All OneSource Communications reports of the last 24 hours

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Since before 10pm Avatar

Since before 10pm
Internets been down since well before the storm last night, spent an hr and a half waiting on tech and all they can tell me is that this is occurring the whole area? Where the hell is this on their website?

2 months ago
Charles L Ambrose Avatar

Charles L Ambrose
Internet out after this mornings storm. Unable to reach tech support. Ridiculous Keller 76244

2 months ago
Sage Avatar

We had to pack up and go stay at in laws because the internet was out all day yesterday and was literally sitting there in silence with no tv or anything. It’s been a whole day and I come home to it still being out. This apartment complex is about to lose a lot of tenants I will not sign another lease just because of the shit internet this place has. Fucking trash!!!!

2 months ago
Allyson Avatar

You guys fucking suck. The internet was out for an entire day yesterday and when it did come back, it kept cutting back out. It’s the next day and it’s STILL fucking up- it is ridiculous that I can’t even watch fucking YOUTUBE without it disconnecting. I wouldn’t even fucking use OneSource if it wasn’t the only fucking Internet my apartment building allowed.

2 months ago
Sunnimuri Hamilton Avatar

Sunnimuri Hamilton
76244 just got home from a wonderful Anniversary dinner with my husband and no internet we have 4k tv with streaming service Netflix Amazon prime Hulu etc. What are we supposed to do now One Source is no source now we pay hard earned money for no internet service what kind of sense does that make And every single time we call for bad service or no service at all they always have some excuse as to why it's not working And why can't I get through to them on their main company number constantly busy tone This is outrageous unacceptable behavior for any kind of company who is supposed to provide quality customer service and quality service No MORE EXCUSES ONE SOURCE TAKE CARE OF YOUR RESPONSIBILITIES AND TAKE CARE OF THE PEOPLE WHO PAY FOR YOU TO HAVE YOUR JOBS LIKE YOUR CUSTOMERS WITHOUT US YOU WOULD NOT BE ONE SOURCE INTERNET YOU WOULD BE NOTHING

2 months ago
Arica E Culpepper Avatar

Arica E Culpepper
76078 my internet is still out 6hrs now. My mom here visiting for the 4th and no dam tv or internet

2 months ago
Melo Avatar

76248, I feel that with comment. Hacking my company was laid off I w dilettantism lucky to keep my job and have to try to explain to my boss why I can't to reach internet provide or get back into work blows... Also. No fucking twitch streaming running ruining my 3 day wind vibes θ_θ

2 months ago
James Avatar

76248 + Keller : Thank you for fixing the issue BUT have this been last week or the week before it could have cost me an entire college semester as last week was finals. One Source, please do better

2 months ago
C Ambrose Avatar

C Ambrose
Finally!!!! Way too long to be down! All customers need a discount for your lousy service

2 months ago
Monopoly in Texas seems like a paradox Avatar

Monopoly in Texas seems like a paradox
No updates at all? Been 4 hours now and all they have for us is "hey it's out we don't know what we're doing?" Roanoke 76262

2 months ago
Cocksley Pinnick Avatar

Cocksley Pinnick
(76248) Just got home and was prepared for a nice night of browsing the deepweb for organs to harvest and I can’t get online because yet again OneSource has decided to choke on dicks instead of improve their heinous internet. I’m furious and my day is ruined. If i had other options for an ISP, i would gladly take them but these warbling dick garglers have a damn monopoly on my area.

2 months ago
Jon  Avatar

Just adding my voice to the choir. Also in Watervue 76244, also lost a half day of work to this outage.

2 months ago
Wanda Richardson Avatar

Wanda Richardson
762442 internet has oeen down for over an hour.

2 months ago
David Avatar

Internet has been out since about 2pm here (76244) too. It stayed on just long enough to finish a training session I was leading for work. Thank goodness for that. I could not get through in the main number, 817-741-3000. However I was able to get through on 1-800-810-9848. That is the number of their 24/7 support line. Give it a try if you are having trouble getting through to the main office. But I would expect a 15 to 30 minute hold time. As for me, after 17 years with OneSource, I am seeing more and more issues with the internet dropping out or entirely going offline like today. It is a troubling trend.

2 months ago
Rebecca  Avatar

Roanoke 76262 This is the third day of having internet issues in my home. It is down more than up, with today being the worst day. This affects my job/ income. I guess the internet bill will be the first bill to have a delayed payment next month if I can't get my work done this month. Have tried calling over and over and get no answer at all.

2 months ago
Edward Avatar


2 months ago
Daniel Avatar

I work from home. It’s been down for over 5 hours and no estimate time for it to be back up. I also work tomorrow and at this rate, I may not be able to do so. This is extremely frustrating and is causing issues with my job and my money. 76262

2 months ago
Maggie Avatar

Keller 76244 No internet, and no answer to phone calls at Keller company location, at one point they answered and hung up in the same hold of Internet Service Techs and they have not been getting any communication from maintenance on a time frame...great communication One Source!! I feel bad for the Techs getting slammed for ANOTHER "outage"...

2 months ago
Casey Avatar

76244 Keller It seems this is happening more and more frequently. I am unable to run payments, send faxes, communicate with business partners or complete any task. You’re costing me time and money AGAIN.

2 months ago
All the time Avatar

All the time
This is an habitual problem. Maybe a class action lawsuit would help one source learn priorities.

2 months ago


About OneSource Communications

OneSource Communications is an American company that is a local provider of telephone, cable TV & Internet services since 1998 within the state of Texas. They offer an extensive fiber optic network and associated network equipment that enables them to provide a variety of services to business and residential customers. Their DSL internet, fixed wireless, cable, copper, and fiber internet service is made available to an estimated 69,000 people, making it the 86th largest provider of DSL broadband in the US by coverage area.

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Outage history

Reported outages on 22.09.2021:
There were a total of 1 outages at OneSource Communications. The most frequently affected cities were: Dallas
Reported outages on 20.09.2021:
There were a total of 3 outages at OneSource Communications. The most frequently affected cities were: Dallas