Common problems are:
Affected cities:
Comments on Charter Communications
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About Charter Communications
Charter Communications, a mass media and telecommunications company in the USA, is headquartered in Stamford, Connecticut. The timely acquisition of Time Warner Cable and Bright House Networks transformed Charter Communications into a quick-growth company.
The company’s services are branded under Spectrum and it delivers what it calls ‘the spectrum advantage’- a combination of TV, Voice, and Internet. Charter Spectrum or Spectrum figures among the top five telephone providers. It ranks third where Pay TV is concerned and is one of the top providers for residential phone services.
Spectrum Internet offers high-speed Internet with powerful Wi-Fi and Spectrum TV provides instant access to HD TV channels. Spectrum Voice caters to more than 10 million voice subscribers, offering unlimited long-distance and local calls. Spectrum Mobile offers a smart network to mobile users while Spectrum Business delivers Internet and Ethernet solutions to small businesses.
Regional availability
Charter Spectrum’s coverage is extensive- it reaches important metros on the west and east coasts and is available in suburban and urban areas. It also offers fiber internet to businesses across many states.
Spectrum’s internet service extends over 46 states and caters to 102.5 million residents. It uses optical fiber and coaxial cable to deliver the services. New York, California, and Texas have the most extensive coverage. Digital TV and phone bundled services are also very popular with Spectrum’s subscribers.
Error codes / network problems
Error codes can occur anytime- while watching TV, connecting to the Wi-Fi or even while inserting a SIM card. Sometimes errors occur when users connect to the Spectrum Mobile data network. Spectrum outages could result in networks being down as servers could experience problems.
Network errors are very often an offshoot of a tardy internet connection. So the first thing to do would be to ensure that the internet is in good working condition. Sometimes the Spectrum app is the culprit. Re-installing it might help.
If that doesn’t work, users need to get in touch with Spectrum support staff. Inform them of the problem and mention the error code seen. An account reset brings things around.
If the network is down because of a faulty server, then wait for the server to be up. If nothing works, use the Reimage Repair tool.
Troubleshooting yourself
TV Troubleshooting
- Check cable and TV connections and whether the TV is on the correct input
- Reset the power cycle. Remove plug from the receiver, wait for some time and then replug it
Internet troubleshooting
- Sign in to your Spectrum account
- Select Internet services and select the modem you’re using
- Opt for ‘reset equipment’
Wireless troubleshooting
- Remove the battery from the wireless device after pulling out the power cord
- Wait for a while and then insert the battery and then reconnect
- In case you’re using an ethernet cable or an adapter- disconnect from the power source, wait for a while and then restart
If there is an outage, check the status to see when it’s cleared
Of course, in case none of this works, then users need to contact Spectrum Support and get in touch with a tech rep.
(Including Bright House Networks and Spectrum formerly Time Warner Cable)
Doug 1 month ago
63366 total blackout for over 19 hours. This is not ok.
Cecil 1 year ago
Internet down with fix this crap or start giving out refunds when you are down witch seems to be a lot
Jared E Clark 1 year ago
Cable tv down for the second time in four days in Wood River, IL 62095. Note: Do NOT subscribe to JustAnswer if you don't want to get ripped off!
Ana B 1 year ago
Carlyle 62231 Our internet has not been stable for several months! It goes on & off several times a day! What's going on?
No 2 years ago
Just moved house and had no choice but to switch back to charter and it hasn’t even been 3 days and the internet and tv is down after the first night of heavy rain. I had charter over 6 years and this BS is still happening . I don’t know how a company can be so horrible and make no progress to be better over this span of time . Fix this problem charter . It’s ridiculous
Pist Ahf 2 years ago
No internet since noon and charter can't figure out whether or not it is an outage so they're sending someone out in 3 days. Smh
Rw 2 years ago
63142 st Louis area internet down and cable
BS 2 years ago
Charter/Spectrum is the worst internet around. They have a monopoly and there is nothing we can do. This stinks.
the-n.3.x-1 2 years ago
How is it showing that Spectrum internet is down on these sites. Has been down in St.Louis Mo 63112 since 2:00 am. I'm fully aware that I'm not the only one reporting the current outage.
the-n.3.x-1 2 years ago
St.Louis Mo 63112. Spectrum internet has been down since 2:00 am.
Stuart 2 years ago
What the heck Spectrum? Can you atleast tell us why the system is not working, you are a communications business realy bad one at that for not letting your customers in on the total nation wide F_ up.
Nichole 2 years ago
Internet has been out since 2am. Sugar Hill, Ga. 30518
Kevin Harris 2 years ago
Please turn my internet back on