All Consolidated Communications reports of the last 24 hours

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Jack Avatar

Jack
03037deerfield. Correctly dialed number starting with 1603 repeatedly results in message number must start 1 and area code...

4 weeks ago
Jack Avatar

Jack
03037deerfield. Correctly dialed number starting with 1603 repeatedly results in message number must start 1 and area code...

4 weeks ago
Katelyn Parker Avatar

Katelyn Parker
Called to report problems with internet 8-5 then on 8-11 then lost internet connection on 8-13-21, lost a day of work. Called 8-14 and 8-15 they do not have any answers. Time to find another internet service!!

3 months ago
Fred Anders Avatar

Fred Anders
Valatie, NY 12184. Was watching the Olympics in the evenings on TV channel 13, but several nights ago that channel went blank. Will it return soon?

3 months ago
Daniel R Cantley Avatar

Daniel R Cantley
In West Haven VT 05743. On July 12 reported no dial tone. Not fixed! Its July 28 and still no dial tone. For about twenty years this has been caused by rain getting the wires wet. I am considering taking my phone number to a cellphone provider.

3 months ago
Snappy Avatar

Snappy
Nashua NH, lost internet on 7/4 before noon and called custom support and said work on it asap. called custom support on 7/5 and said work on it asap. called custom support on 7/6 and said work on it asap. Got same answers in 3 days and none knows the progress and no ETA.

4 months ago
Sid Ceaser Avatar

Sid Ceaser
A portion of Nashua NH 03060 has been down since Sunday 4th around noon-time. Multiple people in my area are reporting no internet and multiple confusing phone calls with Consolidated. As of today, Tuesday July 6th, I read on a local town Facebook group that they have figured out the issue but have no ETA as to when things will be back up.

4 months ago
KCVIEW Avatar

KCVIEW
No cable service g ping on day three in Overland Park, KS. 66223 No explanation from Consolidated.

5 months ago
dc Avatar

dc
Penacook, NH 03303 I am DSL customer. I had good Internet service but I received 2 dead air calls at 11:26A, EST and 1:53P, EST in 6/16/21.There is no outage reported with neither the Internet nor the telephone. What could have contributed to two calls like that? Early in the morning there were no issues to receive or dial number, last call received at 8:49 A, EST.

5 months ago
tom Avatar

tom
internet is off and on for months now no customer service to speak of ..you email them and get NO ANSWER

5 months ago
John Weston Avatar

John Weston
I sent a message 3 hrs ago and it says 1 second.

5 months ago
Yolande Weston Avatar

Yolande Weston
Phone is out no dial tone 03837 Gilmanton NH

5 months ago
Irene McDermutI Avatar

Irene McDermutI
I have not had Long Distance service since Mon. 31st. I cannot make a long distance call. I get that recording. I have been dealing with your company for 9 days and all I get is "we are working on it " HELP !

5 months ago
Sherry Sullivan Avatar

Sherry Sullivan
Internet is out. Customer service is terrible. Unfortunately we have no other option for service.

5 months ago
Stacey Avatar

Stacey
05079 Vershire, VT Waited on hold 6/2/21 more than 20 minutes for Ray the Internet troubleshooter to talk me through 30 minutes of "try this" to say Consolidated Communications only has to provide 80% of speed and there was NOTHING they would do about my slow connection. It didn't matter that several neighbors were having extremely slow internet, he repeatedly said there was nothing they would do. My reply, "EC Fiber is looking better and better".

5 months ago
Peter Honig Avatar

Peter Honig
I spoke directly with someone at the NOC (Network Operations Center) and they told me that there are some broken fiber optic cables in Winooski VT near Burlington that is the source of the problems. We are affected by this here in East Dover, VT 05341. The issue is currently being worked on and they told me it may take a while to fix (not sure what that means exactly). I can tell you from personal experience, that splicing a single fiber cable takes several minutes, so a large bundle will take much longer.

5 months ago
Alice  Avatar

Alice
I just had a renter at my Bar Harbor, Maine house tell me that the internet kept going down and that rebooting the router didn't help. They ended up borrowing a hotspot from the library. Now I am probably going to get a poor rating on Airbnb because of your service or lack thereof.

7 months ago
Pissed Off Avatar

Pissed Off
Farmington, Maine less than 2 weeks since last comment, intermittent internet speed problem still occurring and still no straight answers.

7 months ago
Pissed Off Avatar

Pissed Off
Farmington, Maine internet speeds <1.0 mbps occurring frequently over past 10 days. Customer service is useless. Something is up with this company.

8 months ago
Linda stewart Avatar

Linda stewart
Internet out, map shows no outages. Can't connect or complete any work. This is a frequently occuring issue.

8 months ago

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About Consolidated Communications

Founded in the year 1894 as the Mattoon Telephone Company, Consolidated Communications is today one among the top 10 fiber network providers in the country. The company is an amalgamation of smaller acquisitions including SureWest Communications and FairPoint Communications among others.

Consolidated Communications offers customers a myriad of services that meet the requirements of both business and residential customers. Business users receive internet, data, voice, cloud, hosting and IT services, while residential users can avail TV, internet, phone, and home security systems.

The company recently launched 1 GB broadband services in the New Hampshire residential area, which uses the new FTTP technology that greatly improves internet speeds. This launch gives better streaming, broader service options and better use of cloud services to over 86000 residential and small business users in the area.

Regional availability

Consolidated Communications operates in 23 of the U.S. states, including California, Florida, New York, Washington, and Texas among others. The acquisition of SureWest in 2012 and FairPoint in 2017 added a large number to their existing user base. This propelled them into the top 10 fiber providers list, with a fiber route availability of 36000 miles.

DSL services from Consolidated Communications are currently being utilized by about 4.6 million users, while the fiber network is available to about 1.1 million customers. Their largest user base is grouped in New Hampshire, Vermont, and Maine.

More than 2 million customers use the SimpliSafe home security system from Consolidated Communications. SimpliSafe is a fully functional system that fits right into the house, with built-in safeguards against internet issues or power outages.

Errors/network problems

The Consolidated Communications website has a detailed support page that lists out several common problems you may face. The FAQs are sorted by the type of service and also have a search option to look for specific concerns. If you still have trouble with services being down, you can always reach their customer support at 1-844-YOUR-CCI.

During the months of February, March, September, and October, users may face some tiling or freezing of their screens due to a sun outage. This lasts for only about 15 minutes or so, after which the satellite signals are back on.

Troubleshoot yourself

Here is a list of some common problems you may face while using the internet, TV, and phone services from Consolidated Communications. We’ve provided some simple solutions as well that could help you fix it yourself.

  • Web pages not displaying correctly – this could be due to a lag in the browser. More often than not, a simple restoring of defaults in the advanced browser settings solves the issue.
  • Internet down or speed issues – turning off the modem and router for about 10 seconds and then turning it on can usually fix this.
  • Black, blue or green screen on your TV – reset the set-top box to reboot your TV system. This can take up to 10 minutes.
  • Static on the phone line or no dial tone – unplug all the cords that go into your phone line one at a time. Listen for a dial tone before unplugging each equipment to identify the one does not have a dial tone.

If these basic troubleshooting steps do not resolve the problem, your last resort is to contact customer care or visit one of the Consolidated Communications stores.

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Outage history

Reported outages on 27.11.2021:
There were a total of 1 outages at Consolidated Communications. The most frequently affected cities were: Fairview
Reported outages on 25.11.2021:
There were a total of 1 outages at Consolidated Communications. The most frequently affected cities were: Glendale Heights
Reported outages on 24.11.2021:
There were a total of 1 outages at Consolidated Communications. The most frequently affected cities were: Miami
Reported outages on 23.11.2021:
There were a total of 2 outages at Consolidated Communications. The most frequently affected cities were: Fairview, New York
Reported outages on 22.11.2021:
There were a total of 1 outages at Consolidated Communications. The most frequently affected cities were: