Armstrong Outages

Armstrong is a telecommunications provider operating mainly in the northeastern part of the United States. It was founded as the Armstrong County Line Construction company in the year 1946 by Jud Sedwick. Sedwick and his brother built up Armstrong from humble beginnings consisting of just two crews who manually set up telephone lines and poles across the entire western Pennsylvania area. Within a year, the company grew to 12 crews and is today the biggest operator in the northeast.

Armstrong is currently a provider for internet service, cable television, and cable telephone services. The Zoom Internet from Armstrong is a high-speed service that gives a high data cap of 1TB. Armstrong Cable, the television service, offers video on demand, personal video recorders, pay per view service, and fully HD digital programming. The Cable Telephone service from Armstrong is a popular service that can be availed individually or as a bundle with the television or internet service. Armstrong provides unlimited calling via this service to all the states in the country along with Guam, Puerto Rico and Canada.

Regional availability

Situated primarily in the northeast U.S., Armstrong telecommunications currently operates in 6 states - Maryland, Kentucky, West Virginia, Ohio, Maryland and its home state of Pennsylvania. Ranked among the 15 biggest multi-network operators in the country, Armstrong is a popular provider, with numerous awards under its belt. Consumer Reports rated the company number one in customer service for two consecutive years, 2014 and 2015.

Errors / network problems

The Armstrong website has a very useful Self Help and Support section that you can read through for information on the common problems and network issues you may face. The site also has a troubleshooting tool that can be used to verify your connection if it’s down, reset your router network, change passwords and also run speed tests on the Armstrong Zoom internet service.

Armstrong offers one of the fastest internet networks in the northeast. Though there have been instances of network outages, the infrastructure used by the company enables them to fix problems at a very low turnaround time.

Troubleshoot yourself

Armstrong has in-built video troubleshooting tools in their television service that can help you reset the video devices in case of faults. If there are errors in the on-demand service, such as CM-91 or an SRM-20 error, you might have tried to pause the service in the middle of an update. Simply reset the set-top box and allow it to boot up normally to restore the update.

If your internet service is down, try a simple restart of your PC to allow the connection to refresh. If this doesn’t work, reboot the wireless router by unplugging the cord from the device. Wait a couple of minutes and then plug it back in. Also, try rebooting the Wi-Fi modem to see if that fixes the issue. Sometimes, when service from Armstrong is down, it might be due to a local outage. Check the Armstrong website for latest network updates in your area.

If none of the troubleshooting options work, you can contact the Armstrong support team at 1-877-486-4666 or send them a tweet on their Twitter handle @followarmstrong.