All Altice USA reports of the last 24 hours

No problems found!

Common problems are:

Internet 58%
Phone 23%
TV 10%
Blackout 5%
Other outages 3%
Website 2%


Affected cities:


Comments on Altice USA

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About Altice USA

Optimum and Suddenlink Communications are subsidiaries of Altice USA, which is a media and communications company. Their acquisition augurs well for Altice USA. The subsidiaries have positioned Altice USA as a strong cable and mobile network provider.

Headquartered in New York City, Altice USA is ranked as the “fourth-largest cable provider” in the country. Altice Mobile delivers extensive LTE coverage. Altice One provides streaming apps, ultra-HD video and also Wi-Fi hotspot access. Also, it offers telephony services, home security, and digital advertising. Its uniqueness lies in the fact that it uses just a single connection for all its services.

Altice USA’s News 12 Networks and i24NEWS channels offer local and international news respectively. Its mission is to build a communications company that delivers beyond customer expectations.

Regional availability

More than 4.9 million subscribers across 21 states benefit from Altice USA’s services. Customers are spread across the New York City tri-state area and many southern and midwestern states.

Optimum offers cable services to over 12.4 million subscribers in New York, New Jersey, Connecticut, and Pennsylvania. It also offers fiber service to about 183,000 customers and ranks 31st in fiber broadband.

Suddenlink offers cable Internet, TV services, and digital voice across the country, including West Virginia, Louisiana, and Texas. It also serves the metro areas of Charleston and Amarillo and caters to more than 6.8 million customers.

Suddenlink’s fiber services are restricted to select areas. Its hybrid fiber-coaxial for the ‘last mile’ is a boon as it has helped boost performance for subscribers.

Altice USA has plans to launch Amazon Prime Video for its Suddenlink and Optimum customers. It plans to add it to Altice One.

Errors / network problems

Oftentimes, users encounter errors, experience network problems or have connectivity issues. When the network is down, users need to first check for reported outages in that area. The outage map gives details of all those affected by the outage. The map is updated every 15 minutes.

To report an outage, users can talk to tech representatives.

If Optimum by Alice users find that their network is down they can sign in with their ID and chat with reps. They can learn more about service outages by tweeting at @OptimumHelp.

Error codes experienced on TV box for Suddenlink by Altice users means that the box is trying to update or reboot on its own. If that doesn’t succeed, users can chat with tech reps.

Technical support is provided around the clock. Common problems with cable service and TV are addressed in the company’s FAQ.

Troubleshoot yourself

First identify whether the problem is a phone issue, Internet or Cable TV service

  • Fix Internet outage issue by rebooting your modem. Unplug it, wait for a minute and then plug it in once more.
  • If you cannot connect to Wi-Fi, turn it off and switch it on again. Then restart the device.
  • In case of a cable down issue- restart the cable box, wait for a while and then switch on your TV again.
  • If nothing works, call tech support and wait for updates and tech help.


Live reports

Twitter LoMurfy

@LoMurfy @ATT, @Verizon, @Roku, @Amazon, @Apple, @Comcast, @Charter, @DISH, @Cox, @Altice @Hulu @Alphabet. What moral/ethic… https://t.co/OtMohjGWtE

24.02.2021 21:18:44
Twitter snowbal7

@snowbal7 @sapna @JuddLegum @annehelen Maybe @altice programmers can help with data mining

24.02.2021 20:59:34
Twitter HunterPetroNY

@HunterPetroNY RT @AnnaMKaplan: HAPPENING NOW: The @NYSenate is now in session to take up a package of utility reform legislation, including two bills I w…

24.02.2021 04:03:26
Twitter sabrreh

@sabrreh RT @AnnaMKaplan: HAPPENING NOW: The @NYSenate is now in session to take up a package of utility reform legislation, including two bills I w…

24.02.2021 01:55:44
Twitter seanrosscollins

@seanrosscollins RT @AnnaMKaplan: HAPPENING NOW: The @NYSenate is now in session to take up a package of utility reform legislation, including two bills I w…

23.02.2021 20:57:20
Twitter AnnaKaplanForLI

@AnnaKaplanForLI RT @AnnaMKaplan: HAPPENING NOW: The @NYSenate is now in session to take up a package of utility reform legislation, including two bills I w…

23.02.2021 20:57:17
Twitter mikemurphy33

@mikemurphy33 RT @AnnaMKaplan: HAPPENING NOW: The @NYSenate is now in session to take up a package of utility reform legislation, including two bills I w…

23.02.2021 20:53:58
Twitter AnnaMKaplan

@AnnaMKaplan HAPPENING NOW: The @NYSenate is now in session to take up a package of utility reform legislation, including two bi… https://t.co/OU6VxS2mEM

23.02.2021 20:51:48
Twitter MsSugarpie

@MsSugarpie @Altice I requested a manager received a Supervisor was give a cooperate number that hangs up automatically @AlticemobileCom

22.02.2021 20:33:34
Twitter MsSugarpie

@MsSugarpie #Altice @Altice I order a phone never received it. I got an email to survey the service I never got.called and was… https://t.co/4mhHaJIBhZ

22.02.2021 20:28:48
Twitter RoK_phish

@RoK_phish "House Energy & Commerce Committee sent a letter on Monday to @Comcast @ATT @Spectrum @Dish @Verizon @Cox & @Altice… https://t.co/GyCOUIh7Zy

22.02.2021 16:46:06
Twitter CarlaRK3

@CarlaRK3 RT @CarlaRK3: @optimum @altice cable and internet just went out again. 2/20/21

20.02.2021 19:22:40
Twitter CarlaRK3

@CarlaRK3 @optimum @altice cable and internet just went out again. 2/20/21

20.02.2021 19:20:58
Twitter servicesdown_

@servicesdown_ 🔔 #Altice down? 🔗 Real-time status: https://t.co/gobdhAVbqU 🔁 RETWEET if you are affected too. #AlticeDown… https://t.co/D1ux7YkBKy

18.02.2021 03:34:26
Twitter Nicholas_M_L

@Nicholas_M_L .@Suddenlink @optimum @altice Has no internet for days during the #texasblackouts..dangerous and frustrating https://t.co/cK2070sR4O

17.02.2021 19:47:16
Twitter NeoDamiX

@NeoDamiX @n_oham @SFR @REDbySFR @AlticeFrance @Altice @SFR_Groupe @Numericable @SAV_Numericable Juste en cas ou. 🤪 https://t.co/uE972WK9Lw

17.02.2021 10:22:48
Twitter capacitymedia

@capacitymedia Consumer demands continue to increase at extremely high rates and we increasingly rely on internet and cloud-based… https://t.co/wLwQxzPipz

11.02.2021 15:09:00
Twitter watergatesummer

@watergatesummer Now 36 hours no Internet via Optimum....this is end of week two with @Optimum struggles....I am tired of telling th… https://t.co/DiMZTw0xa0

06.02.2021 17:36:40
Twitter markfbarry

@markfbarry @verizonfios I miss your service. I’m forced with @optimum @altice @OptimumHelp the worst provider ever. Please get… https://t.co/ubS1fPtUql

04.02.2021 01:57:41
Twitter Psizzle45

@Psizzle45 @altice why doesn't anyone answer the phone ????? I was just on hold for 45 minutes waiting for a Svc Rep only to b… https://t.co/vC00Roipgw

02.02.2021 19:58:47
Twitter anamaria7887

@anamaria7887 @optimum @altice What kind of technician service call gives you a window of 10am-8pm? And thank you for giving me f… https://t.co/mLNTNw5Z7S

30.01.2021 17:11:12
Twitter IPnewsbe

@IPnewsbe RT LauKaya: RT @pamela_msg: Reuters scoop! Bertelsmann wants to say "Adieu" to French broadcaster @M6 and has appro… https://t.co/wkLKaEGMzT

30.01.2021 08:34:41
Twitter annairrera

@annairrera RT @pamela_msg: Reuters scoop! Bertelsmann wants to say "Adieu" to French broadcaster @M6 and has approached potential bidders including @V…

29.01.2021 22:29:05
Twitter iron_emu

@iron_emu RT @pamela_msg: Reuters scoop! Bertelsmann wants to say "Adieu" to French broadcaster @M6 and has approached potential bidders including @V…

29.01.2021 20:05:59
Twitter Ispitthetruth6

@Ispitthetruth6 RT @Aligram1: #alticeone #appletv @alticeone @altice @optimum #optimum Alticeone app is the WORST! Do not switch to Alticeone! Appletv is t…

29.01.2021 17:12:44
Twitter glynmoody

@glynmoody RT @pamela_msg: Reuters scoop! Bertelsmann wants to say "Adieu" to French broadcaster @M6 and has approached potential bidders including @V…

29.01.2021 15:41:46
Twitter LauKaya

@LauKaya RT @pamela_msg: Reuters scoop! Bertelsmann wants to say "Adieu" to French broadcaster @M6 and has approached potential bidders including @V…

29.01.2021 15:22:09
Twitter LauKaya

@LauKaya RT @pamela_msg: Reuters scoop! Bertelsmann wants to say "Adieu" to French broadcaster @M6 and has approached potential bidders including @V…

29.01.2021 14:31:28
Twitter fandoetlis

@fandoetlis RT @pamela_msg: Reuters scoop! Bertelsmann wants to say "Adieu" to French broadcaster @M6 and has approached potential bidders including @V…

29.01.2021 14:30:17
Twitter Gwenaelleb

@Gwenaelleb RT @pamela_msg: Reuters scoop! Bertelsmann wants to say "Adieu" to French broadcaster @M6 and has approached potential bidders including @V…

29.01.2021 14:29:29