Common problems are:
Affected cities:
Comments on Cox
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About Cox
Cox Communications, a subsidiary of Cox Enterprises, is a cable TV, home automation and telecommunication service provider in the U.S. The company is an old-timer, established way back in the year 1964 under the name of Cox Broadcasting Company. In early 1993, Cox Communications was the first cable provider to introduce telecommunication services to business users. Cox was also the pioneer cable company to provide phone services to users from the year 1997.
Cox Communications became a ‘green’ company when its Alternative Energy Program in 2011 resulted in the successful installation of two fuel cells at their headquarters. The fuel cells generate sufficient power onsite that its dependence on the local power grid went down by a significant amount. The same year, Cox also ventured into the home security business under the brand Cox Home Security.
Cox Communications currently provides Cable TV, High-Speed Internet, Digital Telephone, Home Security, and Business Services such as voice, data, and video.
Regional availability
Cox Communications has a television service userbase of over 6.2 million, making it the third-biggest cable TV provider. It is also seventh on the telephone carrier list, with over 3.2 million subscribers of their digital telephone service.
Cox Communications provides internet services in 18 U.S. states including California, Virginia, and Arizona. Cable internet from Cox is available to about 21.1 million users. Along with cable, Cox also provides fiber networks to business users in more than 1000 zip codes. Additionally, Cox Communications has set up Wi-Fi hotspots all across their network, which is easily accessible to Cox customers on-the-go.
Errors / network problems
The Cox website has a detailed Education Center that lists out common errors that you may face along with ways to rectify them.
The maximum number of network issues occur on Cox’s internet service at a whopping 92%. Most of the time it happens due to an area-wide outage, leaving you no other option than to contact customer support and wait for it to be fixed. In such instances, Cox offers a notification service that you can subscribe to, which drops a message when service is restored. TV services, at 6%, rarely face issues, and are more often than not rectified by troubleshooting it yourself.
Troubleshoot yourself
In several cases of issues with the Cox Internet services, you can fix the problems yourself by simply turning off and turning on the router or modem. Some devices even come with a reset button, which should fix many common errors. The first thing to do, however, is to check that the Cox service itself isn’t down. There are numerous websites like DownDetector that report such issues with services.
For issues with the Cox TV service such as a blue or black screen, or fuzzy visuals, a loose cable is the most likely problem. Check all the cables running into the set-top box or cable box and make sure they are latched on tight.
If your Cox home phone line is down, it’s more likely that the issue is connected to a larger outage at Cox’s end. As a last resort, you can reach out to Cox at 1-800-234-3993 or simply tweet them on their Twitter handle @CoxHelp.
Marcia 2 years ago
Service out since this morning in Papillion. They just tell you there is a problem and they are working on it, nothing about adjustment on bill when you ask. Some people need internet to work from home.
Suzanne H 2 years ago
Outage in 92025 Escondido area since at least 4 am
Michelle Louise Wood 2 years ago
Mesa Arizona. I have been having unreliable service for two weeks. I have called and chatted to no avail. I called the other day and Cox representative tried to say it was our router. We've been through that dance before. We have purchased three different routers based on Cox assertions. The problem is not the router. The problem is Cox. I have decided to file an FCC complaint. I think this is the correct link: https://consumercomplaints.fcc.gov/hc/en-us
SFC 2 years ago
Cox gigablast only giving 75mbps currently. For the last few months on Wi-Fi it has been 0.87mbps, which is impossible to load anything because it goes down from there. Went with Ethernet thinking it would be almost 1000mbps but now 65-78 mbps. ISP shouldn't be allowed to throttle, which is what I think is happening. Don't pay for unlimited gigablast because you're only going to get the step above the basic package
Cheryl D 2 years ago
2nd outage this week 51501 Council Bluffs - I work from home & this doesn't work. What is going on?
KT 2 years ago
67215 - Wichita, KS. 8th or 9th day in a row with a declared outage before I even get through to tech support. They can't seem to fix the issue, which is ironic since there is both a Field Network Tech Supervisor (main line techs) and Field Service Rep (guys who come to your home) that live in my neighborhood.
Angela 2 years ago
We have had no service for 3 days in Phoenix 85029. Getting different reasons why it’s out or they say no issues and want to keep trouble shooting. One of the Cox repair trucks told us the city of Phoenix cut the cable lines trying to repair a water main break on the Corner of Sweetwater & 36th.
bbox 2 years ago
Location is Bethany, OK, 73008 Having Prob. w/Phone. Cutting in and out, rebooting the router..on 09/23/21..07:20 pm now and working at present..bbox.
Kelly 2 years ago
No internet for area code 85029. Internet has been down all day. I work from home so this is not acceptable. Is Cox sending credits to all customers paying for no internet service?
Vickie 2 years ago
I am here in Phoenix, AZ 85032 and this is our first time that we had issues with Cox. I had Cox for a very long time, and I need to say that we have been down for 4 days and my husband and I work at home. It is unacceptable. My husband contacted Cox and they said that the technicians are working on it and could not tell us what is going on, which is not good. I am surprised due to the pandemic that Cox should know that most people are still working at home and rely on a good internet connection. What are you guys doing about this?? We need a credit on our bill since we have not been using the internet for 4 days. I had to purchase a hotspot from Verizon just to make sure that I have a connection at all times. This is a backup for us. You are almost as worst as Century Link which we may switch just because.
Clune 2 years ago
70809. When I try to check for Cox info, just brings me back to billing page. Told yesterday I’d be back up at 11am. Today got told 4 hours til a fix. Nothing yet. Figure it’s a holiday weekend. I sure hope they take all these days without service off my bill. Anybody know of a fast internet service that isn’t Cox? Ready to move on.....
BCook 2 years ago
Really Cox, no internet since Aug 29th. 7 days and still no estimated return to service? Are you really this unorganized?
Warren 2 years ago
70726 Denham Springs Went out Aug 29 at 7:47p.m. Sept 3 6:18 p.m. still no cable or internet. Estmated time for repair???
Janis Pitcher 2 years ago
No internet 70802 Baton Rouge
Alexis 2 years ago
Internet is down
Jason 2 years ago
“Network issue causing intermittent service interruptions “ oceanside 92054
Shirley 2 years ago
85234 husband is unable to use cox email acct. since Friday. Server error when he tries to access his email
David 2 years ago
Omaha Nebraska 68110. Have had a downed line since the storm over last weekend and still no service provider out to fix it. Where should I send my bill for lost wages for having no internet service?
Bryan 2 years ago
Internet still down 72756. Ufff. Get it together Cox. Your billing works great, internet not so much.
Suzan zomber 2 years ago
I have had awful internet for at least 6 months. They sent techs out to fix it three times and its not fixed. Everything is hooked up to the intetnet and im paying for high speed and getting nothing. They will blame it on everything but their service, they lie a lot. Unfortunately i dont have much choice because century link sucks too.