Zito Media Outages

Cammy Young 3 years ago
Our internet has been out most of the day. They couldn't tell us how long it will take to restore service. But if you're a day late the will shut off your service with time to spare!!!

Brian Philpott 3 years ago
Danville VA, 24549. Zito media purchased our local internet company Chatmoss cable, the changeover took effect today October 1st. Internet has been in and out all day. I called and they say they are transferring everything over. Say it may last a few days. I hope this is not a common thing.

Joshua McGhee 3 years ago
Internet down 83647

Ann Cox 3 years ago
Duluth 55804 Internet and phone have been out since the 12th the only thing I heard from Zito was please send me a picture of my modem info. For a communication company they are amazingly poor at communicating.

C W 3 years ago
Do not buy any services from zito media if you don’t have to

Dale Simmons 3 years ago
Zito was down 17 times yesterday and as of 18:14, 9 times today. Has been bad since we got here in late July. I don't know how businesses keep up with this kind of internet 28713 Bryson City, NC

Mary 3 years ago
Port Trevorton 17864 Zitto...basically a worthless internet company. We had nittany media installed in April 2020. It was great...no issues & my husband was able to successfully work from home. Then Zitto purchased the lines & the business. Honestly had no issues till about 2 months ago. We can not get a single 24 hour period without loosing signal. Some periods it has been out for days at a time. I have logged countless hours on the phone on hold and talked to so many people who give you a different story every single time. I am not sure how a company like this can even be charging for this service they can not provide. We have no other option where we live because they own the rights to the lines. Just beyond frustrating.

Curt B 3 years ago
17864 Port Trevorton PA so I get Zito internet a week ago and it was fine the first 2 days now it’s out for over a day occasionally it will work for a few minutes then nothing. So frustrating is there a way to get refunded for days that it doesn’t work? I do not feel like paying for crap service like this, and trying to talk to someone is almost impossible, not very happy

Blair Wentz 3 years ago
I've had Zito for about a year now. I came from Verizon that only offered DSL. So this was obviously the better choice. Ever since I've had them my internet has continuously, and repeatedly had issues. Constantly losing internet. Sometimes 2 weeks would go by, and it would be okay. Sometimes I'd lose internet for 2 days. Sometimes I would have internet for an hour, and then I'd lose it for 10 minutes, and get it back only to repeat itself like this for a week. Everytime I call it's the same thing. "We don't have enough technicians, and we are upgrading, and repairing things at the same time. Please be patient" Then they continuously charge you full price for this. Ever since we had that hurricane come up the states our interenet has been going in and out for over a week. 17864, Port Trevorton, PA

Leonid Likhatchev 3 years ago
Dubois pa, 15801 Lost internet connection around 6pm today (3 hours ago). Can't contact Zito support.

Wendi 3 years ago
Day 6 and no internet in N. Minn. Zito says it is an "outage" due to a failed upgrade and have no estimate as to when it will be fixed. Their customer service is of no help. Some say we need Zito to go but that isn't available in our area. Internet service has slowed down also. No excuse in this day and age of technology that any tech company should have an outage this large and this long. It is affecting hundreds of people; old, young, businesses, etc. Totally unacceptable. Their management should be fined and forfeit their pay to compensate their soon to be ex-customers for the inconvenience. Maybe we need to go to the national and/or local news with this issue. Maybe that would get their attention.

Pam 3 years ago
Day 6 with no Television reception!!!!! What with this company ??? And no customer. Service without being on hold for an hour!! Two Harbors MN 55616

Teri Ersbo 3 years ago
No TV and now Phone for 4 days! What is going on? Makinen 55768

L 3 years ago
Still no service X 2 weeks. MN 55706

Sarah Maddy 3 years ago
55616 - TV service still out in Two Harbors 3:45 pm Monday. Zito recording says they're working on it. Get a move on, people.

Ken Larson 3 years ago
Ziti media cable has been out since Friday and they are not doing anything to fix the cable but stating that the entire state of Minnesota is effected . Customers have to call 800-365-6988 and complain and also ask for a adjusted billing . That will take some time as Zito does not answer the calls . Please try to call Zito . They should be call Zippo because that is what we are getting

Geary Shaw 3 years ago
Our television has been not working for over 48 hours now, here in Embarrass, MN ... the same as a friend of ours from the same area. No one answers the phone at Zito on weekends??

Nancy 3 years ago
We pay good money for crappy service. Rime to look for another provider

Larry 3 years ago
No TV or internet for 12 days!!! 55706 Babbitt,MN

Mary 3 years ago
Silver Bay MN 55614 - where is our television?????? Time to sign up for YouTube TV.

Scott Popelka 3 years ago
No TV for over 24 hrs. Pay a lot for shitty service. Aurora MN 55705

Don Klick 3 years ago
No TV for 24 hrs 55731 Ely

Timothy A Manbeck 3 years ago
Paying for 1000 down. Averaging 30-40 down. Trying to watch a movie, keeps stopping. Says I have less than 1mb down. CenturyLink is shit, so is Zito, now what?

Ian Bachleda 3 years ago
Mountain Home ID 83647 Been off, on, and shitty for the past few days

Mike 3 years ago
Mtn home ID. 83647 I've been a long time customer of zito media. The service they provide has been getting worse, numerous calls have not fixed issues, seems like they don't care about customers problems / service. They cannot figure out why service drops off constantly throughout the day. Not for parents who have children doing online schooling due to this pandemic. My advise is to find a more reliable service; which I'm currently searching for.

Trevor canavan 3 years ago
Internet has been out of and on for the past 4 months real frustrating when it’s the fastest internet in the area but doesn’t work half the time. Been trying to call to work out a credit situation and can’t get a hold of anyone stuck on hold the last 1 hour. Janesville 96114 was thinking about upgrading to faster internet but no point if it’s out all the time.

Bec 3 years ago
Internet goes out everyday from 6pm to 11pm. Why the hell am I paying for a service I can't use? After waiting on hold for 2 hours I got thru to customer service and they told me they don't see a problem and refuse to send someone out. 96130

Mark 3 years ago
Sat. 2:45pm, got thru to a CSR. Problem is a failed "PDU" (power unit of some kind) @ a 3rd-party link in San Jose. Outage is affecting all SoCal and parts of Nevada. Note on the ticket @ 11am today says part is being shipped. Suspect that means it won't get there till Sunday. CSR did offer to credit my account. So call and stay on hold till you get thru and ask for the credit.

Gary Halvorson 3 years ago
93222 is out again went all night now today again?

Gary Halvorson 3 years ago
Really again Zito?

Sharon Osborne 3 years ago
What is going on?? What’s the issue Zito?? Get this fixed. You can’t leave people stranded without internet! People count on you.

Bob 3 years ago
Borrego Springs - Been down since yesterday afternoon. Recorded message at Zito support just says it's down with no status on IF they are working on it or when it might be restored. Zito used to be very good, they have become very, very unreliable with horrible tech support IF you can get them to answer the phone!

Gary Halvorson 3 years ago
93222 going on 12 hours of being down. so ridiculous that it has not been resolved yet. I want compensation!

Kim S 3 years ago
Down in Susanville again!! This is ridiculous!! An ongoing problem, sick of it!! 96130

R 3 years ago
Susanville 96130

Brian 3 years ago
Internet was down this morning & this evening for 4 hours & still down. Called the customer service, but no answer, sent text, but they are gone, sent email to support, but no response. Frustrating! 89445, Winnemucca

Gary Halvorson 3 years ago
93222 4 1/2 hours being dowm.. you think an email would kill someone... smh... Starlink here I come

Leo 3 years ago
92274 thermal Work from home this is very frustrating

Gary Halvorson 3 years ago
Come on Zito, get your act together its been 3 1/2 hours get this problem fixed! I got kids dying over here.

Jenifer 3 years ago
93222 Internet down completely. Called Zito Media and they said a third-party outage was causing this issue in the entire West Coast area. No ETA