All Grande communications reports of the last 24 hours

No problems found!


Common problems are:

Affected cities:


Comments on Grande communications

Let others know about your problems with Grande communications: Write comment

Jon Avatar

Jon
We had an outrage for several hrs earlier this week. Now today- it's been out since around 6:30 a.m. When I initially called- the estimate to have it back on was 9 a.m. Each time I call for an update it's pushed back about 2 -2.5 hrs from current time. It's currently 3pm and estimated at 5pm. You cannot reach a tech support rep to find out what's going on. It just says nobody can help until after the outage is fixed. From previous experience- once it's resolved they basically blow you off. First a nationwide company that has no redundancy in their call centers is ludacris. For them to not communicate the outages whether planned or not to their customers is irresponsible. Paying for their highest level of service and having even 2 hrs downtown w/ no communication is beyond negligent. This is not a rural area- it is a prominent city. Frisco, TX 75034. What's worse is this is the only provider available in this complex- which means hundreds of people are without. Ad it not only costs $$ for those of us working remotely and need that internet for our jobs/businesses- but we're also not able to utilize any of the internet based services that we pay to use that are contingent on having stable internet. It is beyond infuriating. They should be responsible for lost income- lost usage of services and refunds to their own services which aren't being provided. One could understand a random outage- WITH SOME COMMUNICATION and a reasonable timeline to resolution. However, a semi-regular failure of service is simply not acceptable.

3 weeks ago
Kristina C.  Avatar

Kristina C.
Not sure if anyone else's internet came back on, but ours is still out at 78752. It's been out since yesterday early evening, but maybe it was from thunderstorm...

1 month ago
Customer Avatar

Customer
78240 San Antonio TV was down a couple days ago, now its down again on many channels, FIX IT PLEASE!

1 month ago
Marcina Avatar

Marcina
78660

2 months ago
Vicki Taylor  Avatar

Vicki Taylor
Odessa,tx 79761 Internet connection been down since yesterday

2 months ago
CP Avatar

CP
79701 Internet down since 6:45pm

2 months ago
Basilisa Springer Avatar

Basilisa Springer
My internet has been down since 12:30am 78240

3 months ago
Jim Avatar

Jim
Internet has been down for hours with no ETA! Denton 76207

3 months ago
Teresa G Avatar

Teresa G
Internet still down in 76210.

3 months ago
Ty Avatar

Ty
76207 - Denton - Internet out at 04:47pm

3 months ago
William Sims Avatar

William Sims
Out 75065

3 months ago

WRITE COMMENT

About Grande communications

Grande Communications is an American telecommunications firm, based out of San Marcos, Texas, who uses a fiber optic and cable network to offer its clients broadband services. The company was founded in 1999 when and got a large round of venture capital funding in Texas. They deliver internet access, local and long-distance telephone service and digital cable over its own network to nine different markets in the state of Texas. They are the primary provider of cable services for dormitories on the college campuses of Texas State University-San Marcos, University of the Incarnate Word, Baylor University and the University of Texas at Austin.

Live outage map
View map

Outage history

Reported outages on 22.09.2021:
There were a total of 1 outages at Grande communications. The most frequently affected cities were:
Reported outages on 20.09.2021:
There were a total of 6 outages at Grande communications. The most frequently affected cities were: Dallas
Reported outages on 19.09.2021:
There were a total of 10 outages at Grande communications. The most frequently affected cities were: Dallas, Los Angeles, Chicago, Ashburn
Reported outages on 18.09.2021:
There were a total of 1 outages at Grande communications. The most frequently affected cities were:
Reported outages on 17.09.2021:
There were a total of 1 outages at Grande communications. The most frequently affected cities were: Dallas
Reported outages on 16.09.2021:
There were a total of 3 outages at Grande communications. The most frequently affected cities were: Dallas