All NuLink Digital reports of the last 24 hours

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1stBapt Tyrone Avatar

1stBapt Tyrone
Internet went down 10 mins ago.

1 week ago
Tom Avatar

Tom
NuLink/WOW, internet, phone and cable all down. Time to start looking at streaming services and another internet provider. Completely unreliable now.

1 week ago
Keith Creech Avatar

Keith Creech
Internet is down, landline is down.

1 week ago
A. Man.  Avatar

A. Man.
Left Nulink, no way to even get in touch with anyone. WOW is the new company, so it's going to be the same way with them. I'll advise everyone to just find another provider.

1 week ago
Aaron Avatar

Aaron
30265-Newnan As of today, 10/9, I am still without internet from nulink for the 9th day in a row. Finally had enough with this and have signed up for a different provider. On my final call to nulink, they offered to schedule a technician to come out as it was “all they could do” but indicated when he came out, he would not be able to fix the issue. Could not provide any eta for a fix. Enough was enough.

1 week ago
SharpsburgResident Avatar

SharpsburgResident
Sharpsburg 30277, Internet still down. Going on 7 days. Was finally able to talk to a support person yesterday, and he said they were working on it. But wouldn't explain further or give an estimated time for service to be restored. What in the world is happening that could be causing this outage? NuLink recovered from a tornado quicker than this!

2 weeks ago
ga Avatar

ga
30263 Newnan no internet service still after 6 days, I have called everyday with no answer, no answer of emails, I even went down to the office, which is empty and drop boxes overflowing with material. Its like no ones on the other end to help.

2 weeks ago
Sg Avatar

Sg
Newnan 30265 spent 6 days calling nulink with no answer. Internet has been down for 6 days now! Finally called again this morning around 7am finally got to speak with someone who will Escalade the issue. Hopefully I will have internet soon.

2 weeks ago
Joel Avatar

Joel
Finally got internet back on. You people that have not gotten through to nulink need to do what I did and call at midnight and let them know you don't have internet. And then call again the next day around midnight. That's what I did and Finally had service back on around 9:00 this morning

2 weeks ago
Donna Pate Avatar

Donna Pate
My phone has been out since October 1st, 2021. I am disabled and need my phone for emergencies. I had a friend call and was on hold for hours with no avail. When can you help me get my service back??

2 weeks ago
Aaron Avatar

Aaron
30265-Newnan—I have been without internet service since midnight Thursday night 9/30. After multiple failed calls I FINALLY got through to someone at nulink twice today. First call, technician said I needed a docsis 3.1 modem or it wouldn’t work, period. I bought one and called back. Second tech said that was utter nonsense and indicated nulink is aware of the issue but was vague about it being actively worked on.

2 weeks ago
Lonnie Avatar

Lonnie
Newnan - 30265. Been without internet since the upgrade Thursday night. Just like all other comments, no info from Nulink. Have not returned an email & do not answer the phone. This is very irresponsible. This situation was created by Nulink,. You need to take the responsibility & also communicate what is being done to correct it. The way you are treating the customers is totally un acceptable .

2 weeks ago
Nulinkgotohell Avatar

Nulinkgotohell
After multiple calls everyday and on hold for 1~2 hours, I was able to speak to service rep Sunday night. Seeming she was unaware of internet outage issue. When I asked what is reason for not answering phone, she quickly avoid answering. I mention about this website and so many peoples are complaining but she wasn't interested. I think they knew about this issue all along but don't know what to do since it's related to digital TV channel line up change. She escalated my case and promised to call me back within 24 hours. And of course, no one called yesterday. No internet since Thursday midnight. Frustrating. What a joke of a company. 30265

2 weeks ago
Aaron Avatar

Aaron
30265 - Newnan — been without internet since Thursday night around midnight. Have tried multiple calls to customer service during nulink’s hours but have not reached anyone. Submitted an email request but have not received a response. Called during off hours and got WOW support instead of nulink and had the case “escalated” so that I would receive a call from nulink sometime Monday, which never came. Still stuck with no internet at home.

2 weeks ago
Joel Avatar

Joel
Been on hold for days with Nulink and no answer. Finally got answer because I called at midnight. All he said that he could do is send in a report saying my internet was down. Couldn’t believe this but they didn't even know my internet has been down for 4 days. This company could not care any more less about their customers

2 weeks ago
John Avatar

John
No internet for almost 4 days now. Nulink will not answer their phone. Called Wow and they have no idea there is an issue and were not helpful. Dropping Nulink. Tyrone, GA 30290

2 weeks ago
Chris Avatar

Chris
30265 No Internet since midnight 10/1/21. Can't get through to customer service. No word on outages on their website. Today, I called Spectrum, got through immediately and ordered their service. GOODBYE FOREVER NULINK aka YOUSTINK

2 weeks ago
Lo Avatar

Lo
Newnan 30265 87 year old parent’s Digital phone line has been OUT OF SVC since Fri 10/01. Reported service failure multiple times via email as was on HOLD for more than 2 hrs. Saturday with no answer & hung up today due to 83 min wait time. HELP ! WOW as the parent company…provide some help by answering your Customer Service lines!

2 weeks ago
Dianne Copeland Avatar

Dianne Copeland
My landline has been out Friday, Saturday, Sunday, and today. Need this fixed ASAP. Very poor phone reporting because they will not answer the phone!! Newnan, GA 30265

2 weeks ago
Linda smith Avatar

Linda smith
30263

2 weeks ago

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About NuLink Digital

NuLink Digital is an American telecommunications company that has on offer internet service only for customers in the state of Georgia. The cable internet, cable TV, and phone service available from NuLink Digital is offered to an estimated 85,000 people, which makes it the 58th largest provider of cable broadband in the US by coverage area. It started as a division of Newnan Utilities in 1997, and then NuLink was spun off as a private entity in 2008, and has it continued to deliver new technology to residents and businesses throughout the area.

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Outage history

Reported outages on 22.10.2021:
There were a total of 4 outages at NuLink Digital. The most frequently affected cities were: New York
Reported outages on 21.10.2021:
There were a total of 2 outages at NuLink Digital. The most frequently affected cities were:
Reported outages on 20.10.2021:
There were a total of 2 outages at NuLink Digital. The most frequently affected cities were:
Reported outages on 19.10.2021:
There were a total of 6 outages at NuLink Digital. The most frequently affected cities were:
Reported outages on 18.10.2021:
There were a total of 2 outages at NuLink Digital. The most frequently affected cities were:
Reported outages on 17.10.2021:
There were a total of 1 outages at NuLink Digital. The most frequently affected cities were:
Reported outages on 16.10.2021:
There were a total of 2 outages at NuLink Digital. The most frequently affected cities were: