Let others know about your problems with Suddenlink: Write comment
Suddenlink Communications is one of the largest telecommunications companies in the U.S. The company was an independent firm formed with the acquisition of several small cable companies. In 2015, Suddenlink was acquired by Altice, and together with Cablevision and Optimum, became the American subsidiary of Altice under the banner Altice USA. It is fourth on the list of cable operators in America today, with a userbase of over 4.6 million.
Suddenlink Communications currently provides high-speed internet, home security, cable television, advertising for business users, and broadband phone services. It’s Altice One service is a combination of television, voice, and internet, all in one device for convenience and ease of use.
Suddenlink also offers a Suddenlink2GO web service that allows you access to numerous television shows, movies, and other video content online.
Suddenlink provides services in 20 of the U.S. states with the largest concentration of subscribers in West Virginia. They also have a substantial userbase in Texas, Arkansas, and Oklahoma among others. Apart from cable internet, Suddenlink also offers fiber internet, which is available to users in over 500 zip codes, although it is largely focused on business consumers.
The cable technology utilized by Suddenlink services provides a much faster and productive network, making it superior to some of the other providers in smaller areas.
A list of error codes and common issues is available on the Suddenlink website under the Help section. These are categorized by services such as TV, internet, and voice, giving you easy access to identify the cause of your service being down. The site also details simple resolutions to help you fix the issues.
According to a third-party speed test, Suddenlink’s network consistency ranked just under the major broadband players in the market, which is still a substantial improvement from DSL. Since Suddenlink operates mostly in smaller towns, the speeds and connectivity they provide have so far been up to the mark. Despite occasional network outages, the customer service and resolution from Suddenlink appears to be better than many other service providers.
The Suddenlink website hosts a Self-Help section that lists out FAQs, tutorials, and guides that are very useful in resolving several common problems yourself.
If you receive errors when viewing on-demand television content, such as SOA or SRM errors, try unplugging the cable box, checking that all the coaxial cables are connected well, and plugging the box back in after about 30 seconds. This performs a complete reset and should fix most common errors.
In instances where your internet service goes down, sign in to the Suddenlink website to check for outages in your area. This is displayed in the My Services section of the page. If there is no area-wide issue, check the plugs on your router and modem for any loose connectivity. Also confirm that your account payment is up-to-date, as this might cause a disruption to your network.
For technical assistance in cases where the problem is not yet fixed, reach out to the Suddenlink support system at 877-794-2724. You can also reach them via live chat or their Twitter handle @Suddenlink.
Sungoddess 1 year ago
Suddenlink hasn’t been right since Altice took over and changed systems in September of 2018 or 2019, and it’s been HELL since.. the service is AWFUL!! But they make sure they get their money on the spot every month... Something really needs to be done, this shouldn’t even be legal...
ronald manning 1 year ago
My message is same as above. Internet up and down all day and at night. The cable tv is the same way. They tell you that there is an outage in your area each time you call. Over half of my channels want work now, and the other one are freezing up. I had 200 megs but the service was so bad that I was only getting 40-50, so I dried down to 100 meg and as odd tonight I was only getting 13-17. I'm so sick of Suddenlink
flagfox 1 year ago
Flagstaff, Az Internet goes out all day long, everyday. The only time I've seen internet this bad was when an IT employee was maliciously cutting the connection...
Chris K 1 year ago
Internet is only good when it works. This company would not know good internet if it came up and sat next to them at a bar!!! You should probably stick to TV!
Jeff 1 year ago
Hoped better for suddenlink but they are now what our old internet provider was...100$ a month just internet and this is how you treat us..wow..wish another company would show up and give u competition to be better... Charleston.25302
Diana 1 year ago
Why has internet service and cable been out for last few days in Madison WV 25130? I tried reporting this for neighbor as I'm not a Suddenlink customer. When I called customer service I was told there were no reported outages, yet everyone in my Apt complex is having issues, especially with a internet. I was also told only a customer can report issues! That's ridiculous. How can a customer report a problem if they have no service to do so?!! I'm not asking for secret to information,. I'm simply trying to report an outage that has been ongoing for days!
Robin 1 year ago
The Louisiana Public Broadcast channels are out. 71360
Chris 1 year ago
Bullhead City, AZ 86442 I have never had the displeasure of seeing the way Suddenlink operates. The TV goes out at least several times a week and now the local channels from Phoenix are working sporadically at best, if at all. This is the most piss poor cable company I have delt with ever!
Sonya 1 year ago
24740 Internet out
Tina Ratliff 1 year ago
BECKLEY, WV... Internet and TV are totally gone .. for the price that is paid this should NEVER HAPPEN
Sissy 1 year ago
79407 Lubbock No internet since June 3
SSkeans 1 year ago
Total blackout 2pm june5
Elliott 1 year ago
No cable, internet or phone in Charleston WV, 25314.
James Carr 1 year ago
79796 no internet. TV. Phone. 24 hours and no news from suddenlink just a recording saying a fiber optic line break surly you have workers who know how to fix it live in county south of town and it all out so what is up
Barbara Turnbow 1 year ago
24 hours with service tv and phone Midland tx 79706
Barbara turnbow 1 year ago
Service for tv and phone have been out since 7:30pm June 2nd when will it be fixed is 5;45pm June 3rd all most 24 hours with out service. Barbara turnbow
Ann 1 year ago
Internet has been off for 24hr, Suddenlink really needs to get it together
Angela R Carter 1 year ago
internet is out for like the 4th time in 2 weeks. very frustrating when children are virtual school and I work from home. Please send someone who knows what they are doing and can help. thanks
Kimberly 1 year ago
Internet and TV both went completely out at midnight I haven't even bothered to check the phone as I'm sure it's out too no storm mostly cloudy but def seen worse weather with TV and at least slow connection. I see no point in calling to have someone come to fix it cause they never do they come out get it working for 2 minutes and leave suddenlink is becoming an issue with as much as they want to raise my payment when their services rarely work.
Violet 1 year ago
No service - no internet and no TV - but your rates keep going up - yet no service - I’m sick of this