those steps is restarting your router or modem. This can often help clear up any minor issues and get your service back up and running. To do this, simply unplug your router or modem for 30 seconds and then plug it back in. Once it's been restarted, check to see if your service has been restored.
4. Use a backup plan
When an Xfinity outage occurs, having a backup plan in place can help keep you connected. If you have access to another internet service provider, such as a mobile data connection or a satellite internet provider, you may be able to use those services as alternatives until your Xfinity service is restored. Additionally, many providers offer their own backup plans that provide limited connectivity during outages.
It’s also helpful to have some form of Wi-Fi hotspot or wired connection available if possible. This could include using your smartphone as a Wi-Fi hotspot or plugging into an ethernet cable if available. While these methods will not provide the same speeds or reliability of your Xfinity service, they can still be helpful in keeping you connected during an outage.
By taking proactive steps and having a backup plan in place, you can minimize the disruption caused by an Xfinity outage and ensure that you stay connected even when faced with unexpected network issues.
Larry 1 year ago
TV down in 60455
beezine 1 year ago
Internet down 77381 (Spring, TX) since 9am today
Jack O'Lantyrn 1 year ago
Down all day in Houston. Just keep the shit off, internet was a mistake
SS 1 year ago
93626, Friant CA No Internet + TV for 2 full days so far. There doesn't seem to be a timeline either. No customer service communication from Comcast either which is pretty much standard fare.
Claudia rodriguez 1 year ago
The worst sercie in miami comcast
Freedom Pa area no picture or sound just a message in a foreign language 1 year ago
No picture or sound just that bienido message
Andrea 1 year ago
Arlington Heights, IL Internet disruptions all day. I need it for work. Toggling on mobile hot spot is too slow for my needs.
Reid 1 year ago
72207 Little Rock, AR
Jessica 1 year ago
He's very determined in what ever he does and hacking account is one of the things he does best. I want to say thank you to @hephaestuslock on Instagram for his contribution in getting me back into my account.Your commitment has been exemplary and your hard work is an inspiration to everyone around you.
sacredappleseed smith 1 year ago
80918
sacredappleseed smith 1 year ago
For the rest of this year I will occupy a Comcast employee with endless questions about HBO which will cost them way more than the two day refund the THEIVES refused to credit explain HBO to me again cause employees cost money which package has HBO? Fifty calls a day or refund for outage your choice!
Might try earthlink 1 year ago
down in stockton 95219 ca for day number 2 working on day 3
Dan 1 year ago
34952 Port St Lucie, FL Up and down fro the last several days now. Facility where I work not happy campers. Football weekend coming up and many angry folks here
Derek 1 year ago
Lost your internet service again Sunday still waiting what's going on??
EG 1 year ago
33953 we have been without internet and TV for 4 weeks. DO SOMETHING!!!
Mrig 1 year ago
33042, lost services at 4pm on 10.24, still nothing at 9pm, message on xfinity app says service should be restored by tomorrow, 10.25 by 2am??? What in the world happened??
Emily Henson 1 year ago
34231 I have been without cable or internet since Saturday 10/22 about 10 am. They nay have it fixed by the end of the week.
Faith Keeton 1 year ago
live in the 33952 ZIP , Port Charlotte Florida. Been without T.V ( occasionally will play one random channel for a bit ) and Internet ( which I would call a flickering connection 2-3minutes max) since the Hurricane Ian. On September 28. This has just been gasoline on a fire as far as trying to recover from this disaster. Business and people think we are lying about why we are unable to connect with them . ?? And fill out and send information to get the help we need to fix the damages from this storm. IT ABSOLUTELY DOES NOT HELP THAT COMCAST/XFINITY IS SAYING THAT THERE ARE NO OUTAGES IN THE 33952 AREA. ALL OF OUR NEIGHBORS ARE HAVING THE SAME ISSUES. .
Cheryl robinson 1 year ago
comcast came back up in 33903 on 10/14 after being out since 9/28, only to go down again on 10/17 and it is still out as of 10/18/2022.
Liz 1 year ago
Still no internet with Comcast/Xfinity, restoration date was 10/15, no one at their customer service number has information, 33952 port Charlotte.