All T-Mobile reports of the last 24 hours

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Easter Taylor Avatar

Easter Taylor
I have had issues since January. Constantly do not have data/internet. Have to shut down phone and restart throughout the day. Everytime I call in. Here the same thing. Working on towers. One more week. Tired of being offline so many times a day. So time to do the switch to another phone service. Colorado Springs 80907

1 year ago
john p Avatar

john p
you consistently push low-end phones! your service sucks and I'm done! going to Verizon

1 year ago
john Avatar

77357 new caney tx cellphone constantly shows low signal and consistently will not do anything with considering taking my business elsewhere

1 year ago
Xapis perez Avatar

Xapis perez
People can not hear me on their end. I thought it was my old phone. This is a brand new phone and same issue.

1 year ago
JT Avatar

Miami - 33126 -- I'm near the Miami International Airport - I've been with TMobile for 2 years perfectly!! Great Service for Good $$. For the past 3 weeks I cant make calls consistently as they don't connect or people cant hear me. All from myside is the same; no Phone changes, I didn't move, yet I cant make calls, the data is fine. Called T-Mobile 7 time and Customer ervice Credited account, Techs did trouble shooting and nothing. Had Apple run diagnostics remotely and no hardware issues were found. I advised this to TMobile and all is still the same. I'm now waiting for Tmobile to advise me for the last time as to what is happening and if no response or solution is given by today; I will need to go to ATT. Not sure if this has anything to do with their Sprint Merger and or their Tower Improvements. But having a person without a reliable phone service for 3 weeks is unacceptable, specially that I don't have a landline as a back up for emergencies. --- -- Had anyone in my area been having these types of issues?

1 year ago
JCB Avatar

"....No Service" keeps happening I have unlimited I pay around $130 and this is way too slow fix your piece of shit. 96080 Red Bluff CA

1 year ago
Monique  Avatar

29483, Summerville sc . My boyfriend has no service . He can text ...... but he can’t call or FaceTime . When he call it says this phone number is out of service . When we FaceTime it just says connecting . . I cant see his location . This is like the 4th time this year and 2nd time this month

1 year ago
Sherry Stone Avatar

Sherry Stone
Johnsonville SC. 29555. Cannot connect to TMobile home internet at all & have been on hold for over 1 1/2 hours still haven't talked to a live support person. They seriously need more customer service representatives

1 year ago
Jerry Avatar

North Miami Beach, FL 33160 About 7 pm on 3/22/2021 I was lost email and messaging on my phone... Still happening today 3/23/2021 1:06 pm... Phone showed error message that the samsung android mail app had crashed

1 year ago
Polly Avatar

My Email, Google, Flashlight, Target and more apps not working! Come on TMobile... you're better than this. Owasso 74055

1 year ago
Gijet Avatar

Cannot hear the person on the other end but they can hear me. Victoria 77904

1 year ago


About T-Mobile

T-Mobile US, Inc. aka T-Mobile figures high on the wireless network operator ladder in the United States. A subsidiary of Deutsche Telekom AG, it provides wireless communications, data services, voice and messaging. More than 81 million subscribers benefit from its services. The company also sells accessories and its devices manufactured under the T-Mobile brand.

The operator is headquartered in the Seattle metropolitan area in Bellevue, Washington. T-Mobile began its innings in 1994 and has been steadily increasing its coverage area. However, it still ranks third after the two biggies- Verizon and AT&T.

T-Mobile and Sprint seem all set to enter into a partnership deal. Though this combination is unlikely to make T-Mobile rank any higher, it will become a bigger competitor.

Regional Availability

The MetroPCS and T-Mobile brand provides services to Puerto Rico, the United States, and the US Virgin Islands. Also, many virtual network operators use T-Mobile as their host network. The company’s low-band LTE network operates across Central and Northern US. As a result, areas such as Northern Michigan, Minnesota, the Dakotas, Missouri, Montana, New Mexico and more are likely to be covered by the T-Mobile network.

To cater to the rural cities and towns that were not initially covered, T-Mobile has introduced its 600MHz or band 71 network. The fact that the company has data centers, switch centers, macro towers and distributed antenna systems across the country makes it easy for T-Mobile to have a presence.

T-Mobile is planning to extend the capability of its 5G network across the US by 2020. By that time, it aims to have in place a “nation-wide standards-based” network. Currently, the company is testing 5G service in Manhattan.

T-Mobile’s partnership with other US carriers helps customers in certain areas of the country avail data-roaming on partner networks.

Error codes/network problems

While connecting to the T-Mobile network, many connection manager errors can be displayed. This is likely to happen whenever there is a low signal, the modem reports an error or you’re outside T-Mobile coverage. Multiple connections to the same network may also throw up errors.

If you are experiencing an outage then make sure to report it. Check the outage report to see the nature and extent of the outage. Keep updating yourself with the status of the outage if any.

However, if your phone settings are okay, you’re covered by T-Mobile’s service and there is no outage and you still have problems, then you can do a little troubleshooting. However, if all else fails, contact T-Mobile customer service.

Troubleshooting yourself

In general, check whether Airplane mode is off and network mode is set to auto. Turn data roaming on. Switch the device off, wait for a while and turn it on once again. Ensure that the SIM card is securely placed, check for updates and reset all network settings.

Resolve low signal issues by restarting and re-connecting the computer. In the case of the mobile internet issues, uninstall and reinstall the connection manager.

If your network is still down, there’s no mobile Internet, no cell reception and you’re unable to resolve the issue, then do contact T-Mobile customer service. Dial 611 from a T-Mobile phone or call 1-877-746-0909.

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Outage history

Reported outages on 29.11.2022:
There were a total of 1 outages at T-Mobile. The most frequently affected cities were: Newark
Reported outages on 28.11.2022:
There were a total of 4 outages at T-Mobile. The most frequently affected cities were: Tampa
Reported outages on 27.11.2022:
There were a total of 8 outages at T-Mobile. The most frequently affected cities were: Atlanta, San Jose, Ashburn, Seattle, Dallas
Reported outages on 26.11.2022:
There were a total of 1 outages at T-Mobile. The most frequently affected cities were: Brooklyn
Reported outages on 25.11.2022:
There were a total of 4 outages at T-Mobile. The most frequently affected cities were: Chicago, Dallas, Ashburn
Reported outages on 23.11.2022:
There were a total of 5 outages at T-Mobile. The most frequently affected cities were: Atlanta, Ashburn, Miami, Chicago, Brooklyn