All Hawaiian Telcom reports of the last 24 hours

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Comments on Hawaiian Telcom

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Pixilations on all channels!!!!! One hour wait time to talk to someone??? Avatar

Pixilations on all channels!!!!! One hour wait time to talk to someone???
96701 Aiea

1 month ago
Pixilations on all channels!!!!! One hour wait time to talk to someone??? Avatar

Pixilations on all channels!!!!! One hour wait time to talk to someone???
96701 Aiea

1 month ago
Lorraine Von Avatar

Lorraine Von
Pixilations again! Three times in March, now in April. When is hawntel going to fix this issue. Spectrum is looking good everyday. Fiber optics is horrible. April 10, almost 4 hours now.

7 months ago
David Avatar

David
Thought I was the only one, felt like they giving me the runaround because their map shows no problem no outages in my area it’s all green so I yelled and complained everyday! It ruined March madness for me f!!! they saying those maps are not accurate it usually only shows huge outages this is only effecting 150 customers who have No internet service in Makaha, HI 96792 fix it NOW!!!! Or I’m switching but not to spectrum they suck had way to many problems which is why I switched to Hawaiian Telcom any suggestions who would be better?

8 months ago
Lei Avatar

Lei
No internet service since March 17, 2022, they said theirs an outage in makaha, 96792 effecting 150 customers, they waiting for parts to be delivered so they can fix the problem really why wouldn’t you have the parts here on Oahu makes no sense to me it’s been 5 days already! ever heard of overnight shipping! Time to switch company! Frustrated!

8 months ago
Keith W. Rushing Avatar

Keith W. Rushing
The HT vault on the sidewalk adjacent to 811 KOLU, Wailuku Business Center. It has been open for a week. I have been able to close it before, but now one of the doors is stuck and can't complete the closure. This could be quite dangerous for someone on a bike. sincerely yours, Keith W. Rushing https://www.icutv.company Wailuku 96793

8 months ago
CV Avatar

CV
Cable and internet/wifi down 96782. Over 5 hours now.

9 months ago
Trista Avatar

Trista
Internet out 96771

9 months ago
DR  Avatar

DR
Again same issues!! Trying to watch the playoffs! 96813! Come on HT!

10 months ago
Peter Avatar

Peter
Pixilating 96701 Aiea

10 months ago
Jim Avatar

Jim
Cable down 96825

10 months ago
DR Avatar

DR
96813 TV is on and off- pixels

10 months ago
DR Avatar

DR
96813 TV is on and off- pixels

10 months ago
Tollefson Avatar

Tollefson
Television down garbled picture/no sound 96815, Honolulu

10 months ago
RM Avatar

RM
Cable and internet down in 96734

10 months ago
Anne Avatar

Anne
No internet in Waikiki 96815

10 months ago
JB Avatar

JB
Down in Haiku, 96708

11 months ago
William Pearsall Avatar

William Pearsall
My internet down 1212 kinau st makkiki, 96814

11 months ago
dr. william c. foulk Avatar

dr. william c. foulk
We have not had internet for two solid days in 96740, yet of course nothing shows as wrong on their maps.I know there was a wildfire the burned down the phone lines, so one coudl guess that is the issue - but no-one will say anything is wrong or how long to repair.

1 year ago
Viv Yonehara  Avatar

Viv Yonehara
Aiea 96701 No tv signal

1 year ago

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About Hawaiian Telcom

Hawaiian Telcom, Inc., is the local exchange carrier or the main local telephone company, that serves the state of Hawaii. It's owned by Hawaiian Telcom Holdco, Inc., and was founded in 2005 by The Carlyle Group, after it purchased the Hawaiian assets of Verizon Communications. Hawaiian Telcom gives its customers a wide range of consumer, business, wholesale communications choices and offers technology services. Their offerings include local phone, long distance, internet services (DSL and Fiber Optics), and television service, alongside wireless service such as a mobile virtual network operator using the leased capacity provided by Sprint and Verizon Wireless's CDMA networks.

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Outage history

Reported outages on 28.11.2022:
There were a total of 1 outages at Hawaiian Telcom. The most frequently affected cities were: San Jose
Reported outages on 27.11.2022:
There were a total of 1 outages at Hawaiian Telcom. The most frequently affected cities were: Los Angeles
Reported outages on 25.11.2022:
There were a total of 2 outages at Hawaiian Telcom. The most frequently affected cities were: San Jose
Reported outages on 23.11.2022:
There were a total of 1 outages at Hawaiian Telcom. The most frequently affected cities were: Los Angeles