All Altice USA reports of the last 24 hours

No problems found!

Common problems are:

Phone 45%
Internet 34%
Blackout 8%
Other outages 7%
Website 4%
TV 2%


Affected cities:


Comments on Altice USA

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About Altice USA

Optimum and Suddenlink Communications are subsidiaries of Altice USA, which is a media and communications company. Their acquisition augurs well for Altice USA. The subsidiaries have positioned Altice USA as a strong cable and mobile network provider.

Headquartered in New York City, Altice USA is ranked as the “fourth-largest cable provider” in the country. Altice Mobile delivers extensive LTE coverage. Altice One provides streaming apps, ultra-HD video and also Wi-Fi hotspot access. Also, it offers telephony services, home security, and digital advertising. Its uniqueness lies in the fact that it uses just a single connection for all its services.

Altice USA’s News 12 Networks and i24NEWS channels offer local and international news respectively. Its mission is to build a communications company that delivers beyond customer expectations.

Regional availability

More than 4.9 million subscribers across 21 states benefit from Altice USA’s services. Customers are spread across the New York City tri-state area and many southern and midwestern states.

Optimum offers cable services to over 12.4 million subscribers in New York, New Jersey, Connecticut, and Pennsylvania. It also offers fiber service to about 183,000 customers and ranks 31st in fiber broadband.

Suddenlink offers cable Internet, TV services, and digital voice across the country, including West Virginia, Louisiana, and Texas. It also serves the metro areas of Charleston and Amarillo and caters to more than 6.8 million customers.

Suddenlink’s fiber services are restricted to select areas. Its hybrid fiber-coaxial for the ‘last mile’ is a boon as it has helped boost performance for subscribers.

Altice USA has plans to launch Amazon Prime Video for its Suddenlink and Optimum customers. It plans to add it to Altice One.

Errors / network problems

Oftentimes, users encounter errors, experience network problems or have connectivity issues. When the network is down, users need to first check for reported outages in that area. The outage map gives details of all those affected by the outage. The map is updated every 15 minutes.

To report an outage, users can talk to tech representatives.

If Optimum by Alice users find that their network is down they can sign in with their ID and chat with reps. They can learn more about service outages by tweeting at @OptimumHelp.

Error codes experienced on TV box for Suddenlink by Altice users means that the box is trying to update or reboot on its own. If that doesn’t succeed, users can chat with tech reps.

Technical support is provided around the clock. Common problems with cable service and TV are addressed in the company’s FAQ.

Troubleshoot yourself

First identify whether the problem is a phone issue, Internet or Cable TV service

  • Fix Internet outage issue by rebooting your modem. Unplug it, wait for a minute and then plug it in once more.
  • If you cannot connect to Wi-Fi, turn it off and switch it on again. Then restart the device.
  • In case of a cable down issue- restart the cable box, wait for a while and then switch on your TV again.
  • If nothing works, call tech support and wait for updates and tech help.


Live reports

Twitter WieWeet12

@WieWeet12 @AutoriteitFM @Altice #Altice @AEX @Beurs Drahi Drahi offer 4,11 euro, he is thinking we are stupide. He disappoint… https://t.co/Omhll9gu6P

23.09.2020 21:25:58
Twitter WieWeet12

@WieWeet12 @AutoriteitFM @Altice #Altice @AEX @Beurs Drahi Drahi offer 4,11 euro, he is thinking we are stupide. He disappoint… https://t.co/0Xx51skYNk

21.09.2020 21:01:28
Twitter ChrystelloGames

@ChrystelloGames @LightofMystery @Altice Right! Meee too

21.09.2020 18:09:43
Twitter ricardojsaraiva

@ricardojsaraiva @marcoacmaia @Altice @altice_portugal @AlticeEmpresas @VodafoneGroup @VodafonePT @Huawei @Huawei_Europe… https://t.co/qRMpMWUT4d

21.09.2020 17:48:38
Twitter ricardojsaraiva

@ricardojsaraiva @vespamayer @MEOpt @altice_portugal @Altice @altice_labs @Huawei @Huawei_Europe @Huawei_Brasil @HuaweiMobilePT… https://t.co/BVUy8YfVKW

21.09.2020 06:22:04
Twitter vespamayer

@vespamayer @ricardojsaraiva @MEOpt @altice_portugal @Altice @altice_labs @Huawei @Huawei_Europe @Huawei_Brasil @HuaweiMobilePT… https://t.co/LDQ9Bl4PCB

20.09.2020 19:53:54
Twitter LightofMystery

@LightofMystery @ChrystelloGames @Altice Indeed. Seems like a good time for me to vote for once. XD

20.09.2020 05:35:17
Twitter ChrystelloGames

@ChrystelloGames @LightofMystery @Altice Dude was savage!!!gonna have to re-elect him for real. It’s about time some one stands up for us

20.09.2020 04:08:27
Twitter LightofMystery

@LightofMystery @ChrystelloGames @Altice Holy o.o Talk about an awesome representative! He does wonders. :D

19.09.2020 22:30:07
Twitter ChrystelloGames

@ChrystelloGames https://t.co/4bT67P0WxE @altice hey how y’all feel about finally fucking with a state that isn’t gonna put up with… https://t.co/OhHJSCn0bT

19.09.2020 19:49:41
Twitter WieWeet12

@WieWeet12 @AutoriteitFM @Altice #Altice @AEX @Beurs Drahi Drahi offer 4,11 euro, he is thinking we are stupide. He disappoint… https://t.co/QB27rLxZYx

19.09.2020 18:37:29
Twitter WieWeet12

@WieWeet12 @AutoriteitFM @Altice #Altice @AEX @Beurs Drahi offer 4,11 euro, he is thinking we are stupide. He disappoints me v… https://t.co/wauOlbKgLd

16.09.2020 21:51:05
Twitter WieWeet12

@WieWeet12 @Altice #Altice @AEX @Beurs Drahi offer 4,11 euro, he is thinking we are stupide. He disappoints me very much. Don… https://t.co/XKtYfm4j8q

15.09.2020 22:39:23
Twitter mari1218

@mari1218 Love waiting a week for an @optimum @altice tech to come - confirming the proper technician per the first guy. Only… https://t.co/qfRRaJlzIy

15.09.2020 21:20:22
Twitter WieWeet12

@WieWeet12 @Altice #Altice @AEX @Beurs Drahi offer 4,11 euro, he is thinking we are stupide. He disappoints me very much. Don'… https://t.co/aX4nSH8Ygi

14.09.2020 22:03:15
Twitter HumbleLoneWolf

@HumbleLoneWolf @cbs @nfl @altice an advertised 4 pm Bengals chargers game on the east and we are forced to watch tom brady on… https://t.co/92lDJy5Sh0

13.09.2020 20:26:10
Twitter MergerLinks

@MergerLinks Next Private to acquire @Altice for $2.9bn. https://t.co/tRjKlIjymQ via @MergerLinks https://t.co/Ek0FeJh33v

13.09.2020 07:00:55
Twitter WieWeet12

@WieWeet12 @Altice #Altice @AEX @Beurs Drahi offer 4,11 euro, he is thinking we are stupide. He disappoints me very much. Don'… https://t.co/J2CR08CvaX

12.09.2020 17:57:16
Twitter helenteevan

@helenteevan @optimum just how bad a company are you? You have one job to do, and you don’t do it? #WorstInternetEver @Optimum @Cablevision @Altice

12.09.2020 01:52:22
Twitter mobileworldlive

@mobileworldlive #PatrickDrahi moved to bring @Altice back under his control https://t.co/KJZQ38vnqj

11.09.2020 09:26:34
Twitter 2Kuld

@2Kuld Also sad cause I'm still waiting for shitty @Altice to let me update. They don't even add special apps so why can I… https://t.co/ZT17r410QH

09.09.2020 22:44:35
Twitter KindaFedUpToday

@KindaFedUpToday .@altice @optimum @GetSpectrum Still fighting for Fox? https://t.co/9FdjgPMhLk

09.09.2020 18:09:44
Twitter LeeBernstein

@LeeBernstein @Altice your service sucks

09.09.2020 06:26:24
Twitter lauranruddy

@lauranruddy @altice @OptimumHelp My Internet speed is 41Mbps. WHY IS IT THIS SLOW?????https://t.co/q59f9LtabH

08.09.2020 21:09:38
Twitter creativemf

@creativemf White agency art directors? STOP casting the SAME mixed race hot black chick EVERY ad? You're boring me, @Altice… https://t.co/dJParXzGyh

07.09.2020 17:30:22
Twitter WieWeet12

@WieWeet12 @Altice #Altice @AEX @Beurs Update week 36 https://t.co/rjOWobeojQ

05.09.2020 22:34:06
Twitter telecomdrive

@telecomdrive #Altice USA Presents Offer to Acquire #Cogeco in Order to Own #AtlanticBroadband: @Rogers @AlticeUSA @cogeco… https://t.co/cJES8ugxSl

05.09.2020 09:49:14
Twitter Dursleyyank

@Dursleyyank @verizonfios @Xfinity @comcast @altice New cable service needed in nj 08812 optimum has it all we need choices bring your services

03.09.2020 23:39:52
Twitter luisjimr

@luisjimr “Now, whenever BFMTV is viewed from a smartphone, the entire mobile screen will be occupied with content, regardles… https://t.co/TRwzNYVRoY

03.09.2020 18:31:02
Twitter AnnieBrat

@AnnieBrat @mcord13 @optimum @Altice Going bonkers!

03.09.2020 01:05:48