Common problems are:
Affected cities:
Comments on Metronet
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About Metronet
Metronet is a reputable internet service provider known for its high-speed fiber-optic broadband solutions. Despite its dedication to offering consistent and high-quality service, there may be times when users face connectivity issues or other challenges with Metronet.
Possible Network and Internet Issues with Metronet:
1. Service Downtime: Scheduled or unscheduled maintenance can lead to temporary outages or service interruptions.
2. Connection Drops: Technical glitches or unforeseen circumstances can result in sudden loss of connection.
3. Reduced Internet Speeds: Users might sometimes experience slower-than-expected internet speeds, especially during high traffic periods.
4. Area-specific Outages: Certain incidents or technical challenges can lead to outages in particular regions or neighborhoods.
Troubleshooting Tips for Metronet Users:
1. Check Metronet's Official Channels: Regularly monitor Metronet's official website or their social media pages for any updates on service disruptions or maintenance activities.
2. Reboot Your Equipment: Often, simply restarting the modem or router can resolve many connectivity issues.
3. Ensure a Clear Signal Path: For optimal connectivity, ensure that there aren't any significant obstructions between your devices and the router, especially if using Wi-Fi.
4. Contact Metronet Support: If issues persist, it's advisable to get in touch with Metronet's customer service for detailed assistance or to report persistent problems.
Metronet remains committed to providing its users with top-notch internet services, but occasional hitches might arise. With the above troubleshooting recommendations, users can navigate potential challenges and enjoy a more reliable online experience.
Matthias 1 year ago
Internet down about an hour ago. We just switched to Metronet last week!
Sarah 1 year ago
Internet down in Lansing mi 48912
Jared 1 year ago
Internet down Ypsilanti,mi 48198
Kelli 1 year ago
Internet out since 10:35 AM CST. Affects Davenport and Bettendorf, Iowa. No ETR.
Michael Ssnders 1 year ago
Blackout all day. No TV or internet. Normal, Illinois 61761
Thomas Strommer 1 year ago
Internet out 28304
Michael West 1 year ago
Wifi out since 5pm Crawfordsville In
David W Baumgartner 1 year ago
50105 - Gilbert Iowa. Spotty marginal service over the last 12 hours. (download 0.26 Mbps/upload 0.49Mbps)
Stephen M 1 year ago
60543 - been on and off for about 2 weeks now. Today its a hard out - been out now for 5 hours and no sight or ETA on fix
Ken Wickelgren 1 year ago
On and off for past week, 55901.
Christine 1 year ago
Out in 50323 Urbandale for last hour or two at least.
Crys 1 year ago
Internet down since about 1 am Normal, IL 61761
Julie Andretz 2 years ago
48912 Lansing mi We have had no Wi-Fi since 4 o’clock approximately today I have rebooted my devices I unplugged and let’s set at least 30 minutes the router three times nothing happens I get a error message that says there is issues with the server ‘
Travanti Jones 2 years ago
Fayetteville, NC 28314 interent out again on 10Jan22 12:35am. We just had an issue less then 5 days ago where internet was out for 24hrs
A.L 2 years ago
Fayetteville, NC - internet had been out since 11:20 pm 1/6/22 and lost hours at my job because of internet being out. Was just going to make them up Friday thinking it would be on by then, but it still isn’t. I understand stuff happens but I feel a widespread email NEEDS to go out with information regarding this widespread issue.
Chris 2 years ago
28304 fayetteville nc. It is now 2:15 am on January 7th. And still no internet. Internet has been out since around 10 am on January 6th. And they told me the same exact thins as other have said 8 hours ago. That they were working on the 2nd splice it's ridiculous and metronet should compensate everyone effected! And hire people that know how to actually do their job in a timely manner!
Josh 2 years ago
28304 fayetteville Internet been out since around 10am. I called a few times and at 5:47pm i talked to a person saying one line was cut that serviced 3 cities and that eta was one hour. Its been past 2 hrs and still nothing. Calling tech support now tells you a canned message with no options.
Andre S. 2 years ago
Fayetteville, NC 28304 Just got home and seen my internet was still out. Called Metronet and the lady was very helpful. Apparently the line was damaged or cut at 2 different locations. 1 location has been fixed and they are now working on the 2nd location. She stated it looking like they were actively working the problem but are still waiting on another person to get to that location. While she couldn’t give me an eta. She did at least give me that info consider I called earlier and got no information like other comments I’ve seen.
Mark A 2 years ago
Fayetteville NC. 28304 Internet and phones out since 10:30 am. It is now 6:00 pm and they can not even give an estimated repair time. Trying to run a business with no phones and no internet or email sucks!