Let others know about your problems with Grande communications: Write comment
Grande Communications is an American telecommunications firm, based out of San Marcos, Texas, who uses a fiber optic and cable network to offer its clients broadband services. The company was founded in 1999 when and got a large round of venture capital funding in Texas. They deliver internet access, local and long-distance telephone service and digital cable over its own network to nine different markets in the state of Texas. They are the primary provider of cable services for dormitories on the college campuses of Texas State University-San Marcos, University of the Incarnate Word, Baylor University and the University of Texas at Austin.
Jon
We had an outrage for several hrs earlier this week. Now today- it's been out since around 6:30 a.m. When I initially called- the estimate to have it back on was 9 a.m. Each time I call for an update it's pushed back about 2 -2.5 hrs from current time. It's currently 3pm and estimated at 5pm. You cannot reach a tech support rep to find out what's going on. It just says nobody can help until after the outage is fixed. From previous experience- once it's resolved they basically blow you off. First a nationwide company that has no redundancy in their call centers is ludacris. For them to not communicate the outages whether planned or not to their customers is irresponsible. Paying for their highest level of service and having even 2 hrs downtown w/ no communication is beyond negligent. This is not a rural area- it is a prominent city. Frisco, TX 75034. What's worse is this is the only provider available in this complex- which means hundreds of people are without. Ad it not only costs $$ for those of us working remotely and need that internet for our jobs/businesses- but we're also not able to utilize any of the internet based services that we pay to use that are contingent on having stable internet. It is beyond infuriating. They should be responsible for lost income- lost usage of services and refunds to their own services which aren't being provided. One could understand a random outage- WITH SOME COMMUNICATION and a reasonable timeline to resolution. However, a semi-regular failure of service is simply not acceptable.
Kristina C.
Not sure if anyone else's internet came back on, but ours is still out at 78752. It's been out since yesterday early evening, but maybe it was from thunderstorm...
Customer
78240 San Antonio TV was down a couple days ago, now its down again on many channels, FIX IT PLEASE!
Marcina
78660
Vicki Taylor
Odessa,tx 79761 Internet connection been down since yesterday
CP
79701 Internet down since 6:45pm
Basilisa Springer
My internet has been down since 12:30am 78240
Jim
Internet has been down for hours with no ETA! Denton 76207
Teresa G
Internet still down in 76210.
Ty
76207 - Denton - Internet out at 04:47pm
William Sims
Out 75065