Common problems are:
Affected cities:
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About Consolidated Communications
Founded in the year 1894 as the Mattoon Telephone Company, Consolidated Communications is today one among the top 10 fiber network providers in the country. The company is an amalgamation of smaller acquisitions including SureWest Communications and FairPoint Communications among others.
Consolidated Communications offers customers a myriad of services that meet the requirements of both business and residential customers. Business users receive internet, data, voice, cloud, hosting and IT services, while residential users can avail TV, internet, phone, and home security systems.
The company recently launched 1 GB broadband services in the New Hampshire residential area, which uses the new FTTP technology that greatly improves internet speeds. This launch gives better streaming, broader service options and better use of cloud services to over 86000 residential and small business users in the area.
Regional availability
Consolidated Communications operates in 23 of the U.S. states, including California, Florida, New York, Washington, and Texas among others. The acquisition of SureWest in 2012 and FairPoint in 2017 added a large number to their existing user base. This propelled them into the top 10 fiber providers list, with a fiber route availability of 36000 miles.
DSL services from Consolidated Communications are currently being utilized by about 4.6 million users, while the fiber network is available to about 1.1 million customers. Their largest user base is grouped in New Hampshire, Vermont, and Maine.
More than 2 million customers use the SimpliSafe home security system from Consolidated Communications. SimpliSafe is a fully functional system that fits right into the house, with built-in safeguards against internet issues or power outages.
Errors/network problems
The Consolidated Communications website has a detailed support page that lists out several common problems you may face. The FAQs are sorted by the type of service and also have a search option to look for specific concerns. If you still have trouble with services being down, you can always reach their customer support at 1-844-YOUR-CCI.
During the months of February, March, September, and October, users may face some tiling or freezing of their screens due to a sun outage. This lasts for only about 15 minutes or so, after which the satellite signals are back on.
Troubleshoot yourself
Here is a list of some common problems you may face while using the internet, TV, and phone services from Consolidated Communications. We’ve provided some simple solutions as well that could help you fix it yourself.
- Web pages not displaying correctly – this could be due to a lag in the browser. More often than not, a simple restoring of defaults in the advanced browser settings solves the issue.
- Internet down or speed issues – turning off the modem and router for about 10 seconds and then turning it on can usually fix this.
- Black, blue or green screen on your TV – reset the set-top box to reboot your TV system. This can take up to 10 minutes.
- Static on the phone line or no dial tone – unplug all the cords that go into your phone line one at a time. Listen for a dial tone before unplugging each equipment to identify the one does not have a dial tone.
If these basic troubleshooting steps do not resolve the problem, your last resort is to contact customer care or visit one of the Consolidated Communications stores.
Yolande Weston 2 years ago
Phone is out no dial tone 03837 Gilmanton NH
Irene McDermutI 2 years ago
I have not had Long Distance service since Mon. 31st. I cannot make a long distance call. I get that recording. I have been dealing with your company for 9 days and all I get is "we are working on it " HELP !
Sherry Sullivan 2 years ago
Internet is out. Customer service is terrible. Unfortunately we have no other option for service.
Stacey 2 years ago
05079 Vershire, VT Waited on hold 6/2/21 more than 20 minutes for Ray the Internet troubleshooter to talk me through 30 minutes of "try this" to say Consolidated Communications only has to provide 80% of speed and there was NOTHING they would do about my slow connection. It didn't matter that several neighbors were having extremely slow internet, he repeatedly said there was nothing they would do. My reply, "EC Fiber is looking better and better".
Peter Honig 2 years ago
I spoke directly with someone at the NOC (Network Operations Center) and they told me that there are some broken fiber optic cables in Winooski VT near Burlington that is the source of the problems. We are affected by this here in East Dover, VT 05341. The issue is currently being worked on and they told me it may take a while to fix (not sure what that means exactly). I can tell you from personal experience, that splicing a single fiber cable takes several minutes, so a large bundle will take much longer.
Alice 2 years ago
I just had a renter at my Bar Harbor, Maine house tell me that the internet kept going down and that rebooting the router didn't help. They ended up borrowing a hotspot from the library. Now I am probably going to get a poor rating on Airbnb because of your service or lack thereof.
Pissed Off 3 years ago
Farmington, Maine less than 2 weeks since last comment, intermittent internet speed problem still occurring and still no straight answers.
Pissed Off 3 years ago
Farmington, Maine internet speeds <1.0 mbps occurring frequently over past 10 days. Customer service is useless. Something is up with this company.
Linda stewart 3 years ago
Internet out, map shows no outages. Can't connect or complete any work. This is a frequently occuring issue.
matt 3 years ago
internet keeps going in and out and do a speed test and am only at 4-5 vs usual 20 cant do any of my work cause keeps cutting out, Brunswick Maine 04011