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Comments on Bluespan

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Bob H Avatar

Bob H
No internet since at least 8am this morning (Tuesday). Every number in company renders a busy signal. Nothing posted on website or Facebook. Unless this is a Russia cyber attack, this is not ethical nor acceptable behavior, if they are still in business will switch providers soon as possible.

8 months ago
Lori anderson Avatar

Lori anderson
85653 out since 2:00

8 months ago
Scott Avatar

Scott
Out since 2pm in Tucson. Busy signal all numbers called. Did they go out of business?

8 months ago
Ashley  Avatar

Ashley
85747. Outage since this morning and still no internet. Tried calling multiple times and just busy signal

8 months ago
Vail Avatar

Vail
85641 it's been over 13 hours. That's a full days work. I expect a free month of service for this. Unplugging your phones so you don't have to deal with customers is cowardly

8 months ago
DM Avatar

DM
85743- No internet all day. No communication with BluSpan. This is ridiculous.

8 months ago
Person Avatar

Person
85747 pls fix the internet bro I’m trying to play 2k

8 months ago
J Avatar

J
All these comments… You would think it is the end of the world. jajajajajajajajajaja

8 months ago
John A Petroshus Avatar

John A Petroshus
Misslebase Marana Tucson area down all day 85658

8 months ago
brayden Avatar

brayden
85747-Vail All i’m trying to do is tom clancys rainbow six siege regarding the new season that came out at 8am this morning and it’s 3pm. This is UNACCEPTABLE! We as customers were promised fast and reliable internet and since I got them 5 years ago only one promise was held and that was them being reliable, now that’s gone too! The very least they could do tell us what’s wrong and when it will be fixed, but no. thanks a lot bluespan you ruined a night a ranked gameplay.

8 months ago
Aliseli Avatar

Aliseli
TUCSON 85745 Down 5pm last night 14Mar22 for a short period. 1st checked and down ~6am today 15Mar22. Still not up 2:45pm. Only busy signal when I call. Sent email request to report and get updated. Auto-generated email acknowledgement. I do time sensitive contract work from home on international videocalls and web-based applications 8-12 hours a day. I've lost over a thousand dollars in billable hours not to mention the company who contracts me will miss critical deadlines costing them 100s of thousands of dollars. It would be nice if they posted approximate time to restore on their website so that I'm not sitting around waiting and could have just enjoyed my day.

8 months ago
Vail 85641 Avatar

Vail 85641
To all, certainly todays Blue span has been unacceptable, while minor outages should be expected for those of us remote, long term is concerning. More concerning is Blue spans lack of transparency. Apparently, this was a self-induced wound. While Blue span pushed this off to a 3rd party per their Facebook page, I find this unacceptable. Blue spann is responsible for their service and while things can and will go wrong their lack of transparency and diligence to keep customers updated is unacceptable. So if you concur please send me your contact info to [email protected], (ensure you do a send to me only) I want to draft a letter to Blue Span, with our group concerns, I will vet letter with all who respond prior to sending to Blue Span. This behavior is not acceptable, as much as I like Blue Span they need to wake up. Thanks for your time.

8 months ago
kp Avatar

kp
@85641 vail - thanks for the info on longevity. I've been working since 4:30am and just about ready to call it quits. Guess we will be reading books this evening.

8 months ago
Beth W Avatar

Beth W
I noticed it first thing this morning & reported it here, and I was chill about it all morning. At this point its over 8 hours since it's gone down, with zero way to contact them (all phones ring to a busy signal), and not even a Twitter account where they could post what this issue is, and how long til it's fixed. Totally UNACCEPTABLE. I went with them because they were local & supposedly had great service. Now this?? Guess I have to go back to Cox

8 months ago
Elizabeth  Avatar

Elizabeth
I called all 4 offices from Arizona to Seattle and can’t get through at any office. I understand there can be outages but not to get a notification or even a recording is unacceptable.

8 months ago
Susan S. Avatar

Susan S.
85739 I agree with Megan. This is unacceptable! I teach from home and am supposed to have online office hours in ten minutes. I’m supposed to teach at 3 p.m.

8 months ago
Susan S. Avatar

Susan S.
85739 I agree with Megan. This is unacceptable! I teach from home and am supposed to have online office hours in ten minutes. I’m supposed to teach at 3 p.m.

8 months ago
85641 Vail Avatar

85641 Vail
@Gail Sinacola, yes I’m concerned regarding Blue Span’s transparency. I noticed on their Facebook page which had a very much delayed response to this crisis. It limited who could respond. I attempted to do a separate post (expressing my concern) and it was wiped out minutes later. Frustrating is that they appear to be all over customer complaint information control versus information distribution of current technical challenges to their customers, concerning.

8 months ago
Gail Sinacola Avatar

Gail Sinacola
85705. Still no internet. Cannot get through on phone. My existing repair ticket was deleted. For a communication provider Bluespan does not communicate very well

8 months ago
85641 Vail Avatar

85641 Vail
below is recent posting to facebook Bluespan is experiencing a network outage. Our network engineers are engaged and should have a resolution soon. This was originally planned as an upgrade, however an unforeseen set of circumstances has created some issues, our engineers are hard at work and we will restore services as soon as possible. Thank you in advance for your Patience, check twitter and Facebook for updates as they become available Thank you, Bluespan Management

8 months ago

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About Bluespan

Bluespan provides high-speed internet services and covers the areas such as Arizona and Washington state. One can opt for their customizable plans which comes for a decent price. To know more about pricing one can get in touch with them via call.

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Outage history

Reported outages on 29.11.2022:
There were a total of 1 outages at Bluespan. The most frequently affected cities were: Seattle
Reported outages on 26.11.2022:
There were a total of 1 outages at Bluespan. The most frequently affected cities were: Los Angeles