Consolidated Communications Outages

SacUser 1 year ago
Internet has been for several hours in Antelope, CA. Support hasn't said anything useful as to when services will be restored.

NCal 1 year ago
Internet has been out since around 9pm PST in Antelope, CA, 95843. Confirmed outtage due to equipment failure. Confirmed voa call and they just sent a tech out about 35 minutes ago. Yikes! That's why they need a twitter page for outages so they can verify outages faster.

Matt G 1 year ago
Manchester, NH 03103 Fidium internet has been down since about 3:20pm. As of this comment it is now 4:10pm and it is still down...

Rae C 2 years ago
Yelm 98597. Internet service out for 12 hrs 20 min yesterday, no warning, no explanation. What a lovely way to treat your customers, Consolidated. I'll be switching providers ASAP. Good riddance!!!!

Bill 2 years ago
Our city (Yelm) has been out of internet and phone for 15 hours. NOTHING from consolidated. Nothing on social media. Not available by phone.

Irritated Customer 2 years ago
Jaffrey NH 03452 - Constant outages, tech came to assess and told me the lines are 30+ years old and it wasn't a problem with my house wiring or router- however they have charged $100s every time they come out. They put new lines in but if you want to be hooked up to them your bill goes up grossly. Their coverage and dependability is non-existant, the only positive thing I have to say is the last tech that come out 2 times said he wouldn't log being there because of their felonious charges. This conglomerate internet provider is a prime example of why HUGE corporations should NOT be able to monopolize, as of now the only provider you can get in the area is Consolidated and it SUCKS. I work from home often and find myself sitting in my Chevy using the truck's wifi- which I only pay $20 a month for and it is available and dependable EVERYWHERE. Customer Service is also absolutely horrendous. People need to start pushing back on these companies that control so much because it's only going to get worse and more expensive. WORST. COMPANY. EVER.

Amy 2 years ago
Been 3 days with no internet or phone. When can I expect restoration? 04938.

Fuck yoi 2 years ago
12062 Day 3 of no internet. 3rd straight week of outages.. INCLUDING on Thanksgiving... now its xmas eve and we STILL have no internet and tech support is LITERALLY a2hr hold time. You people should be arrested for theft

MM 3 years ago
All I want to do is report an outage and know it is being corrected. I don't need any BS questions. 03598

Jack 3 years ago
03037deerfield. Correctly dialed number starting with 1603 repeatedly results in message number must start 1 and area code...

Jack 3 years ago
03037deerfield. Correctly dialed number starting with 1603 repeatedly results in message number must start 1 and area code...

Katelyn Parker 3 years ago
Called to report problems with internet 8-5 then on 8-11 then lost internet connection on 8-13-21, lost a day of work. Called 8-14 and 8-15 they do not have any answers. Time to find another internet service!!

Fred Anders 3 years ago
Valatie, NY 12184. Was watching the Olympics in the evenings on TV channel 13, but several nights ago that channel went blank. Will it return soon?

Daniel R Cantley 3 years ago
In West Haven VT 05743. On July 12 reported no dial tone. Not fixed! Its July 28 and still no dial tone. For about twenty years this has been caused by rain getting the wires wet. I am considering taking my phone number to a cellphone provider.

Snappy 3 years ago
Nashua NH, lost internet on 7/4 before noon and called custom support and said work on it asap. called custom support on 7/5 and said work on it asap. called custom support on 7/6 and said work on it asap. Got same answers in 3 days and none knows the progress and no ETA.

Sid Ceaser 3 years ago
A portion of Nashua NH 03060 has been down since Sunday 4th around noon-time. Multiple people in my area are reporting no internet and multiple confusing phone calls with Consolidated. As of today, Tuesday July 6th, I read on a local town Facebook group that they have figured out the issue but have no ETA as to when things will be back up.

KCVIEW 3 years ago
No cable service g ping on day three in Overland Park, KS. 66223 No explanation from Consolidated.

dc 3 years ago
Penacook, NH 03303 I am DSL customer. I had good Internet service but I received 2 dead air calls at 11:26A, EST and 1:53P, EST in 6/16/21.There is no outage reported with neither the Internet nor the telephone. What could have contributed to two calls like that? Early in the morning there were no issues to receive or dial number, last call received at 8:49 A, EST.

tom 3 years ago
internet is off and on for months now no customer service to speak of ..you email them and get NO ANSWER

John Weston 3 years ago
I sent a message 3 hrs ago and it says 1 second.

Yolande Weston 3 years ago
Phone is out no dial tone 03837 Gilmanton NH

Irene McDermutI 3 years ago
I have not had Long Distance service since Mon. 31st. I cannot make a long distance call. I get that recording. I have been dealing with your company for 9 days and all I get is "we are working on it " HELP !

Sherry Sullivan 3 years ago
Internet is out. Customer service is terrible. Unfortunately we have no other option for service.

Stacey 3 years ago
05079 Vershire, VT Waited on hold 6/2/21 more than 20 minutes for Ray the Internet troubleshooter to talk me through 30 minutes of "try this" to say Consolidated Communications only has to provide 80% of speed and there was NOTHING they would do about my slow connection. It didn't matter that several neighbors were having extremely slow internet, he repeatedly said there was nothing they would do. My reply, "EC Fiber is looking better and better".

Peter Honig 3 years ago
I spoke directly with someone at the NOC (Network Operations Center) and they told me that there are some broken fiber optic cables in Winooski VT near Burlington that is the source of the problems. We are affected by this here in East Dover, VT 05341. The issue is currently being worked on and they told me it may take a while to fix (not sure what that means exactly). I can tell you from personal experience, that splicing a single fiber cable takes several minutes, so a large bundle will take much longer.

Alice 4 years ago
I just had a renter at my Bar Harbor, Maine house tell me that the internet kept going down and that rebooting the router didn't help. They ended up borrowing a hotspot from the library. Now I am probably going to get a poor rating on Airbnb because of your service or lack thereof.

Pissed Off 4 years ago
Farmington, Maine less than 2 weeks since last comment, intermittent internet speed problem still occurring and still no straight answers.

Pissed Off 4 years ago
Farmington, Maine internet speeds <1.0 mbps occurring frequently over past 10 days. Customer service is useless. Something is up with this company.

Linda stewart 4 years ago
Internet out, map shows no outages. Can't connect or complete any work. This is a frequently occuring issue.

matt 4 years ago
internet keeps going in and out and do a speed test and am only at 4-5 vs usual 20 cant do any of my work cause keeps cutting out, Brunswick Maine 04011