Common problems are:
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About Suddenlink
Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.
Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.
Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.
Regional availability
Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.
The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.
Errors / network problems
A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.
According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.
Troubleshoot yourself
The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.
If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.
In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.
For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.
Kimberly 3 years ago
Internet and TV both went completely out at midnight I haven't even bothered to check the phone as I'm sure it's out too no storm mostly cloudy but def seen worse weather with TV and at least slow connection. I see no point in calling to have someone come to fix it cause they never do they come out get it working for 2 minutes and leave suddenlink is becoming an issue with as much as they want to raise my payment when their services rarely work.
Violet 3 years ago
No service - no internet and no TV - but your rates keep going up - yet no service - I’m sick of this
Jeff 3 years ago
No internet or TV in almost 48 hours. They indicate there is an outage...but do not say what the outage is or when it might be fixed. 25003 Alum Creek WV
chandler 3 years ago
75935 i live in Center Texas and switched from ATT to sudden link internet and tv, but every since i have had the internet, my usage is up and down. i can be using the net and it will just drop off and after a couple of minutes it is back up and then will run for 5-7 minutes and off again...i need the net to work s it effects my remote working conditions.