Common problems are:
Affected cities:
Comments on SNAP EBT
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About SNAP EBT
SNAP (Supplemental Nutrition Assistance Program), once referred to as the Food Stamp Program, is a program that assists in buying food for low- and no-income Americans. EBT (Electronic Benefits Transfer) is the system through which recipients can access their SNAP benefits using a debit card.
Live outage map
Outage history
Reported outages on 15.04.2025:
There were a total of 1 outages at SNAP EBT. The most frequently affected cities were: New York
Reported outages on 11.04.2025:
There were a total of 1 outages at SNAP EBT. The most frequently affected cities were:
Jorge Rodriguez 2 years ago
My benefits of 281$ in Philadelphia deposited at 12AM March 2nd and i was able to go to the store and purchase stuff. It was totally fine! Today i wake up at 5AM to see my balance and i am not able to see my balance on the MyCompass App and i even called PA EBT customer service and it asks me for my last 4 digits of my card #. Then it pauses and asks for my full numbers of the card and it pauses yet again and disconnects me ...Im confused? What is going on? This never happened to me and obviously i am not the only one. I should still have at least 240$ in food stamps because i only bought 40$ worth of stuff yesterday! This is really ridiculous! Zip Code: 19111, Philadelphia, PA
M 2 years ago
Down in Ohio - just trying to get some groceries. Argh!! 44224
Bonez 2 years ago
Staten island ebt not working!!can't check balance..10304
Nikki 2 years ago
EBT is down in New York. Cannot check balance or make purchases. 10310
Erica 2 years ago
My EBT didnt load today in Memphis
christina mcclain 2 years ago
tried this morning to call to see if my benefits were loaded and im seeing its down everywhere. even it other states! this is utterly ridiculous and unacceptable to people that really do need groceries for themselves and their children! do better state because this is not right at all
Jess 2 years ago
Erie PA I was able to use my food stamps that were deposited on March 3rd around 1:00 a.m. and 3:00 a.m., and when I got home and tried to get a couple things at the store around 5:30 a.m. when I swiped my card, it said network error , we tried three separate times
john waltz 2 years ago
ebt and direct express are both down you cannot get your balance. been trying for 2 hours. wadsworth ohio 44281
S.Davis 2 years ago
Been trying since 4am to acces my ebt and direct express card and I can't access anything! I'm in NYC!
Coco 2 years ago
I'm here in Dothan Alabama and just tried to use my card at a store and it wouldn't go thru
Shawnacee 2 years ago
Birmigham al mine is down 3:28
Bree 2 years ago
Yonkers ebt down also March 3rd. 4:17am
Izzy 2 years ago
March 03 2023 Rochester NY 14616 (Greece) I called at 3am to see if my food stamps had been deposited which they were available so I went to the store a while later but could not make an EBT purchase at Byrne and Dairy on corner of Fetzner rd and Maiden ln the pos system kept saying “network unavailable” after leaving the store I called the ebt number again and the calls kept getting disconnected. I waited 20 minutes and called again this time it allowed me to put in my card information but then said it could not access my account and disconnected. I have not been able to find any information as to why this is happening but I’ve had issues like this in the past where their system was down statewide and nobody was able to use their card for 2 days
Michael 2 years ago
I can't pull my money off my card from any bank it keep saying technical issues
Nina 2 years ago
Can't pull cash off of any of the ATMs Bank store ATMs gas stations nothing keeps saying transaction declined or unable to process our error 94603 San Francisco Bay area
Joseph Barrons 2 years ago
Meijer, kroger, and other stores in 48060 Port Huron Michigan are not communicating with EBT
Pat 2 years ago
Can't even on the site to check in 02720 Fall River , Massachusetts
bz 2 years ago
still haven’t gotten ebt in richmond va
Rayanna 2 years ago
Having trouble with deposits going on my ebt card
Scott Dupert 2 years ago
44304 my stamps never got loaded
Len 2 years ago
Got paid today. Tried to call customer service. Asked for my 4 digit, then asked for my full 16 digit. Took neither. Tried connectebt.com, to no avail, said the website was down. Indiana 47167
Barbara Jenkins 2 years ago
Why is the provider always say can't load app it stays down for a couple of days then the app comes back on for a couple of days then back off again Huntington WV 25704
Christina 2 years ago
My snap is active.i only see pending deposits for my rent and cash. I already had my recert interview.i spoke to someone at the infoline she said the system is down. Can anybody help me figure this out please?
Robert 2 years ago
I called up and it won't except the 4 numbers an pin then I put my ss number in and it said please try again later
Melissa 2 years ago
I called the EBT hotline to check my balance and it's dead silence after entering my card number. Bronx 10459
Melissa 2 years ago
The EBT hotline to check my balance is down. After I enter my card number it's dead silence. 19459
Lynn 2 years ago
The info # just says "Thank you, goodbye" instantly upon calling!! 45344 NC, Ohio
Lynn 2 years ago
45344 New Carlisle Ohio
FRUSTR8D1 2 years ago
The same problems are happening in Tennessee. (Statewide)
FRUSTR8D1 2 years ago
As much money that the Government spends and/or wastes every day, they should've put a better system in place for issues like this. Furthermore, it's sad when there are elderly people, and families with children that depend on the EBT/SNAP PROGRAM to help with their monthly grocery bill.
Susie 2 years ago
Trying to get my balance. Can't get through to the Customer Service line. It keeps hanging up on me. N.E Ohio 44266
Ashley Crowe 2 years ago
Phone customer service having issues indiana 46241
Shannon 2 years ago
Having issues with the phone customer service. Won't accept my info.. Trying to check balance on the phone. Indy 46201
Norris 2 years ago
I cannot access my balance through customer service. Is the whole system down? 47403 Indiana
T 2 years ago
Cant get balance over phone or website sc 29755
Deborah canty 2 years ago
19805
Jamie 2 years ago
19904 Dover Delaware I'm wondering if I'm the only one who's having ebt problems. No luck with customer service or online...
Michele Restucci 2 years ago
Customer service line to check balance isn't working for the 19720 State of Delaware. When will it be resolved?
Sorayia 2 years ago
Can't get through customer service to access if benefits were on card can't access information
James 2 years ago
We never received our EBT monthly amount on the 15th still nothing in Michigan