|Other outages 3%|
Optimum and Suddenlink Communications are subsidiaries of Altice USA, which is a media and communications company. Their acquisition augurs well for Altice USA. The subsidiaries have positioned Altice USA as a strong cable and mobile network provider.
Headquartered in New York City, Altice USA is ranked as the “fourth-largest cable provider” in the country. Altice Mobile delivers extensive LTE coverage. Altice One provides streaming apps, ultra-HD video and also Wi-Fi hotspot access. Also, it offers telephony services, home security, and digital advertising. Its uniqueness lies in the fact that it uses just a single connection for all its services.
Altice USA’s News 12 Networks and i24NEWS channels offer local and international news respectively. Its mission is to build a communications company that delivers beyond customer expectations.
More than 4.9 million subscribers across 21 states benefit from Altice USA’s services. Customers are spread across the New York City tri-state area and many southern and midwestern states.
Optimum offers cable services to over 12.4 million subscribers in New York, New Jersey, Connecticut, and Pennsylvania. It also offers fiber service to about 183,000 customers and ranks 31st in fiber broadband.
Suddenlink offers cable Internet, TV services, and digital voice across the country, including West Virginia, Louisiana, and Texas. It also serves the metro areas of Charleston and Amarillo and caters to more than 6.8 million customers.
Suddenlink’s fiber services are restricted to select areas. Its hybrid fiber-coaxial for the ‘last mile’ is a boon as it has helped boost performance for subscribers.
Altice USA has plans to launch Amazon Prime Video for its Suddenlink and Optimum customers. It plans to add it to Altice One.
Oftentimes, users encounter errors, experience network problems or have connectivity issues. When the network is down, users need to first check for reported outages in that area. The outage map gives details of all those affected by the outage. The map is updated every 15 minutes.
To report an outage, users can talk to tech representatives.
If Optimum by Alice users find that their network is down they can sign in with their ID and chat with reps. They can learn more about service outages by tweeting at @OptimumHelp.
Error codes experienced on TV box for Suddenlink by Altice users means that the box is trying to update or reboot on its own. If that doesn’t succeed, users can chat with tech reps.
Technical support is provided around the clock. Common problems with cable service and TV are addressed in the company’s FAQ.
First identify whether the problem is a phone issue, Internet or Cable TV service