Common problems are:
Affected cities:
Comments on SpeedConnect
Let others know about your problems with SpeedConnect: Write comment
About SpeedConnect
SpeedConnect offers a range of internet services, including fixed wireless broadband, designed to cater to areas that might not have access to traditional broadband solutions. Their services are valued for offering connectivity in regions where options might be limited.
Potential Challenges for Subscribers:
1. Connection Drops: Subscribers might experience intermittent disconnections from the internet.
2. Slow Speeds: Despite subscribing to a particular speed package, users might sometimes face reduced internet speeds.
3. Installation Delays: Some subscribers might face delays in getting their connection installed or set up.
4. Billing Concerns: Issues related to billing, unexpected charges, or payment processing.
5. Customer Service Wait Times: Longer-than-expected wait times when contacting customer support.
Troubleshooting Advice for Subscribers:
1. Restart Equipment: Many connection issues can be resolved by simply restarting your modem or router. This helps reset the connection and address minor glitches.
2. Check for Outages: Before troubleshooting, verify if there's a known outage in your area. SpeedConnect's website or customer service might provide this information.
3. Monitor Data Usage: Ensure you haven't exceeded any data caps that might be affecting your speeds.
4. Optimize Router Placement: If using wireless internet, ensure your router is placed in an optimal location — central and elevated, away from obstructions and electronic interference.
5. Contact Support: If facing consistent or severe issues, reach out to SpeedConnect's customer support for assistance.
Utilizing SpeedConnect's services can be a boon for those in regions with limited internet options. Being proactive in addressing potential challenges and leveraging available troubleshooting resources can help ensure a more consistent and satisfactory experience.
W. David Green 5 months ago
Unable to login to email 2nd day now. 76904 San Angelo
Mike Dominy 5 months ago
Unable to log in to email. "Invalid username or password." Been down for four days now. Email is the only account we now have with Speedconnect. San Angelo, TX
Dean Boris 5 months ago
Chino Valley, AZ, 86323 Having same problem as others: no internet for 2 weeks and now no e-mail. What can be done? Contact your state Attorney Generals' office and the office that controls utilities (here in AZ is is the Arizona Corporation Commission). And, demand at least one month refund. You can also stop payment on credit card or bank account.
Brian 5 months ago
Now cannot access speed connect emails! No service since oct. 24th. I now cruise the net with Hughes Net! So far so good! Their # : 866-482-0596.
jasonm 5 months ago
Can't log in to email. Tried calling number to report. No answer. Hillman MI 49746
Kathryn M. 5 months ago
Bay City, MI 48708 Unable to log in to email. "invalid username or password." Email is the only account we now have with Speedconnect.
Ron 5 months ago
I am in Dewey AZ. My login no longer works I have been calling them for 5 days on all lines no answer. They won't reply to any emails. I called their parent company in San Diego and that phone number gets an error unable to call from Verizon. I know the Michigan Frankenmouth office is closed it doesn't look good ad my password no longer works either.
Janey 5 months ago
Chino Valley, AZ no internet since 10/20. Can't get in touch with anyone, billing, technical, no one. We're moving and can't cancel service. No one will answer in any form. Still getting billed. Any ideas on who to call or contact. Supposedly they have an office on Floretine in Prescott Valley. Going by there today to see if anyone is even there. Don't exactly know what else to do. This better not affect my credit. And, don't know what to do with their equipment. What a disaster. Not sending anymore monies there way. Good luck eveyone.
Patty 5 months ago
86323 Chino Valley. Mike High internet has good reviews - and coverage - they are two weeks out scheduling new service - better call them now my people - and they actually call you back if you leave a message. They are inundated with calls for new service right now
J.E. 5 months ago
My internet has been down for almost a month. they only charged me 4.99 on my bill for my email. I hope they don't charge me full amount. I heard SpeedConnect went bankrupt from a friend. trying to get a new carrier. Worried I won't be able to cancel Speedconnect. J.E. 86326 Cottonwood
Brian 5 months ago
No service here in Prescott Valley AZ 86315. Six days and counting no service no texting no contact with company can’t get through to anyone. Does anyone have an alternative here in Poquito Valley the northside of Highway 89A we don’t get cable out here so no century link or spark light service. Thanks to anyone who answers Brian.
Lori Frechette 5 months ago
Prescott 86303- TPT speed Connect _no internet since Oct 24, 2023. No way to talk to anyone. Still got the billing statement yesterday and an email reminder like a week ago. No notice of any problems or plans to customers. The least they could do. Be honest.
Ashley 6 months ago
Chino Valley AZ 86323 Day 5 no Internet. This is Ridiculous! I tried calling twice with no answer!
Brad 6 months ago
86334 Paulden AZ. 4th day - nothing. Phone message states the outage is in Prescott, PV and Dewey. ???
Ben 6 months ago
It's been a week now no internet. This truly sucks can't reach anyone..
Steve 6 months ago
86334 Paulden Az. You would think someone could at least answer the phone.
Jim 6 months ago
no internet no service no help, changing provider!
Kevin T 6 months ago
No service since last week. No way to cancel or speak with anyone. Worst service ever! Horrible!!!!
Michelle 6 months ago
Sandusky mi 48471 Kip, ty for posting this info! My internet went out 8.20.23 I switched companies which took forever! I continue to get Bill's for speed connect and I just got 1 in the mail for $188, I spoke with the city manager here, he told me to mail the bill along with a letter to them ,telling them to stop service! And send it certified mail, wait for it to be returned and hold on to this letter, incase they send us to collections for there money, despite the fact the up and left and said nothing! I know that on the bbb website there are numerous complaints!! I dont know if contacting the ag here for Michigan is a option or even if a class action lawsuit is also a option? But we the consumers of speed connect need some thing done to protect us, for there screw up..I dont want this on my credit report!! I wasn't late ever in 6 years + on my bill....and I am sure anyone else reading this agrees with me?
kip 7 months ago
Anyone in Michigan start looking for another provider speedconnect has up and left, their office in frankenmuth mi is for rent and when I did talk to someone there they said to find another provider they're not servicing Michigan any longer!!