Common problems are:
Affected cities:
Comments on Point Broadband
Let others know about your problems with Point Broadband: Write comment
About Point Broadband
Potential Network-Related Disruptions with Point Broadband:
1. Service Outages: Unforeseen technical glitches or planned system upgrades can sometimes result in temporary service interruptions.
2. Reduced Internet Speeds: During peak usage times or due to system congestion, users might experience speeds that are slower than their subscribed package.
3. DNS Resolving Issues: Difficulties with the Domain Name System (DNS) could lead to troubles accessing specific websites or prolonged page loading times.
4. Connectivity Drops: Sporadic connection losses might occur, potentially requiring modem or router restarts to resolve.
Tips for Point Broadband Customers:
1. Stay Updated: Regularly monitor Point Broadband's official communication channels such as their website or social media accounts for any service-related updates or announcements about maintenance.
2. Ensure Device Health: Periodically check, update, and if necessary, reset your modem, router, and other related devices to make sure they are operating optimally.
3. Check Internet Speed: Use reputable online tools to measure if the internet speeds you're getting match your subscription package.
4. Contact Customer Support: If you encounter persistent or significant connectivity issues, reach out to Point Broadband's customer support team for guidance and troubleshooting.
With a proactive approach and staying informed, Point Broadband subscribers can effectively manage and mitigate potential network disturbances, ensuring a smooth internet experience.
Disgruntled Customer 6 months ago
This is getting ridiculous. Many, MANY people rely on their internet to be up almost 100% of the time. It would be one thing if the company provided updates and reasons why we're experiencing issues, but there isn't so much as a "We expect this to be an issue for X days". I hope they won't be surprised when customer start jumping ship after this. -Hagerstown
Austin 6 months ago
It's been 6 days now since the internet went down. Hagerstown 21740
Tony romett 6 months ago
21742 down for 4 days straight. No eta on a fix. I have to find another ISP. This happens on a regular basis. Is Antietam any better?
Austin 6 months ago
Yay! Five days without internet. Hagerstown 21740
Maboof 6 months ago
I filed a complaint this morning after 5 days of no internet let’s see how quickly it’s fixed now. They should have left Hagerstown Fiber alone!!
Dana W 6 months ago
21742 glitching and going off and on but not strong enough for game systems or some streaming services.... Get it together point broad band!
Laura 6 months ago
21742 FIX THIS NOW, ITS BEEN DAYS! WE ALL PAY GOOD MONEY FOR YOUR SERVICES AND THIS HAPPENS CONSISTENTLY! ITS BEYOND BAD CUSTOMER SERVICE AND INTERNET SERVICE AT THAT! NO TIME FRAME GIVEN JUST "thank you for being patient while we resolve this issue" THEN RESOLVE IT ALREADY
Terry 6 months ago
It's been down for 24hrs here in hagerstown which is unacceptable, fix this garage. 21740 Hagerstown
Kingsbury 6 months ago
Still out except you tube... Has anyone gotten any feedback from point about whatever the issues are? I would think after 4 days they would have some response. I've received none so far.
MaBoof 6 months ago
Internet has been down 4 days! I’m filing a complaint Monday 1st thing morning. This is ridiculous that this happens every single month and they still expect us to pay our full amount every month!! Ever since they bought out Hagerstown fiber the internet has went to trash!! Well news flash I’m not paying full price if it’s down more than 10 hours not anymore. I can’t run my business without internet
MaBoof 6 months ago
Internet has been down 4 days! I’m filing a complaint Monday 1st thing morning. This is ridiculous that this happens every single month and they still expect us to pay our full amount every month!! Ever since they bought out Hagerstown fiber the internet has went to trash!! Well news flash I’m not paying full price if it’s down more than 10 hours not anymore. I can’t run my business without internet
Laura 6 months ago
21742 Please fix this, it's past ridiculous at this point!!! Do something
Austin 6 months ago
It has now been 4 days since the internet went down. Hagerstown 21740
Lucas 6 months ago
Internet is down in Lebanon Virginia 24266
Laura 6 months ago
21742 still out....come on!! This is crazy
Simon 6 months ago
21742 Seriously. I mean really. All I get is excuse after excuse. After all the standard excuses are used up the cycle starts over again. If your service sucks just admit already.
Simon 6 months ago
21742 Hagerstown How does a supposed power problem severely limit or knock out access for two days? I call bullshit.
Ashley 6 months ago
This happens almost the same time every single month. I’d think for $148 per month the service shouldn’t be so shitty! I WILL demand a refund or will be switching
Dennis 6 months ago
Can't stream still. This is getting ridiculous. I work from home and can't rely on this crappy internet. Time to start refunding your customers. Very unhappy
Alex 6 months ago
Still out in 21742…